Lucky Casino

Large selection of games including slots, sports, and live casino. Various payment methods. Not bad bonuses, not the best. The website is ok but may look a bit old so I advise you to update it. And a bit slow loading

Must be the worst mga site when it comes responsibility. Reopens and suggest account reopening for someone who is addicted. Don't take any responsibility and don't answer any questions or concerns there is. Far away from a fair casino. I would stay away from a site like this. If you have any problems it is high possibility it wont get resolved.

Noticed that there are a lot of interesting slot games to play, which I haven’t really noticed in other sites.
It is also a good thing that the welcome bonus package has no wagering requirements.

Is it just me or does it take time to load? Well, I don't really like the user interface. Feels like all of the icons are all placed in the middle. There are also only two available languages. I hope they will add more.

The website is nice, I think it was well organized. I just don't like the color purple that much, but it's okay. Games are okay as well as selection. Payments also worked smooth for me. It was easy to use.

I have to use VPN. So many restrictions when it comes to countries! Also, why is their chat not available all the time? I needed to ask for help one time but their chat support is not working that time.

The games, in spite of the imperfect selection of them, they work adequately, as does everything else - except customer service. The depositing and withdrawals are convenient.

The customer service is often non-existent, and crowded, even if someone is there. The casino makes the following FALSE claim:
"When is Customer service available?
Our customer service is of course open 24/7!"
Therefore, untrustworthy. Not recommended.

Very clear with terms. Great loyalty benefits. Live support is prompt and helpful. Had my emails answered same day. Excellent service!

Nothing so far!
Maybe more games from the big names? They have all the ones I like though

U.K. player here

Registration - easy and quick

Deposit - have enough options

Withdrawal - very straight forward, once you want to withdraw, they will ask you to upload your documentation, they are very clear with what they need from you. They are very fast as well, played on Sunday night/Monday 3am, won a little bit, withdrew, uploaded documentation, Monday morning at 10am documents has been approved and withdrawal has been checked out.

Games - search bar works very fast

Email waiting time - sent an email at 11.20am and got a respond around 11.55am, so not bad compared to some casinos where they took 1-3 days to respond

Gaming experience - no disconnection or issue at all, no lagging or automated sign-out

Overall - I’ve experienced worse and lucky casino is not one of them, they are acceptable and certainly will return again because of the fast withdrawal

Live chat - Not sure if live chat is available ? There’s a live chat button but won’t get you anywhere

Games - limited but enough, would like to see some BTG and Thunderkick

Bonuses - Read the T&C somewhere and it stated U.K. players cannot play with bonus, but when you try to deposit, you will have option for the 3 stage welcome bonuses
Also, read T&C somewhere stated that if you’re playing with bonus money, your withdrawal would be limited to £1500 only so I didn’t take any risk, just played with cash money, however, if you win the progressive jackpot, it’s a different story I think ? Not sure

Overall - Definitely need to work on live chat to gain more trust from players
- Need to review the T&C, be very clear about U.K. players whether they can or can’t play with bonuses
- Didn’t have to limit the winnings to £1500 when playing with bonus money, if someone win a lot of money, your casino will get a good reputation and people will return or join in

Fast web sites. Fast withdrawals process. No issues having my IDS validated. No issues having them wire the funds to my bank account.

I wish there was more slots available through different providers. Not enough slots games.

- Freespins are wager free
- Realistic wagering, slots went cold after 60% wagering, rather then at 95% on most casinos which is very questionable
- Earn freespins while you play

- Slots disconnecting randomly or just showing up random error messages
- Verified my account through my bank account, it went smoothly, but once I tried to withdraw some money I was told to contact support for verify it, bug?

Design of site. Games seem to work across many different browsers and laptops.

Firstly I deposited on the basis of what I read on this site, which stated 'Live Chat - YES', if I knew the customer support team has switched it off on a early Sunday evening 8.30pm (peak time for gambling online) I would not of bothered signing up or depositing money. When I need support I need answers and support immediately, not in 3 hours, 3 days on whenever it suits the casino company to reply back.

I'm also not happy players are unable to add different debit or credit cards, so thats a £500 deposit LOST because your 'live chat' had been switched off. I also don't like a huge box appearing on the screen covering my game play, when I still have credit left asking me to deposit even more.

The site clearly states on the main page, no sign up deposit for UK players yet on the deposit page it says you can but without support what the hell are we suppose do? Because as always the player will screw up and a 'terms and conditions response email' no doubt will be sent informing us we have broken the rules.

I'm closing my account, you have not only lied and mis-informed players but your customer support and website is an absolute failure.

Nice idea of giving free spins to any deposit depending on amount

The free spins need to get chosen on separate page, the deposit in-play is not working, so it needs to get marked. > I had no clue the FS need to be marked and after it went to the support to get the FS manually added.

Unqualified support, I requested the manual adding of FS, support did not do it and requested an additional deposit. After explain the situation the agent repeated the same in a harsh tone, for a operator fresh on the market, simply terrible and made me closing the account.

Lucky Casino

7 years ago

Hi Casino Lover!

Since we offer so many different freespins on any given deposit, it would be impossible to display this on the quick deposit/in play side of the deposit. Remember, not every player wishes to receive bonuses or freespins on their deposit.

Also, some campaigns are only given based on an actual deposit, this is why the support told you that the campaign is still available for you to choose on your next deposit.

Great bonus offers, good choice of games, easy to use site and good loyalty scheme. Love playing here

Lucky Casino

7 years ago

Thank you Johnsonsuises!

We appreciate you playing with us.

Quick and friendly customer service, good selection of games

I deposited with a MasterCard and as per usual u have to withdraw the same way you deposited. I was told three times that I can withdraw to my MasterCard I knew this was wrong so asked customer service for a bank transfer as it states in the terms and conditions, however when I went to withdraw it did not give me an option for bank transfer only skrill, netteller and MasterCard. Customer service said I will need to deposit via skrill. Firstly I hate using skrill as I live in Australia and have to transfer it to my bank anyway. I played the money down as I most definitely will open a skrill account to deposit then withdraw.

Lucky Casino

7 years ago

Hi Jordyns2,

Yes when mastercard withdrawals fail, we require a deposit confirmation to validate the withdrawal method.
Im sorry that this was inconvenient for you and we will see if we can add other better methods in the future for withdrawals.

- Staff is pretty friendly and tries to help
- Game selection is quite good

- No VIP Program
- No VIP Manager
- No Wire transfer withdrawal for Canadians
- $1k max per withdrawal
- Deposited via Virutal Visa (Entropay) and was unable to withdraw, had to wait for technical support
- Website has a lot of bugs, verification form prevents you from withdrawing unless you upload everything correctly even after being approved
- Asked to close my account, then considered playing again so went back to discover account was never even closed, so asked if it's ok that I played and then they closed the account (which was already requested) and said need to wait 7 days
- Overall, casino is not good for serious players

Lucky Casino

7 years ago

Hi JpGoldie,

We do have VIP managers and VIP programs based on loyalty points.
The max withdrawal, is per transaction where we allow 25 transactions per month minimum. Sometimes we do even more 2 or 3 transactions per day.
The 7 day rule is since we abide under MGA terms, we cannot change the limits of a player within a 7 day time period unfortunately.

Hope to see you with us again soon.

Lucky Casino was not my favorite at first but they are getting better and better. At the beginning they did not have a lot of games but nowadays they added new games in the same week as other top notch casinos. The best feature of Lucky Casino is the deposit free spins offers. There are always free spins offers in my account waiting to be released, from 10 free spins up to 100 and in some exceptions there's an offer of over 100 free spins for only a deposit of 20 euro.

I signed up at this casino because an affiliate sent me an email about this casino, by signing up they giving 20 free spins no deposit required. The spins were on NetEnt's Starburst.

The layout/style of this casino was kinda simple/easy but they have made some progress, better and faster website. I have spent quite a lot of money on this casino, simply because their free spins shop are so attractive most of the time. Not only I have spent a lot of money but I also managed to make a few withdrawals. No pending time of 24-48 hours. Withdrawals were processes within a few hours and the shortest was about 1 hour! To be honest, this casino doesn't deserve bad ratings. I am a picky person but I am also fair. You can't blame the casino for bad luck.

Recently, they have made some changes on the bonus terms. Earlier if you are playing with your deposit and bonus money, you still able to make a withdrawal but nowadays it is not possible anymore. This is a completely wrong turn for me. When a bonus is accepted and a deposit is made there's no way back. The bonus, in this case free spins, have to be played first.

Other thing I still don't understand is how the island works. When you're logged in, you'll see a map with an island in the background with some treasures on it. I asked live chat about it and till this day I still don't know where I am on that island and what those items stand for.

Besides free spins bonuses, this casino has also leveling up feature which is very slow when bonus money is active. I'd prefer Ikibu's, Casumo's or Rizk's level up bar.

The features I mentioned above are not very important, the most important things are fast payouts and free spins bonuses and this casino has them.

Leveling up is slower with bonus money. No deposit required free spins are not offered often anymore.

Lucky Casino

8 years ago

Hello LeoDubbed!

Thank you for your review and we are absolutely trying to make your experience as a player as pleasant as possible.
We are in fact giving free spins in account to depositors this coming Friday. :)
Thank you again for playing with us. If anything, we are always there for you on the live chat.

Fast payments and fine free spin bonuses. Clear, simple and informative site.

Severe problem with their site on mobile devices, especially Ipad. I have the latest OS and tried 3 different browsers.

Lucky Casino

8 years ago

Hello Rokker,

Thank you for giving us this review. We have looked into the issue and found a solution. It has been posted to the live site.
Do let support know you reported this issue and we will send some spins your way.

I like the website but when reading the bonus terms I thought like "wow" - wont deposit a single € there.

Ok they offer a 500 € sign up bonus BUT the maximum winnings are 2000€ and the maximum bet is 2.5 € PLUS many slots are excluded.

Are you serious or I get something wrong??

2.11 Max bonus conversion and withdrawal of real money is €2000, $2000, $CAD2000, $AUD2000, SEK 20000 or NOK 20000 from deposit bonus money conversion. Max bet on bonus balance is €2.5, $2.5, $CAD2.5, $AUD2.5, SEK 25 or NOK 25.

Lucky Casino

8 years ago

Hello! Yes we limit max withdrawal of our deposit and free signup bonuses. Lets say you deposit €500 and convert to €1000. and win to €2000. that can be withdrawn in full. If you decide to deposit again. Naturally there is no limit on your winnings. This is purely due to the fact of bonus conversion. And what i believe not an uncommon rule, to not allow unlimited amount of bonus conversion/withdrawals.

Thank you for your review!

I must say I am shocked by their behavior the least, whenever I receive free spins from them they are never on my account, every time same story I have to ask from support and then wait for them to add me the spins and not to mention that I have to wait for days.

The last free spins which were on the new slot Red Riding were given on 25th October and still they are not added to my account, contact them several times and nothing.

Its not about few or several free spins,the thing is if I am given any I expect to be in my account!

Lucky Casino

8 years ago

Hello Kate,

I believe you received 2 emails. One of deposit bonuses for Betsoft free spins. and one with 5 freespins in account on the Red Riding hood. There was an error in our CRM system that caused this.
I believe you got your 5 free spins in the end still.

Thank you for playing with us and thank you for your review!

Bonus is good and can select it. There are also plenty of different games. Chat was friendly. If you want to try many games so you can play here.

I played many games, but I lost my bonus and my deposit. This is the truth. I have played in many other casinos, and I have won much better there. So I must say that I am very disappointed. Wagering is 50xbonus. Not very good. This is my own opinion. I can't understand why my first review was removed though I said only my own experience of this casino.

Lucky Casino

8 years ago

Hi And thank you for your review.
We will be lowering the wagering requirements shortly.
Thank you for your review, even though a 1 out of 10 could be considered low if only the wagering requirements were your issue? 50x is not uncommon these days. We give out lots of bonus, even up to 200% deposit campaigns so this is one of the reasons why wagering is kept at 50x and not at 35x or 40x.
Hope you will stay with us.

Lucky Casino is another newly added casino to AskGamblers site which I previously signed up looking for a freebie. Well... I saw 10free spins for every new player who will open account there and was hoping to get those free spins. I really hate those advertising "for all players" when you open their site and read their T&C you'll find out you are not eligible, well for few selected countries.

Honestly whenever I look or find a free chip or free spins offered by some new casino I rarely read their t&c of the freebies and yes that is mistake made by me. Well still opened account here and realized I am not eligible to play those free spins. I like the look of their site, really easy to navigate, specially the bonus page where you can look and see all the welcome bonuses they have to offer or the free spins and the fact that the minimum deposit is 10 euros to claim some welcome or bonus offer.

They have great customer support, which were there all the time, well that was while I played here and must say they are very friendly and informative. They are one of the newest casinos I have played, established this year, but still didn't like the fact they have only Curacao licence. Casinos must understand that players with casinos with this type of licence don't feel secure and we all know the reason why.

Knowing the fact that there are a lot casinos with fake Netent games and they are all with Curacao licence, it seems like Curacao doesn't care that much. Still, I played at many casinos with the same licence and must admit in several of them I had no problems at all,s o lets hope this are from the nice guys.

As I said I liked the site and decided to give it a try and yes I took their welcome bonus which has wagering requirements of X 50 the bonus only. When I asked the support are those bonuses come with different wagering, I was told that all their bonuses comes with same wagering of X 50. I know X 50 isn't that small amount to be wagered but still better then other casinos has to offer, wagering the bonus and the deposit made.

Yes, again I played Piggy Riches and must say I played very short time. My balance reached to 70 euros and that was the biggest amount I had on my account. Lost the bonus pretty fast around in 20 minutes, but still as I previously mentioned I liked the casino and will deposit here again.

Lucky Casino

8 years ago

Yes. we are sorry that free signup spins are not given to all countries just now.
However, our low deposit freespins can give sometimes 100 free spins on a deposit as low as €10!

The design.
Simplicity of website.
Trusty for deposit and withdrawal.

Bonus requirements being near fraudulent.

"Any bet made from bonus money contributes maximum 5 from the remaining wagering requirement in any currency(real money bets does not count against wagering requirement)"

People with a 1/10 currency of the euro or dollar, like NOK, SEK, or DKK. Will have about 0% chance to make a withdrawal using bonuses. As the bonus is 100% of lets say 250 SEK. The wagering req are x50 x 250 SEK which is 12 500SEK. That means a requirement of at least 2500 spins.

You do the math.

Lucky Casino

8 years ago

Hi, and thank you Martin for your review.
It is not uncommon to have max wager contribution in place by a casino.
And with your calculation yes, if you place a bet of 5 NOK/SEK (we dont have DKK) the total amount wagered (bets placed) to convert the bonus is 12 500 SEK/NOK. This you can do even on a 1 or a 2 SEK/NOK bet. you are not required to place a bet of 5 NOK / SEK.
I dont see why Euro or SEK/NOK makes a difference in wager contribution. Yes, currently you can place a larger bet from Euro than from SEK and it counts towards wagering. But then you will loose your balance quicker. This will come in future upgrades to separate max contribution per currency.
SAying there is a 0% chance to convert is incorrect. We are daily converting both free signup bonus, and deposit bonuses at Lucky Casino.
Please also make note, that as you deposit with your real money. Your real money is not locked with us. You can always withdraw your real money. So in this way, the bonus is your security/second shot at winning,converting and withdrawing a win.
I hope you are still willing to give us a go!

Lucky casino is a quite new casino, established only this year and I joined them last month. I saw that they were giving free spins for new members and as a freebie lover, I got really attracted to the offer, although it was only few free spins, you can never know when you'll hit big. I remember I signed up and didn't get anything. At that point I think they didn't have live support and I wrote them an inquiry to which I received an answer that I wasn't eligible for the spins as they were for few countries only.

The first thing I would like to distinguish is the huge amount of games they have, as they are powered by more than 10 software's, I could find all my favorites there- Netent, Microgaming, Play'n Go etc, so that is really impressing. Two weeks ago I visited them again and saw that they are giving 100% match bonus for 1st deposit. I decided to try my luck and made a deposit of 30€ and received match right away. I went to play Immortal Romance and I sticked with minimum bets throughout all session. Within the first few spins I had Wild Desire that paid 40x bet. My balance went up to 71€, but that was my highest point, although I had 5 free spins rounds, none paid over 80x bet and at the end I lost all.

Since I had a bad run, I decided to ask live support if they could give me some complimentary bonus. Their live support works every day but they work limited hours, in my session I wanted to ask about wagering but they were offline, but at the end when I had lost all, they were online and I was told that I wasn't eligible for anything right now but that I should keep my eyes open for some promotions in my email.

For now I think they are a good casino, I’m glad they have a live support now and even though they don't work 24/7, it is better than not having them at all. Game selection is really great and there are many banking options, so I would recommend them.

My only critique is about the casino design, it isn't easy to navigate, it took me some time until I found where are promotions and other account details, and that should be easier in my opinion.

Lucky Casino offers 624 games, even from 14 software providers. This is really impressive offer of games but let’s check out what else this casino offers.

First, I'll tell you something more about the casino bonus offer. For the new players they offer 10 free spins on Betsoft games. Free spins are always a good offer but this offer is limited only on players who come from the following countries: Australia, Canada, Germany, Sweden, Norway & Finland. My country is not listed, but however there is the deposit signup bonus. It is about a bonus of 100% with wagering requirement of 40 x bonus which is, if you ask me, acceptable even though the wagering requirements can be fulfilled only on slot games. As here at AG stands the fact that the wagering requirements for this bonus are 40x and on the casino website writes 50 x bonus, I have contacted the live chat where the operator said to me that the data on the casino website is correct.

Otherwise, their live chat support is fast and the operator was polite and professional but so, it is not available 24/7. Right after the registration, I had intention to contact the support via live chat but at the time was not available.

The pending time here is 48 hours and it is on the edge of acceptance for me because the payments on some of the e-wallet service are within 24 hours. So, for an eventual withdrawal you will wait for a maximum of up to 3 days. I really like the appearance of their website. Clean and without any unnecessary details with tabs that are well arranged so the navigation on their site is really easy. Overall, Lucky Casino will get a positive rating from me i.e. high 7 out of 10 possible stars, mostly because the variety and the wide offer of games. Also, this casino is marked on the list of casinos where I could play in the next few days.