Las Vegas USA Casino

Item: Las Vegas USA Casino
Rating: 1
Author: Goran G.

The casino is terminated.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 26 reviews

3.7/10

26 reviews

Complaint Response 119 complaints

3 days avg. 119 complaints

What we like

Massive number of slots, table games, and video pokers
24/7 live chat support, as well as toll-free phone and e-mail
Strong security protocols
Guaranteed fair by TST
Mobile casino included

What we don’t like

Withdrawals may take a week or more
TST audit report is 5 years old

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Goran G.

Las Vegas USA Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.lasvegasusa.eu

Established

2002

Licences

Panama Gaming Control Board

Company

Main Street Vegas Group

Affiliate Program

Mainstreet Affiliates

Languages

English

Casino Type

Instant Play, Crypto Casino

Deposit Methods

MasterCard, Visa, Bitcoin

Deposit Fees

Withdrawal Methods

ACH, Cheque, Money Order, Neteller, Bitcoin

Withdrawal Fees

Withdrawal Limit

Not Stated

Currencies

US dollars

Pending Time

5-7 days

Withdrawal Times

E-Wallets 2-5 days
Bank Transfers 7-12 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

RTG

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

Phone Support

(604) 233-0454
(888) 387-6717
+506-283-0061

FAQ Section

Suggest an edit

Las Vegas USA Casino is an online casinos powered by RTG software, one of the largest platforms in the world. This casino, owned by the long-established Main Street group, currently holds a license in the jurisdiction of Panama.

Security and Fairness

When playing online, players should always check to make sure the casino of their choice is keeping their information safe. Las Vegas USA Casino does this with 128-bit SSL encryption, which prevents strangers on the Internet from reading any information you send to the casinos. Furthermore, the casino server is protected with the latest in firewall technology.

Las Vegas USA Casino also guarantees that their games are fair. Although Real Time Gaming has a solid reputation in and of itself, Las Vegas USA Casino has also gotten their games audited. The company that does the auditing, TST, is one that online gamblers have trusted for years. It should be noted, however, that the latest report is 5 years old.

Support

Las Vegas USA Casino understands the importance of good customer support. This is why they use a 24/7 live chat help client to assist their players. Accessible through the website, players can use the live chat service and get in touch with a representative within seconds. If you'd prefer to get your problems resolved through other means, you may also call them toll-free from the US, or send them an e-mail.

Virtual Games

Since Las Vegas USA is a RTG casino, players have more than enough games to take advantage of. Slots lovers can play one of the largest libraries of video slots in the business. Whether you like the cosmopolitan edge of Paris Beauty slot or the Oriental flair of Wok n' Roll, you'll have a ton of variety at your hands. People who prefer the three-reel games will have about a dozen to select from, all with equally good animation quality.

Table games lovers can play a variety of different games. Choose from five different blackjack games, American and European roulette, craps, sic bo, casino pokers, and many others. All of the games come with realistic effects and even more realistic dealer voices.

If you're a video poker aficionado, Las Vegas USA Casino is one of the best places for you to play. Their casino offers around 20 video poker variants, both in single-hand and multi-hand modes. Since this is RTG video poker, you can enjoy flawless gameplay and generous paytables, as well.

Complaints

Read the complaints other players have left for Las Vegas USA Casino. Learn more about complaints.

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Delayed Payout Las Vegas USA casino

Withdraw I.D. # is 6703697. On July 27th I deposited $25 into Las Vegas USA casino online with claiming no promo or bonus. I had won about $500 or so on a slot machine. After I played my balance down to $400, I decided to request a withdraw. It has been as hard as pulling teeth to try to get this casino to do what they should do which is honor my request for a payout. I have had several email and chat attempts to receive my winnings and I just keep getting the run around or ignored all together. I am not sure why I have to work so hard to get them to do the job they're hired to do. I should ask for hourly pay on top of my payout! Anyway, it's been well over but at least 5 business days and my status still is in pending mode as if my payout hasn't been addressed in any way at all. I did finally get my account verified by their security department on Friday and I hope that this matter will be resolved quickly. This was my favorite online casino but they definitely just lost a loyal customer by not being very loyal themselves. Not a good look Las Vegas USA casino. This isn't what I wanted at all, to be on bad terms and still no winnings in my pocket but I'm afraid this is where I stand now.

Unresolved

$400

Game Glitch

I was playing Achillies this morning and I was playing one line at max bet which was .50 cents when I hit the three bonus guys which are also the wilds with k on the end. The game glitched as soon as I hit that combo. I didnt panic as I had this happen before. Before I did anything I took a screenshot of my spins. Then I went to support. The lady I talked to said she would refresh the game. 2 sec later she said I may lose my spins. I said hold no way. She did it anyway. I got kicked out of the game and logged out. Once I was able to log back in I went to support where they said I agreed to do which I didnt. I asked for my chat transcripts from 5 different people they refused to send them and now will talk to me saying they were in the right. I'm so upset because I know that was a great win. What do I do?? I googled the reviews and this is what comes up.

Unresolved

3000 in withdrawals pending for 4 weeks

I have 3 withdrawals pending from 11/2/23 for $1000 each totalling $3000. The request IDs are 6494680, 6494679, and 6494675. I've asked multiple times in chat when I will be paid and they continue to blame their 3rd party vendor. They will not tell me when I will be paid or even give me an average amount of time that a withdrawal takes to be processed. They won't say if I will wait 2 more weeks or 2 more months. They said I could email [email protected] and include Attention Management in the subject line, which I have done multiple times. They took a week for a response and said the same thing, that I will get an email when my request is processed. They will not tell me how long the process takes.

I will add that I used to play here in 2018 and 2019 and had multiple withdrawals processed that only took 7 days. I don't know what the issue is now. I just want my money.

Resolved

$3,000

5 weeks and still waiting for payout

I have received the same response from their support that the delay in payout is the fault of their payment processor but 5 weeks is rediculous. I have continued to follow up every single week since I first put in the request and I get the same response, that it’s not their fault. I have to wait my turn, and that is ridiculous. They have continued to say that everything else is fine. I have asked them for the regulatory agency that oversees them and they refuse to give me that information and they don’t have it on their website.

Resolved

$1,000

Casino not paying me

I have been a player on this site for a long time and lost countless deposits totalling thousands and thousands of dollars. I deposit using BTC and never take bonuses so that I never have to worry about meeting rollovers or sending in copies of credit cards. I was playing video poker and finally won $3k I went to withdraw and found out you can only withdraw $1k max via BTC. Well that's my fault for not checking beforehand. I then found out I can request multiple $1k requests and they will pay two of them together. As soon as I requested payout I got emails from support saying I now needed to send in ID and a utility bill even though I deposited via BTC and had no credit card. I didnt care so I sent them the docs they required same day and I also received a call from their security dep and verified what they needed. I was told that my acc was verified and that I would be paid now. This is where support started becoming harder to reach, they would ignore my chat requests and 5 days in a row I asked to speak to a supervisor and 5 straight days I was told no I couldn't speak to one. I was told they were waiting on their 3rd party payment processor to send their next batch of payments. I simply asked them for a date of when that would be and they could not give me an answer. If they truly had a processor that was making these payments it should not be a big deal to say the next batch will go out in 2 days or a week or 2 weeks or however long as long as they stuck to that. What casino can't give you any time frame at all as to when your payout will go out? I also then found this site and saw multiple complaints from players also waiting on payouts that were told the exact same thing for months and months.

I tried to chat with support again and again simply asking for a date or a supervisor which they couldn't help with. On one chat the text did get a little heated and Maybe they would consider what I said rude as I asked the operator how they sleep at night knowing they take deposits but don't pay out withdrawals and a few other things along the same lines. I can't help but get angry. It is a rare thing to win gambling so to win and not get paid is the most annoying thing that could ever happen.

Unresolved

$3,000

Have not been paid for 4 weeks

I have not been paid in 4 weeks after my winnings. I was given a check that could not be cashed at a Federal Reserve bank. I agreed to have the 3rd party steal $100 from my winnings to stop payment on the check. Total due $503. I have also won $2003 in winnings that are going to be paid in 3 installments. As of this date nothing.

Response from the casino is nothing we can do you are at the mercy of their 3rd party vendor.

Unresolved

$2,506

Waiting for my payout of $2000

I submitted a payout request 12/23/20, 12/24/20 I was informed I would have to pass a verification process which I did, I was then informed I had to submit proper Identification then someone would call then it would be 4 or 5 days to get paid after that, they never called. 12/27/2020 I contacted them and was told it was accepted and had been approved & I would be paid in the "Next Batch". 12/28/20 I asked an approximate date I was told "The Next Batch". 12/29/20 I was told they were making a lot of payouts I would just have to wait my turn. 01/04/21 I was told (by a 3rd person, different every time) I am in the que but they do not know when the next "Batch" will be, I asked for an approximate date and was told "They do not know". I have been told "The Next Batch", Wait My Turn", The Next Batch" (Again) " & now "We Don't Know". Not including the people I have asked via their "Live Chat" I have email conversations with: Ivan, Dennis, Indy & now Dennis again.

Unresolved

$2,000

Withdrawal delay of $200

Hello ! In early September , I submitted a withdrawal request to Las Vegas USA Casino for $200 and it is now October 22,2020 and I am still waiting for my payout . They have used every processing and security excuse possible to delay the process . Finally on September 25,2020 my request status changed from processing to processed . It was said to have been processed to my bank account but it was not , and still hasn't sent to my Bitcoin account address yet either .

Unresolved

$200

No payout for my $800

I requested a payout of 800$, cleared all the security hurdles and was informed that my payout would be "in the next batch processed" that was October 2, now when I logon the "withdrawal support" is offline and nobody seems to know anything. Everything that needed to be done is done and still no payout or info on when it might happen

Resolved

$800

Refund has not been delivered

I have been waiting over 2 months for my refund from these guys. Every time i contact them via chat they say its processing. And then they would say that there waiting for a response from there processers or what ever a whole other department. They say we have no further information about the timing on my refund??? They said email security so i did. about 4 times last two times no response it is a total he said of 1500$. They refunded me because they double charged me multiple times and were confronted so they conducted a refund of all my deposits made. Havnt seen or heard anything and its been another week.

Unresolved

$1,500

Las Vegas USA Casino Complaint Stats

Resolved 49 / 117

Avg. Amount $6,838

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

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Player Rating

3.7/10 ● 26 reviews

Top reviews from our players

blondie

11 years ago

7/10

Las Vegas USA casino. I was looking for a casino with a no deposit bonus and on some page I saw that this casino gives 20$ free to new players, and knowing they have Real Time Gaming software I was excited, that's why I downloaded their software and signed up.

Unfortunately, when I tried to claim it, I got info that it had already expired. I decided to contact the support to ask maybe they have something else to offer. I was connected to a nice live chat person. I asked about ND but he said that they do not give free offers to players outside Canada or USA. I was a bit upset, but decided to make a minimum deposit of 25$ to try them.

This time I went to see my dear friend Warlock. I placed 0.40$ bets per spin and pressed 50 autospins. I managed to win 25 free spins, which is nice because it is almost impossible to get the 100 free spins and 25 is the next amount. The spins gave me a 18$ win, besides, the other autospins were pretty generous too, wilds appeared often and overall after the autospins, my balance had increased to 60$. With that I went to play Aladdins Wishes. I placed 0.20$ bets and another 100 autospins rounds. Unfortunately I couldn't get any descent win or bonus and lost about 12$ there.

This casino also has live dealer games so of course I tried them too. I saw that they have casino holdem and I was super happy about it, so I went to play it. The minimum bets were 5$. I have to say that I didn't have any lucky hands, mostly I got one pair or nothing at all, so the only time I won was when dealer didn't qualify, so my balance was gone within 20 minutes. But I was impressed with the live dealers, they were nice, supportive and inviting.

I liked Las Vegas USA casino. Although I think the name of casino isn't the best, I was happy with the overall appearance. The support was very nice and easy to contact, I like the games they have and what's really important for me- they have really nice live games and my favorite table game ever- Casino Holdem (not many casinos that aren't from Playtech or Netent have that).

bonmoo

11 years ago

5/10

I am writing this review to keep track of a withdrawal request for $12,000. I want to see how long it takes to get the money and will update as it progresses

On 9/29/14 i requested $12,000 that I won. as of 10/1/14 the status is still tagged as REQUESTED.

yapro

12 years ago

6/10

Las Vegas USA casino powered by Real Time Gaming software and I think it is not secret for anyone that most players in this casino is from United States of America, of course, because this guys did not have a lot of choices where to play, this is we European gamblers can change casinos even daily and still will have a lot of choices.

I played at Las Vegas USA casino only once in my life, I just take their SUB (sign up bonus) and after losing never come back in this casino. But I will describe you how I lost my single deposit in this casino.

I made 30$ deposit and with SUB that was 150% I had 75$ to play with, this is nice bank to start, but you know, how variance for me it is everything, so I started from T-rex video slot. I really did not know why I still sometimes play this slot, because in almost all occasions it just eat my money. I started playing with 0.5$ bets, yes I can bet 0.75$, but since variance is high here and slot is always cold for me, I thought it is better to have lesser betsize. I triggered freespins feature around 4 times, all the time with only 3 scatters, and after another feature that payed me bad, I left this terrible luck for me slot with something like 20$ left. I thought I have some chances to recover my bank, and I did this on Alladin wishes video slot, this one apart from T-rex is much more better for me, but I rarely play it, because variance is low and it is hard to win something big on this game.

After this I went to Triple twister, and quickly lost my money without even hitting features, yeah, be careful with Real Time Gaming high variance games.
I rate Las Vegas USA with 6 stars.

goldenmember

13 years ago

I tried out Las Vegas Casino because it seemed to be one of the more reputable casinos from the Real Time Gaming stable. It has been around a long time, and does not seem to be one of the more scam RTG casinos that are out there. As a warning, there have been several RTG casinos that have completely collapsed taking peoples deposits with them. I am not attributing this to Las Vegas, after all its been around since 2002.

The deposit and bonuses at these casinos is not usually something I am interested in because the play through amount is a bit silly. It is a deposit plus bonus amount so you need to be stuck in the casino to consider it.

Onto the games- they certainly have a lot of them, and they do offer to a fair amount of table and card games. I played on their blackjack game- decent odds, and I did get a fair deal. If you want to try out their 21 type varieties then you can give them a go. Try out Surrender, classic and many more. I only gave classic a go, as I am a creature of habit as opposed to change. I did end up scraping a winning amount although I did have to up the stake to get anywhere.
So certainly people who claim its rigged are just facing some bad luck. I did take a glimpse at the slot games. The Reel Time slots are the more interesting ones- the graphics were a bit on the poor side I have to say, but then I have probably been spoiled. The video poker is much to be avoided in my opinion- it is basically a poor mans slot game, and I think there are far better games to try out then playing against the house- I wasted some money there, so its probably me just being a bit bitter.

The customer service is fine- they responded to me fairly quickly through live chat and I have no complaints.

Overall I would rate the casino at a 6 out of 10. There are limitations as for any US casino, so my expectations were never going to be particularly high- as long as you don't expect a miracle when you join then I think that you should be fairly satisfied.

scyan

13 years ago

I am always happy to install RTG casino platforms on my laptop :)

I installed Las Vegas USA last night when I came across a no deposit coupon.
The playthrough wasn't ridiculous but my joy didn't last long.

I see Las Vegas USA offers some really nice deposit coupons which I will be utilizing in the future. I was also happy to see that they offer LOTS of tournaments at a reasonable buy-in. So, I will definitely be depositing in this one.

I played my favorite slots “It’s a Mystery”. It doesn't matter which RTG casino platform I install I always make a point of playing “It’s a Mystery” first. I enjoy this slot mostly because of the Feature Guarantee and the WIN-WIN feature. “Mice Dice” also offer the feature guarantee but I really do prefer the puzzle piece bonus feature with “It’s a Mystery” which gives me another chance to make a comeback. But sometimes it just doesn't work in my favor. Sometimes I find when I become too confident with the slot game. I tend to increase my bet and most of the time or should I say 85% of the time it does bite me in my backside.

BUT – The BIG BUT is I tend to fall in that same trap time and time again. Even though I have a little voice in the back of my head telling me to stick to my same bet as its giving me good spins. But NO, I’ll much rather change my bet and spin and spin and spin. Until I hardly have any credits yet before I drop my bet. So, I guess that is how it goes.

I can’t say how fast the withdrawal process is yet, as I just discovered this new Real Time Gaming platform addition. But when I do I will definitely be back here to let you know everything about it!

ValDes

14 years ago

Las Vegas USA casino is another member of the group of RTG powered casinos, which are desperately trying to keep the bad reputation, connected with such casinos previously, alive at any cost!
When I joined them back in the end of 2010 I was really hoping of a good service, since their casino was promoted around the internet as a top pick! It turned out to be a pure lie! Although the welcome offer was a little strange – 125% match to the amount of the deposit till 100 and 25% to the sum above 100, it was cashable(at least the support told me so), but the wagering requirements were impossible for achieving! Since I was from the customers, based outside USA and Canada, I was expected to turn my bonus and deposit 100 (one hundred) times in order to cash out?! It is easy to guess that I never used any bonus there, but that didn’t spared me the troubles at all! I made a small deposit of 65$ and tried one of my favourite RTG slots, called Happy Golden Ox of Happiness. This game is set to 1.00 bet per spin and got pretty decent jackpot, which is still a dream for me after 4 years of chasing! Anyway, I was pretty lucky and soon I got 3 free spin features in a row and my balance jumped quickly to almost 430$. I tried some more slots and after a day the sum became 650! So, I decided to withdraw and went to the cashier. Be advised that if you don’t have a Skrill or Neteller account, you are supposed to be in a trouble, since their timeframe for withdrawing using another method is a complete disaster! So, based on the fact that I already had a Moneybookers (they were still with the old name then) account I was quite confident and withdrew all the money, considering that the process will not take very long to accomplish! Be warned, that it does not matter what is written in the website – the actual times for cash outs are several times longer! On the fifth day my payout was still in a pending period, although my documents were verified successfully! The live support was constantly deceiving me that my money will be processed today, tomorrow, than the day after tomorrow and so on. On the second week I lost my good temper and got pretty harsh live chat session, which brought me nothing but more nerves and I reversed some of the cash. Than on the next day a little more and at the end of the week I lost everything! And even when I reversed the last 150$, they were still in a pending status – after more than 11 days!!!
So, to summarize I will use some simple rating scores:
Support: 0/10
Software: 9/10
Security: 5/10
Finance: 0/10
Bonuses: 0/10
Terms&Conditions: 0/10

Overall: Avoid this casino! Far away from the minimal standards!

Well that is it from me now:). Thanks to Askgamblers.com for giving me the opportunity to share my story! And always remember: “You can not break the casino bank, but it is worth trying!