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GrandWild Casino - Wagering not counted correctly, unfair max bet violation accusation

RESOLVED
Complaint Info
Disputed casino GrandWild Casino
Reason Bonus terms violation
Posted on November 16, 2016

Hi this is my first complaint. Sorry for my bad english.

I was using their welcome bonus. I was betting 4-5kr (0.4-0.5€) and I asked the support how much wagering there where left and they told me 12000kr. It was going great so I increased my bet to 30kr and I was playing for a while winning to 15000kr. And asked the support again and they told me there was still 12000kr left to wager and I played again for about 2 hours betting 30kr. I then asked the support again and then still tell me 12000kr and that I have been betting too high. But the highest allowed bet when using a bonus is 5 euro and my highest bet was 3 euro.

Posted on November 16, 2016

Hello,

Could you please send me your username, I will check what was the issue?

Thank you in advance

Mark Coupland - GrandWild Manager

Posted on November 16, 2016

I finished the wagering yesterday but you told me for 3 days that I had 12000kr left to wager and that I have been betting to high. I was never betting over 5 euro.

Posted on November 16, 2016

I'm happy that you have wagered the bonus. Please send me your username, so I can check your betting history and ask support why they told you that you have exceeded maximum bet.

Thank you in advance

Posted on November 16, 2016

I have contacted support and found out that there was a misunderstanding. They didn't mean that you have exceeded maximum bet. I do apologize in behalf of them and our company for any inconvenience caused.

Kind Regards

AskGamblers
Posted on November 19, 2016

Dear @Metalboy,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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