Lucks Casino

I won 2000, I asked for withdrawal a few days ago.... I asked for bank transfer, a couple of days later they told me to cancel and ask for a withdrawL to a visa. I did. I emailed them docs many days ago They email me back three days after asking for docs???? I am fed up of chasing after my money. This casino was too good to be true. I loved everything about it. No response to my emails. ChAt below will show u what I am deLing with. I am so disappointed. They owe me 2000 and are not paying me. I want my money via bank wire. I deposited with a PAYSAFE voucher. Web site is cleAr...BANK WIRE AVAILABLE. Here is my latest chat. The following is a record of your online chat. General Info Chat start time Jul 17, 2016 12:27:32 AM EST Chat end time Jul 17, 2016 12:47:14 AM EST Duration (actual chatting time) 00:19:41 Operator George Chat Transcript info: Please wait for a site operator to respond. info: Welcome to Live chat, You are now chatting with 'George', How may i help you? George: Welcome to our Live Chat Support,How may I help you? Johnny: Why has my account not been verified???? Johnny: What's taking so long? Johnny: [email protected] George: Thank you George: Give me a moment please Johnny: K Johnny: Well? George: As i can see from your account details your withdrawal request is been handled by the Security Department! They only working on daytime,i will forward this to them in order to contact you as soon as possible! George: Please be advised to wait for them to contact! Johnny: Contact for what??? Johnny: I repeat. Contact me for what?? I sent u everything George: George: Once your documents are viewed by the relevant department they will contact you! George: Please be advised and be patient! Johnny: I sent them a week ago?? Johnny: One week to verify? George: There is no one of the Security Department right now! George: Please be advised and wait ! George: Thank you for your understanding and cooperation. Johnny: george. Johnny: Dont talk to me like I am a freaking Morin! Johnny: u people owe me 2000 dollars Johnny: no one is answering my email Johnny: one week to verify my account Johnny: this is not normal George George: Your withdrawal request is in procedure as i can see from your account details! George: But it is handled by the Security and Finance Department! Johnny: what does procedure mean george Johnny: has my account been verified? George: Please be advised and wait for them to contact you via email! Johnny: why do u risk losing a good player like me? Johnny: u sent me an email to cancel my withdrawal and redo it again back to original deposit method and said credit card Johnny: i never deposited with a credit card to begin with Johnny: Do u do bank wires to Canada or not? George: As i can see you have cancelled the first withdrawal request and you have change method and you made a new withdrawal request! Johnny: duh???? U people told me to do that Johnny: why don't u wire to canada Johnny: u made me change from bank wire to visa Johnny: u r not verifying account George: Ok please be advised and wait for the Security Department which have asked you to do this change, to contact you ! Johnny: nothing is happening Johnny: so basically George u can't do anything Johnny: orrect Johnny: correct Johnny: tell me something please.... What exactly do u do here? Johnny: i have emailed you security department 5 times george Johnny: no oneis answering me! Johnny: natalie from your support stopped responding after I won!!!! Johnny: if my withdrawal isn't account is not verified by noon Monday, I will contact the ukgc George: I will forward this to the Security Department so one of my colleagues will contact you! George: Please be advised and wait for them to contact you via email! George: Thank you for your understanding and cooperation. Johnny: i will contact the ukgc and file a complaint. This is unacceptable George. Johnny: Not answering emails of a player after he wins is ridiculous Johnny: one week to verify an account is deplorable as well George: As i can see you have cancelled the first withdrawal request and you have change method and you made a new withdrawal request! George: A withdrawal takes 3 business days to be reviewed by our finance department, once approved it is released/sent and can take between 3 and 7 business days to reach your bank/card depending on your bank Johnny: u told me to do that!!! George: I will forward this to the Security Department so one of my colleagues will contact you! George: Please be advised and wait for them to contact you via email! George: Thank you for your understanding and cooperation. Johnny: why do I have to wAit three damn days again? Johnny: u tell me to cancel my bank wire and ask for a visa withdrawal and make me wait three days again?? Johnny: this is not normal George: Please be advised and wait for them to contact you via email! George: Thank you for your understanding and cooperation. Johnny: i want my withdrawal processed by noon Monday george, that's it! Johnny: freKing robot! George: I will forward this to the Security Department so one of my colleagues will contact you. George: Thank you for your understanding and cooperation.

I withdrew £300 on wed 13th April. I was asked to submit verification documents on Friday 15th. Which I sent straight away. I have emailed them Tuesday and Wednesday of this week and received no reply. It is now Thursday the 21st and my withdrawal is still saying pending and I have had no reply to my emails