Lucky Casino Complaints

I requested a withdrawal of 1000$ on dec 15th using muchbetter. I put my account on timeout as I wanted to ensure I didn’t reverse it.

According to their terms the withdrawal should have been processed on the 17th. I contacted them on the 18th for an update.
I was told there was a technical issue with my withdrawal.
They did not contact me.

This is the second time I’ve had a withdrawal “error” at this website.

I’ve made numerous attempts to contact them and am constantly told they need to contact their “payment team”.
I can’t reverse this withdrawal or do anything with the funds. I can’t even see them anywhere.

At this point I’m being told the “holidays may make cases take longer”. Still haven’t gotten a reason or a timeframe or anything.

Withdrew $500 from lucky casino via muchbetter, it moved it to pending. when I looked at the account in the morning to check the account it had been moved to processing but said error and does not give me the option of canceling it. Inquired on the only chat as to what the error was. They could not help so they created a ticket. Emailed customer support multiple times and was told the ticket has been created and they are working on it . 48 hours later I check again . Still same - processing/error. No access to my money , no explanation or help on what I can do . Chat with some one today. (Saturday ) . "Sorry cant help you, the payments department is off on weekends , they will look into on Monday " this will be 4 days of sitting and waiting .. I dont mind waiting .. I just want and answer of what went wrong or at the very least the ability to access my money. Very disappointed with customer service

Hi. I depositted 25 euros via trustly on 14 september. The deposit didn`t credited so i contacted live chat and chat agent said me to send the receipt of payment on email. I sent email and they replied they can`t see any deposits from me. Then i contacted trustly and they said the problem is on the casino. I also contacted my bank, and they said me to contact the casino to solve the problem.. but still the deposit not credited.

I have tried half a dozen times to get a withdrawl from this site and sent 10 emails in the process. My account and documents have all been verified and approved and I have accepted NO bonuses yet each time I try withdraw it gets automatically cancelled by the site and I get told it’s due to a “technical issue” and that if I try again it will go through. This has been ongoing for nearly 2 weeks and they have done nothing, not even offered me and alternative method and as it stands they are withholding £1000 of my money and have to grounds to do so as per their own terms & Conditions. I have several screen shots to prove all of this as well as the email thread. I feel they are purposely cancelling my withdrawal in the hope that I gamble all my winnings away. I have tried and tried to get this fixed, asked them to escalate as a matter of urgency but got absolutely nowhere, they are still sitting with £1000 of my money.

I won 25 500 nok on LuckyCasino.com. I did a withdrawl and only got 24 659,64 nok. In the info they say there is no fee. And since they offer me to deposite in nok and withdrawl in nok it shouldnt be any other then 25 500 nok that is paid out to my account. I have now tried for over a week to get the last of my money but they just keep saying "you have to accept this". I made a withdrawl of 25 500 nok with no charge or fees and still i didnt get all my money.