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Las Vegas USA Casino - No payout for my $800

RESOLVED
Complaint Info
Disputed casino Las Vegas USA Casino
Reason Delayed payment
Amount $ 800
Posted on October 12, 2020

I requested a payout of 800$, cleared all the security hurdles and was informed that my payout would be "in the next batch processed" that was October 2, now when I logon the "withdrawal support" is offline and nobody seems to know anything. Everything that needed to be done is done and still no payout or info on when it might happen

AskGamblers
Posted on October 17, 2020

Dear @robertcoy1,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on October 18, 2020

I had to get back in touch with support, and they did in fact cash me out.

Thanks for the assist, and thank you to the casino for paying my winnings.

AskGamblers
Posted on October 19, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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