Page 5 – Player Reviews for mFortune Casino
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Share your thoughts with other playersTop Reviews From Our Players
Hi xxLoveMyBoysxx, Thank you for taking the time to review mFortune Casino and for being with us for so long! We're really delighted to hear that you enjoy playing our exclusive slots games and would recommend us to your friends. We hope you continue to enjoy playing with us. All the best mFortune Casino
I have loved mfortune for years just so easy to download and play love the bingo and haw I can play the slot games aswell as bingo plus. All the fantastic free bouneses and facebook competition s also the prize draws as I have won a few of them and also the no wagering as i have
banked alot over the years would recommend anyone to play as its the number one best site there is xx
I love it so there is no faults or dislikes atal xx
Hi @JessBet33, Thanks so much for taking the time to leave a review of mFortune Casino and for your kind words. We're delighted to hear that you enjoy playing our mobile slots games and also that you enjoy joining our team over on the Facebook page. We hope you continue to play with us in the years to come! mFortune
Currently reported to the Gambling Commission. Was mis-sold a promotion over their Live Chat feature (and provided screenshots) but they were disinterested and kept my initial deposit and winnings. Please do not bother with mFortune.
They also automatically reverse your withdrawals without asking you if you open any game with a £0.00 balance which I consider quite unethical as it's persuading you to play with funds you wanted to stop playing with.
Hi @Anonymous98252, We're sorry to hear of your frustration, and have reviewed your conversations with Customer Support over Live Chat. We can see that you were correctly advised on two occasions that you would need to play through your bonus credit once in order to withdraw it. As you did not fully wager through the entirety of the bonus credit due to having cashable credit on your account, the system automatically voided any remaining deposit match. This is clearly stated in the T&Cs players agree to when signing up: Section 14a: ii Pre-Withdrawl Requirements When a player makes their first withdrawal, any bonus credit not spent up to the value of the first deposit match bonus will be fore-fitted. When a player makes subsequent withdrawals, no bonus credit will be fore-fitted. All of this was explained to you clearly via our Live Chat. If you require further assistance, please don't hesitate to contact us. mFortune
Love everything about this site the quizzes the bingo rooms the slot mini games the absolute laugh. Always up for a laugh with there players and customers and always aiming to please us all so thank u MFortune 😘
Absolutely nothing to dislike about this site like I've said always aiming to please which is amazing xx
Hi @Weecharmer, Thanks for taking the time to review us today, we value player feedback and appreciate your comments. We're delighted to see that you enjoy playing our games and interacting with the team, we'll be sure to pass on your kind words. We hope you continue to enjoy playing our games. mFortune
Easy to use. Quick simple and fun. I've had no issues since joining this casino
I am yet to come across any issues with this casino
Hello @Jdsowen, Thank you so much for taking the time to review us today, we really appreciate player feedback! We're delighted to hear that you've had no issues and hope you continue to enjoy your playing experience with us. Should you ever need assistance, our Customer Support team are available 24/7 and can be contacted for free via an of our apps. The mFortune Team
I love playing the bingo games and the admins are so friendly! I also tried some slots games and I won some money so happy! The customer service is nice and also I like that I get points for bingo.
Only thing is I wish there were more free bonuses on new games like there used to be.
Hi MaggsB, Thank you for taking the time to review mFortune today, we value all player feedback and take everything on board. Congratulations on your win and thank you for your kind words on the Support Team, they will be delighted to know you had a good experience with them, At mFortune, we offer a generous bonus scheme where our weekly bonuses change regularly in order to surprise and delight players. Your comment will be passed on to the bonus team who are constantly reviewing the bonuses available to players. mFortune
Easy to deposit. Very responsive customer service. You can call them they will call you. You can email them.
Cant withdraw my 100 pounds even after spending 120. Because i deposited using phone bill they want proof ive paid my bill (even though they have been paid) they want photo id. I have none. They want proof of adress i gave them that. Excuses after excuses. They will not pay you out stay away.
Hi Alan, Thanks for your review today. As you have paid by phone bill, it is a UKGC requirement that we see proof that you have paid your phone bill as the funds will have been paid by your mobile provider until such a time that you have paid your bill. This is clearly outlined in our T&Cs. As is also clearly stated in our terms, we can request proof of I.D. at any point during the lifetime of your account. This is to prove that winnings are not being paid to an unauthorised third party. It is the responsibility of the player to ensure that the I.D. provided meets guidelines. If you would like to discuss your withdrawal with a member of the team, please text HELP to 85777. mFortune
Everything excellent slot games. Brilliant VIP bonuses and no problems with payouts.
Nothing to dislike all games are excellent And enjoyable. There is nothing negative to write
Hi GChauhan, Thank you for taking the time to leave us a review today. Honest player feedback is hugely important to us. We're delighted that you enjoy our games and have a great experience as a VIP - long may it continue! The mFortune Team
I love MFortune cant fault it. I've been playing here over 5 yrs. Great friendly admins in bingo chat rooms, also helpful.
Great fun slots, helpful customer services.
Great weekly bonuses. Facebook comps to win bonuses.
Great payouts and no problem with withdraws.
Quick in to bank account no problem.
There's nothing to dislike. I've never had a problem with this site.
Hi WiggleForMeBB, Thank you for taking the time to leave us a review today, player feedback is hugely important to us and we appreciate your thoughts. We're delighted to hear that you have had only good experiences with our Customer Support team. Thanks for playing! mFortune
I love this site from the admin staff who are amazing at what they do to the customer service staff who are at hand to answer any query and give help if needed. Nothing is too much for these guys they work so hard to make sure we as customers playing our favourite games ( Mine is Bingo 😍 ) are enjoying every moment of our Mfortune experience, I have never had any problems withdrawing its all done in the time we are advised it will be done. Well Done to all at Mfortune for keeping me entertained for the last 6 years I would not use any other bingo site I'm staying with my Mfortune family 😘 Xxxxxx
Nothing it's all fabulous customer service is second to none so I cannot write anything negative xx
Hi xMariex, Thank you for taking the time to review us today, your honest feedback is really valuable to us and we appreciate your words. Thank you for being part of the mFortune family for so long and we're delighted to hear that you would recommend us to a friend. mFortune
I have sent pictures of nearly every utility bill I can get my hands on and still getting told it's unreadable, make you think you've won money but they really have no intention of letting you withdraw it, I'm sticking to tombola or betfred from now on they always pay out and are so easy to use 😡
Hi TGIB90 - sorry to hear you've had problems with the withdrawal process, however our ID checks are required to ensure that we are paying out winnings to the right person. Our customer service team will be happy to help you and explain in more detail what the issue is with the ID supplied - you can call them on 01384 880842 or text HELP to 85777 for a free call back. Hope this helps!
Love mfortune, great chance of winning on slots, all games are easy to play and understand, withdrawals are super easy too. Support team are lovely to they always ring you straight back
Hi Emma, Thank you very much for your review. We're pleased that you enjoy our games and have had positive experiences with the support team. We will be sure to pass on your feedback to them. mFortune
Absolutely love this game one of the best bingo/slots games around I'd definitely recommend you have a try, you also get plenty of benefits for playing. Just 1 example is when you top up they will send you credit to play with. I'v won a few times of these bonus and withdrawal is easy and in your bank in no time at all definitely give it ago :)
Thanks for your review! We're pleased you enjoy playing our games :)
Fun games and easy poker with lots of players losing free money from Mfortune.
AVOID - legitimately won money, they stalled by claiming they couldn't see my ID properly, also said they had not received emails. Now 60 days has passed so my withdrawal is voided an no longer available. AVOID
Hi And1463 I am sorry to hear about your experience. At some point during the lifetime of an account we do request additional information from all players to verify the details registered. This ensures funds are protected and the monies are paid to the correct person. This is a standard process across mobile casinos. All players have the ability to send the requested ID either via the game application which is quick and easy. Alternatively the documents can be submitted via e-mail. Each time an e-mail is received the player will receive an automated e-mail with unique ticket ID. We do allow all players 60 days to provide the requested information prior to making the decision to void any payments as we believe this is a sufficient period of time for players to be able to send any requested documents.
I love playing mFortune. I have won loads of times with them and they are always offering free bonuses to try out their games.
Hi Holz4Chris , thank you for your feedback. If you have not already please try our newest mFortune 9 line slot game Mammoth Money which comes with great mini games.
I love how when playin bingo u can still play slots. The admin are fantastic and so easy to talk to.
I don't like not having money to play and have to wait around to play.
Hi Mrs Phennom , thank you for your feedback. We will pass the message to the Bingo team who will be thrilled to know their work has a positive impact on our players
Going by my first withdrawal I withdrew thus 2nd of march after pending days over and id verification. My withdrawal is on its way when received text to say it had been processed. I'm impressed but don't know yet when it will be in my bank. Its about average I suppose but wondering what bank mfortune deals with might make difference on when I will receive withdrawal can any help.
Saying all that there's a good variety of games on site also been reading reviews all about withdrawal issues all bad keeping every thing crossed won't come across any issues like that or will go right of site I'm afraid.
Hey SPRINGFIELD, Thank you for your review! If you have any questions about our withdrawal process then please contact our support team who will be happy to help. You can request a call back through your mFortune app, or text HELP to 85777 for a free call back. You'll then receive a call as soon as an agent is available to assist you. Hope this helps. All the best, mFortune
Nothing don't bother, read the negative part, do not play on this site.
Such a frustrating company to deal with!! Took 2 months to get my withdrawal, they kept saying they hadn't received my ID though id sent it twice, terrible customer service, blamed my email address for me not getting their replies, they ask for far more than your standard documents esp if you pay using your phone bill you have to send proof of all sorts its not worth the hassle.
Stay away and place else where! I will never play on this site again **********a v o i d************
Hey ALEXHICKMAN89, Thank you for your review, we are sorry to hear that you have not had a positive experience with our withdrawal process. Please contact our support team who will be happy to help. You can request a call back through your mFortune app, or text HELP to 85777 for a free call back. You'll then receive a call as soon as an agent is available to assist you. Hope this helps. All the best, mFortune
Games are fun to play, customer services are polite and helpful.
Length of time and amount of info needed to withdraw after depositing by phone. Although it does say so in their t's & c's. Deposit by card instead.
Hello STEPHANT, Thank you for your review. We are glad to hear that you enjoy playing our games but we are sorry to hear that you have not had a positive experience with our withdrawal process. Please contact our support team who will be happy to help. You can request a call back through your mFortune app, or text HELP to 85777 for a free call back. You'll then receive a call as soon as an agent is available to assist you. Hope this helps. All the best, mFortune
Easy to deposit apart from that its fixed site rang up the other I've put over 420 quid in only got back out about 250 stick to your local betting shop.
Fixed site. Only vaule high players. Blinds dont go up on the poker. No manuel flushing next u get the same coming again. Takes 7 days to get paid. Put loads get small money back. Stick to sky poker its much better. Friend signed up new player got 5 quid by a mircale he turned it into 2500 quid refused to pay out 6 months later they give him 281 quid and said thats all they pay him. STAY AWAY!!!!
Hey MFORTUNES, Thank you for your review, we are sorry to hear that you have not had a positive experience. Please contact our support team who will be happy to help. You can request a call back through your mFortune app, or text HELP to 85777 for a free call back. You'll then receive a call as soon as an agent is available to assist you. Hope this helps. All the best, mFortune
Absolutely disgusting, will take your money all day long, but will try every trick in the book not to pay you out your winnings, stay clear you have been warned!!
Hey OLLIEW2, Thank you for your review, we are sorry to hear that you have not had a positive experience with our withdrawal process. Please contact our support team who will be happy to help. You can request a call back through your mFortune app, or text HELP to 85777 for a free call back. You'll then receive a call as soon as an agent is available to assist you. Hope this helps. All the best, mFortune
Please stay clear from this site can not express how shocking it is from customer services through to trying to get your winnings..... They must bank loads from there ridiculous terms and conditions... Find every way not to pay out........ So people need to stay clear as the old saying goes there is definitely on one winner.
Hey JIMMYBUTLINS, Thank you for your review, we are sorry to hear that you have not had a positive experience with our withdrawal process. Please contact our support team who will be happy to help. You can request a call back through your mFortune app, or text HELP to 85777 for a free call back. You'll then receive a call as soon as an agent is available to assist you. Hope this helps. All the best, mFortune
I have won £30 quid and went to withdraw it and its says I have to wait up too 7 days why this and how will I know when its going in.
Hi Charlie, if you could contact our support team on 01384 880842 or text HELP to 85777 we will contact you to give you all the information you need.
Absolute scam of a company... You won't get your winnings... Can't verify my I.d because their email inbox is full... Their roulette is a joke and seems like its always fixed...
Hey JAMIEANO13, Thank you for your review, we are sorry to hear that you have not had a positive experience with our verification process. Please contact our support team who will be happy to help. You can request a call back through your mFortune app, or text HELP to 85777 for a free call back. You'll then receive a call as soon as an agent is available to assist you. Hope this helps. All the best, mFortune
Stay very clear of this company, they are a complete scam, I spent over a year emailing back and forth trying to with withdraw money I had won, every form od identification they wanted I sent twice! To be told that I had then expired the 60 day rule in sending identification even though this was a complete lie. They literally use any reason to hold onto your money then suddenly void the whole account!
You have been warned, I have reported them to the gambling commission and action fraud.
Hi GIXXER85. In relation to your comment about our 60 day rule on sending in ID, please refer to Section 15: Withdrawals of our T&Cs where it is stated: Account holders requested to provide additional identification or other information, such as proof of payment of a phone bill, have 60 days from date of the request to provide required items. If items are not received in that time we reserve the right to close the Player Account. In addition any pending or unclaimed withdrawals and credit (cashable and / or bonus) will be void. mFortune.
I like the attractive bonuses and ease of using the site, easy to deposit and easy game play, the site is secure and trusting.
The ability to withdrawal is terrible! When you get a new mobile number and can't log in as you need your old number to change anything? Like a pratt, I signed up again using my new number and they allowed it! to withdrawal, I submitted my ID that they asked me for, more forms of it than I had to and after a week they sent me a message saying that they could not approve it as I had breached their regulations by having duplicate accounts. I was asked which account I would like to keep open and which one I wanted to close?
After explaining to them that I have a new number they nulled it, said am sorry but you have breached our regulations and the winnings were transferred back to my gaming funds account. Good job it was only a small amount, a few thousand and I would have been gutted, live and learn.
Hey ORIFLAME C, Thank you for your review, we are sorry to hear that you have not had a positive experience with our withdrawal process. Please contact our support team who will be happy to help. You can request a call back through your mFortune app, or text HELP to 85777 for a free call back. You'll then receive a call as soon as an agent is available to assist you. Hope this helps. All the best, mFortune
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I'm not a big gambler but I have been using MFortune for about 6 years and will continue to. I enjoy playing the bingo and have had a few small wins over the years. I only deposit £5/10 every 1-2 weeks. I play within my means. I had to give up my job to care for my young son who took badly ill last year. A cup of coffee, feet up and a game of bingo is my me time. The slot games are fun to play but bingo is my favourite. Is a friendly fun site one of which I would recommend.
Personally I have had no issues whatsoever with MFortune. I only gamble small amounts but I do win small amounts back now and again.