Lucky Whale Casino - Payment declined of 609 usdt

Dear Lucky Whale Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello everyone,

We can confirm for now that the user's withdrawals and winnings have been blocked for further investigation. We will however inform the user with next steps once the investigation has been finished. We would like to thank the user once again for the patience.

Best regards,
LuckyWhale Casino Support

Dear LuckyWhale Casino Support,

Thank you for your response. However, I must express my disappointment with the lack of transparency and clarity regarding the "investigation" into my winnings. Allow me to reiterate the following critical points:

Legitimate Winnings from Real Funds:
My winnings were derived exclusively from my second deposit of 45 USDT, played with real funds without any active bonus. This has been clearly outlined in my initial message and supported by the attached evidence. Therefore, the claim of any bonus-related breach is baseless.

Approval of Partial Withdrawal:
The first portion of my withdrawal (620 USDT) was approved and processed without issue. This further confirms the legitimacy of my funds and discredits any notion of irregularity.

Prolonged Delay Without Justification:
Despite initial assurances from your live chat team that my second withdrawal (609 USDT) was approved and would be processed shortly, I am still waiting. The vague reasoning of "countless withdrawal requests" and a subsequent unexplained investigation raises serious concerns about fairness and adherence to your terms and conditions.

Unacceptable Lack of Resolution:
Your response fails to address why my withdrawal remains unpaid after weeks of waiting. Furthermore, you have not provided any clear timeline or evidence supporting the decision to withhold my funds.

I kindly request a detailed explanation of:

The specific reason for the ongoing investigation, supported by clear evidence.
A firm timeline for the release of my funds, as this delay is causing unnecessary distress.
I trust that your platform upholds principles of fairness and integrity. If I do not receive a satisfactory resolution promptly, I will have no choice but to escalate this matter further. This includes filing complaints with licensing authorities, consumer protection agencies, and other relevant bodies.

Thank you for your immediate attention to this matter. I look forward to a swift and just resolution.

Kind regards,
Esmeralda

Dear Lucky Whale Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear Lucky Whale Casino Support,

I am writing to follow up on the unresolved issue concerning my withdrawal of 609 USDT. Following your previous statement that my winnings were under investigation and that I would be informed of the next steps, I am deeply disappointed by the lack of any updates or communication since then.

The absence of a response not only contradicts your commitment to keeping me informed but also raises serious concerns about the transparency and integrity of your platform. If there were legitimate grounds to withhold my winnings, it is reasonable to expect clear evidence and timely communication. However, no such evidence has been provided, leaving this matter unresolved for an unacceptable length of time.

I respectfully but firmly request:

A detailed update regarding the status of my withdrawal.
An explanation for the lack of communication despite your prior assurances.
Immediate processing of my 609 USDT withdrawal, as there are no valid grounds for further delay.

I look forward to receiving a response within a reasonable timeframe.

Kind regards,
Esmeralda

The casino has paid me 609 USDT. I want to express my heartfelt gratitude to AskGamblers for their invaluable assistance in resolving my complaint, and to Lucky Whale for acknowledging the mistake and returning my funds.

Kind regards,
Esmeralda

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.