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GrandWild Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 17 reviews
5/10
17 reviews
Complaint Response 2 complaints
1 day avg. 2 complaints
What we like
  • Completely instant-play
  • Mobile-optimised
  • Live chat available 24/7
  • Proven fair by iTech Labs
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


GrandWild Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://grandwild.com
Established
2013
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, German, Finnish
Casino Type
Instant Play, Mobile, Live Casino

GrandWild Casino is an online casino with the Wild West theme. Online slots and casino games are powered by the leading software giants, such as Microgaming, Endorphina, Playson, iSofBet and many other suppliers. All of the games are offered through a totally instant-play gaming environment. GrandWild Casino is fully licensed by Malta Gaming Authority.

Restricted Countries

There are certain restrictions when it comes to registering an account at GrandWild Casino. More specifically, these restrictions include Belarus, France, Hungary, Latvia, Portugal, Singapore, The Kingdom of the Netherlands, Turkey, Ukraine, the United Kingdom, and the United States.

Mobile Gaming

Mobile versions of the games are available for iPhone and Android users. There’s a great selection of games to choose from, alongside special bonuses set for mobile device players. In general, this mobile casino offers an exciting gaming experience on the go.

Security and Fairness

GrandWild Casino understands the responsibility it has to its players. In order to keep its members safe, GrandWild Casino uses the SSL encryption protocol. This technology prevents anyone from being able to see personal or financial information.

The games at GrandWild Casino have been audited by iTech Labs. This means that independent auditors have concluded that the games all use a genuine random number generator and play identically to games found in real land-based casinos.

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Complaints

Read the complaints other players have left for GrandWild Casino. Learn more about complaints.

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Grand Wild Casino jackpot winnings confiscated?!

Hello,


I have played the Grand Wild Casino with 5 Euro and I have used a coupon and received free spins for it. I have played some slots and won a jackpot around 4400$. In the terms of conditions you can read "Please note that our jackpots cannot be won with virtual (bonus) money bets." I have won the jackpot and have screenshot of the betting history where you can see that the bet for the game was used of my real money at this moment and a screenshot where you can see that the jackpotmoney was on my real money account, first. After verify my account the money was on the Virtual Money Balance. I have contacted the support You can read the discussion here :


"name:**********

Hello,


I am a little bit confused. I´ve won a jackpot around 4000Euro. First I have seen all the money in my real money account. Then I played further slots and all my money with I have used to play went to my bonus money. Now I have 5 Euro real money and 4195Euro bonus money. What’s about this issue? I know that you can’t win a jackpot with bonus money. But I had 5 Euro real money in my account and I had bet this for the jackpot win. If I have not really won the jackpot I ask you why is it possible to win the jackpot if the jackpot is not real. And would the money go back in the jackpot if the money will deleted of my account? Otherwise it’s easy to let all players win a Jackpot with bonus money so that the casino never had to pay the full amount of a Jackpot. Thank you very much for answering my questions.

10:57

Hello?

10:59

Anybody there?

10:59

Thank You for your question. The money you have won are virtual, as to win jackpot in real money you have to play for real money. That's why your jackpot has been transferred into virtual money. Now when you will meet bonus wagering requirement your winning will be converted into real balance. please note, maximum winning amount in case of playing with the bonus is deposit x 10.

11:05

Yes thats what I mean. I have played for real money and I have it on viedeo and screenshots because I am writing a review for kasinocheck.eu. The jackpot was also won on your site and resettet to 3000$. That means if I have the wagering I can withdrawal 10x5Euro = 50 Euro. The difference for the casino is 4400$ - 50$ . A win of 3350$ in place of paying 4400$. But everybody thinks somebody has won a jackpot of 4400$. Nice buiseness model. Also you think a player which is lucky to win a jackpot and then its not really a jackpot would like the casino and make a deposit again?

11:06

If You would play without the bonus money would be transferred into real, you have been using the bonus in this case money counts as virtual. for full information please read Terms & Conditions:

http://www.grandwild.com/en/terms_and_%D1%81onditions/

11:09

Thank you I will clear the content on askgamblers.com. I think you have to use a software which enabled to win the jackpots in bonusplay to create a fair game without frustrade gamblers

11:11

Every user can read terms & conditions before playing at GrandWild casino. We don't have any hidden conditions. All players can read about using bonuses, getting jackpot e.t.c. We do apologize if You got confused with that.

11:16

Yes and you can read there " You can´t win jackpots with bonus money" That means to me its not possible and not you can win it but then its just simulate to ohter players you can win here big. But the software only let win jackpots with bonus money.

11:17

Software let win jackpot with or without bonus. as the software is absolutely random. You can also read about that in Terms & Conditions (gaming fairness)

11:21

Ok thanks a lot. I think its a litle bit fairer if I write about this on askgamblers.com. So it would be much more public to this content and everybody will know. So its a help for your casino to explain the Terms and conditions clearly to the customers :) Have a nice day

11:21

It's every players right to write a comment or review about the casino. We only hope it will be fair review. Have a good day and do not hesitate to contact our support team in case of any questions.

11:22

closed the chat"


I think it’s not fair to gamblers to let them win jackpots which are not payable and simulate to other gamblers that somebody win a big jackpot at the casino.

Maybe somebody else has have a similar problem with this casino?

Thank you very much


 

staus Resolved
0

Complaint Statistics

Resolved 2
Avg. Amount $ 0
Avg. Complaint Duration 5 days
Avg. Response Time 1 day

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Top reviews from our players

GrandWild Casino run two very good but very different software's which are GamesOS and Playtech! I am a fan, not a huge one, but nevertheless a fan of both of these software's. Unfortunately I believe since Playtech went into partnership with a lot of casinos like this one that run the GamesOS software I think they have gone downhill slightly, which is a shame. The good thing about GrandWild casino is they offer regular no deposit bonuses, so if you are unsure whether to deposit here I think you could happily play here on a regular basis just with their no deposit offers! The downfall of these no deposit offers are they can only be played and wagered on their GamesOS slots. I do believe this is the case for all their bonuses. I have no idea why they haven't yet included Playtech slots in their bonuses..maybe this is something to come in the future. So if your looking to play their many Playtech slots I'm afraid you will have to make a real money deposit!

However!! Yes there is a good however! There are a few of their GamesOS slots that I really like! And I think there are plenty for you to play and not get bored... Archipalego is one of my favorites along with China Wilds, that's only naming two bug they have a great selection to choose from! Its hard when you can't the Playtech ones and at times quite annoying but I do think they make up for this with the variety of GamesOS slots. The type of no deposit offers you get here range in anything up to £100 sometimes! Even those these may come with a hefty wagering of 99 times sometimes it means you get to play these slots at a much higher bet than you may be able to play if you were playing with your own money! These two slots in particular I would play at £2.50/£2 a spin. If your going to have any chance of smashing the wagering I really think placing these high bets are the only way! Be sure to read the terms and conditions of the no deposit bonus first which can be easily found in their casino lobby. They also show all of the slots that count 100% and others that may only count half or even 25%. You can also check your wagering at any time, again in the casino lobby! In the same place in fact!

I haven't made a real money deposit here yet because I'm just into a few other software's at the moment, but every now and again I do fancy a change and I'll definitely be considering GrandWild. I'm also hoping for the future they will see sense and include Playtech in the no deposit offers? We can only but hope!

I took AskGamblers’ offer of a €25 no-deposit bonus to GrandWild Casino’s services and though I didn’t know anything about them before I thought it was a good opportunity to change it. They offer Playtech and GamesOS products to play gambling games and for Playtech platform they give us a chance for a downloadable version, too. I could go through easily the registration process and claimed the bonus. I wanted to play promptly but I remembered some casinos have restriction what providers games are allowed to play with such type of bonus so I liked to get some clarifications about it, but I looked in vain for the live chat possibility. Then I had to realize they’re only reachable by chat in business hours. I’m sure the casinos carry the most of their traffic at weekend so it’s not a good or rational decision to not offer an instant help for that period. I left a message with my question and less than a day later they answered it and I was right, this offer was only valid for GamesOS games.

It wasn’t too hard losing all of my money in half an hour anyway I didn’t anticipated too much success when I first saw the laughable x99 wagering requirements attached to this bonus. Further exploring their site it was really conspicuous how limited the numbers of the available Playtech games. Not just there’s only approximately half of the game palette comparing to other Playtech casinos but I didn’t see here any sign of their famous progressive jackpots games. The real shock got me when I accidentally landed on their TOS section and read the following: ”…The maximum winning in GrandWild Casino can not exceed the amount of the deposit multiplied by 20!!!...”…oh…what? Are you kidding me? I can’t imagine how pissed off I’d be if I win a jackpot here and they’d say, ha-ha, you can grab only this much and show to my deposited amount and this rule. I remember after that I said to myself Ok. That’s enough of GrandWild Casino.

What can I say in this final chapter? I met here some most ridiculous casino policy that I couldn’t have imagined. I don’t know who their target audiences are but no live chat in weekends, no Marvel jackpots and this x20 withdrawal limit of the deposited amount are definitely not making them a favourite destination among most of the casino players.

Inactive user

GrandWild is a very crazy sounding casino offered by CTXM. I was thinking "sure why not" give GrandWild a chance and decided to first use my fork and spoon towards the $25 no deposit which has a ridiculous amount of wagering requirements. 99x!?!?!? That equalled to $2475 in bets which I already knew is way off any chart I could possibly have imagined. I would think of this however as a warm up to get me started and take into account this......"I think this is impossible, that they offered me" a bonus worth 1500% just for a small price of a $7 - $9 deposit. I finished off my $25 no deposit as expected within minutes that nothing can be gained from bonuses like these and decided to make a deposit for $9. GrandWild suggested that I deposit from $7 - $9 surely it's a no-brainer to deposit $9 just to get the maximum $135! The wagering is 60x so they were a bit considerate about the 1500%, still pretty high as it's bonus + deposit x 60x. So it would give me a large $8460. The problem excluding the wagering requirements come from the selection of games.

Since they recently added Playtech that was of no option to my bonus + deposit. It was off limits! So instead I went on the slot Archipelago to bet $6.25 then $12.50! I needed to temporarily become a highroller for a moment so that I can try eliminating this "Tower of Doom" of a bonus. The good news is this slot provided a nice $150 win for my $6.25 bet during a bonus for 4 scatters after I completed with the Electric World! A bit of free spins from time to time but as slots can become inconsistent with providing winnings especially with my next bets of $12.50, I was unable to make the WR and ended up losing only a small deposit that I made! My answer to come back is still under a mystery but will surely settle after some time.

Support: 7 out of 10
Terms and Conditions: 3 out of 10
Payouts: 5 out of 10
Withdrawals: N/A

GrandWild Casino would be categorized under CTXM software some time back, as AdamEve Casino was. CTXM then became GamesOnSoft, or just GamesOS as frequently referred to. When GrandWild took on Playtech software, albeit not a full-scaled one, it now operates using two platforms, with Playtech games forming a bigger portion of the total games available.

With the inclusion of favourite Marvel and Branded slots, GrandWild Casino can now boasts of having the ever-popular Playtech Jackpots, especially the handful of Marvel Jackpot slots. These jackpot games are a very big attraction for gamers as the Jackpots can be randomly won even on minimal bets of $0.20 per spin. No maximum wagers are required at all. On top of that, there are 4 Jackpots available to be won, starting with the lowest 'Power' Jackpot up to the highest 'Ultimate Power' Jackpot which usually packs $1 million and more. Who wants to be a millionaire? Who wants to win 1 million dollars or more with only $0.20 bets? I do! I do!...and I am still trying at it! :D But...there's always a but...at GrandWild Casino, only deposits without bonuses are allowed to play any of the Playtech (initialised with PT) games, which, to me, is something of a drawback for GrandWild. Hence, I always go for those Marvel Jackpots at Playtech casinos, where bonuses are allowed to be used, unlike at any of GamesOS/Playtech casinos.

Obviously, there are reasons for this exclusion. GamesOS casinos are well known for their exciting and exuberant bonuses! With a minimal deposit of just $5, a player can start playing with hundreds in the bankroll! There was a time when a $10 deposit would start you off with a $2010 bankroll! At another time, it was $5000! If that doesn't grab your interest...I don't know what will! Hehehe. Currently, GrandWild Casino is offering a $200 bonus for a mere $5 deposit, or a 400 free spins alternative. Choose what you fancy! ;) For me, it has always been the money alternative. I'd rather take a fixed amount bonus than rely on what free spins would give out. A right choice or not, I wouldn't know, but that's just my preference.

Inspite of all the exciting happenings going on at GrandWild Casino, I have yet to make a win here! Those huge bonuses are so hard to ignore...but when you take them on, they are so hard to make a win with! If only they carry no wagering requirements...oh, how wonderful...but then again...GrandWild Casino would surely go down first before a player does! Hahahaha.

Afi

Grand Wild is a casino totally resembling AdamEve Casino at almost all chapters. I say this because AdamEve Casino in my opinion should be known by about anyone who considers himself an online gambler, from its numerous promotions and offers send by email and spread towards all the four corners of the world. Built like AdamEve on the Instant Play platform, this casino shows exactly the same presentation of the lobby and of most games.

Moreover, even the bonuses are almost identical to those of AdamEve, meaning by this that they are quite often offered, they are extremely generous (generally over 50 EUR per bonus), and that the wagering requirements are also extremely high (in general 80x-100x ). Although all the games can only be played directly from the browser, their quality is good towards very good and this fact recommends this casino to all players looking to experience new playing sensations. The problem with this casino is yet another: as I said the playthrough is extremely high. For example, for a welcome bonus of 50 Eur the playthrough is 4950 euros, and only Slots and Scratch Cards count 100 %. If, for example it happens you want to play a card game (such as „BlackJack“ ) it will count only 5 % in wagering, which means a playthrough of nearly 100,000 euros, and that's only to withdraw an amount equivalent to the value of the given bonus (50 euros in this case). With a bet of maximum 20 Eur (half of the entire bonus) you need to play no less than 5,000 hands. If we consider one can play 10 hands per minute (i.e. about 400 hands per hour) this requires about 12 hours of playing continuously,to meet the conditions to withdraw, which is almost impossible. However, the wagering can be met at slots, which counts as I said 100 %. Their overall appearance is very attractive and the wins are very large (about one in two spins is a won). On a bet of 2.5 Eur/spin, one needs to play 2,000 spins and this can be done in 4-5 hours. Personally I played at „Archipeleago“ about 400 spins in about 1.5 hours. Unfortunately in the end I lost. Apart from this slot I played also about 10 hands at Blackjack and bought 2-3 Scratch Cards.

As I said the overall appearance is good towards very good and make the player gamble. I guess if the wagering requirements would not have been so difficult, thenumber of players at this casino would be impressively high .

At GrandWild Casino - I’ve heard about them on one forum, so heard good things about Grandwild, and how they were giving free chip as a sign up offer. But honestly don’t know what people were impressed by this casino. I visited the casino well my first impression was not good, don’t know why but I didn’t like the casino.
I did registered, well the only thing from the beginning what I liked about them was that you don’t have to download the casino, so won’t take your time on doing that.
At first didn’t now how to redeem the free spins but they have a lobby which you have to enter, and even sometimes when you enter the page it doesn’t load, so that’s another minus for them. So finally I put the code got the free spins and was on way to play here.

What I don’t understand about these casinos, why giving those much free chips???
Well maybe because is mission impossible there is no way you can wager that x100 playthrow the bonus, and I can tell you about free spins they are very generous so they will give you good some of bonus money but it’s really hard or like I said impossible to wager it.So I did played the free spins won 57$, wow that’s a lot I had to wager. I started my wagering but there was no end to it. I was spinning and spinning and I think that I was standing at the same sum. So after a while I gave up of that wagering.

I didn’t see anywhere not even 1 complaint about them so I guess they are solid casino, but honestly I don’t like their games so maybe that’s why I gave up of my free bonus.

Well go ahead try your luck if you are more patient then I am so maybe you will achieve something.

I am here to tell you something about the GrandWild Casino. I am writing this from my own experience and would like to let you know about this casino.

I myself sign up on this casino from a link from AskGamblers.com, and I was really very happy to see the great support from the GrandWild casino team. Their websites user interface is very good and easily accessible.

And for your information I had opted for their free 50 $ no deposit bonus. And I was credited the 50 $ amount to my account within few minutes. Then I went to the their gaming section and was pleased the variety of games they offer.

I was pleased by their customer support and games. But their cons are like their wagering requirements for the no deposit bonus is too high. Its hard to complete that wagering requirements but it is not impossible. They also has a lot of deposit and withdrawl options ranging from Neteller to Bank Transfer.

So this was my review about the GrandWild Casino !!!
Happy Gaming Friends !!

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