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Lucky Whale Casino - Pending withdrawal ETH

RESOLVED

Complaint Info

Disputed casino

Lucky Whale Casino

Amount

$ 1650

1 month ago

I made in total 4 deposits the 24th and 25th of January, in total around 1.000 USD. I then tried to withdraw around 1.650 USD as I won on my deposits.

I did not use any bonus code.

My first attempt to withdraw was declined without any information. I then tried again and waited for over 2 days. I was in contact with customer service and they told me first that the maximum time was 24 hours to process the withdrawals. Now they dont tell me anything and tells me to wait. They can not give me an estimate for how long time it will take.

I am really afraid that this casino is a big scam. Hopefully they can prove me wrong and proceed in sending me my funds, equalling to 0.6 ETH.

AskGamblers
1 month ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.