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National Casino - National casino no withdraw

RESOLVED

Complaint Info

Disputed casino

National Casino

Amount

$ 2400

Posted on November 18, 2024

I can’t withdraw, my account verified didn’t accept a bonus, all their methods of withdrawing say error if it loads it says accepted then come it comes back into my account saying it’s my banks issue and I’ve rung my bank and they said it’s nothing on their end, after 20+ failed attempts every time it fails there’s another excuse in my emails every time or usually it just doesn’t process and says error, the bot support team has a different reason every time from why it isn’t working saying my details are wrong or I need to deposit again or use another card??

AskGamblers
Posted on November 20, 2024

Dear National Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on November 21, 2024

Hello Leo66,

Thank you for your appeal. We understand how important this issue is for you and are already working on it. As soon as new information becomes available, we will contact you immediately. Thank you for your patience and understanding!

AskGamblers
Posted on November 25, 2024

Dear @Leo66,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on November 27, 2024

Dear @Leo66,

The issuer bank is currently not accepting credits from our industry, which is why all refund or payout attempts are being declined. Unfortunately, this is entirely due to the issuer's policy, and we are unable to override or influence their decision.

We kindly recommend considering an alternative payment method. Please let us know if further assistance or clarification is needed.