January 6, I made a deposit of 600 euros.
On January 8 in the morning I ordered a withdrawal in the amount of 2,700 euros. (File "1")
I immediately wrote to the chat: "Do you need any documents?"
The employee in the chat gave a list of documents, I immediately uploaded everything to the site.
January 10, I receive an email with a request for documents. (2nd time !!!)
I naps in the online chat, I was told that this is a mistake.
It’s been more than 48 hours since I sent the documents and made the withdrawal.
Account remained 600-650 euros. I continued to play at low stakes.
Until January 14, I continued to play and greedy withdrawal.
January 15, I could not log into my account.
I wrote on the email: what happened to my account?
Received a letter stating that I was restricted access because they did not receive the required document:
I can see your account is currently on hold until the requested documents are submitted and approved (need the official RIB Document for WireTransfer: ****6800)
Contact us anytime by online chat for an instant response and the very best offer of the day or by email at [email protected]
Ticket ID: 36788
I think that they restricted my access due to the fact that I stopped playing (they expected that I would lose the remaining money ~ 600 euros)
I sent the required documents to the email (sent the documents for the 3rd time)
January 16th I received an email:
Thank you for contacting us and for your cooperation.
I can fully confirm that I have escalated your attached documents to the relevant department for them to be checked :)
Please not that it takes 48 BUSINESS hours for your documents to be approved by our finance department as per our terms and conditions :)
Thanks and good evening !
Ticket ID: 37009
After that, the emile passed more than 48 BUSINESS hours, nobody wrote to me.
I decided to write a public complaint.
DO NOT IGARATE IN THIS CASINO, they have not paid 3,000 euros for 2 weeks already.