AskGamblers Quick Overview
Editor’s View
HashLucky has plenty to keep you busy with a VIP Program, Casino Shop, Daily Missions and Achievements. You can enjoy the great game selection, whilst enjoying lots of the other perks that are available as soon as you become a member.
- 24/7 live chat
- Safe & Secure payment options
- Access to Casino Shop & VIP Levels
- Slow withdrawals
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HashLucky Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about HashLucky Casino
HashLucky Casino has joined AskGamblers, which means we have fully reviewed them. You can check the casino rating, bonuses, and complaint history. You can also write your own real player reviews once you’ve tried them.
The casino is available across all platforms, which means you can sign up and enjoy your favourite games on the go.
Once you’re a member, you can enjoy VIP promotions. There are several VIP levels to climb through based on your gaming activity. You’ll be able to enjoy extra cashback, high withdrawal limits and more.
As a member, you can also use the Casino Shop to earn free spins and the best casino offers. There are daily missions and achievements to complete, so there is always something to keep you busy.
- E-Wallets 0-96 hours
- Bank Transfers 0-96 hours
- Card Payments Not offered
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at HashLucky Casino
The casino supports a variety of payment methods to support your deposits and withdrawals. The minimum deposit is €20, and deposits must be wagered three times before they can be withdrawn.
Your account must be verified before you can make a withdrawal. The casino will contact you to do this. The casino aims to process withdrawals within two business days, and the minimum withdrawal is €50.
You can withdraw up to €2,000 to €5,000 per week, depending on your VIP level. If you’re a VIP user, other terms may also apply. These limits do not apply to progressive jackpots.
The maximum daily net winnings in live casino or random number generator table games is €2,500.
Games at HashLucky Casino
You can enjoy a wide variety of casino games from multiple providers as soon as you enter the games lobby. Each game is labelled by the provider but you can also list the providers to select your favourites. You can use the search bar to find games or providers, and you can use the heart feature to save your favourite games once you’re logged into your account.
There are thousands of online slots, including the latest releases. There are bonus buy games and a selection of progressive slots.
The casino has a good mix of table games, although we noticed that there is no specific menu for them. We used the search bar to find variations of online blackjack, roulette, poker and other popular card and dice games.
In the live casino, you’ll see plenty of games to choose from. These are hosted by live dealers and are available in demo mode if you’re new to live games.
HashLucky Casino’s Commitment to Responsible Gambling
HashLucky is a responsible gambling operator, and if you think you are struggling with an addiction, they have lots of useful information available. They’ve also posted a link to an anonymous questionnaire regarding gambling addictions.
The casino recommends that you set limits on your deposits, losses, bets and session times. You are in control of your limits, and it looks like there are no features to help you.
You can take a cooling-off period for a minimum of 7 days. You cannot access your account when it is active. If you need a longer break, you can self-exclude. To activate a cooling-off period or self-exclusion, you must email the casino.
Customer Support at HashLucky Casino
When you need help, you can contact the casino. One of the fastest options is live chat, which is available in English and German. Live chat is easy to find, and you can select your language before speaking to a live chat agent.
You’ll join the queue to speak to an agent, as there is no chatbot. If the casino is dealing with a heavy workload, you may experience some queuing times. We waited a short while before being transferred to a friendly live chat agent. We had no concerns with the operator, and live chat is available 24/7.
If you need help outside of live chat, you can email the casino. They have an email address for customer support and the financial department. These are subject to change, so it’s best to check the Contact Us section for the most up-to-date contact information.
Complaints
Read the complaints other players have left for HashLucky Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Good communication chat and technical support. You can win and play pleasantly. As for bonuses hmmm.....
Lightning-fast withdrawals, although the average withdrawal size limit at the beginning
Bonuses are some kind of nightmare of this casino, I agree, I will give an example, because it is an important thing. After the bonus has been wagered, you are absolutely not allowed to play with your own funds already won from the bonus, because they take everything you win beyond the limit, even though the required turnover was already over and the funds are yours!!!. And only when you deposit, artificial and unnecessary traffic that blocks you then you cannot play in the casino !
If I could give this casino 0 stars I would!! Deposited a thank for through Neo Surf and not any personal details the deposit didn’t show up even though I have the email saying it had been paid to them and should be on the account talked to Live Chat and they said they have sent it to the right department and that it is normal for it to take up to 7 hours (that is not normal in my eyes you deposit to play not to wait!!) 12 hours later still no money in the casino account!!! Extremely suspicious!! AVOID AT ALL COSTS!!! Sites like this should be shut down immediately!!!
You don’t get anywhere with them they just continue to say we have forwarded the issue wait for an email… when you say no that’s not good enough where is the money held and is this common you get generic answers back!!
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Their support sucks, I've been waiting for over 4 weeks for an answer about my account and nothing... And their live chat only says wait for response, but waiting for 1 month and still no answer is crazy. I don't recommend this casino