Lucky Casino

Nice idea of giving free spins to any deposit depending on amount

The free spins need to get chosen on separate page, the deposit in-play is not working, so it needs to get marked. > I had no clue the FS need to be marked and after it went to the support to get the FS manually added.

Unqualified support, I requested the manual adding of FS, support did not do it and requested an additional deposit. After explain the situation the agent repeated the same in a harsh tone, for a operator fresh on the market, simply terrible and made me closing the account.

Great bonus offers, good choice of games, easy to use site and good loyalty scheme. Love playing here

Quick and friendly customer service, good selection of games

I deposited with a MasterCard and as per usual u have to withdraw the same way you deposited. I was told three times that I can withdraw to my MasterCard I knew this was wrong so asked customer service for a bank transfer as it states in the terms and conditions, however when I went to withdraw it did not give me an option for bank transfer only skrill, netteller and MasterCard. Customer service said I will need to deposit via skrill. Firstly I hate using skrill as I live in Australia and have to transfer it to my bank anyway. I played the money down as I most definitely will open a skrill account to deposit then withdraw.

- Staff is pretty friendly and tries to help
- Game selection is quite good

- No VIP Program
- No VIP Manager
- No Wire transfer withdrawal for Canadians
- $1k max per withdrawal
- Deposited via Virutal Visa (Entropay) and was unable to withdraw, had to wait for technical support
- Website has a lot of bugs, verification form prevents you from withdrawing unless you upload everything correctly even after being approved
- Asked to close my account, then considered playing again so went back to discover account was never even closed, so asked if it's ok that I played and then they closed the account (which was already requested) and said need to wait 7 days
- Overall, casino is not good for serious players

Lucky Casino was not my favorite at first but they are getting better and better. At the beginning they did not have a lot of games but nowadays they added new games in the same week as other top notch casinos. The best feature of Lucky Casino is the deposit free spins offers. There are always free spins offers in my account waiting to be released, from 10 free spins up to 100 and in some exceptions there's an offer of over 100 free spins for only a deposit of 20 euro.

I signed up at this casino because an affiliate sent me an email about this casino, by signing up they giving 20 free spins no deposit required. The spins were on NetEnt's Starburst.

The layout/style of this casino was kinda simple/easy but they have made some progress, better and faster website. I have spent quite a lot of money on this casino, simply because their free spins shop are so attractive most of the time. Not only I have spent a lot of money but I also managed to make a few withdrawals. No pending time of 24-48 hours. Withdrawals were processes within a few hours and the shortest was about 1 hour! To be honest, this casino doesn't deserve bad ratings. I am a picky person but I am also fair. You can't blame the casino for bad luck.

Recently, they have made some changes on the bonus terms. Earlier if you are playing with your deposit and bonus money, you still able to make a withdrawal but nowadays it is not possible anymore. This is a completely wrong turn for me. When a bonus is accepted and a deposit is made there's no way back. The bonus, in this case free spins, have to be played first.

Other thing I still don't understand is how the island works. When you're logged in, you'll see a map with an island in the background with some treasures on it. I asked live chat about it and till this day I still don't know where I am on that island and what those items stand for.

Besides free spins bonuses, this casino has also leveling up feature which is very slow when bonus money is active. I'd prefer Ikibu's, Casumo's or Rizk's level up bar.

The features I mentioned above are not very important, the most important things are fast payouts and free spins bonuses and this casino has them.

Leveling up is slower with bonus money. No deposit required free spins are not offered often anymore.

Fast payments and fine free spin bonuses. Clear, simple and informative site.

Severe problem with their site on mobile devices, especially Ipad. I have the latest OS and tried 3 different browsers.

I like the website but when reading the bonus terms I thought like "wow" - wont deposit a single € there.

Ok they offer a 500 € sign up bonus BUT the maximum winnings are 2000€ and the maximum bet is 2.5 € PLUS many slots are excluded.

Are you serious or I get something wrong??

2.11 Max bonus conversion and withdrawal of real money is €2000, $2000, $CAD2000, $AUD2000, SEK 20000 or NOK 20000 from deposit bonus money conversion. Max bet on bonus balance is €2.5, $2.5, $CAD2.5, $AUD2.5, SEK 25 or NOK 25.

I must say I am shocked by their behavior the least, whenever I receive free spins from them they are never on my account, every time same story I have to ask from support and then wait for them to add me the spins and not to mention that I have to wait for days.

The last free spins which were on the new slot Red Riding were given on 25th October and still they are not added to my account, contact them several times and nothing.

Its not about few or several free spins,the thing is if I am given any I expect to be in my account!

Bonus is good and can select it. There are also plenty of different games. Chat was friendly. If you want to try many games so you can play here.

I played many games, but I lost my bonus and my deposit. This is the truth. I have played in many other casinos, and I have won much better there. So I must say that I am very disappointed. Wagering is 50xbonus. Not very good. This is my own opinion. I can't understand why my first review was removed though I said only my own experience of this casino.

Lucky Casino is another newly added casino to AskGamblers site which I previously signed up looking for a freebie. Well... I saw 10free spins for every new player who will open account there and was hoping to get those free spins. I really hate those advertising "for all players" when you open their site and read their T&C you'll find out you are not eligible, well for few selected countries.

Honestly whenever I look or find a free chip or free spins offered by some new casino I rarely read their t&c of the freebies and yes that is mistake made by me. Well still opened account here and realized I am not eligible to play those free spins. I like the look of their site, really easy to navigate, specially the bonus page where you can look and see all the welcome bonuses they have to offer or the free spins and the fact that the minimum deposit is 10 euros to claim some welcome or bonus offer.

They have great customer support, which were there all the time, well that was while I played here and must say they are very friendly and informative. They are one of the newest casinos I have played, established this year, but still didn't like the fact they have only Curacao licence. Casinos must understand that players with casinos with this type of licence don't feel secure and we all know the reason why.

Knowing the fact that there are a lot casinos with fake Netent games and they are all with Curacao licence, it seems like Curacao doesn't care that much. Still, I played at many casinos with the same licence and must admit in several of them I had no problems at all,s o lets hope this are from the nice guys.

As I said I liked the site and decided to give it a try and yes I took their welcome bonus which has wagering requirements of X 50 the bonus only. When I asked the support are those bonuses come with different wagering, I was told that all their bonuses comes with same wagering of X 50. I know X 50 isn't that small amount to be wagered but still better then other casinos has to offer, wagering the bonus and the deposit made.

Yes, again I played Piggy Riches and must say I played very short time. My balance reached to 70 euros and that was the biggest amount I had on my account. Lost the bonus pretty fast around in 20 minutes, but still as I previously mentioned I liked the casino and will deposit here again.