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GrandWild Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 17 reviews
5/10
17 reviews
Complaint Response 2 complaints
1 day avg. 2 complaints
What we like
  • Completely instant-play
  • Mobile-optimised
  • Live chat available 24/7
  • Proven fair by iTech Labs
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


GrandWild Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://grandwild.com
Established
2013
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, German, Finnish
Casino Type
Instant Play, Mobile, Live Casino

GrandWild Casino is an online casino with the Wild West theme. Online slots and casino games are powered by the leading software giants, such as Microgaming, Endorphina, Playson, iSofBet and many other suppliers. All of the games are offered through a totally instant-play gaming environment. GrandWild Casino is fully licensed by Malta Gaming Authority.

Restricted Countries

There are certain restrictions when it comes to registering an account at GrandWild Casino. More specifically, these restrictions include Belarus, France, Hungary, Latvia, Portugal, Singapore, The Kingdom of the Netherlands, Turkey, Ukraine, the United Kingdom, and the United States.

Mobile Gaming

Mobile versions of the games are available for iPhone and Android users. There’s a great selection of games to choose from, alongside special bonuses set for mobile device players. In general, this mobile casino offers an exciting gaming experience on the go.

Security and Fairness

GrandWild Casino understands the responsibility it has to its players. In order to keep its members safe, GrandWild Casino uses the SSL encryption protocol. This technology prevents anyone from being able to see personal or financial information.

The games at GrandWild Casino have been audited by iTech Labs. This means that independent auditors have concluded that the games all use a genuine random number generator and play identically to games found in real land-based casinos.

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Complaints

Read the complaints other players have left for GrandWild Casino. Learn more about complaints.

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Grand Wild Casino jackpot winnings confiscated?!

Hello,


I have played the Grand Wild Casino with 5 Euro and I have used a coupon and received free spins for it. I have played some slots and won a jackpot around 4400$. In the terms of conditions you can read "Please note that our jackpots cannot be won with virtual (bonus) money bets." I have won the jackpot and have screenshot of the betting history where you can see that the bet for the game was used of my real money at this moment and a screenshot where you can see that the jackpotmoney was on my real money account, first. After verify my account the money was on the Virtual Money Balance. I have contacted the support You can read the discussion here :


"name:**********

Hello,


I am a little bit confused. I´ve won a jackpot around 4000Euro. First I have seen all the money in my real money account. Then I played further slots and all my money with I have used to play went to my bonus money. Now I have 5 Euro real money and 4195Euro bonus money. What’s about this issue? I know that you can’t win a jackpot with bonus money. But I had 5 Euro real money in my account and I had bet this for the jackpot win. If I have not really won the jackpot I ask you why is it possible to win the jackpot if the jackpot is not real. And would the money go back in the jackpot if the money will deleted of my account? Otherwise it’s easy to let all players win a Jackpot with bonus money so that the casino never had to pay the full amount of a Jackpot. Thank you very much for answering my questions.

10:57

Hello?

10:59

Anybody there?

10:59

Thank You for your question. The money you have won are virtual, as to win jackpot in real money you have to play for real money. That's why your jackpot has been transferred into virtual money. Now when you will meet bonus wagering requirement your winning will be converted into real balance. please note, maximum winning amount in case of playing with the bonus is deposit x 10.

11:05

Yes thats what I mean. I have played for real money and I have it on viedeo and screenshots because I am writing a review for kasinocheck.eu. The jackpot was also won on your site and resettet to 3000$. That means if I have the wagering I can withdrawal 10x5Euro = 50 Euro. The difference for the casino is 4400$ - 50$ . A win of 3350$ in place of paying 4400$. But everybody thinks somebody has won a jackpot of 4400$. Nice buiseness model. Also you think a player which is lucky to win a jackpot and then its not really a jackpot would like the casino and make a deposit again?

11:06

If You would play without the bonus money would be transferred into real, you have been using the bonus in this case money counts as virtual. for full information please read Terms & Conditions:

http://www.grandwild.com/en/terms_and_%D1%81onditions/

11:09

Thank you I will clear the content on askgamblers.com. I think you have to use a software which enabled to win the jackpots in bonusplay to create a fair game without frustrade gamblers

11:11

Every user can read terms & conditions before playing at GrandWild casino. We don't have any hidden conditions. All players can read about using bonuses, getting jackpot e.t.c. We do apologize if You got confused with that.

11:16

Yes and you can read there " You can´t win jackpots with bonus money" That means to me its not possible and not you can win it but then its just simulate to ohter players you can win here big. But the software only let win jackpots with bonus money.

11:17

Software let win jackpot with or without bonus. as the software is absolutely random. You can also read about that in Terms & Conditions (gaming fairness)

11:21

Ok thanks a lot. I think its a litle bit fairer if I write about this on askgamblers.com. So it would be much more public to this content and everybody will know. So its a help for your casino to explain the Terms and conditions clearly to the customers :) Have a nice day

11:21

It's every players right to write a comment or review about the casino. We only hope it will be fair review. Have a good day and do not hesitate to contact our support team in case of any questions.

11:22

closed the chat"


I think it’s not fair to gamblers to let them win jackpots which are not payable and simulate to other gamblers that somebody win a big jackpot at the casino.

Maybe somebody else has have a similar problem with this casino?

Thank you very much


 

staus Resolved
0

Complaint Statistics

Resolved 2
Avg. Amount $ 0
Avg. Complaint Duration 5 days
Avg. Response Time 1 day

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Top reviews from our players

I have known Grandwild casino for a very long time. I still remember them as a casino that had Playtech and Gameos softwares and had large free chip bonuses with very high wagering requirements. I never played there because they didn't allow players from my country to play there. However, recently I moved and with that many casinos doors are now open for me.

I noticed Grandwild casino name somewhere and the first thing I saw was that they've had a huge revamp. The site looks polished and they have added Netent games. For me it seemed like a great level up and I was excited to play there.

After the quick registration I managed to get a free registration bonus of 5€ because of the affiliate code I entered while registering. I was given 5€ chip with 80x wagering. I played for 10 minutes Jack and the Beanstalk and lost. I was playing on my phone and I was getting a few "unavailable game" messages which of course isn't a good thing.

Then I made my first deposit and claimed the welcome bonus. However, after I had deposited, the bonus was not in my account. I contacted support a few times and it overall took them almost one day to figure it out. The support could have been a bit nicer/ informative as per why I didn't get the bonus as I had done everything by the book and no issues should have appeared. Anyways, at the end I got my bonus and played Starburst and Copycats slots. I had no luck whatsoever and lost all.

After playing with free chip and deposit, I can say that I won't be depositing there more. The game selection wasn't very wide, especially for mobile, as they didn't even have my favorite slot Twin Spin. Also, as a fan for bonuses, I was very disappointed as they all have high wagering requirements like 35x bonus + deposit. With that all being said, I don't see any reason to come back.

Really felt upset and speechless about this casino system...No live chat help... No instant reply on email regarding the issue of the welcome bonus offered.

I was deposited an amount and without any bonuses added into my account. I checked the T&C and reviewed that so many times and it shown that the welcome bonus will given instantly after a deposit made. Felt that this kind of casino really not that can be trusted, one star rated just because that its the minimum rate I can rated.

IT should be lower than one star. Really shame on it.

Grand Wild casino has games from Pt and games OS and it is 100% like Chips Palace casino. And that is the main reason I joined this casino because I had a good experience with them and was expecting the same from them.

I created an account here as it is a full instant play casino and entered the code 50 free to get the 50$ free no deposit bonus. The biggest turn down was that we are not eligible to play the Pt games with the no deposit bonus and play through was 99 times and could only play games OS slots and scratch cards. The way to get their bonus is that click on your name on top of the main page and then go to coupons and get the bonus in your account.

After getting the bonus I opened the lobby and got to the action. But all the new players do not get impatient because lobby takes a lot of time in loading. I played the Choo Choo slots which was not very nice for me and I got no money from there and all the spins had gone for empty. The game where I stayed for the longest time was the Aztec slots and it is also a very known slot game and here I managed to win around 30$ with some wilds and multipliers. But 99 times? To get there I had to start getting brave and started betting really high and then did some good boosting to my balance but it was not enough to keep me in the game and then lost the money and was back to around 60-70$. I was not going to try so hard again so I just bet the highest on per spin and lost all the balance. I think the bonus would have been very nice it they had not excluded PT games from it.

I am dead sure that Playtech is the reason 90% of the players registered on this casino for. This casino is a 6 for me.

Avoid like the plague - the still owe me my £750 - lied to me about pretty much everything!! Avoid avoid avoid!!

This is my review for the Grand Wild casino. Mostly I didn’t play on casinos like them but a few months earlier I tried them.

They offered 25 free chips to the new players. I knew they had two types of software, the Playtech and the horrible game Os. Of course their no deposit bonus money only can play on the game OS video slots. I don’t know players why want to play here, the reason what I have tried was the no deposit bonus and the zero balance on my e-wallets. So I registered through the special link and started to create my account but first I had to refresh my adobe flash player because the home pages don’t load it. After I done with it I successfully created my account on them casino. The bonus money was on my account immediately but like I mentioned the free money offer only can be played on the game Os video slots.

I started to play with the House of Scare with the minimum bet which was 50 cent. This video slot is barely acceptable from those terrifying game Os machines. It has bonus feature, wild symbols etc. but the design of those slots really bad. I decided to raise the limit when I get some extra money from the bonus round, so I began to play with 1 euro stake. From the first spins I get the bonus feature too. After I finished it I collected 31 euro from it but that was the last winning from my no deposit bonus money. I kept playing here but after those bonuses I lost my money before I can complete the insane 99 times wagering requirements. I didn’t will deposit here ever it is sure but if they gives some other no deposit I will use it.

Inactive user
5/10

GrandWild Casino uses Playtech, GamesOS/CTXM, there is much to be said but I won't write like 600 words only because I have experienced some technical issues after playing for the first time.

I keep receiving promotions from GrandWild, today I saw something super nice, deposit 10, play with 110. First thing I did was to see what are the other players saying through reviews and when I saw that most of the bonuses can't be used on our favorite games I got into doubt and wanted to make it clear with live support. Oh, live support, I sad hi and wanted to double check if I am good to go with one account, and a promotion question. I wasn't eligible for the promotion as I signed up through AG but oh well, not a big deal at all. I claimed a 50 euros ND, wager 99x bonus.

Yes, really high but what happened is that I played 4 and a half hours straight to the point where I got a headache. My first choice was Cleopatra’s Treasure and as I kept getting bonus games which were giving nothing but small wins, I switched to Aztecs Slots. God, I kept winning, winning and winning, I hit 80 euros straight through one spin on a 9 dollars bet, but through all of the time of my play, I was getting disconnected, session ended, unknown error in the middle of a spin and what was bothering me the most was that I couldn’t see how much I wagered. Live chat is available until 3 p.m.and I got tired really. I really wanted to meet such a high wager and I kept receiving random symbols and kept winning, but not being able to see how much did I wager got me sick. I was happy to set up my bet on 9 dollars and with a balance over 100 euros to lose it. I had no wish to stay or either to wait until tomorrow. I am an inpatient person and I have to deal with that, but I wish I was able to see the playthrough notification.

Maybe, but just maybe I will deposit here. I asked the live chat operator is it true as I heard that most of the bonuses can't be claimed on famous games and didn’t get an answer. Wondering why. Never mind.

Grandwild casino using games from Playtech (instant play only) and gameOS. When I visit this site and decide to join casino, I notice that casino giving out 50$ no deposit bonus. Of course I was happy to get this bonus and have so much amount of money to enjoy games from Playtech, but when I read the terms i notice that only gameOS eligible. Pfff, that's not honest! Also I notice that casino have too many 200-300% bonuses, and of course I decide to check all terms, and yeah, Playtech games not eligible for playing with bonus. This is probably most ever bonus system I ever see in my life, this is so ridiculous to not allow play with bonuses on most popular games from Playtech, and force players to play this stupid gameOS games.

But I am still decide to take bonus, and open China Mega Wild, since seems that it is only one good slot from this software. I decide to play it fast, and start playing with 5$ bets, but the strange thing is that I just start winning and winning, and soon I had 300$ on my balance, so I upped more my bet and continue playing. I think I clear about half of wagering requirements, but unfortunately I get busted after about few hours of playing, this is was so ridiculous, I start from 50$ balance, but at peak I had around 1k$, but then I start play with 100$ bets, since there is no any max bet rule. But this rules for bonuses I am probably never forget, most annoying bonuses I ever see, congrats GrandWild casino.

I cannot rate this casino more than 4 stars. I did not test customer support and withdrawal processing, but for me is enough of their bonuses which is simply bad. Better not play in this casino.

Another Playtech casino from the lot and this time it is the Grand
Wild Casino. It has also been powered by OS games which is a very nice platform to play on.

All games are for instant play only and that is the problem I had with casinos. Instant play is just not as good as downloading software and it can never beat it. Its just that instant play is fast to get on and you just have to open the browser type in the name and the site is their in front of you but this medium is fast only till here and the games which actually matter the most are faster and better on the downloading software.

Since it was Playtech and they had a very nice welcome offer so I had to join them at any cost because I cannot ignore a Playtech casino and that too with a amazing welcome bonus. What I like about them is that they always send us new offers in mail and free spins and got bonuses and I like it a lot. I liked their special bonus for Indian players and I could have never said no to such a gesture and I was just so flattered to see that.

Magic Pot and Farm Slot were the two games I played for most of the time in this casino site. Mystic Slots also won me good money. I think the games are nice and I won money so any body will. Because I am always having a hard luck on slots but not here and I liked playing on this casino a lot.

If they keep offering free spins like they do then I would never would be able to leave this casino. Loved this casino and would rate them 10 out of 10 .

GrandWild casino is another one in the long list of casinos I made an account in and forgot about them. I was going through my mail box the other day and came across an offer of 10 free spins with no deposit in this casino so decided to take a look. In the mail there were pictures of Captain America, Thor, Iron man so I thought this was a Playtech casino but was disappointed to see that it was another one of those mixed GamesOS and Playtech casinos.

Off course the bonus didn’t apply to any Playtech games and the free spins were for the Choo-Choo slot game. I came this far so decided to take the bonus and try my luck. Than it was clear to me why I have forgotten about this casino. During the free spins I got another set of 5 free spins and a bonus round. That’s very good for any free spins bonus but the total win from the free spins was a disappointing 7,4 euros. Wagering demands for the bonus were off course a very high 99x bonus.

I like their website a lot. It’s well organized and easy to navigate. You can do everything there and there is almost no need for live chat support. I really think that they should move on to Playtech software only. GamesOs just isn’t my game. I tried a few slots with the little money I won from the free spins. On Space Robbers I played for a while got the bonus on the third spin and off course was disappointed as the win was only 0.10 euros. That’s not even a bonus in my book. I also tried Aztek Slot and again was disappointed by the small wins. Off course I lost the free spins money very fast and moved on to another casino.

I can’t say anything about deposit or withdrawal because I never had any and never will. Overall I would rate this casino 7 out of 10 only because of the GamesOS software.

I hope you will enjoy my review of Grand Wild casino. This casino is powered by Playtech and gameOS, but as I honest in my reviews, I have no idea what is it this gameOS software, and I never play their slots. Playtech instant play version is looks much more better for me in this regard.

GrandWild casino offers to new players 100 % on first deposit, and if you see here on AskGamblers you can get 99 euro no deposit bonus, but wagering is 99x which is pretty high, but come on! This is just free money, and if you lose it is absolutely ok, at least you will get some playtime absolutely for free, and if it is your lucky day, you have pretty good chances to withdraw some free cash for beer, or other goods.
I am was not able to get no deposit bonus for some reasons, and this is not problem for me, so I just make 50 euros with my Skrill account, I am not very happy to make deposits and gets withdrawals on euro on my Skrill account, because this guys took pretty big fees, around 10% I lost on such transaction, but if there is no other way, I just do it and do not think.

I am decide this day to play my favorite slots with expanding scatters on freespins - Thai Paradise, Rome and Glory, Captain Treasure pro. Yeah, this 3 slot machines is absolute my favorite on Playtech software, and I think 50 % of my playtime gets there, and another 50 % to Marvel games, or something like this.

Unfortunately I did not manage to win with this deposit, and this is sick, because I cannot say you anything about their withdrawals, sorry people :( I suggest you to took their no deposit bonus and try casino for free, it is always good choice!

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