Terminated

Lapalingo Casino has been terminated due to being unresponsive. Consider these instead:

Stake.us Social Casino

9.9 /10 • 3

Crown Coins Casino

9.8 /10 • 3

Rolla Casino

9.7 /10 • 12

Yay Casino

9.6 /10

Lapalingo Casino

Item: Lapalingo Casino
Rating: 1
Author: Goran G.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 71 reviews

6.3/10

71 reviews

Complaint Response 20 complaints

2 days avg. 20 complaints

What we like

0-18 hours withdrawal time frame
Mobile casino included
Live chat feature
Proven fair

What we don’t like

Live chat available from 9 AM to 11 PM

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Goran G.

Lapalingo Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.lapalingo.com

Established

2015

Licences

Malta Gaming Authority

Company

Rabbit Entertainment Ltd.

Affiliate Program

Rabbit Affiliates

Languages

English, Finnish, German, Norwegian, Polish

Casino Type

Instant Play, Mobile, Sports, Live Casino

Lapalingo Casino is an online casino powered by the likes of NetEnt, Microgaming, Reel Time Gaming, iSoftBet, Merkur, GameArt, LionLine, Betsoft, Evolution Gaming and Bally Wulff. The casino features a great selection of casino games and online slots which are all available to play in instant play mode and on mobile. Lapalingo Casino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Players from the United States of America, the United Kingdom, Belgium, Turkey and numerous others are not permitted to play here. Other players are also advised to check the gambling laws of their country before registering.

Mobile Gaming

For gaming on the go players can pick up where they left off through a responsive design on all major tablets and smartphones. Much of the casino's games are geared for use for mobile players. There are a selection of both slots and table games available.

Security and Fairness

All data transfers are processed through ultra-modern SSL encryption whereby personal and financial data is protected at all times in a secure environment.

The casino uses a state of the art Random Number Generator which means players can rest assured games apply to the standard fairness guidelines of the industry.

Deposit Methods

MasterCard, Neteller, Paysafecard, Visa, Sofort, Trustly, Skrill, Payz

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, MasterCard, Neteller, Visa, Skrill, Trustly, Payz

Withdrawal Fees

Withdrawal Limit

EUR 50,000 per week

Currencies

Euros

Pending Time

24 hours

Withdrawal Times

E-Wallets 24-96 hours
Bank Transfers 2-5 days
Card Payments 24-96 hours
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Evolution Gaming, Play'n GO, PariPlay, Yggdrasil Gaming, Merkur Gaming, Playson, Thunderkick, Amatic Industries, Big Time Gaming, Endorphina, Gamomat, LionLine, Pragmatic Play, Bally Wulff, Kalamba Games, Oryx Gaming, Wazdan, WMS, Shuffle Master, Barcrest Games, Blueprint Gaming, NextGen Gaming, Red Tiger Gaming, Lightning Box, 2 By 2 Gaming, Red Rake Gaming, Revolver Gaming, Authentic Gaming, Quickfire, Elk Studios, Inspired, Nolimit City

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

At Lapalingo Casino players can enjoy slots, table games and countless other casino games. There are over 900 video slots with a wide range of themes to suit everyone. Players can easily categorize slots by their individual provider or use the in-built search feature. Some of the casinos most popular games include the Immortal Romance Slot, Dead or Alive Slot and Starburst Slot. Players can also chase big wins with a selection of progressive jackpot slots.

The casino is also home to a large number of table games. With over 30 different variants to choose from players can enjoy games like Premier Roulette, Spanish 21 Blackjack, French Roulette and so many more.

Video poker fans also have a large selection of games to choose from like Joker Poker, All American, All Aces Poker and lots more.

Other games include scratch games and games like Four by Four and Samba Bingo.

Live Games

Players can benefit from an exclusive live casino from NetEnt. There’s a choice of both Live Blackjack and Roulette along with a Live Baccarat room.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

The customer support staff at the casino are happy to answer any questions. The quickest way is via the live chat feature which is available from 09:00 to 23:00h. The alternatives, however, include online contact form and e-mail.

Suggest an edit

Complaints

Read the complaints other players have left for Lapalingo Casino. Learn more about complaints.

Show all complaints

Submit complaint

Lapalingo Casino - Withdrawal of 1650 Euros not paid

I registered at lapalingo in 2018. Some time later, I don't know when exactly, Ukraine became a restricted territory at Lapalingo and I couldn't make any further deposits and bets, at that time I had 1650.5 euro on my balance.

In may 2021 I reviewed my account and saw I had to pass verification. As far as I remember I had to upload documents and used some of this new online app for verification and face recognition where you turn head in different directions that wasnt even working properly but 15 may 2021 I was fully verified by it.

In february 2022 I was in Georgia (before the war started). I decided to withdraw my lapalingo balance to my bank account in Georgia, as only bank account transfer was available. I sure could receive transfer to my ukrainian bank account, but to simplify things (as I still need to transfer it to georgian bank) I used it requisites. I sent requisites, statement to support, had bank account added and withdrawn 1650.5 to it.

After that my balance at lapalingo became 0 and I received e-mails from them that my withdrawal was sent. Only in e-mail it was written that 900 euro will be sent to account I deposited with, but my card wasnt funded with this amount, it also now expired (07/22) but I can review statements in online bank, nothing incoming from lapalingo. To this date I received nothing. And it seems that i'm not able to log into my lapalingo account. So I ask AGCCS to help me finally receive my withdrawal.

Screens added - account with balance, chat transcripts, verification confirmation, withdrawal e-mail.

Unresolved

€1650

Lapalingo Casino - Haven't received my payment

Made withdrawal for my 51.15 euros.

Provided every document required 7.11.2020
Provided another document validity of my document with picture of me with it that they required to "confirm" which i provided instantly 9.11.2020

Still no answer. The company is delying verification and transfer for a reason. They dont want to fund money that people have won. Instead they want to keep people loosing all their money instead. How come this is not against MGA rules?

Unresolved

€51.15

Lapalingo Casino - Waiting for my cashout of €2,005

Dear all, since the 15th of April im trying to use the casino website of Lapalingo casino.

First of all I started to play with an bonus. I deposited 200 EUR to get 200 EUR bonus.
I played the game Mystic Mirror, few spins and triggered the free spin round. ( I won around 290 EUR )
After the free spin round was over, the game told me to *press ok* to get back to the main game.
An error came up, the website told me to refresh the page, I did, nothing happened. so I closed the game.
Open it once again and started to play again, I made 2 more spins until I realized that the winnings of the bonus round did not came up to my balance.

So i was asking the chat where the winnings from the free spins round were.
All I got was, it was my fault, as I breached the rules of maxbet, what I clearly could sorted out within a second and after she checked once again, she told me that she needed to forward this case to some department.

So since that day 15th of April, I went to the chat more then 10 times to ask if they could sort out this problem. Nothing at all, at the end they told me, that they can't track that bonus round and the winnings of the free spins rounds is gone, so its on my bad.

Nothing else u can do here on players side..
I continued to play and I was lucky that I won one more time. I finished the wagering and now im able to withdrawal 2,005.00 EUR.

So since the 8th of July, im trying to withdrawal my winnings, since that day "my account is not verified yet"

Let me explain here as well.
I went to the chat to tell the live chat, in the meanwhile since 15th of April until July, the card I used to deposit was changed to an new credit card. I told them that im still able to get the winnings to my old card, but if possible I wanted to withdrawal to Ewallet account. They told me, sure I will just need to deposit 10 EUR and if my Ewallet is verified, they will cash me out.
I wish.. nothing at all.

So they have requested an extra letter to verify, that this account has been closed, with card number, date,name,signed from bank, bank logo etc.

At this time I had only name, card,date but now bank logo and not signed as I just got it via email from my bank provider.
So I needed to wait for this 6 weeks to get this signed paper.
I tried to explain many times, that im still able to get the winnings of the deposit card method I used.
Im wondering, if im still able to get the winnings on this card, who in the world is interested and allowed to ask for an paper of my bank, if its still able to get the winnings?
As this card was verified already, im wondering what this has something to with verification process? As this has actually just something to do with me and not with any casinos.

So on, I uploaded this document when I received it.
1st of September, it has been uploaded and verified.
They requested my new bank card + bank statement, everything is uploaded since the 5th of September, IBAN,BIC,Name,Date,Bankname everything is included in this statement, telling me that is not... so I upload it another one, usually the same. since that day no updates, not verified, no winnings.

Chat, is not responsible anymore, leaving chat without really helping out, telling me that the correct department isn't there, not sure what they trying to tell me if they are thinking that they sitting in a big office?

Its not a big thing to sort this problem out with any department in any online casino...

Rand notice, I deposited in the group of Lapalingo over 15.000 of Euros in the past year.
As an valued player who deposited so much money in this casino, to treat me to just leaving the chats without really explaining or helping me out to sort out this case, actually since the 15th of April dear Lapalingo, thats in my eyes everything else then customer care.

Please Askgamblers, I would be happy to see finally my account verified and my winnings on my account.
On this ill send you as well all the requested documents + the live chat conversations.

Hope everyone Is staying safe at this time,
All the best.

Resolved

€2005

Lapalingo Casino - No Payment from Casino

Hi Askgamblers and Lapalingo.
Please do not mention any email, name, address information in this complaint section due to privacy.

I requested a withdrawal on February 21st 2020, but the withdrawal was never released of 2000$.
I am a regular player with Lapalingo and have been playing for quite a few years; my account is also verified.

As I have not received any payment from the casino, I have emailed support and have received no answers.
I contacted their casino support representative for information about 7 days ago, who's information is available in the casino's review section has not replied back to my email.

As no communication has been made, I hope we can solve our issue on Askgamblers.

Thank you

Unresolved

$2000

Lapalingo Casino - Delaying payment for no reason at all

Hi Askgamblers.
I would like to state the fact that I am a verified player at Lapalingo. I have been for months now. I have used my credit card and my ewallet on multiple occasions. I have as well requested withdrawals to my ewallet and they have been approved after verification. (proof attached privately)
Recently I requested a withdrawal of 3600 euros.

This is the email I received from them this morning,

Hello D**************,
while verifying your account, we encountered following issues:
Provide us a screenshot of your used EcoPayz account. It is necessary that the account id as well as the address of the EcoPayz account is visible.
Further important notice:
The e-mail address on your previous EcoPayz screenshot doesn´t match anymore. Please send us a new screenshot of EcoPayz.

After reading this I went on chat and required more information about this. They mentioned that email was changed on my ewallet, and they required the same email on the player account and my ewallet.
I also stated that having a different email on an ewallet has nothing to do with my player account. The chat person said I must change my email to have it match my player account. I was flabbergasted.
1. You have accepted my deposits for the past year. (proof attached privately)
2. You have also verified me previously.(proof attached privately)
3. You have sent my withdrawals to my ecopayz previously. (proof attached privately)

I also provided the new screen shots they requested, however they were rejected. I was suggested by Askgamblers support team to provide screenshots of my claim.

How come you can tell your clients to change their email address on their ewallet when it has nothing to do with my player account ?

Please send my funds.

Resolved

€3600

Lapalingo Casino - Unjustified removal of bonus money AFTER the wagering was done

I made an account through their affiliate https://www.lapalingo.com/fi/landingpage/book18/book18 (attachment 1) . It was first deposit bonus of 200% up to 400e. The bonus link worked and the bonus was credited to my account after deposit. There was no special bonus terms for this bonus code so the casinos General Bonus Terms should have been valid ( https://www.lapalingo.com/en/bonus ). After the bonus wagering was done they declined my withdrawal and removed the bonus amount from my account without any information given at the time (attachment 2) . After inquiring the answer was following (attachment 3):

"We had recent changes in the bonus terms. Since the 15.11. players from your location can only use bonus codes that include FI in the code. Therefore your balance was taken from your account and the deposit was refunded."

Their Bonus Terms and Conditions does not mention that customers from Finland are not eligible for this bonus or mention that people from Finland can only use bonus codes that ends with "FI". I can only follow the rules they have written in their terms and conditions as I cannot read their mind.

Other points:

1. I made an account from a Finnish IP address, if Finnish people were excluded from the bonus they would not have issued the bonus in the first place.
2. They removed the bonus AFTER I had wagered the required amount and not at the time of deposit.
3. The Affiliate had not been informed that Finnish people are excluded.
4. The Affiliate manager from Lapalingo did not have information about this change either.
5. They did not have a landingpage for "BOOK18FI" code.
6. Removing the bonus after the wagering is done is just pure scam as they make themselves "win-win" situation where they do not need to return the money for the customers who have failed to finish the wager.

What should result: Lapalingo should return the money they unjustifiably removed and add in their T&C that players from Finland are only allowed to use bonus codes which end "FI".

Unresolved

€400

Lapalingo Casino - Withdrawal Delayed

Hello;
I am trying to withdraw money, all my documents are verified but somehow my cash out request is still waiting.
Before my withdrawal request, I was able to access to online help but now online help is not accessible for me. Just let me to leave a message where I cant get any respond.
I have been playing for online casino for a long time and its the first time I face such an issue.
My withdrawal request is just 900€. I cant imagine if I want to withdraw 10K€.

Resolved

€900

Lapalingo Casino - Delayed payments beyond reasonable period of time and bad customer service

So I have 8000€ in my account, it's all real raw cash, no bonus - nothing. I have had noumerous withdrawls on this casino before. I´m verified since October of 2018. A while ago i made an deposit with my credit card and after my win of 8000€ they asked for proof of that - which i immediately porvided. Day´s are going by and they finally verified my credit card - but now my withdrawl is stuck on pending since 13.07.2019! Live Chat is giving different and confusing answers everytime i ask them whats wrong. Sometimes i uploaded my credit card proof wrong which is already verified in my profile, another time they tell me don´t worry you´re money is going out today but it dosen´t.
I'm tired of checking in every day, I haven't got one answer that means anything!

Resolved

€8000

Lapalingo Casino - Game errors not fixed after months of waiting

Hi,

since December 27, 2018 I have had problems with 2 bonus games at Lapalingo. Several times I have been in contact via chat, but this does not seem to come to a solution. Every time it is indicated that the IT department is working on it. It is about 2 games:

Super Monopoly Money - 21 euros on the wheel, but this one does not charge.

Monopoly once around deluxe - 3 euro bonus see error in attachment.

otherwise only good experiences with this online casino, so hopefully this can also be solved quickly.

Unresolved

Lapalingo Casino - No way to withdraw my funds

Hi,

I won about 2000 at their casino on March 2 2019. I am verified; however the issue remains of withdrawing my funds.

My deposit was made via credit card, however the withdrawal of funds in my country is not possible, so I have requested a bank withdrawal and they said they aren't allowed to do this.

They suggested I open a skrill / neteller / or ecopayz account. Just one issue, skrill and neteller are not allowed in Canada. I have a ecopayz account however due to issues they have locked my incoming payments feature on this ewallet. Basically I have no option but to accept the money via wire transfer to my bank account.

Lapalingo, can you help me ?

Thank you !

Resolved

$2000

Complaint Statistics

Resolved 14

Avg. Amount $ 2,362

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

6.3/10 ● 71 reviews

Top reviews from our players

AMS2012

9 years ago

8/10

Check for documents fast, request 2 withdrawals of 100 Euros the process was fast (Friday 9/12/16), weekend is not counted, I will check how many days it takes in the bank account

At the moment I do not dislike anything, well the support of the customer is sometimes very difficult to connect with them, I think it is a thing to improve and to take into account otherwise good

nomorerabbit

9 years ago

1/10

They give many bonuses but they have max payout on only 50 euros.

I dont like this casino at all.

No email response, different payout for no deposit winnings depending on where you live. To high wagering. Bad support. Slots was slow. And playbet24 is redirecting to Lapalingo?

Dear NOMORERABBIT, Thank you very much for your message. We hope this reply is finding you well. It's a pitty and we are very sorry to read about your negative experience at Lapalingo's payouts, bonus terms and support. We really like to convince you of the contrary and show you the advantages and benefits of lapalingo.com. Please feel free to email us at [email protected] with the subject ASKGAMBLERS, so that we are able to check your sessions and help you further. In the meantime, we are looking forward to hearing from you. Best regards Tomm

Lapalingo Casino 9 years ago

pekibar

9 years ago

10/10

I Like here slots which I usually play. They have good promotions Like advent calendar in this period and give free spins and free bonus, not Like other casinos who give only some deposit gift, which a not gift if u must to deposit.

Some game interupted when I play on tablet. I have no other complaints, so far every think is ok.

Dear PEKIBAR, Thank you very much for leaving us your feedback. It's a pleasure to see that you are pleased with our promotions. We are working to improve the performance of our mobile slot games as well in order to provide you with the best possible services. Best regards Tomm

Lapalingo Casino 9 years ago

Chris23

9 years ago

9/10

It is a great casino, quickly payouts, many times I was doing a deposit, cashout a few times, always quickly and without a problem, I like them because they have Merkur slots, got a couple of good wins on Eyes of horus and Magic Mirror :)

Great support.
Fast Cashouts.
A lot of great deposit bonuses.

Site sometimes comes slowly, slots lags, I don't like that.

Dear CHRIS23, We appreciate it that you took the time to write a review. Thank you very much. We are constantly working to improve in order to provide our guests with the best possible services. Looking forward to see you again very soon. Best regards Tomm

Lapalingo Casino 9 years ago

Roedgaard72

9 years ago

8/10

I just signed up on this site. I will for sure give it a go at one point. Smooth running casino. Very polite and fast support.

They have some games like Merkur, that I'm not able to play on other sites. Wager seems to high, but overall a positive first impression.

Hello Roedgaard72, Thank you for leaving us your feedback. It's a pleasure to see that you are pleased with our customer support, platform performance and our games selection. We are looking forward to see again. Best regards Tomm

Lapalingo Casino 9 years ago

drunkly

9 years ago

9/10

I have been for a few days playing different games and I like the way how all is structured and the information is available. You can find easily free bonus codes.

The registration process was simple and quick. I could start to play in less than a minute since I come to the page.

Also the live casino is very interesting, it's possible to follow the game in real time.

Hello DRUNKLY, We appreciate it that you took the time to write a review. Thanks a lot. We welcome your comments and looking forward to welcome you again, at lapalingo.com. Best regards Tomm

Lapalingo Casino 9 years ago

ellocodelgorro

9 years ago

8/10

The money was in my bank account the next day.
The lionline pirate game

Dear ELLOCODELGORRO, Thank you very much that you took the time to write a review. We are always trying to operate our payouts as fast as we can. Looking forward to see you again very soon. All the best Tomm

Lapalingo Casino 9 years ago

xman07

9 years ago

10/10

Great Casino with super fast customer support!

My documents were verified within 20 minutes, and withdrawal transferred to my skrill within next 30 minutes!

10 stars for that and for quite a great range of games and live casino (NetEnt). Maybe a few more live casino providers in the future?

Dear XMAN07, Thank you for leaving us your feedback. We are glad to see you´re satisfied with our customer support and our range of games. We are looking forward to release some great new games and also more live casino providers in the future. In the meantime we hope you have a great day ahead and we wish you best entertainment with lapalingo.com. Best regards Tomm

Lapalingo Casino 9 years ago

kayenne23

9 years ago

6/10

I registered to the Lapalingo.com after seeing great reviews about it at AskGamblers.com. After my registration I sent my documents in order to be reviewed. It took like an hour in order for my account to be reviewed and verified.

Also, casino itself gives 3 match deposit bonuses with 3 different codes of 100%. Which is another pro for the players who like great bonuses. Among that, after the first deposit, they give you 20fs on Theme Park which are wager free. Me myself took advantage of those fs, and manage to boost my bankroll to 16 euros to play. Also, the sites layout is easy to navigate and support is prolly 24/7 to help with every problem or question you might have.

The only thing I had as a bad experience was the payout rate from the slots. We are talking about a very poor payout.

I deposited 3 times in a row, using all three match deposit bonuses. Played famous slots by well-known software providers but the result was the same. Bets that they were placed: 0.25, 0.50, 0.75 cents. Which is not the game I'm used to play since I play with higher bets. Well after playing 3 deposits plus the match deposit bonuses (sum up 140 euros plus the bonuses) I didn't even trigger not even ONE single bonus on any of the games. It's really unfortunate, (don't know if that's just me with this poor payout rate), but on every casino that I tend to have this experience and they're few, I don't tend to play as loyal player neither as a regular one. So to sum up I don't have any experience on the fast payout that other reviewer had so I'm going to close with that.

Hello KAYENNE23, Thank you very much for taking the time to review our Casino. It's a great pleasure to see that you are pleased with our customer support and our bonus offer. It's a pity that you had no good experience due to our payout rate from the slots you have played with us. As a matter of course, winnings are unfortunately never guaranteed when gambling. We understand when your gaming experience is no longer entertaining and satisfactory for you, because of a run of bad luck. We keep one's fingers crossed for you and hope the luck will come around when you visitit lapalingo.com next time. Enjoy your day and have an amazing week ahead. Best regards Tomm

Lapalingo Casino 9 years ago

Inactive user

9 years ago

8/10

Very nice casino where you can play and have some fun, support very polite and helpful and good welcome bonus.

Payout fast, I saw my documents approved in 1 hour and receive my pay 12 hours later (I request my withdraw at 8PM). Very nice layout and good game selection.

Despite a good selection of games missing for me the best microgaming games (eg jurassic or terminator among others).

I finally like to say that does not agree with the fee of 1 euro to cashout the money, it is not much but is not justified.

Good luck to all

Dear JMORE66, We appreciate it that you took the time to write a review. Thank you very much. We welcome your comments and looking forward to see you again very soon. Best regards Tomm

Lapalingo Casino 9 years ago

Lapalingo Casino News

Read all news about Lapalingo Casino, check for updates and stay tuned for exclusive bonuses.

Industry iSoftBet Secures a Deal with United Remote to Enter Europe

Online games supplier and content aggregator, iSoftBet has secured a new deal as they form a new partnership with United Remote. The deal allows the provider to enter the regulated market and supply their online slot portfolio throughout Europe. iSoftBet announce a new regulated market deal with United Remote to expand their presence across Europe and provide more online brands with their portfolio of online slots.The partnership now means that iSoftBet can launch its slot titles across a plethora of online brands that are operated by United Remote and Rabbit Entertainment. These top brands include Lapalingo, Tigerspin, and BetandPlay. Customers at these brands can now enjoy access to iSoftBet’s impressive library of Hold and Win games, and their popular Megaways titles which include the Gold Digger Slot. Recent titles like the Lanterns and Lions Slot and their award-winning Moriarty Megaways Slot will also be available. Expansion Plans Their latest agreement now puts iSoftBet in a very good position to expand in other key, regulated markets. “As we start the new year, we’re delighted to partner with United Remote in an expansive slot deal,” said Lars Kollind, Head of Business Development at iSoftBet.Kollind also said, “Our portfolio offers exciting and innovative games enjoyed by players all over the globe and we’re thrilled to be able to bring them to a number of new brands and customers.”Eliana Mennonna, Product Manager at United Remote, also added: “iSoftBet has a reputation for making fantastic games and going above and beyond for customer service. It has been an extremely easy process so far working with them and we can’t wait for our partnership to realise its potential.”