Complaint #4 HashLucky Casino

Verification

By Axel848AAa

1 year ago

Hello, I played at Hashlucky and won something, now I am trying to verify myself without success. I have already sent various documents and everything has been rejected. Now my street name has been renamed, I have been to the residents' registration office, had my ID changed and got an official registration confirmation. Of course this was also rejected. I think there is nothing more you can do to verify your address than an official confirmation from the city. I feel cheated by the casino. I hope you can help me further. I am uploading my verification documents which I have also provided to the casino so they can see what the casino is rejecting. Please do not put the documents online for the public.

Disputed Casino HashLucky Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

1 year ago

Dear @Axel848AAa,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

HashLucky Casino

• Representative

1 year ago

Dear Axel848AAa,

Thank you for your patience.

We would like to inform you that the documents you sent to KYC team have been verified and accepted.

You can now make your withdrawal request and it will be processed according to the withdrawal terms and conditions.

Regards,

Hashlucky Casino Team

AskGamblers

• Support Team

1 year ago

Dear all,

This complaint has been reopened as per HashLucky Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

HashLucky Casino Complaint Stats

Resolved 1 / 1

Avg. Amount N/A

Avg. Complaint Duration 6 days

Avg. Response Time 2 days