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Lucky Whale Casino

Our Rating CasinoRank
6.3/10
CasinoRank
Player Rating 7 reviews
7.3/10
7 reviews
Complaint Response 8 complaints
2 days avg. 8 complaints

AskGamblers Quick Overview

Editors View 

You’ll find more than 3,000 casino games, including the latest slots, tables and live games. You can switch seamlessly between casino or sports and you’ll find a mixture of bonuses to match each type. Become a loyal member here to gain access to VIP bonuses and more. 

What we like
  • Low deposit limits
  • Live chat is available
  • Home to well-known providers
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Lucky Whale Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.luckywhalecasino.com/
Established
2024
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, Hindi, Japanese, Turkish, Portuguese
Casino Type
Sports, Mobile, Live Casino, Instant Play, Crypto Casino

General Information about Lucky Whale Casino

Lucky Whale Casino is a cryptocurrency casino and sportsbook. Our casino reviews will talk you through payments, support, games, and responsible gambling, or you can check our sports betting section.

You can create an account using AskGamblers and you can try their mobile casino site from the latest smartphones and tablets. The registration process is simple, allowing you to access casino games within minutes.

StallCation

Complaints

Read the complaints other players have left for Lucky Whale Casino. Learn more about complaints.

Show all complaints
Lucky Whale Casino - Blocked withdrawals and lack of updates on investigation
Context: I am experiencing an issue with withdrawing funds from LuckyWhale casino. Previously, I successfully processed several withdrawals, but complications began at the end of December. I play fairly, have not used any bonuses, and have been playing the same games that didn’t cause issues with withdrawals before.

Timeline of Events:

December 28, 2024: The first withdrawal was processed successfully.
December 29, 2024: The second withdrawal was also processed successfully.
December 30, 2024: The third withdrawal was requested but was not processed.
December 31, 2024:
The fourth withdrawal was successfully processed.
The fifth withdrawal, made on the same day, was not processed.
January 2, 2025: I contacted the casino’s support team and was informed that the time frame for the third and fifth withdrawals had expired because the operator had not processed them on time. I requested to cancel these withdrawals and resubmitted new ones.
Current Issue:

January 3, 2025: The day after submitting the new withdrawals, I was informed that my funds were blocked and my account was under investigation.
At the moment, all my withdrawals (a total of $2500) are frozen.
The casino has not provided any details as to why my funds were blocked or why the investigation was initiated.
The support team only states that the investigation is ongoing but does not provide any estimated timeline for resolution.
Why I Believe the Situation Is Unfair:

My previous withdrawals were processed without issues for the same games I am currently playing.
I have not used any bonuses or promotions that could be the source of the problem.
I have received no clear explanation for why my funds have been blocked, and there is no information regarding the nature of the investigation.
Request: I kindly ask for assistance in resolving this issue and recovering my funds. Additionally, I would like a clear explanation as to why the investigation was initiated and why the casino is not providing any timeline for its resolution.
staus Unresolved
$2500
Lucky Whale Casino - Payment declined of 609 usdt
Hello, on lucky Whale casino I made 3 deposits, the first deposit 184 usdt where a bonus was activated. At the end of these (lost) funds the bonus was canceled and I decided to deposit again (second deposit 45 usdt) and to play for real money without activated bonuses because wagering is practically impossible to complete. Personal choice. The second deposit resulted in a win through a jackpot of around $1200 of which I decided to withdraw half of the 620 USDT (correctly approved) and received and to play the remainder. Then I decided to also withdraw the second part of my 609 USDT balance (DECLINED PAYMENT)
The withdrawal didn't arrive for days and I decided to make a small deposit of 10 usdt in the meantime... after which, realizing that the withdrawal still hadn't arrived, I contacted the live chat, where it was confirmed that the withdrawal had been approved but that it wasn't coming. processed due to the "countless withdrawal requests" and that I would receive the funds in a very short time.
But the withdrawal didn't arrive and I decided to write an email to technical support. The following day I received the reply from "Assigned agent: Juliana" that the proceeds were derived from an uncompleted bonus which was "objectively impossible" from the moment in which the first deposit bonus was expired and concluded, and from the moment in which the winnings were derived only and exclusively from a second deposit in real money.You can find each test attached with the screenshots I provide you. Deposit ID: (9dd0c202-02f8-4c3e-9b3e-5766be693a71) (9dcf7d8a-a33f-4910-af48-5a08c621e35e) (9dcf6a8a-d4f1-4c41-8f88-afbcd9f559dd) WITHDRAWAL ID: (9dcf914d-4269-42ce-bcc1-2f11f84df5f0 - 9dcf9367-07b8-48d5-95d5-b76cefdd801d) Now in light of these facts I ask you to help me recover my winnings because I'm desperate and I don't know what to do.
Kind regards Esmeralda.
staus Resolved
$609

Complaint Statistics

Resolved 4
Avg. Amount $ 2,187
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
7.3/10 7 reviews

Top reviews from our players

I like Lucky Whale Casino because they offer a huge variety of games, making it an exciting place to play and explore new gaming experiences every time.

On January 3rd, the casino confiscated my funds, and despite multiple attempts to contact them, I haven't received any information for almost 40 days. I filed a complaint, but the casino has never responded, even after the complaint was reopened several times. This looks like a massive scam.

Lucky Whale Casino has been fantastic! The game selection is great, and the platform is super easy to navigate. Fast crypto withdrawals and responsive customer support make it even better. Highly recommend for a fun and secure gaming experience!

I like Lucky Whale Casino because it offers a fantastic selection of games that cater to all types of players. Whether you're into slots, table games like blackjack and roulette, or you prefer the thrill of live casino options, there's always something exciting to try. The variety keeps the experience fresh and engaging, and the platform is user-friendly, making navigation easy and enjoyable. Plus, the casino provides a secure environment for players, which makes it even more appealing. Overall, Lucky Whale Casino is a great choice for anyone looking for a fun and diverse gaming experience.

I’ve had a very disappointing experience with Lucky Whale Casino. After making multiple deposits , I decided to play without bonuses due to the unrealistic wagering requirements. I won a significant amount, but when I tried to withdraw my funds, the first part of the withdrawal was approved and processed, while the second part was unexpectedly declined without any clear explanation.

Despite contacting customer support multiple times, I was given vague responses about delays and “countless withdrawal requests,” but my funds never arrived. When I escalated the issue, I received an unsatisfactory explanation regarding an incomplete bonus that didn’t apply to my situation.

Overall, Lucky Whale Casino’s poor handling of withdrawals and lack of effective customer support has left me frustrated and disappointed. I can’t recommend this casino to others based on my experience.

I stumbled upon Lucky Whale Casino and it’s been a pleasant surprise. The selection of games is solid, with a nice mix of slots and live games. I also love how easy it is to navigate. I’ve had no issues with payments, and the support team is always quick to respond. If you're into something fresh and different, give it a shot!

I’ve been playing at Lucky Whale Casino for a bit, and it’s been a great experience. The game selection is massive, with tons of slots and live games. Withdrawals are smooth, and customer support is fast when you need help. It’s easy to use, and I’ve enjoyed the bonuses they offer. Definitely a solid choice if you’re into crypto casinos!

I like the fact is completely anonymous and has fast almost instant withdrawals with crypto which is convenient. Looking forward to play more with this casino.

Not much, perhaps design could be bit better more attractive banners, also maybe they should add more languages, in my case if they add Finnish language would be much better.

Cool crypto casino, Really like their variety of games, specially that have Crash Games which I love, I was able to withdraw instantly with crypto, it was not a huge amount but seems pretty safe.

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