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Konung Casino

Item: Konung Casino
Rating: 1
Author: Goran G.

Player Rating 84 reviews

8.3/10

84 reviews

Complaint Response 4 complaints

4 days avg. 4 complaints

What we like

Instant-play format
Available on mobile
Live chat support is an option
Games proven fair

What we don’t like

Several country restrictions

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Goran G.

Konung Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.konungcasino.com

Established

2017

Licences

Curacao Gaming Control Board

Company

DAMA N.V. Casinos

Affiliate Program

Konung Casino Affiliates

Languages

English, Finnish, German, Norwegian, Spanish

Casino Type

Instant Play, Mobile, Crypto Casino

Konung Casino is the official online casino, owned and operated by Direx N.V. The casino offers an unforgettable gaming experience in a safe, secure and regulated environment. All casino members have an opportunity to enjoy the most realistic and seductive atmosphere with a wide variety of online slots and table games, powered by NetEnt, Betsoft, Evolution Gaming, Microgaming, Ezugi, iSoftBet, Pragmatic Play, and others. Members can access their favourite games from their PCs or play on the go, using the compatible tablet or smartphone. Konung Casino is licensed and regulated by the laws of Curacao.

Restricted Countries and Territories

There are several country restrictions when it comes to creating an account at Konung Casino. Namely, players who live in countries including Spain, Israel, France, Netherlands, UK, the USA or any of its states, will not be allowed to register nor play for real money.

Mobile Gaming

All games at Konung Casino are mobile-friendly. What players have to do is open the website and launch any game displayed on the casino home page.

Security and Fairness

Konung Casino uses SSL technology and the latest anti-fraud techniques to guarantee full financial security of players. Therefore, all players’ personal information is kept private and safe.

The casino’s software is certified by Itech Labs, which means that the RNG (Random Number Generator) complies with the industry requirements and all results gamers get during their play are random. Payouts for all games are also standard for the industry and are between 95 – 98%.

Deposit Methods

Bank Wire Transfer, Maestro, MasterCard, Neteller, Paysafecard, Visa, Sofort, Skrill, Zimpler, Rapid Transfer, Payz, Neosurf, Bitcoin, Litecoin, Ethereum, Bitcoin Cash, Dogecoin

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Maestro, MasterCard, Neteller, Visa, Skrill, Rapid Transfer, Bitcoin, Bitcoin Cash, Litecoin, Dogecoin

Withdrawal Fees

Withdrawal Limit

EUR 2,500 per week, EUR 10,000 per month

Currencies

Euros, Norwegian kroner, US dollars, Bitcoin, Australian dollars, Russian rubles, Ethereum, Bitcoin Cash, Litecoin, Dogecoin

Pending Time

24-72 hours

Withdrawal Times

E-Wallets 24 hours
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

NetEnt, Evolution Gaming, Betsoft, NextGen Gaming, iSoftBet, BGaming, Ezugi, Amatic Industries, Amusnet (Former EGT Interactive), Endorphina, GameArt, Booming Games, Pragmatic Play, Mr. Slotty, Belatra, Spinomenal, Habanero, Play'n GO, Games Global, Yggdrasil Gaming

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Players at Konung Casino will find some of the most popular video slots, powered by NetEnt, iSoftBet, Microgaming, Amatic, Booming Games, Betsoft, EGT, Endorphina, GameArt, iSoftbet, Pragmatic Play, Spinomenal, BGAMING and more. More specifically, the casino is a home to the well-known titles like Aztec Magic Slot, Book of Pyramids Slot, Hawaii Cocktails Slot and Slotomon Go Slot. There are also NetEnt’s progressive slots with enormous jackpots, like Cosmic Fortune Slot, Divine Fortune Slot and Super Lucky Frog Slot.

For those who love table games, the casino offers blackjack, baccarat and roulette. In particular, players can find alternatives like European Roulette, American Roulette, Blackjack Atlantic City and Baccarat Professional Series.

Live Games

Players at Konung Casino have access to an authentic live games lounge. More precisely, the live dealer section includes live roulette, live baccarat and live blackjack. As the games are broadcasted in real-time, live games fans can feel almost the same as playing in an actual casino.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

In case players face any issues, they may contact the friendly casino support via email or live chat. In addition, there’s a useful FAQ section, with answers to previously asked questions.

Suggest an edit

Complaints

Read the complaints other players have left for Konung Casino. Learn more about complaints.

Show all complaints

Submit complaint

Konung Casino - 800 AUD delayed payment no viable withdrawal options in NZ

On the 14th January 2022, I made a deposit at Konung Casino and took a 'Birthday deposit Bonus', which they offered me via email.

I have used the casino in the past and always deposited either via my Credit card or Via Skrill. I have never had an issue depositing

After successfully completing the wagering requirement, I sent all my verification paperwork to the casino & on Sunday 16th January I received the email back telling me my account is fully verified. No issues & No problems at all.

On the same day Sunday 16th January I noticed that despite being able to both deposit using a credit card & also having previously deposited using Skrill on the website, both these options are not available to me here in New Zealand for a withdrawal

Strangely there was no option offering even for an international bank transfer, which is a method I have used on many other casinos, including many casinos within the DAMA N.V group.

Please find a photo taken on my withdrawal TAB on Sunday 16th January when attempting a withdrawal. you can see I am only offered two options here in New Zealand. 'Bitcoin' & 'Mcfinity'

Bitcoin is a currency I do not own or use & Mcfinity after researching does not payout into New Zealand bank accounts. so this option is not viable.

I spoke with the casino Live chat for the first time on Sunday 16th January, mentioning my issue & they told me not to worry, my issue will be passed onto the financial/payment team and they will find a solution. I was advised to check back on Monday by Live chat, as the finance team did not work on the weekend. Screenshot attached.

At this point, I should mention that the casino accepts New Zealand players as does most casinos within the DAMA N.V umbrella. the one difference is for some reason this casino does not offer the New Zealand dollar as a currency. So as I think most New Zealanders would have done, I decided to play in AUD, it's very similar in value to NZD.

On Monday 17th January I returned to live chat & was told they needed more time to find a solution and fix the issue.

On Thursday 20th January my account was disabled and I was no longer able to log in. Despite having some concerns about this, especially as no one had emailed me to update me on this. I was told in live chat it was so the issue could be fixed by the management/financial team, and they could find a withdrawal method for me.

As of Sunday, February 13th, 2022, 29 days since I brought up a withdrawal issue with Live chat, my account is still disabled and no solution has been found.

I have not received a single email from the casino's support team, not one update.

I have returned to the support Live chat on seven occasions, and each time I am given the exact same answer - 'Dear Sean your issue was referred to the relevant department, we are looking for the most convenient way to withdraw your winnings. we kindly ask you to wait a bit longer. screenshots attached

This is the same copy/pasted response I have received since Thursday 20th January all the way through to Sunday 13th Feb, each time I enter Live chat.

My concern is that in nearly a month, no one is able to give me any further updates & it seems that no one can tell what they plan to do to help me withdraw. There have been no developments and no progress made in one month.

I would like to know if the casino has a masterplan, and what has been achieved over the past month to help me withdraw. I would just like an update, even just a courteous email keeping me updated would be nice.

To have received nothing in almost a month is disappointing as the casino is fantastic, and one of my favorites to play on.

Thank You

Unresolved

$800

Konung Casino - Account locked, $620 withdrawal still not processed

Good day, dear AskGamblers, I had to get a negative experience playing in this casino. The fact is that I made a deposit of $ 100, played in this casino, I managed to win $ 620, after which I uploaded photos to verify my profile, and also made withdrawal requests.
The next day, I was not able to log into my account, it was disconnected and they demanded a photo with a passport in my hand and the inscription 'Hi Casino and the date' I provided everything, and after that they provided me with no answer until today. No one can say that with my money and my account. I beg you to understand this situation and help resolve the contentious situation between me and the casino.

Resolved

$620

Konung Casino - Will not provide me with my deposit history

I have requested Konung support please provide me with my deposit history. My account is closed, as it is closed they have told me they are not required to provide me with my deposits made. I am happy to forward this email on. I was of the belief you are entitled to have access to any deposits made at any casino.

I would like them to prove me these details. It is a simple request

Resolved

Konung Casino - No withdrawal options for Canadian players

I deposited 50$ and won up to 1700$ on Jan 1, 2018. The live chat had told me I could withdrawl, and i saw some options like skrill, and cards that I have used before. Then when I went to withdrawl they assured me my card would work.... Now they say i can only withdrawl with 2 banks in canada. both of which are minimum 1000 miles from me. I called those banks and they cant help....so it feels like the casino is just stealing my winnings. I can take photos of chat, and everything if needed. just really want my withdrawl. Thanks

Resolved

$1700

Complaint Statistics

Resolved 3

Avg. Amount $ 639

Avg. Complaint Duration 4 days

Avg. Response Time 4 days

Review this casino

Share your thoughts with other players

Player rating

8.4/10 ● 84 reviews

Top reviews from our players

gizzards99

6 years ago

10/10

Super fast document verification and pay outs. Took all of 2m to complete and cash out. In my acount in 48hrs. Game selection for Australian players is as good as it gets. Could not be more pleased and highly recommend

Evcsu2

6 years ago

6/10

Good and fast. I really like it jackpot rating. Give it a try you would not be disappointed, try it.Casino like a good interface good chat support will always answer all your questions on the casino in one word an excellent casino !!!

They are from Dire N.V group of casino which recently theyare the fastest casinos when it comes to withdraw. I played here with a free spins bonus but didn't manage to do anything

Fiekie247

6 years ago

7/10

Konung Casino I recently joined, well not recently, more beginning of the year and I think it was for one purpose mainly at the time. I see they are part of the Direx N.V casino group, which means they can be trusted. What I am trying to understand, why does certain Direx N.V casinos have a pending and withdrawal period of 0-1 hour and some other a pending of 24 hours and some 24 – 72 hours? Maybe there are different types within the group? I just have this theory in my mindset whenever I join a Direx N.V group casino I would get paid in less than 1 hour, but would be frustrated to learn somewhere my withdrawal can be pending for up to 72 hours.

Anyways this casino has a good selection of slots, including Netent, Play 'N Go, Elk Studios, Yggdrasil, NextGen, BGaming and many more. The filtering on the slots could be a bit more details, in terms of list games with bonus or free spins or similar. At the moment you can filter through slots by ''Slots'' Category or provider and that’s it.

If you decide to make your deposit, you have a huge range of options from credit card, e-wallets, bank transfers and prepaid options. Whatever deposit methods are available you will have the same withdrawal methods with the exception of virtual prepaid deposit options.

I got in touch with live chat and they took about a minute to respond which is decent and they are very responsive after that. They helped me with some information I had and that made me want to make the deposit.

Their bonuses have a odd wagering of x49 which is still good, as its only on the bonus amount, but they have a huge list of restricted slots for the welcome bonus, so make sure you read the terms.

Overall I think this casino is good and everything you looking for. I am concerned with the pending times, but I doubt it will ever get that far. I think maybe 24 hours max and you should receive your monies.

TheTruthHurts

7 years ago

8/10

Good casino, a little cartoony but no problems with gameplay,
Quick and easy withdrawal

Nothing at all about Konung was a dislike I enjoyed my time there, thanks for having me :)

winninglarge

7 years ago

7/10

Lots of variety in the slots area from different game providers.The ease of use I really like especially for people who are new to internet technology.The ratio to payout on the slots is pretty good.

There are not enough promotions that include freespins and there are some gaming providers that are not available which is disappointing. However it's more frustrating when an offer is sent to me and I discover that it doesn't apply to Canadian players which isn't the casinos fault. It has to do with our legislation with respect to gambling.

Smasher1987

7 years ago

10/10

Good and fast. I really like it jackpot rating. Give it a try you would not be disappointed, try it.

To many games have to think what to play. But most are good and fun. How many is hard to choose.

dkreto84

7 years ago

10/10

Casino like a good interface good chat support will always answer all your questions on the casino in one word an excellent casino !!!
The site provides the player a satisfying layout and easy to navigate. Also the welcome bonus package is pretty good

NO Casino could offer more free bonuses, otherwise a top casino.

katemak

7 years ago

9/10

They are from Dire N.V group of casino which recently theyare the fastest casinos when it comes to withdraw. I played here with a free spins bonus but didn't manage to do anything with the freebie.Hope will have that opportunity in the near future.

Their site looks very easy to navigate,very friendly support and whats more important they have very big palette of casino providers such as NetEnt, Evolution Gaming, Betsoft, NextGen Gaming, iSoftBet, BGAMING, Ezugi, Amatic Industries, EGT Interactive, Endorphina, GameArt, Booming Games, Pragmatic Play, Mr. Slotty, so plenty games for every ones taste. One year online and only 1 complaint which is resolved so that's pretty good sign, so far so good.

leon22

7 years ago

10/10

NO Casino could offer more free bonuses, otherwise a top casino.

lisara

7 years ago

1/10

Very good game choise, and support is 24h it nice, site work good.

Withdraw limit is 2500 eur week!!!!! Only 2500 its very low, payments you must wait very long time 3-5 days, I made 1 withdraw 4000, they write me after 3 days that limit is 2500 week, after 3 more days they pay me 2500, now I waiting 1500 eur withdraw 4 days already!!! I think nobody will like this payment system!