Page 3 – Player Reviews for Karamba Casino

Great site, plenty of excellent reloads and the SUB is excellent value for money, would recommend.

Site layout is a bit of a pain, if they could upgrade it that would make the site even better.

Great selection of slots and I won 2000 pound just before christmas and submitted my docs through the uploader and hey presto!!!!. Once accepted received the money with in 3 days as stated.

Some games fail to open on my phone due to location conformation

Absolutely shocking service in terms of withdrawal! Have sent documents via email on 6 separate occasions but apparently not been received, account is self excluded so can't upload via doc uploader and live chat extremely unhelpful! Stay away if you require fast pay outs

Recently joined Karamba and must say I was impressed by the selection of slots available. Took advantage of the new player bonus and played through the deposit and bonus in line with the wagering requirements and actually made a healthy profit.

Very impressed with customer service, I have had one introductory phone call from them with a follow up email advising how I can upload identity documents online via the My Account section. I have uploaded my documents and am assume I am verified now, I have a pending withdrawal which takes 48hrs before been processed which is a little long in comparison with other sites I use but is acceptable.

Each day there seems to be a new promotion (todays being 100% match up to £200) which I will probably be participating in, just need to confirm that they have verified my account which they should have done by now, most sites get this done with 24 hours. Looking forward to continuing to play here at Karamba and this may well become my new favourite site.

Nothing so far, I have only rated them 8 stars as I have just made a withdrawal that is pending, should go through in next few days, and am yet to receive confirmation of receipt of my verification documents that I uploaded. I am sure these are potential 10 star site for me personally and will be back to review again once I have played a bit more.

Karamba has a good variety of games and especially their service is very good because every time I cashed out I never had a problem and everything went smooth.

They give good offers on deposit especially on chat with their chat people.

It would be better it they could give more free spins on Sunday

One of the best casinos I have ever played. They have great customer support because every time I need help or a free bonus I can easily open a chat and talk to these great guys!!!

I wish I could cash out more but they told me that there is a monthly limit unless you become a VIP customer...I really hope they will make it easier to become a VIP customer for a player like me.

Do not join this casino, complete con. No option to decline bonus. Desposit any money and you'll never be able to withdraw winnings, just don't do it. Deposited £200 and had to wager £4000 b4 withdrawing, joke. Cant even cut bonuses from balance. Join a site that you can decline bonuses.

The fact you can deposit using paysafecard is ideal for me the games are good like Raging Rhino and netent, great promotions always on offer and a great VIP scheme.

I had a problem as the staff had made an error but it was resolved quickly so thanks, could be doing with a bigger selection of slots. Make sure you read all the details as the free spins can be confusing.

Overall a good casino. But I'd like to see a bigger variation of games. The one thing that I would like to see is a more complete list of games. For example, they have "Raging Rhino", but not "Montezuma" they have the "Game Of Thrones 243 Lines" but not "15 Lines". This is the major thing that holds me back from playing at Karamba. It would be nice if they could fill out their slot section with a more complete list of games instead of just going for some of them.

Also, if you decide to deposit at Karamba, be ready to receive loads of phone calls about promotions and reload bonuses. I'm sure this can be disabled in the settings, just a heads up!

Caution Casino deliberately delays and averts payouts! I've been waiting for more than 2 weeks for my money now. Although I've sent all documents required, all I got was empty promises. One guy from the support chat even claimed that the money was already on its way when I complained about the delay. Two days later it was rebooked to my account without any comment.

The hotline number is a joke, too. I am a German-speaking costumer and the robot voice that takes your call is Dutch. After I've spent 30 minutes in line, the computer voice (which was now surprisingly speaking British English) told me that I was the next costumer. I was already getting ready to explain my case when all of a sudden the voice told me that i as now 3rd in line. This nonsense repeated for two more times until I gave up. To this day I'm waiting for my money (day 16)...

From my point of view I can only warn everyone to lay in this casino, at least if you wish to see your money again.

Nothing.

Do not join this casino if you win like I did they go to amazing lengths to delay payment. 9 days I have been waiting despite giving 5 different forms of id, other casinos require only 2/3.

The online chat facility is a joke they are no help whatsoever I have had to go to the gambling commission MY ADVICE AVOID this casino.

Been playing pokies online for 10 for years and been a vip at many casino. Karamba casino has by far the best vip service I've come across my personal host is great and the main reason I play at hopa casino is the customer service I get from as a premium player.

Recommended to any high roller who want real vip treatment and customer service. Over all I think the casino awesome I mainly play mobile site witch has all the current games and few old ones I like. Only been a member there 3 months but had good luck had my account has reach $10.000 a few times and once $30.000.

Highly recommended this casino.

Great site, friendly support can't fault it!! Great choice of games to play - easy to deposit & withdraw funds. Good work!!

I've have been chosen to go to Malta with all the team. They treated us all like royalty. They are the most amazing site I have ever played. What a fantastic prize 5🍾💥

Nothing the site the best ever. Big thank you to all the staff David, Melissa, Arond, Diva we all had a ball.

Great gaming and when I've needed help, support staff are quick to help and very knowledgeable - thanks to Ruth who was super helpful.

Not found anything to dislike really - would recommend site to all.

Karamba has a great VIP program and account managers that make me feel like a king everyday! Besides, cashouts are fast and people always friendly with me, this is important and makes you feel like you are dealing with friends.

I hope they will upgrade to HTML soon because I think the features will be more fluid and somehow the experience more ergonomic.

There's so many on-line casinos to choose from these days that it's all too easy to sign up at a new place on a Friday night then forget all about them come Monday morning, especially if you lose your deposit! I'd guess that's exactly what happened to me with Karamba as I didn't even recognize their name when I was sifting through the e-mail account I use for on-line casinos recently and I probably wouldn't have been able to remember much about them at all if it wasn't for the spreadsheet where I record my on-line gaming activity which somehow managed to jog my memory!

Though I can't recall if I had cause to contact support when I joined I did use the live chat facility today whilst writing this review to confirm a couple of details I was unable to remember and was answered quickly and politely. The agent answered my questions without issue though they did also do their best to push a new bonus offer onto me! I can handle this as long as the offer is reasonable and the agent actually offered me £20 on top of a 100% match plus 20 free spins which seemed pretty decent as an existing customer.

I can only imagine I was particularly drunk on that night back in 2013 when I joined Karamba and deposited a measly £10 in order to get my hands on a 100% match plus 100 free spins on "Fruity Friends". I remember being a little put out at the time that the spins were only valid on this one game as that hadn't been mentioned on the promotions page, and I wasn't all that impressed by the fact you only got 20 of the spins upfront either - 40 more are added on the second day, with the final 40 on day three. I really don't understand the reasons why casinos decide to do things this way but the sceptic in me can't help but think the reason is that it is much harder to beat a wagering requirement with the smaller balance obtained through 20 or 40 spins than that which could result from playing 100 free spins all at once.

I never actually managed a withdrawal at Karamba but they advertise a 48 hour pending period which is pretty poor for a multiplatform site. I queried support about e-wallet withdrawal times and was told under 24 hours after the pending period as long as documents had already been approved and as a UKGC licensed site I have no reason to doubt this timescale.

The game selection at Karamba isn't too bad provided your only into slots - there are machines from Microgaming, NetEnt, WMS and NextGen amongst others although they don't have the full range from any of them so it's probably a good idea to check if they have your favorite games before deciding to deposit here. If table games or video poker are more your thing then I'd probably go elsewhere as the selection of these games on offer is pitifully small.

The live casino is good, but that's evolution gaming and not really Karamba.

- The site is clunky using obsolete technology
- The customer service team are incapable of reading and are pretty rude, several contacts to make no progress.
- The document upload facility is enforced and does not accept a PDF for a utility/statement, which is difficult since scans go to PDF.
- Withdrawals pend for 48 hours, that doesn't mean you get paid since the verification is slow, very deliberately it is done this way and very impersonal and ultimately frustrating since they give you a deadline for verification and aren't 24/7 in the cashout team.
- Initial e-mail for withdrawal stated "team generic", like someone hasn't setup the site defaults...

Username: beary85
Contacts from: Anthony G, Louise & Suzanne @ Karamba.

I'm sure some wishy washy response will come from Karamba, but I've never dealt with such a difficult process...

Well, it is a normal casino site. Good games, and it is all. Oh, if I could withdraw my money, I always got it to my bank account.

They give bonus without question. Yes, it nice, BUT! After bonus you have to play the amount of the bonus 35 times! So I had £100 in. I paid in £10 and got £3 bonus. (I did not see I have money in before). I tried to withdraw the £100, BUT!!! I could not, because I had to pay the bonus 35 times (£3 x 35 = £105). The funniest, there is not any opportunity to say "no" for the bonus. If you want to play, you have to accept the bonus. If you accept the bonus, you can play, but more then you wanted. Oh, one more funny thing: I had £113 total. I had to play £105. So I should have minimum £8 after it. I won about £40, so £40+£8=£48. So why could it happen that I had to go down until £10? Because the system did not let me to withdraw at £48, at £20 or at $12 either!

The live dealer casino is fantastic, great options, always a free table and spaces to sit. They also have a local number to call which is very rare for casinos these days. Such a great platform I am really impressed and would give higher rating if it was not for the issues below.

There have been some cashier issues. I was able to deposit close to £15,000 within 24 hours but only allowed to withdraw a maximum of £7,000 in a whole month!!! This seems highly unbalanced and an email request was sent to casino management a few days ago but completely ignored thus far. Hopefully I will be able to update some positive news soon otherwise I will simply be sitting for months at a time waiting for these cashouts!!!

The myth of fast withdrawals. Bonuses were good but took a long time to play off the wagering part

48 hours held in the casino account and a representative offering me bonuses to reverse my withdrawal. Called 8 days after i made the withdrawal only to be told i would have to wait another 10 to 12 days for a cheque and that will take another 3 days to clear if it arrives at all. I cancelled my account as soon as i heard that. Has the worst withdrawal policy of any of the casinos i have played with. I highly recommend not joining Karamba. I will have nothing to do with them again

Karamba is definitely the No. 1 site for me. Great games, great service every time I need help, and I seem to be winning all the time!!

My VIP account managers are great fun too and always give me lots of bonus. Woop Woop! I wont be playing on any other site.

Nothing bad to say at all about Karamba this is great!!

Good games, friendly staff on chat thank you to Ann Marie I spoke to last time she was fab.

Waiting long time for wire transfer withdrawal and no response to what the hold up is. Try to chat but logs me out of my account.

Very friendly customer service. They always give me great bonuses. When it was time to cash out my winnings the whole process was very smooth.

A big thumbs up to Karamba!

I've only been a member for a few months, but so far I have nothing to complain about.

Fantastic customer service, super-friendly attitude and generous with bonuses upon every deposit either I want bonus or free spins, they let me choose!

I wish they will let me cashout in 3 days only via bank transfer but I know that this is not depending on them only, but overall cashout procedure is fine even if up to 6 days.

All my queries are always replied pretty rapidly both via chat or email and my 3 cashout were approved and processed according to the standards of the industry.

Maybe the service could be improved by extending the available chats hours since I live in Japan and this is a small issue but still I can communicate very well with emails

I Have been a VIP member at Karamba for 4 years. I have always received the highest level of service as well as enjoying their wide verity of games.

Not a bad word to say about the site. Always received great service and enjoyed the game play.

Likes: Well I like to be as honest as I can when writing a review so here goes.

For me nothing at Karamba stood out and would make me deposit here again but I was able to make a small profit and was paid all be it a little longer than is ideal.

Nothing else I would say I liked about my experience here.

Dislikes: I have a few, I hope Karamba read this and perhaps address some of the issues i found.

- Welcome Bonus is automatic..Why? Why not just include a tick box so players can decide if they want to be tied to a 35x Wagering of their funds?

- Long Pending Times for Withdrawals – Mine was pending for about 57 Hours which is over their stated timeframe, It really turns me off when a casino likes to leave players withdrawals pending in the hope they reverse and lose their winnings.(I actually deposited on Virgin Games the night after and made a withdrawal and it had arrived in my Bank just as Karamba started to process my withrawal from the previous Night!)

- Responsible Gambling Limits – I noticed when trying to apply a weekly limit of £20 i was not able to, the minumim was £50 weekly, £100 monthly or £20 daily...surely the player should be able to select an amount they are comfortable with?

- Website design was a bit of a turn off, pretty outdated aswell as the my account and deposit section – needs a revamp.

- WMS Raging Rhimo is displayed, I love to play this game but when clicking it the website took me to another lobby of games but no sign of Raging Rhino? When searching for the game in Search box no results.

- Games did not run smoothly, quite choppy – tried on Chrome & Firefox with the same results.

Overall other then making a bit of profit and getting paid it wasn’t somewhere I would return to play Casino Games due to the above issues and have closed my account at Karamba.

Nothing as software defective and cant play after depositing.
Demo games work lol

Beware serious software issues can happen such as spinning games which you cannot get out of which they are unable to rectify.

Over a week presently.
Log in watch game spinning then disconnect repeat

The software issue is on Karamba's part.
This is apparently a third party issue according to Karamba but that is all the info given.

Prepare to spend many hours emailing as they very slow to respond and when they do it wont be specific to your issue and you need to e mail many many times

Am presently trying to get refund of deposit but even that seems beyond them.
Prepare to spend hours in e mails if any issues arise on this site.

I'm not a big player. I know :) But you treated me as such!

I won with the free bonus you gave..Yeaaaaa! 750 euro but still..

Thanks guys. See you on chat later