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Matchbook Casino

Our Rating CasinoRank
4.6/10
CasinoRank
Player Rating 25 Reviews
4.9/10
25 Reviews
Complaint Response 2 Complaints
2 days avg. 2 Complaints

AskGamblers Quick Overview

Editor’s View

Matchbook Casino has a simple design and uses different colours as you switch between the casino and the live casino lobby. The casino has two reliable licences, and although the number of games is slightly on the lower side, there are plenty to choose from. 

The website is easy to navigate and works well. We didn’t have any issues playing different games or moving around the casino.

What we like
  • UKGC licence
  • Mobile-friendly
  • Low minimum deposit
What we don’t like
  • Live chat is open from 09:00 to 02:00 GMT
  • Lack of poker
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Matchbook Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.matchbook.com
Established
2004
Licences
Alderney Gambling Control Commission, UK Gambling Commission, SIGAP - Betting Management System (Brazil)
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Sports, Live Casino

General Information About Matchbook Casino

Matchbook Casino is an online casino site that features various top-rated software providers. It is owned and operated by Triplebet Limited Casinos and boasts two licences, one from the Alderney Gambling Control Commission and the other from the UK Gambling Commission.

Matchbook is one of the casinos you can play on your smartphone, as its app is available for Android and iPhone. Keep in mind that there is a different app version for the UK and Ireland players.

Before you register, read our detailed casino review as we check out the casino’s payments, customer service and responsible gambling tools available to players.

StallCation

Complaints

Read the complaints other players have left for Matchbook Casino. Learn more about complaints.

Show all complaints
Matchbook Casino - Withdrawal not paid for over 5 weeks
On the 12th August I deposited to my Matchbook account after hearing of there reopening and had a total win of £8664 which I withdrew.

On the 13th August Matchbook emailed me that my withdrawal was declined because I needed to verify my account. I was asked to send my ID and Proof of address to them.

I had moved house in June when Matchbook was still closed and hadn't changed my address with them before they asked for my documents. I explained this in my email to them so I sent them photo's of my passport, a bank statement with my old address on and a bank statement with my new address on to confirm the change. This was sent on the 14th August.

I tried to login to my account on the 19th August but couldn't so I emailed them again asking for any update on their verification process. I heard nothing back so I used the live chat to see what was happening and gave the agent my new address details and he accepted them so they must of changed them.

I sent them another email on the 24th August asking for any update. No response. By this time I was concerned that I hadn't heard anything from them. So on the 31st August I submitted a complaint to them detailing the timeline of this ordeal and explained how their email said that the verification process should take up to 72 hours and it had been much longer. I got an automated response saying they should reply within 2-5 days. When this time passed I spoke to another agent who told me things were being dealt with and I should hear from them soon.

I haven't heard anything from them since. I am so frustrated with how I am being treated where I get no information or even an email from them to explain why this is taking so long. I really need some help or advice on how to deal with this. I have taken screenshots of all the emails from me and Matchbook and have attached them as I was advised by one of your support staff. I really hope you can help.
staus Unresolved
£8664
Matchbook Casino - Stalling and not giving my bonus
via your site i found an bonus at matchbook casino: 200 % and 50 free spins on spinata grande. i deposit 10 euro's and expected to get the bonus instant. that was not the way it worked at this casino. because i had to sent documents required for getting this bonus. i thought no problem thats normal and i received an email from matchbook casino saying the bonus would be credited within 48 hours. that was also not a problem because if thats in the t&c than thats the way it's gonna be no problem. but now i chatted with support afterwords and i get 3 different stories in a couple of days. the first was i will get the bonus saturdaymorning and they will be there at the same time. when i asked chat support this morning they didn't know nothing and the departement that goes upon this had to validate more things. (you can find this all in the attachements that ill sent you with this mail). but the day before the first guy nick that he had escalate this to the departement and the bonus would be in my account the next day in the morning and they would be there at the same time 200 % plus 50 free spins. first of all i had to chat again with support in order to get my 200 % and the 50 free spins they would notify me via mail. but still nothing happened. My problem is and you'll see this in the chattranscripts i sent you with this email is that i'm being lied to and than i get angry... just tell the truth and they are stalling everything delaying everything till the moment the videoslot when i can play gives nothing... (notice this is my feeling) why do i say this because someone of support told me via another way, but i don't give names about that. the point is now we're over the 48 hours and still no 50 free spins and also the 200 % bonus i had run after like dog and they keep letting me wait... i don't like that. keep your part of the deal and you own t&c. but i will sent you all the evidence than you can see for yourself how they lie i tried to stay cool but if you replie a notice what is written in the t&c of the casino and than you hear via support but thats not the way it works.... than i'm really mad because than you've lied to me from the beginning. it's like support via chat is there for me to give me bonus only when they favour... it all doesn't add up what is yours is yours and what is mine is mine and do not irritate me by stalling and lying to me. i hope to solve this in a descent way but how can i be descent if they're treating me like an person who's nothing worth and i mean like with the thoughts "let him wait" no not with me. I thank you. anieldath < name removed> notice: you may say my name and username because if this doesn't help i will publish everything. this happenend to me on two many times
staus Resolved
€20

Complaint Statistics

Resolved 1
Avg. Amount $ 5,607
Avg. Complaint Duration 4 days
Avg. Response Time 2 days

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Player rating
4.9/10 25 reviews

Top reviews from our players

Super Casino, as I am very happy with this company and with the bonus that gets every week. ++++, applauded for you, and how it sometimes happens once in the car once under the car how lucky it is :-). Greetings from Poland

Hi Tasior1523 Thank you for your positive feedback. Always nice to hear we're on the right track with our players ! Best Regards MB Casino Team

user avatar

Played this casino after seeing it on askgamblers. Made four deposit with my card without bonus. When I went to make a withdraw they said I couldnt make a withdraw back on to my card I would have to make another deposit with another card before I could withdraw? I asked if I could make a bank withdraw they said if was over 500 pound and they would charge me 35 pound. What I think if you cant pay the money back on you card. Dont take the deposit. Was very disappointed. Im a member of nearly every casino on here and have never came across this problem.

Hi Rozzpolly I'm sorry to hear of your unfortunate experience on MB casino - The standard industry rule is that your first withdrawal must be made to the same source as the deposit. There are many valid reasons for this rule. I hope you will give us another try in future. Best MB Casino Team

user avatar

I joined here to try our the sports betting and the slots, now as for sports betting I am used to betfair, I did put a few bets but maybe it was just me but I couldn't work out how to do an accumulator, I then had a dabble on the slots which paid quite well and I made a decent profit, easy verification process (drivers licence or password must be emailed over).

Received my withdrawal really fast which is a big plus for me however I did have to wait 48 hours after my first deposit before I could make the withdrawal. Support was also on hand and fast connection to an operator to answer queries.

- Wider selection of slots (generally only NetEnt Slots)
- Some of the bonuses Ii received needed more information (for example I received 25 free spins but it didn't tell me for what slot so I had to contact support), I also received a deposit bonus after declining it and after making my withdrawal so I had to contact support again to make sure if I used this bonus it wouldn't affect my withdrawal that I had made.

- Not able to check only the deposits/withdrawals made from the transaction history.

Because being paid fast without a lot of hassle is important to me and Matchbook did pay really fast I would recommend this casino/sports-betting site and with a little bit of work I think Matchbook has good potential. 7/10 from me.

Hi Nick Thanks for your constructive feedback It is much appreciated Stay tuned for more slots (providers) / clear bonus instructions / and improved transaction history details. All coming later this year. See you at the tables ! Matchbook Casino team

user avatar

I cannot say something bad about this casino, I pretty liked the choice of games, normal, I would say, but they indeed load very slow often that is making impatient and not bringing enjoyment.

Hi Luckydaytoday Thank you for your feedback I'm glad you like some elements of our casino and it's unfortunate you experienced some technical difficulties. We did have some slowness issues with some of the slot games over the weekend but thankfully they have now been resolved Kind Regards MB Casino Team

user avatar
Inactive user
3/10

The Casino has a nice interface and a very nice welcome bonus. Took me a while to understand the terms and conditions, but after I spoke to support I worked fine. About the 48 hour wait for the bonus amount was very strange but I'm patient so it worked good for me.

Now what I didn't have patience for was the slow slot spins, I didn't enjoy it all, play the money fast as I could which was impossible just so I could have the account closed since I didn't see the point of having it if I don't enjoy it. To bad, this casino has potential but I do understand if people close the accounts based on this poor gaming experience.

I give it a 3 of 10, since my main gaming is slots and they failed to satisfy it. I hope they can fix this if they want to keep their customers.

Hi Josesl83 Thank you for your feedback Glad you like the bonus - we believe its the best bonus on AG ! Thankfully the slowness issue on some of the games has now been resolved. Kind Regards MB Casino Team

user avatar
Inactive user
1/10

Nothing there to like, very limited games with no fun as you cannot stop the spin midway and all u can do is put it to auto play and watch ur money deplete. Stay away I mean it.

Everything is to dislike here, didn't try sports though, but yeah do deposit and find out that I was right, and come back here and agree to my review.

Hi sanjazzster Thank you for your feedback I'm sorry to hear you had a negative experience playing on MB Casino We are constantly working to make our Casino a more enjoyable experience Just recently we have we launched our Live casino and now have a new ''exclusive '' welcome offer to all Ask Gamblers players offering 200% deposit bonus plus 50 free spins on the award winning slot Spinata Grande - That must be the best offer on AG ? We will certainly take your feedback on board and try to fix the issues you mentioned Best Regards MB Casino Team

user avatar
Inactive user
1/10

I played a little while before casino, deposit £ 80, losses.

24/7 online support, I wanted to connect to the live chat announced live chat is not available, I left an email exclude self out of this casino 5 years

A small selection of games.

Hi darkmanroman Unfortunately our Live support is not 24hours It is from 8AM to 3AM GMT Thank you for your feedback MB Casino Team

user avatar
Inactive user
1/10

Nice collection of slots, I like Netent games. Deposit work quickly and money disappears from you account really fast.

Some log in problem all the time. Very slow sometimes. I am sure they have some technical problem. Look more like betting website and not really professional casino service.

Most strange is that bonus rules what you can read other review. Read carefully this casinos explain how is it work... What a stupid ever bonus. Basically mean at you deposit 50€ and put ALL in one first spin to some slot, probably dont win anything. So you play session is over 5 seconds! Then you wait 2 days to get 50€ bonus and start wager your bonus.

Prefer some real casino not this kind of side service amateur casino.

Hi Mira Thank you for your feedback. I'm very sorry you had a bad experience playing on MB Casino. We are currently working on a new ''deposit bonus'' and I will ensure this bonus gets applied to your account once it is made available for use. We have taken the customer feedback on board and have prioritised changing our welcome offer. All players who signed up to the old offer will automatically qualify for the new offer, so anyone who missed out on a deposit bonus as they were confused about our offer will get credited with the bonus very shortly. Best Regards MB Casino Team

user avatar
Inactive user
1/10

Really strange bonus rules. I make almost 10 deposit and ask this 100% welcome bonus but never get it. When I ask about it, support say I don\t get it, my first wager is too low!! What that even mean?

Technically very poor, my account stop working for couple days. After someone fix it, support give me 10€ bonus (lol). Next day I log in and think play it awaa, its not there anymore. Someone take it from me.

Support answer every time after 2 days if you ask something. What a poor place.

Hi jamethai Thank you for your feedback. Our welcome offer at the MB Casino is to match your first bet placed on any casino game 100% up to £200. So if you have up to 200 on your first hand of blackjack, first spin of roulette or first spin on a slot ... we will match that bet win or lose ! We are also currently looking at adding a deposit bonus and hope to activate that very soon. Kind Regards Matchbook Casino Team

user avatar

Good layout. Also a much different bonus offer from most Casinos.

I bet €200 in my first spin. Won€300! and they still credited me with another bonus of €200 the following day - where else would you ever bet 200 on a slot in your first bet... risk free !

I would really like if this Casino had Live dealers.

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