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Page 2 – Player Reviews for Matchbook Casino

Matchbook Casino
Our Rating CasinoRank
4.6/10
CasinoRank
Player Rating 25 reviews
4.9/10
25 reviews
Complaint Response 2 complaints
2 days avg. 2 complaints

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Player Rating
4.9/10 ● 25 reviews

Top Reviews From Our Players

Super Casino, as I am very happy with this company and with the bonus that gets every week. ++++, applauded for you, and how it sometimes happens once in the car once under the car how lucky it is :-). Greetings from Poland

Hi Tasior1523 Thank you for your positive feedback. Always nice to hear we're on the right track with our players ! Best Regards MB Casino Team

user avatar

Played this casino after seeing it on askgamblers. Made four deposit with my card without bonus. When I went to make a withdraw they said I couldnt make a withdraw back on to my card I would have to make another deposit with another card before I could withdraw? I asked if I could make a bank withdraw they said if was over 500 pound and they would charge me 35 pound. What I think if you cant pay the money back on you card. Dont take the deposit. Was very disappointed. Im a member of nearly every casino on here and have never came across this problem.

Hi Rozzpolly I'm sorry to hear of your unfortunate experience on MB casino - The standard industry rule is that your first withdrawal must be made to the same source as the deposit. There are many valid reasons for this rule. I hope you will give us another try in future. Best MB Casino Team

user avatar

I joined here to try our the sports betting and the slots, now as for sports betting I am used to betfair, I did put a few bets but maybe it was just me but I couldn't work out how to do an accumulator, I then had a dabble on the slots which paid quite well and I made a decent profit, easy verification process (drivers licence or password must be emailed over).

Received my withdrawal really fast which is a big plus for me however I did have to wait 48 hours after my first deposit before I could make the withdrawal. Support was also on hand and fast connection to an operator to answer queries.

- Wider selection of slots (generally only NetEnt Slots)
- Some of the bonuses Ii received needed more information (for example I received 25 free spins but it didn't tell me for what slot so I had to contact support), I also received a deposit bonus after declining it and after making my withdrawal so I had to contact support again to make sure if I used this bonus it wouldn't affect my withdrawal that I had made.

- Not able to check only the deposits/withdrawals made from the transaction history.

Because being paid fast without a lot of hassle is important to me and Matchbook did pay really fast I would recommend this casino/sports-betting site and with a little bit of work I think Matchbook has good potential. 7/10 from me.

Hi Nick Thanks for your constructive feedback It is much appreciated Stay tuned for more slots (providers) / clear bonus instructions / and improved transaction history details. All coming later this year. See you at the tables ! Matchbook Casino team

user avatar

I cannot say something bad about this casino, I pretty liked the choice of games, normal, I would say, but they indeed load very slow often that is making impatient and not bringing enjoyment.

Hi Luckydaytoday Thank you for your feedback I'm glad you like some elements of our casino and it's unfortunate you experienced some technical difficulties. We did have some slowness issues with some of the slot games over the weekend but thankfully they have now been resolved Kind Regards MB Casino Team

user avatar
Inactive user badge
3/10

The Casino has a nice interface and a very nice welcome bonus. Took me a while to understand the terms and conditions, but after I spoke to support I worked fine. About the 48 hour wait for the bonus amount was very strange but I'm patient so it worked good for me.

Now what I didn't have patience for was the slow slot spins, I didn't enjoy it all, play the money fast as I could which was impossible just so I could have the account closed since I didn't see the point of having it if I don't enjoy it. To bad, this casino has potential but I do understand if people close the accounts based on this poor gaming experience.

I give it a 3 of 10, since my main gaming is slots and they failed to satisfy it. I hope they can fix this if they want to keep their customers.

Hi Josesl83 Thank you for your feedback Glad you like the bonus - we believe its the best bonus on AG ! Thankfully the slowness issue on some of the games has now been resolved. Kind Regards MB Casino Team

user avatar
Inactive user
1/10

Nothing there to like, very limited games with no fun as you cannot stop the spin midway and all u can do is put it to auto play and watch ur money deplete. Stay away I mean it.

Everything is to dislike here, didn't try sports though, but yeah do deposit and find out that I was right, and come back here and agree to my review.

Hi sanjazzster Thank you for your feedback I'm sorry to hear you had a negative experience playing on MB Casino We are constantly working to make our Casino a more enjoyable experience Just recently we have we launched our Live casino and now have a new ''exclusive '' welcome offer to all Ask Gamblers players offering 200% deposit bonus plus 50 free spins on the award winning slot Spinata Grande - That must be the best offer on AG ? We will certainly take your feedback on board and try to fix the issues you mentioned Best Regards MB Casino Team

user avatar
Inactive user badge
1/10

I played a little while before casino, deposit £ 80, losses.

24/7 online support, I wanted to connect to the live chat announced live chat is not available, I left an email exclude self out of this casino 5 years

A small selection of games.

Hi darkmanroman Unfortunately our Live support is not 24hours It is from 8AM to 3AM GMT Thank you for your feedback MB Casino Team

user avatar
Inactive user
1/10

Nice collection of slots, I like Netent games. Deposit work quickly and money disappears from you account really fast.

Some log in problem all the time. Very slow sometimes. I am sure they have some technical problem. Look more like betting website and not really professional casino service.

Most strange is that bonus rules what you can read other review. Read carefully this casinos explain how is it work... What a stupid ever bonus. Basically mean at you deposit 50€ and put ALL in one first spin to some slot, probably dont win anything. So you play session is over 5 seconds! Then you wait 2 days to get 50€ bonus and start wager your bonus.

Prefer some real casino not this kind of side service amateur casino.

Hi Mira Thank you for your feedback. I'm very sorry you had a bad experience playing on MB Casino. We are currently working on a new ''deposit bonus'' and I will ensure this bonus gets applied to your account once it is made available for use. We have taken the customer feedback on board and have prioritised changing our welcome offer. All players who signed up to the old offer will automatically qualify for the new offer, so anyone who missed out on a deposit bonus as they were confused about our offer will get credited with the bonus very shortly. Best Regards MB Casino Team

user avatar
Inactive user
1/10

Really strange bonus rules. I make almost 10 deposit and ask this 100% welcome bonus but never get it. When I ask about it, support say I don\t get it, my first wager is too low!! What that even mean?

Technically very poor, my account stop working for couple days. After someone fix it, support give me 10€ bonus (lol). Next day I log in and think play it awaa, its not there anymore. Someone take it from me.

Support answer every time after 2 days if you ask something. What a poor place.

Hi jamethai Thank you for your feedback. Our welcome offer at the MB Casino is to match your first bet placed on any casino game 100% up to £200. So if you have up to 200 on your first hand of blackjack, first spin of roulette or first spin on a slot ... we will match that bet win or lose ! We are also currently looking at adding a deposit bonus and hope to activate that very soon. Kind Regards Matchbook Casino Team

user avatar

Good layout. Also a much different bonus offer from most Casinos.

I bet €200 in my first spin. Won€300! and they still credited me with another bonus of €200 the following day - where else would you ever bet 200 on a slot in your first bet... risk free !

I would really like if this Casino had Live dealers.

Really Cool Offer ! Great casino features and also I can bet sports - I like this one !

Hi A.Stoica Thank you for your feedback Kind Regards MB Casino Team

user avatar

Game Design is clear and concise. Good Bonuses and Customer Service. Simple and Easy to use.

Small game offering but they have all the main games I like.

Hi EddieB Thank you for the feedback. In relation to our game offering we will be working on designing and developing new games in the coming months. Feel free to contact our Customer Support team to outline what games/feature you would like added to our Casino and we can review your requirements. I hope you continue to enjoy your MB Casino experience. Kind Regards, Edwina

user avatar

Hi Edwina.
I was surprised for reply to be written immediately.
lock of an account has finished being released and being withdrawn to Neteller.
Thank you.

Hi Nobunaga, I'm happy to hear everything has been rectified. I hope you continue to enjoy the MB Casino experience. Kind Regards, Edwina

user avatar

I played at several casinos, but you locked the first account at this casino. If Neteller is designated by a withdrawal, 2 same accounts as Neteller which did a deposit have been registered. If the person of a checking account who overlapped is eliminated, I receive a mail as an important agreement violation, and you freeze the account, and withdrawal processing can't be done after that. Even if a mail is sent, there are no answers. Why is it withdrawn, processing, such, it can't be understood whether it's the complicated system to tend to make a mistake.

Hi Nobunga, My name is Edwina and I manage the casino product here at MB Casino. I have raised your concerns with our customer service team who have since unsuspended your account and emailed you. The Matchbook compliance and customer service team must ensure that all withdrawals are made to the same account they were deposited from and that account has to be in the users name. Please ensure your withdrawal is being made to the Neteller account you deposited from please. If you have any more concerns feel free to contact Matchbook customer support via the online chat which you can find in your Matchbook account once you have logged in. It is located on the far right of the help and learning section. Kind Regards, Edwina

user avatar

I am a true fan of table games and video poker and I always like to try some interesting software that offers these games. I was going through our forum and checked some software I'm not very familiar with and somehow came to Matchbook casino. They have Proprietary Software, which seemed interesting, and when I read the first sentence about this casino- they do not have video slots at the moment, but wide range of casino games- I knew this is a place I should try.

After the sign up I made a 30€ deposit via my ewallet. Then I started to play Carribean Poker. I really liked how structured everything was, games and bet limit tables. I joined the table with 0.5€ minimum bets and placed 1€ bets, so when I made a call, the bet was already 3€ and I had some luck because in most occasions dealer didn't qualify and I got 4€ wins. I spent about 30 minutes there and then went to blackjack progressive. This time I joined 5€ minimum bet table. I really enjoyed the graphics for these games. Blackjack definitely wasn't wishing me luck, within 10 hands I made, I won only 2 of them, so my balance was running a bit low and I went back to low bet table. I placed 1€ bets and unfortunately I had some unsuccessful hands and soon enough my balance was empty.

I had a descent time at Matchbook casino, because I really liked the graphics for the games and this casino seemed serious because of the design it has. I liked the feeling that I was focusing only on table games because I like them so much. But still I have to admit that this casino is a great fit for Sport bet fans, but for casino games the variety for table games, which are the only casino games they have, was too little- 7 games, which each has 3 tables with different bet limits. And the terms are very hard to understand. Considering all this, I give them 5/10 and I most likely won't be playing there again.

Hi Blondie, I appreciate your feedback. MB Casino is a new product which was launched in June 2014 and therefore we currently only have a select game offering. We have recently released two video poker games and two slots which has expanded our offering greatly. Over the coming months we aim to release more new games while also offering new functionality that will enhance the user experience. We hope to see you back at Matchbook soon so you can enjoy the new games we have to offer. Kind Regards, Edwina

user avatar

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