Mark all as read

Settings

Notifications
Reviews

Matchbook Casino

Matchbook Casino
Our Rating CasinoRank
4.6/10
CasinoRank
Player Rating 25 reviews
4.9/10
25 reviews
Complaint Response 2 complaints
2 days avg. 2 complaints

Matchbook Casino: My Expert Opinion

Matchbook Casino has a simple design and uses different colours as you switch between the casino and the live casino lobby. The casino has two reliable licences, and although the number of games is slightly on the lower side, there are plenty to choose from. 

The website is easy to navigate and works well. We didn’t have any issues playing different games or moving around the casino.

What we like
  • UKGC licence
  • Mobile-friendly
  • Low minimum deposit
What we don’t like
  • Live chat is open from 09:00 to 02:00 GMT
  • Lack of poker
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Matchbook Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2004
Licences
Alderney Gambling Control Commission, UK Gambling Commission, SIGAP - Betting Management System (Brazil)
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Sports, Live Casino

General Information About Matchbook Casino

Matchbook Casino is an online casino site that features various top-rated software providers. It is owned and operated by Triplebet Limited Casinos and boasts two licences, one from the Alderney Gambling Control Commission and the other from the UK Gambling Commission.

Matchbook is one of the casinos you can play on your smartphone, as its app is available for Android and iPhone. Keep in mind that there is a different app version for the UK and Ireland players.

Before you register, read our detailed casino review as we check out the casino’s payments, customer service and responsible gambling tools available to players.

Payment Information and Options at Matchbook Casino

The casino offers several payment options, including Visa, Mastercard, ApplePay, GooglePay, Neteller and Skrill. You can use these for deposits and withdrawals.

The minimum amount you must deposit to start playing is €10 or equivalent. It’s essential to use the same payment option for deposits and withdrawals, due to a closed loop policy, which requires funds to be withdrawn to the original source.

When you withdraw money to the bank, the minimum amount is €500, and potential fees will be indicated upon the request. The casino processes bank wire transfers within 24 hours, excluding weekends and public holidays. It usually takes 3-5 days to see the money in your account, provided everything is verified prior to the withdrawal request.

The maximum withdrawal amount isn’t stated. Also, remember that not all payment methods listed may be available to you as they depend on the jurisdiction.

Customer Support at Matchbook Casino

You can contact customer support at Matchbook Casino in several ways. Sending them an email is an option, but the casino also has a live chat you can use. 

Starting the conversation is easy. Click on the live chat icon, enter your name and email address and write your question. We talked to one of the casino’s agents, who was friendly and answered all of our questions. 

Keep in mind that the live chat support works from 09:00 to 02:00 GMT. If you open the live chat during non-working hours, you’ll find a notification. It’s possible to contact chat support even if you’re not a member of the casino.

Games at Matchbook Casino

Matchbook Casino offers its members different games. For example, you can find online slots from NetEnt, RedTiger, 1x2 Gaming, Games Global, and other renowned providers. Slots are grouped by provider, theme, and alphabetically, so you won’t have any trouble finding your favourites. 

Demo play is unavailable, so you must register before you start playing at Matchbook Casino.

Other than slots, players have a few table games, such as roulette, blackjack, and baccarat. In the live casino lobby, you can find different tables for blackjack, roulette, poker, game shows, and dice games. 

The number of live casino games isn’t extraordinary, but there are different game iterations to keep you occupied. The lack of poker games is noticeable.

Matchbook Casino’s Commitment to Responsible Gambling

Аt Matchbook Casino, you can set deposit limits and avoid the risk of spending more money than you plan to. The casino differentiates between gross deposit limits and net deposit limits. Your net deposits are your total deposits minus your monthly withdrawals.

Also, loss limits can be set for a day, a week, or a month and can be amended at any time. With a reality check feature, players can set regular reminders about the time they spend gaming. 

You can request a time out for a maximum of six weeks, but if you want a longer break, starting from six months or further, you’ll have to self-exclude from the casino. 

Before taking action, we always recommend taking the self-assessment test to show you where you’re at, which is also available at Matchbook Casino.

StallCation

Complaints

Read the complaints other players have left for Matchbook Casino. Learn more about complaints.

Show all complaints
Withdrawal not paid for over 5 weeks
On the 12th August I deposited to my Matchbook account after hearing of there reopening and had a total win of £8664 which I withdrew.

On the 13th August Matchbook emailed me that my withdrawal was declined because I needed to verify my account. I was asked to send my ID and Proof of address to them.

I had moved house in June when Matchbook was still closed and hadn't changed my address with them before they asked for my documents. I explained this in my email to them so I sent them photo's of my passport, a bank statement with my old address on and a bank statement with my new address on to confirm the change. This was sent on the 14th August.

I tried to login to my account on the 19th August but couldn't so I emailed them again asking for any update on their verification process. I heard nothing back so I used the live chat to see what was happening and gave the agent my new address details and he accepted them so they must of changed them.

I sent them another email on the 24th August asking for any update. No response. By this time I was concerned that I hadn't heard anything from them. So on the 31st August I submitted a complaint to them detailing the timeline of this ordeal and explained how their email said that the verification process should take up to 72 hours and it had been much longer. I got an automated response saying they should reply within 2-5 days. When this time passed I spoke to another agent who told me things were being dealt with and I should hear from them soon.

I haven't heard anything from them since. I am so frustrated with how I am being treated where I get no information or even an email from them to explain why this is taking so long. I really need some help or advice on how to deal with this. I have taken screenshots of all the emails from me and Matchbook and have attached them as I was advised by one of your support staff. I really hope you can help.
Status unsolved Unresolved
£8,664
Stalling and not giving my bonus
via your site i found an bonus at matchbook casino: 200 % and 50 free spins on spinata grande. i deposit 10 euro's and expected to get the bonus instant. that was not the way it worked at this casino. because i had to sent documents required for getting this bonus. i thought no problem thats normal and i received an email from matchbook casino saying the bonus would be credited within 48 hours. that was also not a problem because if thats in the t&c than thats the way it's gonna be no problem. but now i chatted with support afterwords and i get 3 different stories in a couple of days. the first was i will get the bonus saturdaymorning and they will be there at the same time. when i asked chat support this morning they didn't know nothing and the departement that goes upon this had to validate more things. (you can find this all in the attachements that ill sent you with this mail). but the day before the first guy nick that he had escalate this to the departement and the bonus would be in my account the next day in the morning and they would be there at the same time 200 % plus 50 free spins. first of all i had to chat again with support in order to get my 200 % and the 50 free spins they would notify me via mail. but still nothing happened. My problem is and you'll see this in the chattranscripts i sent you with this email is that i'm being lied to and than i get angry... just tell the truth and they are stalling everything delaying everything till the moment the videoslot when i can play gives nothing... (notice this is my feeling) why do i say this because someone of support told me via another way, but i don't give names about that. the point is now we're over the 48 hours and still no 50 free spins and also the 200 % bonus i had run after like dog and they keep letting me wait... i don't like that. keep your part of the deal and you own t&c. but i will sent you all the evidence than you can see for yourself how they lie i tried to stay cool but if you replie a notice what is written in the t&c of the casino and than you hear via support but thats not the way it works.... than i'm really mad because than you've lied to me from the beginning. it's like support via chat is there for me to give me bonus only when they favour... it all doesn't add up what is yours is yours and what is mine is mine and do not irritate me by stalling and lying to me. i hope to solve this in a descent way but how can i be descent if they're treating me like an person who's nothing worth and i mean like with the thoughts "let him wait" no not with me. I thank you. anieldath < name removed> notice: you may say my name and username because if this doesn't help i will publish everything. this happenend to me on two many times
Status solved Resolved
€20

Matchbook Casino Complaint Stats

Resolved 1 / 2
Avg. Amount $5,607
Avg. Complaint Duration 4 days
Avg. Response Time 2 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player Rating
4.9/10 25 reviews

Top reviews from our players

Really Cool Offer ! Great casino features and also I can bet sports - I like this one !

Hi A.Stoica Thank you for your feedback Kind Regards MB Casino Team

user avatar

Game Design is clear and concise. Good Bonuses and Customer Service. Simple and Easy to use.

Small game offering but they have all the main games I like.

Hi EddieB Thank you for the feedback. In relation to our game offering we will be working on designing and developing new games in the coming months. Feel free to contact our Customer Support team to outline what games/feature you would like added to our Casino and we can review your requirements. I hope you continue to enjoy your MB Casino experience. Kind Regards, Edwina

user avatar

Hi Edwina.
I was surprised for reply to be written immediately.
lock of an account has finished being released and being withdrawn to Neteller.
Thank you.

Hi Nobunaga, I'm happy to hear everything has been rectified. I hope you continue to enjoy the MB Casino experience. Kind Regards, Edwina

user avatar

I played at several casinos, but you locked the first account at this casino. If Neteller is designated by a withdrawal, 2 same accounts as Neteller which did a deposit have been registered. If the person of a checking account who overlapped is eliminated, I receive a mail as an important agreement violation, and you freeze the account, and withdrawal processing can't be done after that. Even if a mail is sent, there are no answers. Why is it withdrawn, processing, such, it can't be understood whether it's the complicated system to tend to make a mistake.

Hi Nobunga, My name is Edwina and I manage the casino product here at MB Casino. I have raised your concerns with our customer service team who have since unsuspended your account and emailed you. The Matchbook compliance and customer service team must ensure that all withdrawals are made to the same account they were deposited from and that account has to be in the users name. Please ensure your withdrawal is being made to the Neteller account you deposited from please. If you have any more concerns feel free to contact Matchbook customer support via the online chat which you can find in your Matchbook account once you have logged in. It is located on the far right of the help and learning section. Kind Regards, Edwina

user avatar

I am a true fan of table games and video poker and I always like to try some interesting software that offers these games. I was going through our forum and checked some software I'm not very familiar with and somehow came to Matchbook casino. They have Proprietary Software, which seemed interesting, and when I read the first sentence about this casino- they do not have video slots at the moment, but wide range of casino games- I knew this is a place I should try.

After the sign up I made a 30€ deposit via my ewallet. Then I started to play Carribean Poker. I really liked how structured everything was, games and bet limit tables. I joined the table with 0.5€ minimum bets and placed 1€ bets, so when I made a call, the bet was already 3€ and I had some luck because in most occasions dealer didn't qualify and I got 4€ wins. I spent about 30 minutes there and then went to blackjack progressive. This time I joined 5€ minimum bet table. I really enjoyed the graphics for these games. Blackjack definitely wasn't wishing me luck, within 10 hands I made, I won only 2 of them, so my balance was running a bit low and I went back to low bet table. I placed 1€ bets and unfortunately I had some unsuccessful hands and soon enough my balance was empty.

I had a descent time at Matchbook casino, because I really liked the graphics for the games and this casino seemed serious because of the design it has. I liked the feeling that I was focusing only on table games because I like them so much. But still I have to admit that this casino is a great fit for Sport bet fans, but for casino games the variety for table games, which are the only casino games they have, was too little- 7 games, which each has 3 tables with different bet limits. And the terms are very hard to understand. Considering all this, I give them 5/10 and I most likely won't be playing there again.

Hi Blondie, I appreciate your feedback. MB Casino is a new product which was launched in June 2014 and therefore we currently only have a select game offering. We have recently released two video poker games and two slots which has expanded our offering greatly. Over the coming months we aim to release more new games while also offering new functionality that will enhance the user experience. We hope to see you back at Matchbook soon so you can enjoy the new games we have to offer. Kind Regards, Edwina

user avatar

Recommended This Month