AskGamblers Quick Overview
With great licences comes great responsibility, and Lucky Casino takes it seriously, offering exquisite service every step of the way.
- High withdrawal limits
- Fast payouts
- Live chat 24/7
- No weekend withdrawals
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Lucky Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Lucky Casino
Double-licensed by the Swedish Gambling Authority and Malta Gaming Authority, Lucky Casino is a whimsical site with a vast selection of games for desktop and mobile casino players, with a unique quest element that can earn players special rewards as they play.
Thanks to its two licenses, Lucky Casino serves a global audience, with the website available in English, Swedish, Spanish, and Finnish.
Like many modern online casinos, Lucky covers several betting verticals, including casino and sportsbook, as well as live casino.
In the casino department, there are over 30 studios powering the games, with the most frequently sought-after categories lined up in the lobby. You can learn more about the offer of games at Lucky in the dedicated section of our casino review below.
Unfortunately, Lucky Casino doesn’t offer a VIP or loyalty program at the time of writing.
Finally, in the promotions department, Lucky Casino bonuses are limited to a single welcome bonus.
- E-Wallets 0-48 hours
- Crypto Currencies Not offered
- Bank Transfers Not offered
- Card Payments 3-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Lucky Casino
You can use multiple fiat currencies at Lucky Casino, including Canadian dollars, Euros, Swedish kronor, and Chilean pesos.
The minimum deposit at Lucky is set at €10, and it’s the amount you need to trigger the welcome bonus. The same minimum applies for withdrawals at Lucky Casino.
Now, when it comes to the maximum withdrawal limit, Lucky Casino is pretty generous, allowing players to cash out €100,000 per month. Of course, for cumulative deposits and withdrawals exceeding €2,000, the casino will trigger the KYC procedure.
Payout requests are generally processed quickly: after up to 48 hours of pending time (excluding weekends), e-wallets will take up to two days before you get the money, while card payments should be allowed up to 7 days before the transaction is reflected in your account.
Games at Lucky Casino
The site features an extensive game collection spanning the full iGaming range, including slots, scratchcards, live casino options, and exclusive titles. The main menu is user-friendly and makes browsing key categories easy, including Lucky Casino Originals, New Games, Online Slots, Popular, Bonus Buy, and Jackpot, to name a few.
Video poker and classic table game video versions have their own dedicated sections, too, making browsing easy and fun.
During our testing, all games performed smoothly without technical issues. We also tried several games in demo mode. Although live casino games cannot be played in demo mode, all other titles are available to play for free before placing real-money bets.
Lucky Casino's Commitment to Responsible Gambling
Deposit limit, session limit, self-exclusion, time-out, and reality check tools are at your disposal should you feel that you need to put a cap on your time spent at the casino.
Additionally, Lucky has an entire page dedicated to responsible gaming principles, with links to relevant organisations that work with people who feel they need help curbing their gambling.
Customer Support at Lucky Casino
In addition to a fairly comprehensive FAQ, you can get in touch with Lucky Casino’s support team via live chat, available 24/7.
For more serious matters, fire up an email, and the team will try to get back to you within 24 hours.
Complaints
Read the complaints other players have left for Lucky Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Must be the worst mga site when it comes responsibility. Reopens and suggest account reopening for someone who is addicted. Don't take any responsibility and don't answer any questions or concerns there is. Far away from a fair casino. I would stay away from a site like this. If you have any problems it is high possibility it wont get resolved.
Noticed that there are a lot of interesting slot games to play, which I haven’t really noticed in other sites.
It is also a good thing that the welcome bonus package has no wagering requirements.
Is it just me or does it take time to load? Well, I don't really like the user interface. Feels like all of the icons are all placed in the middle. There are also only two available languages. I hope they will add more.
The website is nice, I think it was well organized. I just don't like the color purple that much, but it's okay. Games are okay as well as selection. Payments also worked smooth for me. It was easy to use.
I have to use VPN. So many restrictions when it comes to countries! Also, why is their chat not available all the time? I needed to ask for help one time but their chat support is not working that time.
The games, in spite of the imperfect selection of them, they work adequately, as does everything else - except customer service. The depositing and withdrawals are convenient.
The customer service is often non-existent, and crowded, even if someone is there. The casino makes the following FALSE claim:
"When is Customer service available?
Our customer service is of course open 24/7!"
Therefore, untrustworthy. Not recommended.
Very clear with terms. Great loyalty benefits. Live support is prompt and helpful. Had my emails answered same day. Excellent service!
Nothing so far!
Maybe more games from the big names? They have all the ones I like though
U.K. player here
Registration - easy and quick
Deposit - have enough options
Withdrawal - very straight forward, once you want to withdraw, they will ask you to upload your documentation, they are very clear with what they need from you. They are very fast as well, played on Sunday night/Monday 3am, won a little bit, withdrew, uploaded documentation, Monday morning at 10am documents has been approved and withdrawal has been checked out.
Games - search bar works very fast
Email waiting time - sent an email at 11.20am and got a respond around 11.55am, so not bad compared to some casinos where they took 1-3 days to respond
Gaming experience - no disconnection or issue at all, no lagging or automated sign-out
Overall - I’ve experienced worse and lucky casino is not one of them, they are acceptable and certainly will return again because of the fast withdrawal
Live chat - Not sure if live chat is available ? There’s a live chat button but won’t get you anywhere
Games - limited but enough, would like to see some BTG and Thunderkick
Bonuses - Read the T&C somewhere and it stated U.K. players cannot play with bonus, but when you try to deposit, you will have option for the 3 stage welcome bonuses
Also, read T&C somewhere stated that if you’re playing with bonus money, your withdrawal would be limited to £1500 only so I didn’t take any risk, just played with cash money, however, if you win the progressive jackpot, it’s a different story I think ? Not sure
Overall - Definitely need to work on live chat to gain more trust from players
- Need to review the T&C, be very clear about U.K. players whether they can or can’t play with bonuses
- Didn’t have to limit the winnings to £1500 when playing with bonus money, if someone win a lot of money, your casino will get a good reputation and people will return or join in
Fast web sites. Fast withdrawals process. No issues having my IDS validated. No issues having them wire the funds to my bank account.
I wish there was more slots available through different providers. Not enough slots games.
- Freespins are wager free
- Realistic wagering, slots went cold after 60% wagering, rather then at 95% on most casinos which is very questionable
- Earn freespins while you play
- Slots disconnecting randomly or just showing up random error messages
- Verified my account through my bank account, it went smoothly, but once I tried to withdraw some money I was told to contact support for verify it, bug?
Design of site. Games seem to work across many different browsers and laptops.
Firstly I deposited on the basis of what I read on this site, which stated 'Live Chat - YES', if I knew the customer support team has switched it off on a early Sunday evening 8.30pm (peak time for gambling online) I would not of bothered signing up or depositing money. When I need support I need answers and support immediately, not in 3 hours, 3 days on whenever it suits the casino company to reply back.
I'm also not happy players are unable to add different debit or credit cards, so thats a £500 deposit LOST because your 'live chat' had been switched off. I also don't like a huge box appearing on the screen covering my game play, when I still have credit left asking me to deposit even more.
The site clearly states on the main page, no sign up deposit for UK players yet on the deposit page it says you can but without support what the hell are we suppose do? Because as always the player will screw up and a 'terms and conditions response email' no doubt will be sent informing us we have broken the rules.
I'm closing my account, you have not only lied and mis-informed players but your customer support and website is an absolute failure.
Lucky Casino News
Read all news about Lucky Casino, check for updates and stay tuned for exclusive bonuses.
Stakelogic has recently secured its supplier licence in Sweden and is now on a quest to expand its reach in the market. By signing a deal with Glitnor Group, Stakelogic has increased the number of casino operator partners in the country, and its portfolio will now become available to Glitnor Group’s Lucky Casino and Happy Casino players.Players Also Benefit from the DealLucky Casino and Happy Casino will offer popular Stakelogic titles to their players, who will get a chance to enjoy some classic and video slots at both casinos. Swedish players will get to try their luck spinning the reels of some of the player-favourite games, such as Money Track, Spartans vs Zombies Megaways, Treasures of Ra, and the recently launched Greedy Fox.Stakelogic has created a number of classic slots that appeal to the classic fruit slot machine enthusiasts who enjoy the traditional fruit slots, the lucky number 7 symbol, and the recognisable slot machine tune. Players will get a chance to revive that classic slot machine experience in Bonus Runner, Multi6Player, Big Runner Deluxe, and Runner Runner Megaways classic slots.The games also include features that are widely popular with players in the Nordic markets, like Free Spins, multipliers and wild symbols, all promising a thrilling gaming experience and potential big wins.A Rising Star and an Established InnovatorWhen commenting on the deal, Neil Tanti, Sales Manager at Stakelogic, said: Glitnor is a rising star operator of two hugely popular Swedish brands, Lucky Casino and Happy Casino. We are thrilled to announce this partnership shortly after being awarded a supplier licence ahead of the anticipated regulatory change.”This allows us to sign deals such as this and to continue to establish Stakelogic as a leading supplier in Sweden and beyond.Sven de Waard, Head of Games at Glitnor Group, praised the company’s latest partner: “Stakelogic has been blazing a trail across the Swedish market, and so it was vital for us to add its classic and video slots to the lobbies of Lucky Casino and Happy Casino."“Its slots really do pack a punch, especially when players activate Super Stake or trigger the Spin to Win feature. These are true innovations in the slot space and allow us to offer our players a unique experience which in turn helps us to continue to stand out in what is an incredibly competitive market,” added de Waard.
Microgaming’s Mega Moolah slot has just delivered this online casino's biggest jackpot win. Ever! The operator in question is Lucky Casino and the popular online slot paid out a staggering €14,239,532.84. It also globally makes this the fourth biggest jackpot that has ever been won at a Swedish online casino. Becoming a Multi-Millionaire It’s not every day you see that many numbers in a single sum do you? Let’s have another look at it…€14,239,532.84That is the sum of cash that one lucky punter banked after enjoying Microgaming’s hugely popular Mega Moolah slot. It continues to maintain its reputation as one of the most popular jackpot games the industry has ever seen! The Mega Moolah Slot makes one lucky punter a multimillionaire at LuckyCasino.The jackpot will go down in history as the biggest ever jackpot recorded at this casino but we have no doubt that the Mega Moolah slot will deliver like this again. One day. Maybe not at this online casino, but some other, for sure.When a Dream Becomes a RealityThe casino managed to catch up with the lucky player who said ”Somewhere deep down I probably believed in the dream all along, but when I won the Jackpot, I thought it was a joke.”He also added “It was only when LuckyCasino called me that I realised that my life will suddenly be different. It is impossible to put into words how happy I am – I think it will take awhile before I understand how much money I have won.”Andrew Booth who is the Director of Games at Microgaming was so pleased with the jackpot win he said “Congratulations to Lucky Casino and their player on the tremendous win through Microgaming’s Mega Moolah. The win marks the largest euro jackpot win in Sweden through our progressive jackpot network. Mega Moolah continues to be a favourite among players worldwide, and we are thrilled to add even more progressive games to the jackpot and network this year.”Previous Jackpot WinsWhilst this will remain the biggest jackpot for a while there have been others too. Here are some of the previous record breaking winnings at online casinos in Sweden: 2012 67 MSEK2014 74 MSEK2015 80 MSEK017 58 MSEK2020 146 MSEK – Lucky CasinoMartin Sidenvall who is the Casino Director at Lucky Casino also commented “For everyone at Lucky Casino, this is a historic moment. To be able to call our lucky winner and announce that the fourth largest online jackpot winning ever awarded, and the single biggest jackpot ever won in Sweden at an online casino, has gone to one of our customers in Sweden, is something we could only dream of.”
Microgaming’s Mega Moolah slot has been known to make many a player a rich man—or woman—time and again at various online casinos. The latest big win on this widely popular progressive slot happened just the other day at Lucky Casino and equaled an amazing NOK 672,103.70, which is roughly tantamount to €70,750. Pretty impressive, right? A very lucky Norwegian player definitely thought so. How the Mega Moolah Win Went Down Thursday, the 21st of July, 2016. Evening time. Norway. A soon-to-be significantly richer player placed her NOK 25 bet on one of the most eagerly played progressive slots in the world at Lucky Casino and before long she was the sole owner of a staggering NOK 672,103.70 payout. That’s what Mega Moolah does—pays out big when you least expect it to. Future Plans When she was asked what her plans for the money were, the lucky Norwegian replied: “We will use some of the winnings for a Christmas family vacation and the rest we will save.” The lucky Norwegian player plans on spending a portion of the winnings on a family vacation, while already dreaming of another Mega Moolah big win. Also, she doesn’t intend to stop spinning the reels of the prolific Microgaming slot any time soon. As the winner said, “I will also continue to play Mega Moolah at Lucky Casino as these types of games provide the thrill of winning a big prize.” Lucky Casino Celebrates the Win Here's what Daniel Eriksson, CEO of Viral, the operators behind the Lucky Casino brand had to say about the Mega Moolah big win: "We are absolutely delighted for our customer. The Mega Moolah slot has proved an extremely popular progressive jackpot slot at our Lucky Casino brand and we look forward to welcoming more winners in the near future." Join Lucky Casino and Grab a Bonus So, what are you waiting for? Why not try your luck at the fruitful Microgaming slot and see if you’re the next big winner? All you need to do is stop by at Lucky Casino, sign up for an account and start playing. While you’re there, why not snag a neat welcome bonus, as well? Here’s the entire process, step by step: Head over to Lucky Casino Open an account by clicking ’Start Your Quest’ Make a minimum deposit of €20 Grab a 100% up to €500 welcome bonus That’s it! You’re now a member of Lucky Casino and ready to start playing the Mega Moolah slot or any other online slots you enjoy. All you need to do is remember that the welcome bonus comes with the wagering requirements of 50x and you’re done. Good luck, potential big winner!
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Large selection of games including slots, sports, and live casino. Various payment methods. Not bad bonuses, not the best. The website is ok but may look a bit old so I advise you to update it. And a bit slow loading