I hope You can help me with this case.
You are my last hope.
First I registered at luckland, deposited and received bonus.
Played for some time and made a withdraw for 1450€.
First I sent all documents and they were verified.
I inform you that your documents have been approved, you can withdraw your winnings right now by going directly to the checkout!
Melanie, Luckland Casino
8 days after that email, I receive another one.
You have been identified as part of a group playing with a system that was meant to leverage the bonuses given by the Casino, ensuring the winnings on the long run from the Casino. This system is against our terms and conditions and purely taking advantage of the bonus generosity of the Casino. Casino bonuses were meant to enhance the enjoyment of our players and indeed increase their chances of winning, which is why, in cases where players winning in normal play style, Luckland Casino is one of the fasted paying Casinos when it comes to withdrawals of winnings.
This system and gaming pattern was built to abuse the Casino bonus system and we will do our best to ensure our Casino is not being attacked by this level of abuse.
We decided to block your account and refund the deposits made on the Casino. Luckland Casino is registered in Curacao and oblige to the license agreement of the Curacao government.
Please refrain from opening any other accounts with Luckland Casino, or any deposits made or winnings will not be refunded.
My winnings were taken away, I am not sure what I did wrong.
Just played couple of slots, also those slots were allowed by there terms and conditions.
Best regards, M.S.