HashLucky Casino Complaints

Hello, I played at Hashlucky and won something, now I am trying to verify myself without success. I have already sent various documents and everything has been rejected. Now my street name has been renamed, I have been to the residents' registration office, had my ID changed and got an official registration confirmation. Of course this was also rejected. I think there is nothing more you can do to verify your address than an official confirmation from the city. I feel cheated by the casino. I hope you can help me further. I am uploading my verification documents which I have also provided to the casino so they can see what the casino is rejecting. Please do not put the documents online for the public.