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Page 2 – Player Reviews for Kaboo Casino

Kaboo Casino

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Player Rating 58 reviews
6/10
58 reviews
Complaint Response 14 complaints
1 day avg. 14 complaints

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Player Rating
6.1/10 ● 58 reviews

Top Reviews From Our Players

Nothing. Did not get this far. They are advertising false.

It says clearly on their homepage "deposit 400,- and get 2000,- to play for" (norwegian kroner). When i did deposit 400,- i only got 800,- to play for. I asked them to help me out, and then they just said that it said in the terms that it was only 400% up to 400,- kr. Then he was disrespectfull the whole time and said; "If you want to complain, send a complaint to MGA. I cannot help you. Is there anything else i can help you with?" like a little child. DO NOT REGISTER FOR THIS CASINO!

Hello Natvig, I do apologize that you were told that. I can look into your account if you send us a private message and we will sure look into this. We do apologize, we had updated our welcome offer however, the terms and conditions were not updated. I've informed this to the relevant department to update it and they are on it. We also would like to apologize how you were treated as that is not how we want to be represented. Kind regards, Kaboo Rep

user avatar

Easy to create account and start playing and they have starburst jippie..

This casino is realy bad, they have a 24h chat but they can not help with anything and you will just have to wait until another department reviews the issues. Uploading your documents for verification doesn't work, deposit that should be instantly credit to account with Trustly take up to 48 hours and if you are fed up with it and you want to go play somewhere else you can not withdraw your money because you need to wager it minimum 1 time. Complete joke casino please be wise and choose another casino to play online!

Hell ODekeeg, I'm sorry that you feel that way, as that's not the approach we'd like to have. The deposit with Trustly should be instant, however, sometimes due to Trustly's system, if there's an issue or your bank/Trustly need to process your payment, it can take a bit longer. If you deposit and you have a bonus, yes, you'll need to wager it before you can withdraw the funds to your account. Are you having issues with uploading the documents and verification, send us a private message here on AskGamblers and we'll be able to help you more in detail and make sure everything is correct on the account and help you resolve your issue. Kind Regards, Kaboo Rep

user avatar

Fast payment
Won alot of money there 8)
U can check my big win on youtube on Kaboo.
5 scatters dead or alive 5.40e bet.

Atm there is promotion "M3RRY XM4S" you`ll get free spins every day during december. Come get them.
First thing I don't like it about that, because my friend who deposited only one time, like 2 years ago have same promotion as me, don't understand wrong, but for some reason NETENT is closed for us, BUT when we get promotion on some NETENT game usually we receive credits or free spins on other game, but last night, my friend contacted support and he got 20 credits, when I asked for credits I was not aviable to get them...so I guess its all about who u get on support because there is no logic to give to some one who have 1 deposit, and not give to some one who is gambling on Kaboo for years...

Hello MOONSRB, I'm sorry to hear that you don't like our Christmas Calendar. However, that's a campaign that all players with Kaboo received as it's Christmas and we would like everyone to get into the Christmas spirit and everyone gets the same deal. Regarding the NetEnt reason you're not able to play those games is due to it's a restricted country for us, which is the reason you're not able to play those. However, you should have received Credits for that, unfortunately, there could have been a misunderstanding for the agent to think it was a goodwill request. If you contact our support team, we'll make sure to credit you correctly due to this. We do apologize for this inconvenience caused. Kind Regards, Kaboo Rep

user avatar

This Casino is Great! I like the numbers of games and the way to get freespins or cash wins from the relics. The support is great and very friendly, I had a problem to upload my documents but they helped me and within 22 hours my money was on my bank account! I really recommend this Casino!

Hello Twodogstar, I'm happy to hear that you think our casino is awesome. We're always interested in feedback on how we can improve our casino, and our support is one of the main things that we aim to have it as friendly and professional as possible. I'm sorry that you had issues uploadings and verifying documents, however, I'm glad it was resolved in a timely manner. Thank you for the kind words. Kind Regards, Kaboo AskGamblers Team

user avatar

Good selection of games and a good reward program to the players.You get at 6 selected slots that are changed every month after 200,- Euro sales each time a Carbon Relic.

After 3 weeks my account is still not verified. The support does not react to my e-mails.

Good selection of games, great interface, never had a problem with any games, ther leveling system give you a price on every level and a slight chance at a 1000 euro cash prize. some times you get a special "Relic" "Leve gift" that can give you 5000 Euro.

Good support and fast payout!

Good selection of games, great interface, never had a problem with any game loading, they have some sort of leveling system where every level you get to open some sort of cube with a slight chance at a 1000 euro cash prize.

Here is where my 2 stars are at :
They stall you how ever they can with the verification, they said you can submit id, passport or drivers licence, I uploaded the drivers licence and after 2 days nothing happened I went back to chat and they said that I need an ID, after that they said wait but the drivers licence is ok though, after some time still no response I went again back and i was asked if the drivers licence is European, answered yes it is EU and then they said it's "bad quality". Weird because they were high res pictures accepted by all other online casinos.

Keep in mind i had some cash on my account to withdraw when this happened. Busted all the cash and never going back there I had enough.

Hi KENSAN88, Thank you for the feedback. We would like to check your account closer. Kindly send a PM with your account details and we will do our best to assist you from our end. Have a great day, Kaboo rep

user avatar

Good: Good slection of newer games and easy registration and cashout options. I withdrew $460 with no issues. better Customer service than most sites of similar size. Play EST nightimes for best wins. Ok bonuses and the promos are decent. Site dsign needs an update I think but the graphics on the slots themselves are good enough with lots of options. Overall a trustworthy site that I seem to come back to again and again.

Amazing selection of games.
Decent welcome bonus
Okay reward program with the relics, never seen anyone win the top prize tho.
ID check is at an average time

Better promotions after the initial depost would be nice.

I was able to play with a small amount raw deposit and win 300 buck. I dont now how it is if one wins many thousands but it was simple to make withdrawals for me. It seems to be an honest casino in the jungle of so many dishonest ones and they are many. The chat was also very good and fast.

Some of the games didnt start at all and some was under construction or something, and some games didnt start because my browser is si and so.

Inactive user
10/10

I like the casino interface. I like that they have PLAY FOR FREE option on all games. I like the level up feature. I like many things here, but I like the most THE RESPECT for the players.

Usually I play a lot on SuperLenny, with is Kaboo brother casino. After I made a few deposits on Kaboo (small deposits, all together they value 150 pounds) I hit the chat regarding some small problem. After my problem was solved, I ask for a non-deposit bonus money if it is possible ,and they responded quickly... AFFIRMATIVE :))) So, I took the money, I played, I made the 35X wagering required and I finished with almost 200 pounds, up which I could withdraw. I didn't withdraw because I did not find it right to do so, since I have not deposited any money.

What I want to say is that, the people who are working on Kaboo, are very very professionals. Pay close attention to the player's needs and gives the player a great deal of respect.

Thank you Kaboo!

I don't have any to write here in this section :))

I have wanted to visit Kaboo Casino's website since quite awhile now but never getting to do it, until now that is. That too was after checking out the casino's info at Askgamblers review section here. The casino is offering some no-deposit free spins for new registrants, and the promotion that I had received in my mailbox was for 20 free spins, most probably on Starburst. 20 free spins on Starburst is nothing but a lousy $2.00 no-deposit offer, a cheap skate offer and not worth at all, in my honest opinion, but for the time being, it's better than nothing.

What caught my interest was that Kaboo Casino has the game providers that I like, like Microgaming, Play'nGo and Thunderkick, amongst other providers, but my main attraction was none other than Microgaming, hoping to see the game Supe It Up there available for play. So I visited the casino's website and was greeted with a registration form on the landing page. When I tried to go to the casino's lobby, it took me there, but refused to show whatever games the casino has. There was simply no way for me to check first if my favourite games were available or not. What the argh! Why this restriction in the first place? Why so secretive about their games? I cannot understand the logic behind this, and that alone has got me disappointed even before thinking of signing up! I wouldn't know if the games that I want to play would be available or not, and if those games were not available after signing up, it would all be a waste of my blardy time and effort! I wouldn't want to play at any casino if my favourite games are not available, and Kaboo Casino is trying to lead me into their casino blindfolded! What the argh!

Well, if not for Play'nGo and Thunderkick, I would simply have not bothered to sign up in the first instance. I hate being blindfolded like this to sign up. It's like a blardy trick being played on me! Putting all that aside, I decided to go ahead nonetheless, so I filled up the first page of the registration form. The next page required my personal details, but before I filled in those spaces, I checked first to see if my country was in the list. There has been numerous times before when my country would be missing from the list, thereby restricting me from signing up. True enough, it happened yet again. No Malaysia in the list. No signing up was possible. But I wasn't surprised, and I wasn't that disappointed either. Why? Because that blindfolding had already disappointed me in the first place!

I don't know how many times I have already mentioned this, but I'll say it again. Why can't these casinos have their country restriction list updated promptly? Why lead new players to sign up but blindfold them first? Why cause unexpected disappointments to players who suddenly realised that they couldn't sign up in the end? Why can't all these info be made known in the first instance? Sheesh!

I was extremely lucky when I first time played at this casino and won about 1850USD with my first 50$+50$ bonus money. (After the bonus turnover requirement where met) I fist was afraid that I would have problem take them out. I did not find any KYC information on site, and googeled Kaboo to find information about they are trusty or not. (Hence why I write this now :).

On my first 1200$ withdraw, I was asked for KYC by E-mail. I reply the e-mail and within a few hours I got a confirmation e-mail that my money was transferred. (And yeah, I even did receive them)

My 2nd withdraw was done within hours, and actually on my bank account next day.

So yes; they do pay out winnings. (Hassle free for me this time)

Be aware! Do not expect to win.. (Just me lucky this time :P)

No confirmation e-mail when I made my account.
No information on site about KYC.
Not easy to find contact information. (I never tried the chat)

The promotion seems ok but I haven't had the chance to play here yet due to the problem below

The customer support is bad here. I always like to verify myself before I deposit (best way really) and for some reason these guys are stalling. I emailed to say I would like to verify myself so the told me to email another address. I didn't hear back from them to emailed support to be told I should give them time ??? Do you want my custom or what. So i did give them time, a week to be precise and still no word from them. I emailed to say it's been a week and still not been verified, why? Well they didn't even bother to reply to that so I won't ever play here with such bad support.

-Easy Navigate
-No wagering
-Lots of gaming providers

-Bad live support
-Promotion is bugged
-Not replying to email

I've asked them if they received my email about the promotion from this weekend, then a guy from Live support ask me some stupid question. I answered but it went wrong way. So, my own experience with this casino is bad live support, promotion not function very well and no reply on my email. Not one of my favorite's, sorry for those that like's this casino. Good luck.

Hi mate, I would appreciate if you could share more in details in regards to the negative aspects you mentioned so I can highlight it to the team. Regards Bruno

user avatar

Really impressed with this site.....payouts really quick 2 days and in my bank account and thats using bank card cannot fault that.....customer service really helpful yes meets my expectations as to what a casino site should be also once you put in a withdrawal request it cannot be reversed which to me is very good.

The only negative point I have is I couldn't do live chat for some reason but they responded quickly to my emails.

Good selection of games. But amazing service. First withdrawal for £900. They asked for docs, I emailed. Within an hour they were verified (at 10pm). 5 minutes later the withdrawal was processed. Quickest and most polite service online. I've been to lots of casinos, it doesn't get much better than this.

Would like to see some more video pokers but that's my preference. When service is as good as this, a few less video pokers isn't an issue!

This casino is great up there with the best so I'm surprised to see the rating so low. Regular deposit bonuses, free spins in the form of echoes and quick withdrawals (my latest withdrawal being approved in just over an hour).

Deffo recommend. Great chat operatives and plenty game choice I love kaboo!

There is really nothing negative I can say about this site perhaps PayPal as a deposit method but that's me being picky

Hi there, Thanks from the whole team for these kinds words. We will strive even harder to keep improving and be one of the best options out there. As things are now Paypal is not on the agenda, but I will forward this to the team. Regards Bruno

user avatar

Just found this casino last night so I checked up on it as it's sister site is thrills,seeing that it was a no brainer as thrills is one of thee best around, great layout of this site was a refreshing surprise. I liked the echo bonuses which I read below some don't, but seeing as these are all FREE spins I'm not sure why people moan but each to their own. It has my fave Netent games I deposited here twice, had a few small wins so I have made a withdrawl request, so I'll post on how the verification process goes if like it's sister I'm not expecting any hassle.....hopefully.

Nothing to dislike here though it did crash saying having problems with deposit and withdrawls but online gaming that goes with the territory.

Hi Hyena74, Always a good friday booster to hear about your positive experience. We will strive even more going forward and hope that you will be a part of that ride. Regards Bruno

user avatar

The moment of registration until the withdrawal everything went so smoothly! They have a wide selection choice of slots and a nice bonus/loyalty program called 'Echoes'. You can get free spins from Echoes that are wager free! The processing time for my withdrawal was a bit longer due to verification of my documents that took around 8/9 hours. After that I got my withdrawal immediately.

It's a perfect casino, great welcome offers (2x100% deposit bonus) and clear terms.

Some slot games are not categorized under the provider like Montezuma under WMS but anything than that it's a excellent casino! :)

Slots of slots to play site looks amazing bonus look good as well I didn't take any bonus tho wagering was a bit high

Still waiting on my withdrawal to be processed 2days now then I will have to wait 2-5 days for it to clear into bank. bit slow at verifying account still waiting sent all right docs. Don't think I will be back once I have much winnings. Service is a bit poor ongoing withdrawal issue still not resolved bit disappointed after reading all the good reviews

Pretty much full range of slots available to UK players.

Really felt the need to do a review of this site because seems to me they're unfairly treated on here. Never had any problem at all one of my preferred casinos and believe me I've played at them all.

Just dont be put off by some of the review on here. Very fast neteller withdrawals. No hassle to get verified. Polite and fast online help. Missions help you get more for your money.

Could do with few more promos but apart from that cant think of much else wrong

Good range of games

Site loads well and I quite like the missions and theme.

It's a little tricky to navigate around, all the different pages load on top of each other so it can get a little confusing.

They locked my account after I completed "my personal information" and asked the online customer service how to get the welcome bonus. Although I have got my refund, but I remember customer service said it was my fault even though I am on the list of restricted countries to complete my personal information and make my first deposit. What a great casino.

A large range of games. I only joined up a few nights ago had a win and money was in this morning. Very happy with this new site I have found.

The way you sign up was fun and different with little effort.

On one of the games the feature crashed. Rainbow riches bronze silver or Gold, Response was very snotty. DO NOT USE THIS CASINO.

This casino is laid out very nice and easy to use, quite hard to win on these games but they do let you win.

I recently won £400 and withdrew, was processed within 24hrs on a weekend, hopefully it will hit my bank act Monday / Tues.

The customer service is lacking slightly, it took me 2-3 emails to get a reply, they did mention weekends are busy but even a confirmation email would of sufficed.

Whenever I find an e-mail from a previously unknown casino in my inbox my immediate response is to head to google and find out whether the outfit in question is part of another casino group where I am already playing, or if they have somehow managed to acquire my e-mail address surreptitiously and are, for all intents and purposes, spamming me.

I don't necessarily mind being "spammed" if I am being offered something truly interesting and/or generous, but sadly of course those situations are rare. When I received such an e-mail with regards to "Kaboo" casino though, I breathed a sign of relief - they were operating with the same license as Thrills casino, a thoroughly respectable and trustworthy casino who also own Superlenny, another deservedly popular on-line gaming institution.

With this knowledge I wasted no time in accepting their offer of a few free spins in return for registering, which were given in the form of "Echos" - these are their version of a loyalty points system, every time you wager on the games at this casino you are earning echos which can be exchanged for wager-free free spins on a range of games.

The website is extremely well designed, its clearly intended to have a spooky, mythical and mystical theme and carries it off better than you might imagine! Support are excellent and withdrawal times, like Thrills and Superlenny are extremely fast. I would probably play here more than I do however I have been a member at Thrills for such a long time and so participate heavily in the bonus/rewards scheme there, and as a result do not wish to split my play too much considering these casinos are part of the same group. Nevertheless I thoroughly recommend Kaboo and all other casinos in this group, absolutely first class operations!

Hi raverbabe, We appreciate the kind words and hope to have you as an happy customer for a long time. Will make sure to share the feedback you have on our operation with the whole team. Unfortunetly our ranking here on Askgambers is a bit embarassing and does not give a fair view towards new users. So dear Askgamblers..maybe you should take reviews like this one and others more into consideration and not only input from people that are self excluded or had a bad run.... Regards Bruno

user avatar

The interface of the website
Fast pay-out using SKRILL
WMS games

The live help is slow and do not resolve any complains of the custommer

The website is technical not good! Very hard to find the Limit area. Only if you ask @live help, you can find the spot.

When you deposit using SKRILL, please be sure you click on the continue button to complete the deposit. Otherwise you won't get your money! After a couple of hours waiting, you get it from the live help back on your account, but its frustration.

I have set a deposit limit, but I didn't knew that I already spend my limit. So I made a deposit using IDEAL. Everything works, until I reforward to my account: ERROR!
I spoke to a girl from live help and the say its my fault! So strange, that its my fault, while the system of the site is corrupt/not good programmed! Terrible.

Sorry for my English people!

Games are good, lots of them and great selection.

I made a mistake during depositing and even know it was wrong not reading whole disclaimer I continued playing. Playing for a couple weeks I won quite a bit of money. For a few days I though they will never pay me and that mistake will cost me my winnings, Jorge was more than helpful in correcting mistake I made and processing payout, so even know I made a mistake, they still met me half way and helped thru process.

Sincere apologies and forever grateful

mick1940

Nothing in particular wrong just need improvement of 24/7 live chat

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