Page 5 – Player Reviews for Golden Star Casino

This casino is the best! I love slots from Endorphina and EGT!
I deposit with Ecopayz and receive any withdrawal in half an hour! That's awesome!
The KYC is fast, too!
I never used the support, because I had no problems there!
All I have to say is: "I love you GoldenStar!"

- One of my top 3 casino to go with.
- Support it always patient and friendly.
- All of my cashout has been within 24 hours which is awesome.
- Great variety of games.

Not much to complain about except for the low withdrawal limit for BTC. I have 1.75 BTC pending so it's going to be another 1.5 month before I can start playing again with them after I have fully cashout.

No complaints about Goldstar at all for me. The staff are professional and they have all the games I want. Live dealer games could be a bit better and more of them though.

For me, Its one of the best casino, where I was playing. After first playing, I received email from casino, where they said that I have VIP Premium status now, have personal manager, special offers and bonus promotions and I can ask any questions directly to manager. His name is Aleks A, and its great, because I can ask special bonus offer for me and get it instantly. Last time I was lucky and won 2777 €. It was night time, but my cash out was accepted and approved very fast (may be during 1 hour night time!) and I get money to my mastercard after couples of days (Its depends on your bank).

Also I can notice, that it was no any problems with documents verification. Everything was very fast and without any additional questions.Thanks!

No Big time gaming games at this time, but all other games providers are great at this casino.

In my opinion Golden Star is a good casino. I like that there are some different types of promotions like the slot races. As well, there are plenty of deposit and withdrawal options. All transactions are free, and payout approvals are promoted to be within 24 hours.

Good afternoon, I'm playing casinos for a few years now, at the GOLDEN STAR casino I'm new.
I want to leave my congratulations here for the golden star casino, because they are fantastic in everything: better softwares, better service and great credibility that my first deposit made gains of 1200 euros. I was asked for my statements, so I sent the documents paid me my winnings in 10 minutes, I never saw an online casino to pay with this speed, many congratulations, excellent casino.

Absolutely amazing customer support!
Great selection of games.
Withdrawals are fast and easy

I love the range of games, they have most of my favorites and they load quickly

The "RELOAD" bonus was confusing. I clicked on "Get Bonus" and made a deposit assuming it would be applied automatically but it wasn't. I contacted live support for help but they said I could not get the bonus because I didn't enter the bonus code. They didn't try to help. There was no reason to click the "Get Bonus" if it does nothing. So I went back to my usually gaming site

I have played on here for a couple of months and I liked it. The great diversity of games that they have is fabulous. The verification and withdrawal is very fast. The collection of slot games is excellent. I liked almost everything about Golden Star Casino, for me, it is like the Golden star that shines very bright in the sky.

I would be happy to have some new bonuses and more promotions

Just a regular casino like many othes, nothing special.

I don’t know how you can treat costumers like this!
Today Friday I got an e-mail with a 50% bonus, 5 min after I got the mail I deposit with correct
code "LUCKY50" and no bonus showed up. Talked to the slow chat and 5 min later he told me
the management decided that the don’t give me the bonus.
How can you treat customers like this!
Very unprofessional.

I’ve played in this casino from 1 month. There is big variety of games. Fast verification and withdraws. I still haven’t used the support and can’t say anything about that.

Maybe the amount of bonuses. There aren’t many bonuses like FS except the loyalty program (bronze, gold etc. levels, which I haven’t reached yet).

Golden Stars my first casino and I adore it. The collection of slots is excellent, and most importantly, money is quickly withdrawn in case of a win. Golden Star is the standard for me. I compare different casinos with Golden Star, and I say to myself: "You have to wait the payment for two days"))) Here I get a win in three hours! But I heard that Golden Star has changed the playing platform on SoftSwiss. Is that really so?

Absolutely love this casino, I've never had any issues with verification, withdrawals or deposits.
One of the best casino's I've ever played at and the only 1 I have chosen to stay with.
Love u guys xo

Only 1 thing I can say is a dislike and that is you need more variety of the softswiss games.
My 2 favourite games are there but there are so many awesome 1's that aren't such as "book of pyramids" & "Slotomon".
But other than that, GOLDEN STAR IS a 10/10 ....

- Simple robuts site design
- Fastest withdrawals I've seen so far
- Amatic games
- Huge amount of slots

- 0,50€ minimum bet on amatic slots (expect casanova with 0,40€)
- No outstanding bonuses, yet.

Good interface and a very original level up reward program

Eternal and degradating verification process. Ok it is in the T&C (of each casino, not only this one) that they can make additional procedures to verify your identity. In my case it has reached the limit. I strongly recommend players, if they decide to deposit here (I wouldn't enter in this place), to first get verified before depositing high amounts.

I absolutely love the grand collection of games at Golden Star Casino! There are more than 100 games and it’s always awesome to try a new one each time.

But, I would love to see a revamp of the site. TBH, the grey plain background is. . . boring!!

Great casino. Definitely one of, if not the best online casino available and being from Australia it really is a blessing to be able to play in Golden Star. I recently withdrew $6000 AUD and $1000 AUD and these transactions were pleasant, fast and easy and the money was in my bank account within 48 hours. Online support is exceptional and the VIP managers really know how to make you feel VIP (well mine anyway - Laura). Good to play in a casino that you can trust and know you'll have no hassles whilst enjoying the punt.

Struggling to have something worth writing but if i absolutely must put in a negative maybe the 50c min bet on some slots could be lower.

The customer support is very good. Complimentary points are awesome. Their tournaments are good. Alot of games means lots of fun. :)

Fast deposit and withdraws always been working fine. Never having any problems and been playing there now few months.

Missing few providers that I like (wms and play'n Go)

Wide variety of providers, which you can find in several online casino more reliable and more serious than the golden star.

The worst online casino. Many errors while playing on their slots machines. They set the minimum bet on all amatic slots at 0.10 x 5 = 0.50 that I find absurd.

About bonuses, all you have is the 50% reload promotion with 60 free spins divided into 20 spins per day, that you have to claim every day, on the worst and stupid slot in the history of online gambling: " Lucky Sweet " of Softswiss which is 5 lines at a value of 0.01, you can never win $1 from those free spins on this slot machine.

And after all that, while playing on any slot, I got an error window pop up "casino error" every 10 to 15 minutes, and precisely when the machine started to pay back, so I had to reload the slot again, and start losing again and again, I have taken many screenshots of those errors.

You can not play an EGT slots when you deposit with the bonus. I did not even have fun playing on every deposit I made, all my deposit did not exceed 15 or 20 minutes of playing while playing with the minimum bet. With these interdiction, the total lack of promotions, as well as the vulgarity to impose the minimum bet to play on several slot machines, I don't see why a player or myself will continue to play in this casino unless we find pleasure in losing money.
There are better casinos, no interdiction what to play or not with the bonus, many bonuses promotions, and all slot are sets to their original minimum bets.

I have never withdraw money from this casino to know the withdrawal times. But the question remains, how this casino stands on the top of askgamblers.

Standard casino, like Loki and others. Reasonable variety of providers, easy to navigate, payout terrible (but it not depends on the casino, but on luck and on the providers), a typical product of the market.

It offers only the same promotion: 50% more 60 free spins (in the weekend). But the free spins are ridiculous: 60 divided in three parts of 20 in the most stupid slot of the market: Lucky Sweet of Softswiss. An "incredible" 0.01 x only 5 lines. And it is a game without free spins or bonuses. It means that the possibility to win using these free spins it is very, very, very closed to zero. Is should be much more serious NOT offer any spins at all. I am tired of fake promotions.

The customer support is outstanding!
Deposits in BTC are almost instant.
Huge selection of games.
No need to verify account with ID*

*Withdrawal to a bank account or credit/debit card takes a little more time without the document verification.

God selection of games. Nice layout and user friendly.

Unfriendly chat. Have To verify several Times even do you already is verified. Long withdrawal time.

Good bunch of popular games. Lot of different promotions on site

Couldn't get money out. I'm from New Zealand. Saw same problem to Canadian players

The best providers (Netent, Microgaming) are here.
Great customer service and live chat.
The payment request was approved within 5 minutes!
And money has arrived at my Neteller account!
I can recommend it to everyone.
Great casino :)

Decent bonus wagering requirements. Regular promotions.

Slow withdrawals. Weak and slow support (if available at all). Strange verification process - requirement to to make a selfie and write and hold some ransom type note in photo. Another bad habit is rejecting withdrawal and not letting customer know. Not classy.

Only bad news here.

I deposited 500EUR via Neteller, I played whole deposit once in live game black jack. Terrible message I received saying this:
"Before the withdrawal, the deposit should be wagered at least 3 times.
It is done to avoid fraudulence and money-laundering activity at our casino.
Please, do not hesitate to contact us via email or live chat any time!"

When I went to live chat asking how they mean it with money laundering they failed to answer from which I assumed they use false information about money laundering to keep you wager your deposit more than it is usual.
From my experience money laundering policy says that deposit has to be wagered only once. No required for further wagering.

When I ask representative about Terms and Conditions which say opposite they copy me text in T&C that says this
"If a player requested a withdrawal of the funds, but the sum of made bets since last deposit is less than 3x (three) times the size of that deposit, the Casino reserves the right to charge the player the costs of transaction processing, including deposits and withdrawals."

After this they said I have to pay insane 10% from amount requested for payout. When I ask them if they really pay 10% on banking fee they failed to tell me true as it was with them since beginning, just trying to misleading people since beginning to the end. I would be happy to cover their banking fees in full however it would be maximum of 5% and what they ask is simply greedy.
I am now in contact with Neteller to figure out exact fee this casino paid for my deposit and potential 500EUR withdrawal.

Extremely disappointed that Casino says about money laundering policy, giving three times rollover and charging incredible 10% withdrawal fees. This casino for sure does not deserve any attention to play form customer point of view.

Take this in consideration and best if you avoid to play here.
Cheers guys!

Lots of games and easy deposit methods. Great option for live games too!

Withdrawal cannot be done using bank transfer. Why do they ask for bank statements then? My bank cannot accept overseas payment into my debit visa card. How can I cash out?

Great selection of games that I like to play. Easy to navigate.

WARNING to Canadians! Do not play here, you will not receive your winnings!
I deposited at Golden Star Casino using my CIBC Visa debit card 11 times with no issues, always approved. Now I'm trying to withdrawal and my CIBC Visa debit is declining accepting the cash out. Golden Star Casino suggested Neteller, so I opened an account, took the time to be verified and deposited $18.00 because Golden Star said I had to make a deposit first before I could withdrawal. Well, when I went to deposit from Neteller into Golden Star, it was declined. Got this message... NETELLER blocked geolocation. So that didn't work. Now I'm out $18.00. Golden Star then suggested I try cashing out using another Visa card, which I have (Scotiabank) and I did but Scotiabank rejected that. Golden Star suggested I try another Visa!! I asked for a bank transfer, they said they don't do that. So now I have $1,200.00 that I can't cash out??? How can this Casino say they accept Canadians but can't give you your winnings??? I requested a cheque but haven't heard back, but I'm pretty sure that won't happen either.

This is what I like the most:
1. Has "Play for fun" option;
2. Has visible winner results;
3. Deposit via Credit/Debit Card and it is free from fees;
4. Withdraw to bank account;
5. Can save favorite games and it's easy to find them later;

This is what I dislike the most:
Missing NetEnt games. At least I can not find any of my favorite NetEnt games.

Good game selection including micrograming videopoker.

Deposited with BTC, but played with euros, this made balance feel bigger, since bitcoin price so high now (playing with 10mbtc vs 20 euros). Managed to win but cashout was voided since I'm from the US. They invited me back to play again if playing in BTC, but I'm sure they would have voided that too by quoting the whole "no players from the United States" thing had I won. Just posting this as an FYI to other players in states.