AskGamblers Quick Overview
Editor’s View
Matchbook Casino has a simple design and uses different colours as you switch between the casino and the live casino lobby. The casino has two reliable licences, and although the number of games is slightly on the lower side, there are plenty to choose from.
The website is easy to navigate and works well. We didn’t have any issues playing different games or moving around the casino.
- UKGC licence
- Mobile-friendly
- Low minimum deposit
- Live chat is open from 09:00 to 02:00 GMT
- Lack of poker
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Matchbook Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Matchbook Casino
Matchbook Casino is an online casino site that features various top-rated software providers. It is owned and operated by Triplebet Limited Casinos and boasts two licences, one from the Alderney Gambling Control Commission and the other from the UK Gambling Commission.
Matchbook is one of the casinos you can play on your smartphone, as its app is available for Android and iPhone. Keep in mind that there is a different app version for the UK and Ireland players.
Before you register, read our detailed casino review as we check out the casino’s payments, customer service and responsible gambling tools available to players.
- E-Wallets 0-72 hours
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Matchbook Casino
The casino offers several payment options, including Visa, Mastercard, ApplePay, GooglePay, Neteller and Skrill. You can use these for deposits and withdrawals.
The minimum amount you must deposit to start playing is €10 or equivalent. It’s essential to use the same payment option for deposits and withdrawals, due to a closed loop policy, which requires funds to be withdrawn to the original source.
When you withdraw money to the bank, the minimum amount is €500, and potential fees will be indicated upon the request. The casino processes bank wire transfers within 24 hours, excluding weekends and public holidays. It usually takes 3-5 days to see the money in your account, provided everything is verified prior to the withdrawal request.
The maximum withdrawal amount isn’t stated. Also, remember that not all payment methods listed may be available to you as they depend on the jurisdiction.
Games at Matchbook Casino
Matchbook Casino offers its members different games. For example, you can find online slots from NetEnt, RedTiger, 1x2 Gaming, Games Global, and other renowned providers. Slots are grouped by provider, theme, and alphabetically, so you won’t have any trouble finding your favourites.
Demo play is unavailable, so you must register before you start playing at Matchbook Casino.
Other than slots, players have a few table games, such as roulette, blackjack, and baccarat. In the live casino lobby, you can find different tables for blackjack, roulette, poker, game shows, and dice games.
The number of live casino games isn’t extraordinary, but there are different game iterations to keep you occupied. The lack of poker games is noticeable.
Matchbook Casino’s Commitment to Responsible Gambling
Аt Matchbook Casino, you can set deposit limits and avoid the risk of spending more money than you plan to. The casino differentiates between gross deposit limits and net deposit limits. Your net deposits are your total deposits minus your monthly withdrawals.
Also, loss limits can be set for a day, a week, or a month and can be amended at any time. With a reality check feature, players can set regular reminders about the time they spend gaming.
You can request a time out for a maximum of six weeks, but if you want a longer break, starting from six months or further, you’ll have to self-exclude from the casino.
Before taking action, we always recommend taking the self-assessment test to show you where you’re at, which is also available at Matchbook Casino.
Customer Support at Matchbook Casino
You can contact customer support at Matchbook Casino in several ways. Sending them an email is an option, but the casino also has a live chat you can use.
Starting the conversation is easy. Click on the live chat icon, enter your name and email address and write your question. We talked to one of the casino’s agents, who was friendly and answered all of our questions.
Keep in mind that the live chat support works from 09:00 to 02:00 GMT. If you open the live chat during non-working hours, you’ll find a notification. It’s possible to contact chat support even if you’re not a member of the casino.
Complaints
Read the complaints other players have left for Matchbook Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Game Design is clear and concise. Good Bonuses and Customer Service. Simple and Easy to use.
Small game offering but they have all the main games I like.
Hi EddieB Thank you for the feedback. In relation to our game offering we will be working on designing and developing new games in the coming months. Feel free to contact our Customer Support team to outline what games/feature you would like added to our Casino and we can review your requirements. I hope you continue to enjoy your MB Casino experience. Kind Regards, Edwina
Hi Edwina.
I was surprised for reply to be written immediately.
lock of an account has finished being released and being withdrawn to Neteller.
Thank you.
Hi Nobunaga, I'm happy to hear everything has been rectified. I hope you continue to enjoy the MB Casino experience. Kind Regards, Edwina
I played at several casinos, but you locked the first account at this casino. If Neteller is designated by a withdrawal, 2 same accounts as Neteller which did a deposit have been registered. If the person of a checking account who overlapped is eliminated, I receive a mail as an important agreement violation, and you freeze the account, and withdrawal processing can't be done after that. Even if a mail is sent, there are no answers. Why is it withdrawn, processing, such, it can't be understood whether it's the complicated system to tend to make a mistake.
Hi Nobunga, My name is Edwina and I manage the casino product here at MB Casino. I have raised your concerns with our customer service team who have since unsuspended your account and emailed you. The Matchbook compliance and customer service team must ensure that all withdrawals are made to the same account they were deposited from and that account has to be in the users name. Please ensure your withdrawal is being made to the Neteller account you deposited from please. If you have any more concerns feel free to contact Matchbook customer support via the online chat which you can find in your Matchbook account once you have logged in. It is located on the far right of the help and learning section. Kind Regards, Edwina
I am a true fan of table games and video poker and I always like to try some interesting software that offers these games. I was going through our forum and checked some software I'm not very familiar with and somehow came to Matchbook casino. They have Proprietary Software, which seemed interesting, and when I read the first sentence about this casino- they do not have video slots at the moment, but wide range of casino games- I knew this is a place I should try.
After the sign up I made a 30€ deposit via my ewallet. Then I started to play Carribean Poker. I really liked how structured everything was, games and bet limit tables. I joined the table with 0.5€ minimum bets and placed 1€ bets, so when I made a call, the bet was already 3€ and I had some luck because in most occasions dealer didn't qualify and I got 4€ wins. I spent about 30 minutes there and then went to blackjack progressive. This time I joined 5€ minimum bet table. I really enjoyed the graphics for these games. Blackjack definitely wasn't wishing me luck, within 10 hands I made, I won only 2 of them, so my balance was running a bit low and I went back to low bet table. I placed 1€ bets and unfortunately I had some unsuccessful hands and soon enough my balance was empty.
I had a descent time at Matchbook casino, because I really liked the graphics for the games and this casino seemed serious because of the design it has. I liked the feeling that I was focusing only on table games because I like them so much. But still I have to admit that this casino is a great fit for Sport bet fans, but for casino games the variety for table games, which are the only casino games they have, was too little- 7 games, which each has 3 tables with different bet limits. And the terms are very hard to understand. Considering all this, I give them 5/10 and I most likely won't be playing there again.
Hi Blondie, I appreciate your feedback. MB Casino is a new product which was launched in June 2014 and therefore we currently only have a select game offering. We have recently released two video poker games and two slots which has expanded our offering greatly. Over the coming months we aim to release more new games while also offering new functionality that will enhance the user experience. We hope to see you back at Matchbook soon so you can enjoy the new games we have to offer. Kind Regards, Edwina
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Really Cool Offer ! Great casino features and also I can bet sports - I like this one !