AskGamblers Quick Overview
Editor’s View
Matchbook Casino has a simple design and uses different colours as you switch between the casino and the live casino lobby. The casino has two reliable licences, and although the number of games is slightly on the lower side, there are plenty to choose from.
The website is easy to navigate and works well. We didn’t have any issues playing different games or moving around the casino.
- UKGC licence
- Mobile-friendly
- Low minimum deposit
- Live chat is open from 09:00 to 02:00 GMT
- Lack of poker
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Matchbook Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Matchbook Casino
Matchbook Casino is an online casino site that features various top-rated software providers. It is owned and operated by Triplebet Limited Casinos and boasts two licences, one from the Alderney Gambling Control Commission and the other from the UK Gambling Commission.
Matchbook is one of the casinos you can play on your smartphone, as its app is available for Android and iPhone. Keep in mind that there is a different app version for the UK and Ireland players.
Before you register, read our detailed casino review as we check out the casino’s payments, customer service and responsible gambling tools available to players.
- E-Wallets 0-72 hours
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Matchbook Casino
The casino offers several payment options, including Visa, Mastercard, ApplePay, GooglePay, Neteller and Skrill. You can use these for deposits and withdrawals.
The minimum amount you must deposit to start playing is €10 or equivalent. It’s essential to use the same payment option for deposits and withdrawals, due to a closed loop policy, which requires funds to be withdrawn to the original source.
When you withdraw money to the bank, the minimum amount is €500, and potential fees will be indicated upon the request. The casino processes bank wire transfers within 24 hours, excluding weekends and public holidays. It usually takes 3-5 days to see the money in your account, provided everything is verified prior to the withdrawal request.
The maximum withdrawal amount isn’t stated. Also, remember that not all payment methods listed may be available to you as they depend on the jurisdiction.
Games at Matchbook Casino
Matchbook Casino offers its members different games. For example, you can find online slots from NetEnt, RedTiger, 1x2 Gaming, Games Global, and other renowned providers. Slots are grouped by provider, theme, and alphabetically, so you won’t have any trouble finding your favourites.
Demo play is unavailable, so you must register before you start playing at Matchbook Casino.
Other than slots, players have a few table games, such as roulette, blackjack, and baccarat. In the live casino lobby, you can find different tables for blackjack, roulette, poker, game shows, and dice games.
The number of live casino games isn’t extraordinary, but there are different game iterations to keep you occupied. The lack of poker games is noticeable.
Matchbook Casino’s Commitment to Responsible Gambling
Аt Matchbook Casino, you can set deposit limits and avoid the risk of spending more money than you plan to. The casino differentiates between gross deposit limits and net deposit limits. Your net deposits are your total deposits minus your monthly withdrawals.
Also, loss limits can be set for a day, a week, or a month and can be amended at any time. With a reality check feature, players can set regular reminders about the time they spend gaming.
You can request a time out for a maximum of six weeks, but if you want a longer break, starting from six months or further, you’ll have to self-exclude from the casino.
Before taking action, we always recommend taking the self-assessment test to show you where you’re at, which is also available at Matchbook Casino.
Customer Support at Matchbook Casino
You can contact customer support at Matchbook Casino in several ways. Sending them an email is an option, but the casino also has a live chat you can use.
Starting the conversation is easy. Click on the live chat icon, enter your name and email address and write your question. We talked to one of the casino’s agents, who was friendly and answered all of our questions.
Keep in mind that the live chat support works from 09:00 to 02:00 GMT. If you open the live chat during non-working hours, you’ll find a notification. It’s possible to contact chat support even if you’re not a member of the casino.
Complaints
Read the complaints other players have left for Matchbook Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
I came across this casino maybe several months ago and the reason why I joined because they were new to me since I never heard of them before. They are established since so 2004 so I guess they should be ok when it comes to withdraw. Having two great licence from UK Gambling commission and Alderney that was enough for so I can join this guys.
They have plenty of bonuses with match, reload free spins offer but so many months has gone and I didn't take any of their bonuses. When it comes to so promotion or some new game release like today's release of Mirror Mirror slot the newest game from Netent provider they will surely give you some free spins as they were giving it today. Well you have to deposit there at least once so you could be eligible for those free spins.
What I like about their free spins giveaway is the fact that their free spins goes with only 1x wagering which is great rule for us players, as X1 only great way to wager some bonus. They have only few casino software as NetEnt, Evolution Gaming, Proprietary Software.
A bit poor portfolio of casino games if you ask me and they are so many years as an online casino, but maybe their goal is
the sportsbook much better because of their name Matchbook Casino so I guess they are more oriented for sportsbook players.
As for their time frame withdraw don't know that much but reading other players review, their time is 3 days but that's together with the KYC verification, well maybe that's decent time but me used to very fast withdraws as some casino are offering this days I think they are a bit slow when it comes to their withdraw.
As I already mentioned in their bonuses, their bonuses are one of the worst I have seen, because their terms and conditions are so unfriendly and don't think I will use them ever. Played here few times without taking any bonus and didn't have any luck. Change your terms of bonuses they are really horrible, maximum bet of only 1 euro is awful.
I was register from askgamblers in this Casino in hope to get good one. The reality was diferent then what I see here.
I deposit first bonus 200% +60 frer spin.
After I play I am not lucky I lose what is normal.i try play my free spin I dont find them. I ask nicely from chat what they was not nice to ask me finish your wager before get free spin ,???????
I was suprise how finish wager and my balance is only 0.06€???
Noo body give any answer only is terme and condition in this casino.
I am not happy and I advice all new player to be careful about this Casino.... because is not fair if is still for you example 4000€ to wager you never get free spin.
I dislike everything in this casino. And everybody need be carerful .
Hi Medou39 Apologies for your bad experience with our casino bonus. The 60 wager free spins are assigned after 24 hours but unfortunately only become visible to you once you clear the 100% offer first. This is where you had an issue as you still had some remaining balance. I can confirm that the spins are now in your account ready for use. We hope you have a nice win with the spins after this unfortunate experience. Best Regards MB Casino Team
After reading the reviews I thought I’d try them out, found everything ok, good games to have a go on, I was lucky enough to win £700 from my first deposit of £100 ant thought let’s see what the withdrawal is like, I have had many accounts on many sites and this is up near the top wen it comes to withdrawing your cash, after one day I was told to send I-d docs, 2 days later cash was in my account. Pleased with the site well done.
Didn’t understand the betting on this site, it wasn’t what I usually go with so stuck with the casino side of it.
I only joined the site recently and I only play on the slots.
I did get a fair wee bit of playing time for my money which was good. With some sites I've lost £20 in just minutes even when playing just a 20p stake.
Also I had regular winning spins.
A few of the slot games kept pausing or spinning really fast or far too slow which was quite annoying after a while. Plus I wasn't very impressed with the winnings when I did get them. I got the feature on one game and managed to get four of the top winning symbols in a row (5 in a row would be mega win and highest you could get) I won about £5.60 and was really disappointed,especially as I've won about £80-90 on other slot games when getting a good feature spin and it was for exactly the same stake. Could do with more games but I do get that it's not predominately a slots gaming site. I'll give it a bit longer and play other games and hope for improvement.
Easy exchange to use account verified via email quickly horse racing commission 0% better than anyone else.
Does not show transaction history no email confirmation to say your withdrawal is processed, no time scale to say how long it goes back to your debit card. Cannot see previous bets placed on my mobile needs updating. Games are old and boring.
I was lucky enough to win alot of money at this casino / exchange getting it into your bank account is a different story
As someone previously said Id validation requires you to jump through hoops. Took over a week and daily conversations on live chat they would not respond to my emails say it was not my registered ID but it was . Made 2 withdrawals before hitting my weekly limit which at the end of the week had become my monthly limit !! Live chat is unfriendly, there are a lot better casinos / betting exchanges than this one!!
Good welcome bonus. Managed to complete wagering and cash out 200+ gbp from just a 20 gbp deposit.
On top of my positive experience about winning I can say that from all casinos where I have been this was the most fun run from all. So much adrenaline, disappointment and surprising luck and happiness I experienced in no other online casino.
As I started to play I won so got good balance from just 20 gbp + bonusand could try different games and so on. As I play for minimal bets most of the time.
But in this places during this one deposit run I managed about 5 times to fall back from 200 to 10 gbp or less but then every time when I was about to lose and say goodbye then BOOM 100 pounds on 1 gbp spin, then again and again. After completing my wagering feeling was like coming out from gym :DBut that was exceptionaly good experience.
Money arrived in account on time.
Not too big range of games for me as player who plays only slots.
Hi Personi4 We love a good ''Win Story'' on a Monday morning :) ... great way to start the week ! Delighted to hear about your positive experience, we're always improving our casino experience by adding new exciting games each and every week. We hope you continue to enjoy your MB Casino experience. Thanks for your feedback Matchbook Casino Team
Easy website layout, helpfull staff, verified and withdrawal processed exceptionally fast. Very happy with matchbook overall and would reccommend. Thanks
The only downside for me personally was the limited game choice, it's mostly netent slots and it would be great to see some other providers such as microgaming added.
Hi Birdy84 Thanks for your feedback. We currently offer games from Netent, Evolution and Red Tiger with more games providers being added in the very near future. So stay tuned. Matchbook Casino Team
I received 40 free spins on divine fortune. Which amounted to just over £6 in winnings. I then accumulated and got the balance to £44. Meanwhile every ten to twenty seconds the game just stopped working. Telling me my internet connection was slow. My internet connection was perfectly fine, the game I played was Jingle Bells, was having fun then out of no where my the £44 just vanished, like someone manually went in a deleted my balance. I asked chat many times and told them the situation. They told me to wait one moment, 20 minutes later I'm still waiting... then they have the audacity to cut me off. I go back thinking nothing of it and thought maybe they where having problems.
Then I tried to speak with two other reps and they don't respond, I become baffled, and can't believe what's going on, then I try once more and they turn the chat off for me. I swear this casino is evil and someone on there has it out for me. It was the most aggravating experience I've ever had.
They by no means won't to sort the situation out so they block you from communicating and hope you will no come back. That's the honest truth, I probably will never trust a casino again, they literally pushed me to the side, the first guy I talked to seemed to understand and saw he could see what I won and the wagering requirements what was left which was £16.
Really disappointed with the lack of support this casino offers and will really urge anyone to not expect anything better. Please be careful where and who you chose too trust. Casino needs to realize that this fathing about exhausts people, especially me I feel terrible, like it was part my fault, all I did was play my free spins which was given to me, maybe the issue was I wasn't supposed to win, the gambling commission needs to look into how these casino's treat there customers.
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Wonderful experience with Matchbook Casino, newly registered on matchbook deposited £250 and withdraw £2.5k and received money next day outstanding Fast cash out. Account verification process is mind blowing. Will play on matchbook Casino again and again.