Page 2 – Player Reviews for MaChance Casino

Deposited 100 won 2000 through book of dead and live casino. The website is great, support on live chat is so rude I cant comment. I have screenshots if you want me to provide I was really confused. And the verification part is a bit confusing, as Ive received email saying Im fully verified. Just wanted to be sure to contact the live chat they was out of order... Overall Im happy withdrawal pending .. we shall see

Support needs a little more respect towards customers !:)

Not so many casinos target the french or belgian market so this is the main reason I decided to give a try to Machance casino. Honestly you won't find there anything you haven't seen before but they have a nice selection of slots. I played there for 3 weeks, doubled my 500 euros and got out before I could lose it. I didn't have any issues with withdrawals though I did leave some money in the account for the future.

Lots of game providers at Machance. Although I usually only play microgaming and don't care about the rest. I like their bonus options. As a french user I think this is one of the better options available for us from what I've tried.

The looks of the site could really be improved although once you play it's not really a concern

The casino looks like a fake casino or the customer support are scammers, I had a bad experience there, I won and never received the win, I have submitted a complaint here I thought it may help but nothing,(If the support ask from you pictures for credit cards with CVV. and when you didn't use this method of deposit, Don't send anything, it had happened to me, I made a deposit with skill, I have verified the account but they ask for my credit cards and E-Wallet passwords. ect..

bonuswheel (daily offer), quick chat, decent layout

Quite a few gameproviders, but i only personally only like Microgaming and Pragmatic, so not that much choice for me. the worst thing about this casino for me was the endless wait for a simple withdrawal. i was very quick with uploading my documents, but even after verficiation, it took around 5 businessdays (8 in total) for a 100bucks withdrawal.

The next withdrawal had the same problem, pending for days, then finally they asked for additional docs. Mind you, I am all for KYC. but i had uploaded a total of 6!! documents, and now iIhad to upload 2 more (selfie with cc/selfie with ID). So 8 docs in total.
Even though my docs are approved for a couple of days now, my 2nd withdrawal is still pending, to me, this is not acceptable.

Conclusion, the wagering is crazy (x90), it takes forever to withdrawal and the KYC procedure is terrible. All in all not a great casino, especially compared to other new casinos thats are doing an amazing job.