AskGamblers Quick Overview
Editor’s View
Matchbook Casino has a simple design and uses different colours as you switch between the casino and the live casino lobby. The casino has two reliable licences, and although the number of games is slightly on the lower side, there are plenty to choose from.
The website is easy to navigate and works well. We didn’t have any issues playing different games or moving around the casino.
- UKGC licence
- Mobile-friendly
- Low minimum deposit
- Live chat is open from 09:00 to 02:00 GMT
- Lack of poker
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Matchbook Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Matchbook Casino
Matchbook Casino is an online casino site that features various top-rated software providers. It is owned and operated by Triplebet Limited Casinos and boasts two licences, one from the Alderney Gambling Control Commission and the other from the UK Gambling Commission.
Matchbook is one of the casinos you can play on your smartphone, as its app is available for Android and iPhone. Keep in mind that there is a different app version for the UK and Ireland players.
Before you register, read our detailed casino review as we check out the casino’s payments, customer service and responsible gambling tools available to players.
- E-Wallets 0-72 hours
- Bank Transfers 3-5 days
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Matchbook Casino
The casino offers several payment options, including Visa, Mastercard, ApplePay, GooglePay, Neteller and Skrill. You can use these for deposits and withdrawals.
The minimum amount you must deposit to start playing is €10 or equivalent. It’s essential to use the same payment option for deposits and withdrawals, due to a closed loop policy, which requires funds to be withdrawn to the original source.
When you withdraw money to the bank, the minimum amount is €500, and potential fees will be indicated upon the request. The casino processes bank wire transfers within 24 hours, excluding weekends and public holidays. It usually takes 3-5 days to see the money in your account, provided everything is verified prior to the withdrawal request.
The maximum withdrawal amount isn’t stated. Also, remember that not all payment methods listed may be available to you as they depend on the jurisdiction.
Games at Matchbook Casino
Matchbook Casino offers its members different games. For example, you can find online slots from NetEnt, RedTiger, 1x2 Gaming, Games Global, and other renowned providers. Slots are grouped by provider, theme, and alphabetically, so you won’t have any trouble finding your favourites.
Demo play is unavailable, so you must register before you start playing at Matchbook Casino.
Other than slots, players have a few table games, such as roulette, blackjack, and baccarat. In the live casino lobby, you can find different tables for blackjack, roulette, poker, game shows, and dice games.
The number of live casino games isn’t extraordinary, but there are different game iterations to keep you occupied. The lack of poker games is noticeable.
Matchbook Casino’s Commitment to Responsible Gambling
Аt Matchbook Casino, you can set deposit limits and avoid the risk of spending more money than you plan to. The casino differentiates between gross deposit limits and net deposit limits. Your net deposits are your total deposits minus your monthly withdrawals.
Also, loss limits can be set for a day, a week, or a month and can be amended at any time. With a reality check feature, players can set regular reminders about the time they spend gaming.
You can request a time out for a maximum of six weeks, but if you want a longer break, starting from six months or further, you’ll have to self-exclude from the casino.
Before taking action, we always recommend taking the self-assessment test to show you where you’re at, which is also available at Matchbook Casino.
Customer Support at Matchbook Casino
You can contact customer support at Matchbook Casino in several ways. Sending them an email is an option, but the casino also has a live chat you can use.
Starting the conversation is easy. Click on the live chat icon, enter your name and email address and write your question. We talked to one of the casino’s agents, who was friendly and answered all of our questions.
Keep in mind that the live chat support works from 09:00 to 02:00 GMT. If you open the live chat during non-working hours, you’ll find a notification. It’s possible to contact chat support even if you’re not a member of the casino.
Complaints
Read the complaints other players have left for Matchbook Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Hi Tasior1523 Thank you for your positive feedback. Always nice to hear we're on the right track with our players ! Best Regards MB Casino Team
Played this casino after seeing it on askgamblers. Made four deposit with my card without bonus. When I went to make a withdraw they said I couldnt make a withdraw back on to my card I would have to make another deposit with another card before I could withdraw? I asked if I could make a bank withdraw they said if was over 500 pound and they would charge me 35 pound. What I think if you cant pay the money back on you card. Dont take the deposit. Was very disappointed. Im a member of nearly every casino on here and have never came across this problem.
Hi Rozzpolly I'm sorry to hear of your unfortunate experience on MB casino - The standard industry rule is that your first withdrawal must be made to the same source as the deposit. There are many valid reasons for this rule. I hope you will give us another try in future. Best MB Casino Team
I joined here to try our the sports betting and the slots, now as for sports betting I am used to betfair, I did put a few bets but maybe it was just me but I couldn't work out how to do an accumulator, I then had a dabble on the slots which paid quite well and I made a decent profit, easy verification process (drivers licence or password must be emailed over).
Received my withdrawal really fast which is a big plus for me however I did have to wait 48 hours after my first deposit before I could make the withdrawal. Support was also on hand and fast connection to an operator to answer queries.
- Wider selection of slots (generally only NetEnt Slots)
- Some of the bonuses Ii received needed more information (for example I received 25 free spins but it didn't tell me for what slot so I had to contact support), I also received a deposit bonus after declining it and after making my withdrawal so I had to contact support again to make sure if I used this bonus it wouldn't affect my withdrawal that I had made.
- Not able to check only the deposits/withdrawals made from the transaction history.
Because being paid fast without a lot of hassle is important to me and Matchbook did pay really fast I would recommend this casino/sports-betting site and with a little bit of work I think Matchbook has good potential. 7/10 from me.
Hi Nick Thanks for your constructive feedback It is much appreciated Stay tuned for more slots (providers) / clear bonus instructions / and improved transaction history details. All coming later this year. See you at the tables ! Matchbook Casino team
I cannot say something bad about this casino, I pretty liked the choice of games, normal, I would say, but they indeed load very slow often that is making impatient and not bringing enjoyment.
Hi Luckydaytoday Thank you for your feedback I'm glad you like some elements of our casino and it's unfortunate you experienced some technical difficulties. We did have some slowness issues with some of the slot games over the weekend but thankfully they have now been resolved Kind Regards MB Casino Team
The Casino has a nice interface and a very nice welcome bonus. Took me a while to understand the terms and conditions, but after I spoke to support I worked fine. About the 48 hour wait for the bonus amount was very strange but I'm patient so it worked good for me.
Now what I didn't have patience for was the slow slot spins, I didn't enjoy it all, play the money fast as I could which was impossible just so I could have the account closed since I didn't see the point of having it if I don't enjoy it. To bad, this casino has potential but I do understand if people close the accounts based on this poor gaming experience.
I give it a 3 of 10, since my main gaming is slots and they failed to satisfy it. I hope they can fix this if they want to keep their customers.
Hi Josesl83 Thank you for your feedback Glad you like the bonus - we believe its the best bonus on AG ! Thankfully the slowness issue on some of the games has now been resolved. Kind Regards MB Casino Team
Nothing there to like, very limited games with no fun as you cannot stop the spin midway and all u can do is put it to auto play and watch ur money deplete. Stay away I mean it.
Everything is to dislike here, didn't try sports though, but yeah do deposit and find out that I was right, and come back here and agree to my review.
Hi sanjazzster Thank you for your feedback I'm sorry to hear you had a negative experience playing on MB Casino We are constantly working to make our Casino a more enjoyable experience Just recently we have we launched our Live casino and now have a new ''exclusive '' welcome offer to all Ask Gamblers players offering 200% deposit bonus plus 50 free spins on the award winning slot Spinata Grande - That must be the best offer on AG ? We will certainly take your feedback on board and try to fix the issues you mentioned Best Regards MB Casino Team
I played a little while before casino, deposit £ 80, losses.
24/7 online support, I wanted to connect to the live chat announced live chat is not available, I left an email exclude self out of this casino 5 years
A small selection of games.
Hi darkmanroman Unfortunately our Live support is not 24hours It is from 8AM to 3AM GMT Thank you for your feedback MB Casino Team
Nice collection of slots, I like Netent games. Deposit work quickly and money disappears from you account really fast.
Some log in problem all the time. Very slow sometimes. I am sure they have some technical problem. Look more like betting website and not really professional casino service.
Most strange is that bonus rules what you can read other review. Read carefully this casinos explain how is it work... What a stupid ever bonus. Basically mean at you deposit 50€ and put ALL in one first spin to some slot, probably dont win anything. So you play session is over 5 seconds! Then you wait 2 days to get 50€ bonus and start wager your bonus.
Prefer some real casino not this kind of side service amateur casino.
Hi Mira Thank you for your feedback. I'm very sorry you had a bad experience playing on MB Casino. We are currently working on a new ''deposit bonus'' and I will ensure this bonus gets applied to your account once it is made available for use. We have taken the customer feedback on board and have prioritised changing our welcome offer. All players who signed up to the old offer will automatically qualify for the new offer, so anyone who missed out on a deposit bonus as they were confused about our offer will get credited with the bonus very shortly. Best Regards MB Casino Team
Really strange bonus rules. I make almost 10 deposit and ask this 100% welcome bonus but never get it. When I ask about it, support say I don\t get it, my first wager is too low!! What that even mean?
Technically very poor, my account stop working for couple days. After someone fix it, support give me 10€ bonus (lol). Next day I log in and think play it awaa, its not there anymore. Someone take it from me.
Support answer every time after 2 days if you ask something. What a poor place.
Hi jamethai Thank you for your feedback. Our welcome offer at the MB Casino is to match your first bet placed on any casino game 100% up to £200. So if you have up to 200 on your first hand of blackjack, first spin of roulette or first spin on a slot ... we will match that bet win or lose ! We are also currently looking at adding a deposit bonus and hope to activate that very soon. Kind Regards Matchbook Casino Team
Good layout. Also a much different bonus offer from most Casinos.
I bet €200 in my first spin. Won€300! and they still credited me with another bonus of €200 the following day - where else would you ever bet 200 on a slot in your first bet... risk free !
I would really like if this Casino had Live dealers.
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Super Casino, as I am very happy with this company and with the bonus that gets every week. ++++, applauded for you, and how it sometimes happens once in the car once under the car how lucky it is :-). Greetings from Poland