Lucky Whale Casino

Lucky Whale Casino - Website unavailable and no replies to emails

$4310

Hello,
I would like to file a complaint against LuckyWhale casino. I would like to withdraw my whole balance of the account, which is 926 USD at the moment. The reason for the withdrawal is simple - their website is down at the moment, so I can't play there anymore, but they don't reply to any of my emails back.

For more context:
Last 2 weeks, their website had some issues - it was on and off multiple times, sports betting wasn't available, while casino was working fine etc. When I asked the live chat support about the situation, they claimed the website is supposed to be ready within 24 hours multiple times, as you can see in attachments, but then it wasn't.

Now the whole website is down for good: "Our site is temporarily unavailable. We are undergoing license renewal. Lucky Whale Casino is looking forward to welcoming you back soon. For withdrawal requests, please contact [email protected]".

As you can see in the attachments, I sent them 2 emails in the past few days, both with no reply back. Based on messages on other forums and comments on their social media posts, more people experience the same situation with no hearing back from their support email.

Thanks in advance.

Lucky Whale Casino- Looked like a Software glitch but now seems like an unjustified account block

$926

I played last friday, hit on a few big wins in bonuses and managed to complete my bonus wager. I kept playing for a while, suddenly the game reloaded and displayed a “A System Error has occurred", message. Refreshed, same message. Tried again later from a different device and browser, no luck.

I reported it with chat support, no solution. Asked me to try using a VPN. I tried multiple countries as they suggested and the same result, can’t play any games from any provider. I tried to check if the sportsbooks worked and it didn’t load and displayed the message: "The player has been blocked wager". It seems like they have blocked my account for no reason or explanation. Chat support claimed that there was no blockage to my account and kept telling me they had scaled the case up and I should wait for an email response.

I decided to withdraw my money because of course I can’t use it, withdrawal has been pending all week. I am afraid that whatever was done to my account is preventing me from withdrawing my earnings.

I am not happy at the moment with the treatment and the problem solving provided by their customer support.

Lucky Whale Casino - Blocked withdrawals and two month investigation

$6000

I played at this casino, and there were even successful withdrawals. But on or about January 18, I bet $1,500 on withdrawal, and 2 days later I received a refusal to pay and the funds were confiscated. The support service said that the casino is investigating my account. There is still no news on March 13. There are no records left in the deposit/withdrawal history, as the last available records are from February.
They said that I had violated the rules, but they did not explain which ones and did not provide evidence.

Lucky Whale Casino - Output delay and verification

$1500

For more than a month this casino does not pay me my usdt. In the beginning everything went well, they correctly withdrew, but after making one more withdrawal they zeroed my balance and do not pay out, referring to the check, this check lasts for more than a month. Terms from their side and any information is not available.

Lucky Whale Casino - Pending withdrawal ETH

I made in total 4 deposits the 24th and 25th of January, in total around 1.000 USD. I then tried to withdraw around 1.650 USD as I won on my deposits.

I did not use any bonus code.

My first attempt to withdraw was declined without any information. I then tried again and waited for over 2 days. I was in contact with customer service and they told me first that the maximum time was 24 hours to process the withdrawals. Now they dont tell me anything and tells me to wait. They can not give me an estimate for how long time it will take.

I am really afraid that this casino is a big scam. Hopefully they can prove me wrong and proceed in sending me my funds, equalling to 0.6 ETH.

Lucky Whale Casino - Blocked withdrawals and lack of updates on investigation

$1650

Context: I am experiencing an issue with withdrawing funds from LuckyWhale casino. Previously, I successfully processed several withdrawals, but complications began at the end of December. I play fairly, have not used any bonuses, and have been playing the same games that didn’t cause issues with withdrawals before.

Timeline of Events:

December 28, 2024: The first withdrawal was processed successfully.
December 29, 2024: The second withdrawal was also processed successfully.
December 30, 2024: The third withdrawal was requested but was not processed.
December 31, 2024:
The fourth withdrawal was successfully processed.
The fifth withdrawal, made on the same day, was not processed.
January 2, 2025: I contacted the casino’s support team and was informed that the time frame for the third and fifth withdrawals had expired because the operator had not processed them on time. I requested to cancel these withdrawals and resubmitted new ones.
Current Issue:

January 3, 2025: The day after submitting the new withdrawals, I was informed that my funds were blocked and my account was under investigation.
At the moment, all my withdrawals (a total of $2500) are frozen.
The casino has not provided any details as to why my funds were blocked or why the investigation was initiated.
The support team only states that the investigation is ongoing but does not provide any estimated timeline for resolution.
Why I Believe the Situation Is Unfair:

My previous withdrawals were processed without issues for the same games I am currently playing.
I have not used any bonuses or promotions that could be the source of the problem.
I have received no clear explanation for why my funds have been blocked, and there is no information regarding the nature of the investigation.
Request: I kindly ask for assistance in resolving this issue and recovering my funds. Additionally, I would like a clear explanation as to why the investigation was initiated and why the casino is not providing any timeline for its resolution.

Lucky Whale Casino - Payment declined of 609 usdt

$2500

Hello, on lucky Whale casino I made 3 deposits, the first deposit 184 usdt where a bonus was activated. At the end of these (lost) funds the bonus was canceled and I decided to deposit again (second deposit 45 usdt) and to play for real money without activated bonuses because wagering is practically impossible to complete. Personal choice. The second deposit resulted in a win through a jackpot of around $1200 of which I decided to withdraw half of the 620 USDT (correctly approved) and received and to play the remainder. Then I decided to also withdraw the second part of my 609 USDT balance (DECLINED PAYMENT)
The withdrawal didn't arrive for days and I decided to make a small deposit of 10 usdt in the meantime... after which, realizing that the withdrawal still hadn't arrived, I contacted the live chat, where it was confirmed that the withdrawal had been approved but that it wasn't coming. processed due to the "countless withdrawal requests" and that I would receive the funds in a very short time.
But the withdrawal didn't arrive and I decided to write an email to technical support. The following day I received the reply from "Assigned agent: Juliana" that the proceeds were derived from an uncompleted bonus which was "objectively impossible" from the moment in which the first deposit bonus was expired and concluded, and from the moment in which the winnings were derived only and exclusively from a second deposit in real money.You can find each test attached with the screenshots I provide you. Deposit ID: (9dd0c202-02f8-4c3e-9b3e-5766be693a71) (9dcf7d8a-a33f-4910-af48-5a08c621e35e) (9dcf6a8a-d4f1-4c41-8f88-afbcd9f559dd) WITHDRAWAL ID: (9dcf914d-4269-42ce-bcc1-2f11f84df5f0 - 9dcf9367-07b8-48d5-95d5-b76cefdd801d) Now in light of these facts I ask you to help me recover my winnings because I'm desperate and I don't know what to do.
Kind regards Esmeralda.

$609

Complaint Statistics

Resolved 4

Avg. Amount $ 2,187

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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Top reviews from our players

merlinxx5

11 months ago

1/10

I like Lucky Whale Casino because they offer a huge variety of games, making it an exciting place to play and explore new gaming experiences every time.

On January 3rd, the casino confiscated my funds, and despite multiple attempts to contact them, I haven't received any information for almost 40 days. I filed a complaint, but the casino has never responded, even after the complaint was reopened several times. This looks like a massive scam.

Ash990

10/10

Lucky Whale Casino has been fantastic! The game selection is great, and the platform is super easy to navigate. Fast crypto withdrawals and responsive customer support make it even better. Highly recommend for a fun and secure gaming experience!

esmeraldafarles

1/10

I like Lucky Whale Casino because it offers a fantastic selection of games that cater to all types of players. Whether you're into slots, table games like blackjack and roulette, or you prefer the thrill of live casino options, there's always something exciting to try. The variety keeps the experience fresh and engaging, and the platform is user-friendly, making navigation easy and enjoyable. Plus, the casino provides a secure environment for players, which makes it even more appealing. Overall, Lucky Whale Casino is a great choice for anyone looking for a fun and diverse gaming experience.

I’ve had a very disappointing experience with Lucky Whale Casino. After making multiple deposits , I decided to play without bonuses due to the unrealistic wagering requirements. I won a significant amount, but when I tried to withdraw my funds, the first part of the withdrawal was approved and processed, while the second part was unexpectedly declined without any clear explanation.

Despite contacting customer support multiple times, I was given vague responses about delays and “countless withdrawal requests,” but my funds never arrived. When I escalated the issue, I received an unsatisfactory explanation regarding an incomplete bonus that didn’t apply to my situation.

Overall, Lucky Whale Casino’s poor handling of withdrawals and lack of effective customer support has left me frustrated and disappointed. I can’t recommend this casino to others based on my experience.

jaden7829

10/10

I stumbled upon Lucky Whale Casino and it’s been a pleasant surprise. The selection of games is solid, with a nice mix of slots and live games. I also love how easy it is to navigate. I’ve had no issues with payments, and the support team is always quick to respond. If you're into something fresh and different, give it a shot!

KeylproG

10/10

I’ve been playing at Lucky Whale Casino for a bit, and it’s been a great experience. The game selection is massive, with tons of slots and live games. Withdrawals are smooth, and customer support is fast when you need help. It’s easy to use, and I’ve enjoyed the bonuses they offer. Definitely a solid choice if you’re into crypto casinos!

addictedtocrypto

10/10

I like the fact is completely anonymous and has fast almost instant withdrawals with crypto which is convenient. Looking forward to play more with this casino.

Not much, perhaps design could be bit better more attractive banners, also maybe they should add more languages, in my case if they add Finnish language would be much better.

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