National Casino - Don't pay and ignore

In the meantime they rejected my withdrawal request 10 times and forwarded my case to dedicated team 7 times with no effect. Each day there is another excuse

Dear @all,

We've been facing technical difficulties with the payment method MiFinity, and it was the reason for the failed withdrawal attempts of the client.

Right now we can confirm that the withdrawals are successful and the customer should receive the money by now.

We are sorry for the inconvenience caused.

Kind regards,
NationalCasino

Its not the truth. I managed to wihtdraw extra mone from my balance today( new wirhdrawal request 3900 +3500) but the old one request of 6200 PLN is still pending on my account. Casino claims they cant see it so I provided the screenshot. I also proposed to check my desposit and withdrawals between Sept 21 and today and conclusion is obvious. 6200 disappeared. They claim they dont see , I cant cancel the pending withdrwal and make the request again as function cancel doesnt work. Its not the job for Financial Department but for technical one. I am still waiting

I enclosed the new screenshot made Sept 24, the word " oczekujace" means pending. It was deducted from my balance but has never been paid and it has nothing in common with todays requests

I can declare my case solved. Today casino eventually paid me the rest of my money. Great thanks to askgamblers-it wouldnt be possible without your help. I hope Casino will improve its assistance and technical issues to avoid such situations in future

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.