LuckLand Casino

As I have attached all the screenshots from the chat.after being with them for nearly 2 years now. I deposited the money in my account had winnings from the game. Went on to withdraw didn't let me. 15 times I went to cash out same msg. When went to chat and explained I had my real money and real winnings which was nearly 5k.i was not using no bonus and my bonus balance was 0. Why they didn't let me withdraw my money? She said I was wagering for a bonus with my real money. bonus which I received 7 months ago and expired after 24hrs then. Wow. I requested them for the refund of my winnings first she said no they can't then after explaining she said she will put a request but can't promise as they were in the right for converting my real money and real winnings into wagering for a bonus which was expired 7 months ago. After that I went back to the chat and sent a screenshot of UKGC laws and told her everything she explained regarding wagering was completely different from the law. She said we will look into it and now blocked my account. What seriously what do I do? Got all the screenshots of the robbery

I liked that you actually have a chance with this casino and hope I'm wrong in thinking otherwise. If luckkand sees that what in asking is nothing for a casino with such marketed honour. I truely lived this casino and thought sweet for once a casino out there that's fair and not a set up scam like so many other ones if they look into my case in sure they will have no problem honouring what I am entitled to. Other than that I am waiting on someone to get back to me. This is why for now I rate this casino as the greatest please don't let me down luckland

They made me think that I won 10000. With technology and me not understanding that I couldn't wager over a certain amount why would they lead u on thinking you had won. I was truely straight disappointed with this casino. I never win anything from online casinos and when I thought I had actually won 10000 I was exstatic. I tried to withdraw 7000. And it came back denied because I had done it with the promotional bonus offer and wagered to highi was broken and disappointed beyond what I imagined. It shouldnt make a difference weather I wageref a dollar or 20 that's the idea of gambling it's a chance not a set of rules. I should be at least be awarded half as I deposited my own money I never even wanted the bonus I just think it's pretty cheesy of them. I'm still waiting on a email and truely hope they make it right. But yeah extremely disappointed especially the fact I truely had all expectations right to the end that I had legit won. Awesome way to take someones heart and crush it so easily

LuckLand Casino

3 years ago

Dear Cashnate,

Thank you for taking the time to review LuckLand casino, we appreciate your feedback, it helps us improve our service every day.

Like you said our casino is legit and we aim high towards our customers and their casino experience.

We are sorry to hear that you are disappointed as well with how the wagering affected your earnings; as you mentioned, it seems there was a lack of technology understanding, therefore the winnings could not be withdrawn, due to bonus wagering.

Please make sure to read every T&C before you play in our, or any other casino, as these might affect your experience for good once you understand how they work.

Best regards,
LuckLand Casino

This is one of my favorites. Website is modern enough without too much movement or resource hogging. Support is fast, friendly and knowledgeable, bonuses are fair and worthwhile, a lot of slots to play, and in my experience better than average speed on the cashout and no verification requirements on cashouts under $2300. This is one that everyone who casinos online should try out. It's one of four on my favorites bar. Also, for me at least, the name holds true everytime I log in a hit in a huge way on whatever game I'm playing.

The limited cashout amounts per day/month and the limitations on cashout options for Canadian players are really the only issues I have with this casino.

LuckLand Casino

3 years ago

Dear customer,

Thank you for taking the time to review LuckLand Casino, we appreciate your feedback, it helps us improve our services a lot.

Glad that you like the look n' fell and enjoy playing at LuckLand Casino.

Best regards,
LuckLand Casino

Played with a Bonus and made a deposit of 25€ Managed to get through all the wager and cashout 658€!
I am very grateful for this and it made a lot of fun playing there!
The number of games is reasonable and you have quite a bit to chose from.
My documents got approved very fast.

Not much to dislike here.
The number of games could be higher, some well known slots aren't available here, but that isn't a big thing.
The withdrawal process isn't too bad at all either, the 2 days waiting time for approval is reasonable and ok for me.

LuckLand Casino

3 years ago

Dear customer,

Thank you for taking the time to review our casino, we appreciate your feedback and happy to hear you won at LuckLand Casino!

If you think there are specific games that are missing please contact our support and mention that to them, they will escalate internally and hopefully those games will be available for your to play if possible.

Best regards,
Luck Land Casino

I'm very happy with Luckland Casino. Real professionals, quick response from the support team, big wins, it's very easy to deposit and withdraw too. I got my first withdraw very quick.

Good choice of games, and good live casino. And the website is reliable and simple to use. What else I can say. Best place to play!

LuckLand Casino

3 years ago

Dear customer,

Thank you for taking the time to review our casino, we appreciate your feedback :)

Best regards,
Luck Land Casino

Nice amount of games, smooth and pleasant surfing. Fair bonus and good conditions for the player. The site looks good and cozy. Highly recommend!

LuckLand Casino

3 years ago

Dear customer,

Thank you for taking the time to review LuckLand casino, we appreciate your feedback and happy to hear that you enjoy :)

Best regards,
LuckLand Casino

Ideal online casino to have a fun time playing casino games such as slots, roulette and blackjack while enjoying huge bonuses and more. I'll play more time I can here. It's fun. And the Registration is simple and easy. Flexible payment and withdrawals, I cashed out without a problem.

LuckLand Casino

3 years ago

Dear customer,

Thank you for taking the time to review LuckLand casino, we appreciate your feedback :)

Best regards,
LuckLand Casino

Good servers support easy to play. Very easy to deposits. Good promotions. Chat support very fast while efficiency described in following chapter. Quite big variety of games.

Withdrawal procedure is an never ending story. Upload documents does not work, however promoted as fast way. Sending documents via email does not help, you are asked for documents all over again. Probably never to withdraw. If for any chance, will let you know.

LuckLand Casino

5 years ago

Dear Customer,

We appreciate the positive words you have written about us,

We always try to provide the best service for our clients.

On the other hand we couldn't find your Username according the name you mentioned at the feedback.

Please Contact our Customer support direct so we can possibly resolve the situation,

Best Regards,

Luckland Casino.

A wide range of games, a site loads quickly, does not get stuck like the rest of the competition. Simple and fun.

LuckLand Casino

5 years ago

Dear Mortalos8989,

Thank you for the kind words,

We are excited about the positive game experience you had with us!

Best Regards,

Luckland Team.

I invested some money in playing in this casino and I managed to play out the bonus - my first impression is a nice webpage and very good performance of the games. I stopped the withdraw today and played again and get a bigger win - and regarding fairplay and winning chances I must consider they seem to be really fair compared to other casinos I played - and I play a lot. Due fact the transaction process and withdrawal process is not finished yet - I keep you updated how this was.

At the moment no dislikes because everything was fine.

You have to contact customer service every time they give u free spins. Its hidden.
They dont like to pay out winnings. Sending special offers when you are trying to withdraw money. Trying to drag out the time. Extremely slow on answearing emails and chat.

Large selection of games, the casino is pretty easy to navigate though, plenty of bonuses these are all the reasons why I decided to open an account with this casino.

Upon starting the warning signs were all there, Terrible game play, terrible customer service a couple of times in live chat they would say "just a moment" and then half an hour later your not even in a chat anymore. In my humble opinion Avoid at all costs. It's a shame with such a nice look to it these guys could be doing big things.

LuckLand Casino

8 years ago

Hi,

Thank you for your review. Your feedback is very important to us, to always improve and give the best experience possible for our players.

I’m sorry to hear that your time with us was not the best, and that you did not receive the support that you needed from our Support Team.

If you could please send me a private message, or email us at [email protected], with your username, I would be happy to personally look further into this, to see if there is something I can do to make your experience better.

If you have any further questions or issues regarding our site, do not hesitate to contact us.

Sincerely,
Emma LuckLand Team

I really enjoyed the casino. Games is not too much but just enough. Chat was good, and the problems were solved.

The only downside was that the payout is slow, but the main thing is that yes winnings will always be paid.

LuckLand Casino

8 years ago

Hi,

Thank you for your kind words!

We are happy to hear that you enjoyed our casino. I’m also happy to say that from now on the withdrawal time is 48 hours, or faster depending on your VIP status - so you’ll receive your winnings in no time! https://www.luckland.com/terms-and-conditions/

Best regards,
Emma, LuckLand team

Spend a few 1000 euro's here. Many, many bonuses. Live chat is always available but the Phone does not work from the Nêtherlands. Eventually I withdraw 1100 euro after losing thousands. At first I won over 2000 euro and withdraw 1600, but you know how it goes. 96 hours before paying out. So you can cancel your withdraw at any time.

Live chat is a big plus. Except for 1 guy who answered everything with 1 word.

Verification process takes long. Pending withdrawal 96 hours.

LuckLand Casino

8 years ago

Hi Aria,

Thank you for your review and I’m happy to hear that you enjoyed the bonuses we offer.

I’m happy to say that we changed the pending time for withdrawals from 96 hours to 48 hours. This change came as a direct respond to our players needs.

Regarding our land line, we have an international number that will work from all parts of the world – 442036210630.

If you have any further questions regarding our site, don’t hesitate to contact us.

Best regards,
Emma, LuckLand team

Service seems to be very nice, but with the winning chances of this casino they should be. I guess they have a lot of angry customers.

Feels likes a scam. They give away loads of bonuses for you to keep on playing but in the end only to loose more money. Worst winning chance ever. The moment you actually do win something that's only the beginning of loosing all your money which you've won. It happened to me more then 6 times that i actually win a big price (125 euros), only to find out that the next couple of wagers you loose all your wins.

I never write any reviews about casinos, i think i'm not a bad looser, but this casino is nothing more then a money pit. Getting as much money from their costumers as possible, without giving them actually a chance to win a (big) price also.

This casino should be avoided at all costs.

LuckLand Casino

8 years ago

Hi,
I appreciate you taking the time to write to us regarding this.

I would like to look at your game play and get back to you with more details. Can you please send me a PM with your LuckLand username, and I’ll look further into this?

I’m sorry to hear that you had a bad experience. LuckLand recently experienced a turnover in management, with that a new vision on customer experience.

Best regards,
Emma, LuckLand team

I registered in luckland casino. I got a welcome email that contains my plaintext password. They do not care about security.

LuckLand Casino

8 years ago

Hi Gpasi,

Thank you for your feedback.

Security is something we take very seriously, therefore we have 256 bit encryption SSL system, same as your local bank.

The welcome email you receive when signing up in our casino should not contain the password in plain text – only your username. If you have got the password in this email, I kindly ask you to send me a PM with your LuckLand username and I’ll look further into this.

If you have any further questions, don’t hesitate to pop into our Live Chat.

Best regards,
Emma

I recently found LuckLand Casino on the AG list of casinos. It was enough only one look at the monitor of my laptop to spot the fact here that the pending time takes 96 hours. Because of this information, I immediately wanted to give up on the intention to create an account here. But, however I decided to check out for that with the casino support via live chat.

The good thing is that the casino offers support via live chat. Also, the live chat is available 24/7 and it is pretty fast. However, I'm not satisfied with the professionalism and the kindness of the operator. First, the operator needed my casino username. When I wrote that I'm still not a member of their casino I receive an answer that they share that information only with their members. However, after my insisting I got an answer that if everything is OK with the documentation (if the account is verified), the cash-outs process may take 4-6 working days. That is a lot of time and I can say that here, if you have a payment, you will have a long wait for your money. Also, the casino where you can wait even 6 working days for payment can’t receive a positive rating from me although this casino has a solid welcome bonus offer which consists of 3 bonuses on the first 3 deposit.

It is about a bonus of 100%, 50% and 150% with wagering requirements of 30 x deposit + bonus. Beside to these bonuses for new players there are also bonuses for regular players and slot tournaments. Also, I like the selection of games that the casino has to offer. They offer games from 3 reputable software providers: Netent, Microgaming and Betsoft. Anyway, it is not enough to recommend the LuckLand Casino and at the end I even did not created and account here. If the cash-outs process here was faster I'd change my mind and certainly I’d joined Luckland Casino. As this, for LuckLand Casino I give only 5 of 10 possible stars.

LuckLand Casino

8 years ago

Hi Lilianinthahouse,

Hope this message finds you well.

I’m sorry to hear that you decided not to sign up with us. However, I appreciate the time you spent getting to know our site and writing this review. This makes it easier for us to constantly improve our site and our support team.

Firstly, I would like to tell you that since you contacted us, we have made a lot of changes in our casino. For example, we have a brand-new support team who can help you with your requests.

Even if you’re not a member in our casino, we’re happy to share all the information you need to know about our offers, games or any else you might want to know.

Also, our withdrawal time is no longer 96 hours, we have recently changed it to 48 hours and this cam be faster depending on your VIP level.

However, we are happy to hear that you like the games provided and all the bonuses we offer. Now we even have a better Welcome Bonus!

1st deposit you'll get 100% bonus + 30 free spins on Aloha.
2nd deposit you'll receive 150% bonus.
3rd deposit you'll get 200% bonus AND 100 free spins.

Hope to see you back soon!

Best regards,
Emma, LuckLand team

I did 8 deposits from 20 € in 10 days I never won anything, inadequate customer service, casino to be avoided like the plague!!! I asked for the immediate cancellation, I hope they made it!!!

LuckLand Casino

8 years ago

Hello,

I’m sorry to hear that you had a bad experience. However LuckLand has recently experienced a turn over in management and a lot of changes have been made. We have a brand-new Support team who can help you and give you some tips about the games.

We appreciate you taking time to write to us.

Sincerely,
Emma, LuckLand team

Casino games they are offering. But that does plenty of casinos as well.

So if u wont to play and wont the support personal treat u like a pies of s*** this I the casino u are going to play. It takes them 6 days to just verify your account and another 3 days to pay your money. There is nothing I mean nothing good with this casino. I just tell u AVOID.

LuckLand Casino

8 years ago

Hi,

I appreciate you taking time to write this message.

It sounds like you had a very bad experience with us, since then we made some significant changes.

We have a brand new management and support team bringing a different vision.

In regards with our withdrawal policy, I have to say that we cut it down by half. Meaning, the withdrawal time for newbies in our casino is maximum 48 hours after account verification. This can reach up to a couple of hours for our VIP players.

If any further questions, don't hesitate to contact us.

Best regards,
Emma, LuckLand team

First time I heard about Luckland casino was last month, when I noticed them somewhere on the net and I decided to ask if maybe they offered no deposit bonuses for new players. I spoke to live support and was told that they have only welcome deposit bonus. Since I didn't know anything baout them, I decided to wait for a while so when they got added to askgamblers, I approached them again.

I was quite interested in this casino because they have Netent and Betsoft games and if before I wasn't a big fan for Betsoft, I've become one in the last months. I noticed they offer a welcome bonus so I asked the support about the details. I was told that the wagering is 40x deposit+ bonus, and I have to say that in my humble opinion that is way too much for a welcome bonus, as the bonus itself is quite standard- 100% match and 30 free Starburst spins. The support was polite and professional, also easy to reach both times I spoke to them and that made me feel more comfortable. After registration I made a 30€ deposit and played bonus free, as I didn't like the rollover requirements. I think they have decent game selection, but it could be improved.

I started to play Koi Princess, which is one of my most favorite Netent games for now. I played with 0.40€ bets and had many bonus rounds, so quite quickly my balance was up to 80€. Then I increased bets to 0.80€ and even then had a couple of big winnings, on bonus wheel I managed to get 50x bet win. Because of that I thought maybe the game was in a good mood so at last I increased bets to 1.20€ per spin which for me isn't very usual. I had 2 sure win free spins and also one bonus wheel with these bets, but they paid only 5x-10x bet, I started to get lot less winnings and played until I lost all my balance.

Overall I had a decent time at Luckland casino. Right now I don't think I will make another deposit there because the game selection could be larger and because I don't like their promotions, they all are small with large wagering attached. Support was nice and casino looked good, so if they improved those both things I mentioned, I would gladly deposit again.