No response, still nothing being done for my 2000 withdrawal

I won 2000, I asked for withdrawal a few days ago.... I asked for bank transfer, a couple of days later they told me to cancel and ask for a withdrawL to a visa. I did.

I emailed them docs many days ago
They email me back three days after asking for docs????

I am fed up of chasing after my money.

This casino was too good to be true. I loved everything about it.

No response to my emails.

ChAt below will show u what I am deLing with.

I am so disappointed.

They owe me 2000 and are not paying me. I want my money via bank wire. I deposited with a PAYSAFE voucher. Web site is cleAr...BANK WIRE AVAILABLE.



Here is my latest chat.


The following is a record of your online chat.
General Info
Chat start time Jul 17, 2016 12:27:32 AM EST
Chat end time Jul 17, 2016 12:47:14 AM EST
Duration (actual chatting time) 00:19:41
Operator George
Chat Transcript
info: Please wait for a site operator to respond.
info: Welcome to Live chat, You are now chatting with 'George', How may i help you?
George: Welcome to our Live Chat Support,How may I help you?
Johnny: Why has my account not been verified????
Johnny: What's taking so long?
Johnny: xxxxxx­xxx­xxx­@ho­tma­il.com
George: Thank you
George: Give me a moment please
Johnny: K
Johnny: Well?
George: As i can see from your account details your withdrawal request is been handled by the Security Department! They only working on daytime,i will forward this to them in order to contact you as soon as possible!
George: Please be advised to wait for them to contact!
Johnny: Contact for what???
Johnny: I repeat. Contact me for what?? I sent u everything
George:
George: Once your documents are viewed by the relevant department they will contact you!
George: Please be advised and be patient!
Johnny: I sent them a week ago??
Johnny: One week to verify?
George: There is no one of the Security Department right now!
George: Please be advised and wait !
George: Thank you for your understanding and cooperation.
Johnny: george.
Johnny: Dont talk to me like I am a freaking Morin!
Johnny: u people owe me 2000 dollars
Johnny: no one is answering my email
Johnny: one week to verify my account
Johnny: this is not normal George
George: Your withdrawal request is in procedure as i can see from your account details!
George: But it is handled by the Security and Finance Department!
Johnny: what does procedure mean george
Johnny: has my account been verified?
George: Please be advised and wait for them to contact you via email!
Johnny: why do u risk losing a good player like me?
Johnny: u sent me an email to cancel my withdrawal and redo it again back to original deposit method and said credit card
Johnny: i never deposited with a credit card to begin with
Johnny: Do u do bank wires to Canada or not?
George: As i can see you have cancelled the first withdrawal request and you have change method and you made a new withdrawal request!
Johnny: duh???? U people told me to do that
Johnny: why don't u wire to canada
Johnny: u made me change from bank wire to visa
Johnny: u r not verifying account
George: Ok please be advised and wait for the Security Department which have asked you to do this change, to contact you !
Johnny: nothing is happening
Johnny: so basically George u can't do anything
Johnny: orrect
Johnny: correct
Johnny: tell me something please.... What exactly do u do here?
Johnny: i have emailed you security department 5 times george
Johnny: no oneis answering me!
Johnny: natalie from your support stopped responding after I won!!!!
Johnny: if my withdrawal isn't account is not verified by noon Monday, I will contact the ukgc
George: I will forward this to the Security Department so one of my colleagues will contact you!
George: Please be advised and wait for them to contact you via email!
George: Thank you for your understanding and cooperation.
Johnny: i will contact the ukgc and file a complaint. This is unacceptable George.
Johnny: Not answering emails of a player after he wins is ridiculous
Johnny: one week to verify an account is deplorable as well
George: As i can see you have cancelled the first withdrawal request and you have change method and you made a new withdrawal request!
George: A withdrawal takes 3 business days to be reviewed by our finance department, once approved it is released/sent and can take between 3 and 7 business days to reach your bank/card depending on your bank
Johnny: u told me to do that!!!
George: I will forward this to the Security Department so one of my colleagues will contact you!
George: Please be advised and wait for them to contact you via email!
George: Thank you for your understanding and cooperation.
Johnny: why do I have to wAit three damn days again?
Johnny: u tell me to cancel my bank wire and ask for a visa withdrawal and make me wait three days again??
Johnny: this is not normal
George: Please be advised and wait for them to contact you via email!
George: Thank you for your understanding and cooperation.
Johnny: i want my withdrawal processed by noon Monday george, that's it!
Johnny: freKing robot!
George: I will forward this to the Security Department so one of my colleagues will contact you.
George: Thank you for your understanding and cooperation.