Lucky Casino

Noticed that there are a lot of interesting slot games to play, which I haven’t really noticed in other sites.
It is also a good thing that the welcome bonus package has no wagering requirements.

Is it just me or does it take time to load? Well, I don't really like the user interface. Feels like all of the icons are all placed in the middle. There are also only two available languages. I hope they will add more.

The website is nice, I think it was well organized. I just don't like the color purple that much, but it's okay. Games are okay as well as selection. Payments also worked smooth for me. It was easy to use.

I have to use VPN. So many restrictions when it comes to countries! Also, why is their chat not available all the time? I needed to ask for help one time but their chat support is not working that time.

The games, in spite of the imperfect selection of them, they work adequately, as does everything else - except customer service. The depositing and withdrawals are convenient.

The customer service is often non-existent, and crowded, even if someone is there. The casino makes the following FALSE claim:
"When is Customer service available?
Our customer service is of course open 24/7!"
Therefore, untrustworthy. Not recommended.

Very clear with terms. Great loyalty benefits. Live support is prompt and helpful. Had my emails answered same day. Excellent service!

Nothing so far!
Maybe more games from the big names? They have all the ones I like though

U.K. player here

Registration - easy and quick

Deposit - have enough options

Withdrawal - very straight forward, once you want to withdraw, they will ask you to upload your documentation, they are very clear with what they need from you. They are very fast as well, played on Sunday night/Monday 3am, won a little bit, withdrew, uploaded documentation, Monday morning at 10am documents has been approved and withdrawal has been checked out.

Games - search bar works very fast

Email waiting time - sent an email at 11.20am and got a respond around 11.55am, so not bad compared to some casinos where they took 1-3 days to respond

Gaming experience - no disconnection or issue at all, no lagging or automated sign-out

Overall - I’ve experienced worse and lucky casino is not one of them, they are acceptable and certainly will return again because of the fast withdrawal

Live chat - Not sure if live chat is available ? There’s a live chat button but won’t get you anywhere

Games - limited but enough, would like to see some BTG and Thunderkick

Bonuses - Read the T&C somewhere and it stated U.K. players cannot play with bonus, but when you try to deposit, you will have option for the 3 stage welcome bonuses
Also, read T&C somewhere stated that if you’re playing with bonus money, your withdrawal would be limited to £1500 only so I didn’t take any risk, just played with cash money, however, if you win the progressive jackpot, it’s a different story I think ? Not sure

Overall - Definitely need to work on live chat to gain more trust from players
- Need to review the T&C, be very clear about U.K. players whether they can or can’t play with bonuses
- Didn’t have to limit the winnings to £1500 when playing with bonus money, if someone win a lot of money, your casino will get a good reputation and people will return or join in

Fast web sites. Fast withdrawals process. No issues having my IDS validated. No issues having them wire the funds to my bank account.

I wish there was more slots available through different providers. Not enough slots games.

- Freespins are wager free
- Realistic wagering, slots went cold after 60% wagering, rather then at 95% on most casinos which is very questionable
- Earn freespins while you play

- Slots disconnecting randomly or just showing up random error messages
- Verified my account through my bank account, it went smoothly, but once I tried to withdraw some money I was told to contact support for verify it, bug?

Design of site. Games seem to work across many different browsers and laptops.

Firstly I deposited on the basis of what I read on this site, which stated 'Live Chat - YES', if I knew the customer support team has switched it off on a early Sunday evening 8.30pm (peak time for gambling online) I would not of bothered signing up or depositing money. When I need support I need answers and support immediately, not in 3 hours, 3 days on whenever it suits the casino company to reply back.

I'm also not happy players are unable to add different debit or credit cards, so thats a £500 deposit LOST because your 'live chat' had been switched off. I also don't like a huge box appearing on the screen covering my game play, when I still have credit left asking me to deposit even more.

The site clearly states on the main page, no sign up deposit for UK players yet on the deposit page it says you can but without support what the hell are we suppose do? Because as always the player will screw up and a 'terms and conditions response email' no doubt will be sent informing us we have broken the rules.

I'm closing my account, you have not only lied and mis-informed players but your customer support and website is an absolute failure.

Nice idea of giving free spins to any deposit depending on amount

The free spins need to get chosen on separate page, the deposit in-play is not working, so it needs to get marked. > I had no clue the FS need to be marked and after it went to the support to get the FS manually added.

Unqualified support, I requested the manual adding of FS, support did not do it and requested an additional deposit. After explain the situation the agent repeated the same in a harsh tone, for a operator fresh on the market, simply terrible and made me closing the account.

Lucky Casino

August 30, 2017

Hi Casino Lover!

Since we offer so many different freespins on any given deposit, it would be impossible to display this on the quick deposit/in play side of the deposit. Remember, not every player wishes to receive bonuses or freespins on their deposit.

Also, some campaigns are only given based on an actual deposit, this is why the support told you that the campaign is still available for you to choose on your next deposit.

Great bonus offers, good choice of games, easy to use site and good loyalty scheme. Love playing here

Lucky Casino

August 30, 2017

Thank you Johnsonsuises!

We appreciate you playing with us.