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mFortune Casino has been terminated due to being unresponsive. Consider these instead:

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mFortune Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 126 reviews
8.3/10
126 reviews
Complaint Response 51 complaints
2 days avg. 51 complaints
What we like
  • Games available online and mobile
  • Mobile casino available on any phones
  • Android and iOS supported
  • Live chat available 24/7
What we don’t like
  • Small selection of games
  • Various country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


mFortune Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.mfortune.co.uk
Established
2007
Licences
UK Gambling Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Live Casino

mFortune Casino is primarily a mobile casino and is one of the worlds largest mobile casinos, but members can also play the games online through a compatible flash browser. All of the games are provided by the mFortune Software. The casino emerged from the traditional arcade games sector so they have a long history in creating exciting arcade and online gaming experiences. Players can access mFortune Casino through their Smartphone and Tablet devices. The sites primary language is English. mFortune Casino is licensed and regulated in the United Kingdom and the UK Gambling Commission and is owned by Intouch Games Ltd.

Restricted Countries and Territories

The casino does not specify any Restricted Countries or Territories but players are reminded to check that gambling is legal in their jurisdiction before registering here.

Mobile Gaming

mFortune’s games are compatible with 99% of mobile and tablet devices and can be downloaded from the Apple App Store or the company website.

Security and Fairness

The mFortune Mobile Casino Server uses 128-bit SSL (Secure Socket Layer) Digital Encryption to protect players personal details and the details of your electronic transactions over the internet.

When it comes to fairness all mFortune games are independently tested and verified by laboratories approved by the UK Gambling Commission.

StallCation

Complaints

Read the complaints other players have left for mFortune Casino. Learn more about complaints.

Show all complaints
mFortune Casino - Money never arrived, waiting over a month for a solution

On the 30th of October 2021 at the time 22:25:49 I asked for a withdrawal on 500£ again same date but at the time 22:31:16 I asked for another 500£ withdrawal, so all in all I asked for 1000£withdrawal however it stated that for security reasons I could only ask for 500 in one go hence I did it 2 times, they asked for ID which I ofc send them on the 8th of October.

I reviewed a text saying thank you for sending the id and that I would get a message ones it had been verified, on the 12th of October I received a message from them saying congratulations on the win and that the money had been processed, however the money never arrived.

I got in contact with live support on the 2 nd of November and told them my concern and I send them bank statement to prove that the money had not arrived on my account, I was told they would forward this, however I didn't hear anything back other than another message saying thank you for identification and they would safe it to further use if necessary, about 10 days later as there had still not arrived any money I contacted live chat again and this time I was simply told the money had been processed on the 12th of October and that I needed to contact my bank.

I contacted my bank some days after ( I'm in cancer treatment so I don't react on these things as fast as usual) however got my bank contacted and they told me that no money had been tried to be payed out to my card or bank so they couldn't give me any info as the payment from mfortune nor inTouch games existed.

I then contacted live chat once again and first he asked if I has asked for a 10£ withdrawal which I ofc corrected him and told him not 10 but 1000£ all together, he took a look again and came back confirming the 1000£ and then telling me once again that it had been payed out on the 12th of October and that he did not know why the money had not arrived yet.

Once again he asked for a new statement to prove I had not received the money, I send that statement off as proof which was approved by him and told me I would receive a message from them, now we have the 30th of November and I haven't heard a word from them neither gave I received my withdrawal, I think it is really sad.

I have been very nice and polite through all this but I'll admit it feels a little like they are holding it back as they know I got cancer, so maybe they are thinking I might die soon and then no one will claim the money, that is my fault though as when I contacted them the first time I explained that I was going into treatment for cancer and therefore didn't have the energy to fight regarding getting my withdrawal payed out.

I hope I'm wrong but it does feel like they are just holding out waiting to see if I keep claiming the money sad but that's how I feel, I mean if they have trouble paying out to my debit card they could tell me and I would give them my PayPal instead.

staus Rejected
£1000
mFortune Casino - Withholding funds for over 2 weeks

I am writing this complaint again in relation to the pending withdrawal issue I have had with mfortune processing team over a withdrawal request of £2020 which they are still holding for no legitimate reason as I abided by all the terms and conditions of Mfortune and provided them with sufficient information and documentation over the period of last 2 weeks in relation to the withdrawal of £2020 to be processed. I created an account with mfortune casino around 2 weeks ago and made deposits total of around £1700, after playing for a few days I have had a win of £2020 so I requested a deposit of full £2020 from my mfortune account to my debit card and as a result I was asked to upload my identification documents (photo Id, prove of address & proof of the debit card) in order for the withdrawal to be approved and processed successfully which I did but a few days later I received another message requesting further documentation but this time I was asked to upload a video with me holding my driving license and the bank card which I used to make deposits in relation to the same withdrawal of £2020, I uploaded the video identification as requested via the mfortune app on Friday the 22nd of October. On Monday the 25th October 2021 I received another text message requesting a further document this time mfortune requesting a screenshot image or pdf bank statement showing deposits to my mfortune account so I uploaded an image of the requested bank statement, a day later on Tuesday 26th October 2021 I received another message in relation to the same withdrawal of £2020 requesting a PDF version of the same statement showing deposits to the mfortune account I even provided that and uploaded the PDF document of the statement hoping that my withdrawal of £2020 would be processed successfully but unfortunately that did not happen, on Wednesday the 27th of October 2021 I received a phone call from the compliance department of mfortune asking me further information in regards to the amounts and deposits shown on my statements which I uploaded previously and I explained to the advisor in great detail about the origin of the deposits and he was satisfied with that and assured me that my withdrawal request of £2020 will be processed but once again unfortunately that didn't happen and on Thursday the 28th of October 2021 I received a further call from the compliance department at Mfortune this time requesting the source of my income and I as asked to upload any proof of my income or I am in receipt of any benefits so once I again I uploaded a PDF version of my bank statement showing the receipt of my Universal Credits along with that I also uploaded my universal credit screenshot from the www.gov.uk website with the amount and dates showing of my universal credit account hoping that my withdrawal of £2020 would be processed after that but yet again it didn't happen instead on Wednesday evening my mfortune account was blocked and when I phoned to inquire about my account and withdrawal of £2020 I was provided with no information or any valid reasons for the blocking of my account as I abided by all terms and conditions and provided more than enough evidence in relation to my withdrawal of £2020, so I would like to file an official complaint to the complaints department in order to receive my withdrawal and this whole experience from start to finish have had a devastating impact on my physical and mental health so I would kindly request the relevant department or person to assist me with my withdrawal request please if I don't get my money or if I am unable to resolve this issue in an amicable way then I will have to take this further with IBAS and with my local MP as this whole process has put me in a really stressful and difficult situation.

staus Resolved
£2020
mFortune Casino - Mfortune Casino now answer from 24th of August

On 9th Aug I won £8000 on Mfortune Casino app. I requested a withdrawal and i was then contacted by Mfortune on 11th Aug to submit some documents to verify my account.

ID, proof of address and bank statement were sent to Mfortune on 11th Aug 2021.

After 7 days on 18th Aug, mfortune realised that they need additional documents. I uploaded additional documents on same day and on 19th Aug I received a confirmation message stating that they have received everything they asked for!

Assuming that they have got everything they asked for I was waiting for my final confirmation message to verify my account but to my surprise, I received a call from the safer gambling team (Todd)on 24 Aug asking for more documents!! It took them 3 attempts to figure out what is needed to verify someone identity!! I am sure there are certain checks needed to b carried out but I can't understand why it took them so long to finally realise what's needed and what's missing.

I would have provided them with all these documents in the first instance if I knew what was needed.

I was assured by Todd that within 24 hours my account will be reviewed for final verification and to release the payment.

Ever since 24th Aug, I am still waiting for the confirmation.

My account is now banned and I can't access it.

Every day for past 24 days I have been on call to an operator listening to the same automated responses.

I have been told to keep waiting. That's all I get after 24 days. No SLA is being met as advertised on their website. It has certainly been longer than 3-5 working days.

Certainly it shouldn't take this long.

I really need to get this resolved as it is causing me unnecessary stress and it takes me on average 45 minutes each time on long queue every day to get hold of someone for an update.

staus Resolved
£8000

Complaint Statistics

Resolved 43
Avg. Amount $ 1,345
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
8.3/10 126 reviews

Top reviews from our players

I love playing here. Very fun games. Verification is very easy and fast. Got my free spin as a new player.
Will continue playing here to get lucky :)

Customer support needs to improve. Did not reply my message after few hours. i guess during lunch/break time?
They replied after few hours.
Overall it is not a big deal.

Hi LAWRENCEGRAHAM, Thank you for your great feedback! We are sorry to hear of your displeasure, when any concerns are raised we will certainly investigate this further and offer training and feedback where required. Should you require assistance please contact us on live chat via the app or our website Best wishes, mFortune

user avatar

Love Mfortune won £400. After a few issues trying to upload ID the very helpful and friendly customer service helped me sort this through chat. The funds were deposited and in my bank within 2 days.

Great service and great games😁😁😁

Hi DEANYOUNG67, Thank you for your kind words, we certainly appreciate your review. Congratulations on your winnings! We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky! All the best, mFortune

user avatar

Used to play at Pocketwin but now liking Mfortune more :D
I won £85 from free spins with no deposit😝😝😝 I withdrew my winnings, sent my ID via email at the same time and my money was in the bank in 3 days !!

Hi ELLAJACKSON92, Thanks for the great review, we are really pleased to hear you are enjoying our services. Thanks again for sharing your feedback. All the best and happy gaming, mFortune

user avatar

Love mfortune casino. Really enjoy the choice of slots. Unfortunately not managed to withdraw yet as I end up having too much fun ☺This is a great site would recommend it to anybody xx.

Hi CYRUSHUITZ, Thank you for your great review! We are really pleased to hear you are enjoying our games! All of our games are unique to our brand as they are created in house, so you won’t find them anywhere else! All the best, mFortune

user avatar

I love playing at Mfortune. They provide excellent service. I won some money last week and the payout was fast.
Easy verification and it went smoothly. Thanks Mfortune.

Hi EVABUSH69, Thank you for your kind words, we certainly appreciate your review. Congratulations on your winnings! We are always developing and adding new games, so make sure you check in regularly for updates- Stay Lucky! All the best, mFortune

user avatar

MFortune was very efficient for me. I was paid out on withdrawal and am very satisfied with the service provided😃😃😃 They offered generous bonuses too! Great casino!

Hi RAFAELPOTTER, Thanks for the great review, we are really pleased to hear you are enjoying our services. Thanks again for sharing your feedback. All the best and happy gaming, mFortune

user avatar

I love mFortune casino a lot. I play all the time whenever I am free. Amazing site for slots and bingo, have never had any issues with mfortune. Generous free bonuses and free spins and Facebook games 🤩🤩🤩

Hi DICKERSON, Thanks for leaving a review!! We certainly appreciate your kind words, its great to you are enjoying our Wheel of Fortune feature! We hope it proves lucky for you again in the future- Best wishes, mFortune

user avatar

I will give Mfortune 5/5. Site is easy to use and navigate around. Withdrawals are processed real quick. It can be paid instantly to your bank after verifying documents. Greetings from a satisfied Mfortune player.

Hi JOHNIE6111, Thank you so much for your fantastic feedback! It's great to see you are loving the games! Don’t forget to check out our Facebook page for new game updates & promotions. https://www.facebook.com/mfortunemobile/ Best wishes, mFortune

user avatar

Been liking Mfortune a lot. I've won some big money from them for the past few years until today. Of course, not every time.
Very easy depositing & withdrawals are always fast. Mfortune always comes out with new games & great bonuses too.

Hi ENOCHBLAKE, Thank you for your great review! We are really pleased to hear you are enjoying our games! All of our games are unique to our brand as they are created in house, so you won’t find them anywhere else! All the best, mFortune

user avatar

Won £590+ last weekend unexpectedly. Payout is fast & very good customer support.
I got my free spins as a new player, and they are generous giving our bonuses too 😇😇😇
Thanks Mfortune! I'll definitely continue playing here.

Hi EVAYORK60,Thanks for the great review! We are really pleased to hear you are enjoying our services. Thanks again for sharing your feedback! All the best and happy gaming, mFortune

user avatar

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