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Gold Luck Casino

Item: Gold Luck Casino
Rating: 1
Author: Goran G.

Player Rating No reviews yet

No reviews yet

Complaint Response 5 complaints

4 days avg. 5 complaints

What we like

Completely instant-play
Mobile gaming available
Numerous slots, table games, video pokers, and specialty games available from Microgaming
Live chat and telephone support available during working hours
Secured with SSL encryption
Proven fair by independent audits

What we don’t like

No players from Belgium, the Cayman Islands, Denmark, France, Vatican City, Iran, Iraq, Israel, Italy, Japan, North Korea, Poland, Saudi Arabia, or Turkey accepted
Live support not available 24/7

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Goran G.

Gold Luck Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://goldluckcasino.com

Licences

Isle of Man Gambling Supervision Commission

Affiliate Program

Gold Luck Casino Affiliates

Languages

English, German, Spanish, French

Casino Type

Instant Play, Mobile

Gold Luck Casino is a modern online gaming site with a convenient instant-play interface. Players can play at the casino on their computer or compatible mobile device. The casino features numerous slots, table games, and video pokers from the Microgaming and NextGen Gaming platforms. The company operating Gold Luck Casino is fully licensed by the jurisdiction of the Isle of Man.

Restricted Countries

Due to various laws and company decisions, Gold Luck Casino does not offer games to players who live in the United States, Belgium, the Cayman Islands, Denmark, France, Vatican City, Iran, Iraq, Israel, Italy, Japan, North Korea, Poland, Saudi Arabia, or Turkey.

Mobile Gaming

Many of Gold Luck Casino's slots, table games, and video pokers can be played on the go. Players simply need a smartphone or tablet with an HTML5-compatible web browser. Players simply load the Gold Luck Casino website on their device, and the mobile version will instantly appear.

Security and Fairness

Gold Luck Casino takes all the necessary precautions to keep players safe. The most important of these is SSL encryption, which is used to obscure any sensitive data like credit card numbers or bank information. The strict regulations of the Isle of Man further enhance player safety.

The Microgaming platform used by Gold Luck Casino is one of the most thoroughly audited software solutions in the world. Independent agencies like TST and eCogra have shown repeatedly that Microgaming casinos offer fair games that use a genuinely random number generator.

Deposit Methods

Maestro, MasterCard, Neteller, Visa, Skrill

Deposit Fees

Withdrawal Fees

Currencies

Euros, British pounds sterling, US dollars

Pending Time

24-48 hours

Withdrawal Times

E-Wallets 24-48 hours
Card Payments 2-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NextGen Gaming

RNG Tested

Progressive Jackpots

Game History Feature

Games

Those looking for online slots should be pleased with the selection at Gold Luck Casino. Players have access to leading video slots and classic slots from Microgaming and NextGen Gaming, including Lucky Witch, Gold Factory, Loaded, The Osbournes, and Vinyl Countdown. Several progressive games are also available, including the famous Mega Moolah.

Gold Luck Casino has numerous table games for its players to enjoy. These include single-player and multi-player versions of blackjack and roulette, craps, baccarat, and Cyberstud Poker. All of the games can be played in a wide range of bet sizes, and each game uses the same rules found in most casinos around the world.

The video poker selection at Gold Luck Casino features several different variants with generous paytables. These include Tens or Better, Joker Poker, Louisiana Bonus, Deuces Wild, Aces & Faces, and Aces & Eights. Some of the games are even available in multi-hand Power Poker versions.

Gold Luck Casino also features a number of casual and specialty games for players looking for something a little out of the ordinary. Be your own version of Indiana Jones in Crypt Crusade, drink your way to wealth in Beerfest, or play roulette with a twist in Spingo, among others.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

Phone Support

+44(0)843 636 5060

FAQ Section

Support

Registered players at Gold Luck Casino can contact the support department through the live chat interface or international telephone number between 10am and 4pm UK time. Both methods allow players to get connected with a representative almost instantly. Outside of these hours, players can send an email message to the casino and expect a reply within just a few hours in most cases.

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Complaints

Read the complaints other players have left for Gold Luck Casino. Learn more about complaints.

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Gold Luck Casino not replying to my emails and not paying

Since the 14th of april i am waiting for a 1013 eur withdrawal from gold luck. In this time i send them many emails to ask when i'll get my money. I didn't get a single reply from them since then. I am waiting all the time. Can you please help me to get my money. Please reply to me goldluck casino and pay the remaining money you owe me.

Unresolved

€1013

still didn't get paid!

hello. Made a withdrawal of EUR 200,- now almost 4 weeks ago, but still didnt get paid. Ill try to contact them, but they are never online. Also send several mails, but really dont get any reaction

Unresolved

No more response from them after withdrawal has been requested

hello i have played a good few times at gold luck casino and made several withdrawels. they alway,s pay me out in 1or 2 day,s only not this time. i made 2-4-2014 a withdrawel of 690eu and and after a few day,s i still didnt get my money. so i want to call the live help to ask whats up but they are not online. so i sent about 5 emails and still got no reponse . i look every day but the live help is now never online? it,s now 23 day,s and i still didnt get in contact with gold luck.

Unresolved

€690

Gold Luck Casino Confiscates 4500 Euro Win

I registered in September and deposited 100. I never claimed or accepted any bonus. Actually, I never do because of all the rules with them. I playd and lost my deposit.

I made a second deposit in September for 250 and lost that one as well. Agan, I recieved no bonus at all

In November I signed into the casino agand and deposited 500 this time. Again, no bonus was claimed or received. After playing I ended up winning 4500 euros this time.

Gold luck said I breached the promotion terms and conditions. They said I bet too much while playing and I was only allowed to bet a certain amount while having a match bonus. I told them I never had a match bonus or any other bonus.

They emailed me back and AGREED that I did not have a match bonus because I never met the playthrough.

I sent them a couple emails about this before they replied. Eventually they said that the match bonus was automatic and that I was FORCED TO OPT OUT (even though I never even know there was a bonus). Well, like I told them and they agreed with me, I never had a bonus.

I went through the game history and can see that no bonus was added. I played only with my deposit. They agreed with this at first. Then they changed and said I automatically got one some how.

Unresolved

(Golden Boys Bet) problem

Hello

In this moment I have a bad exeperience with Gold Luck Casino (Golden Boys Bet company casino).

I deposited 122 Eur to qualify for casino new players promotion. The casino bonus was added after I sent my documents (I sent a scanned copy of a identification document and a recent utility bill). They validated my account and the bonus was added.

After my first game session my balance was 2350 Eur and in that moment I made my first withdraw of 1000 Eur.

From this point my account was closed without notice. I contacted the live chat support and I asked what is happending and they told me:

Bernie: your account have been suspended for some reason

Bernie: may be you have an idea?

The cut the story they requested me a proof of employment, given that I am not working I was not able to compete this request instead we had an agreement to sent a document that proves that I was a student .

I sent that document and they responded me with a new request, this time they wanted a certified copy of my last document sent. Guess what I sent this document and my account was still blocked.

I want to point out next things:

- Gold Luck Casino Live chat support is not available for me they refuse to answer

- Gold Luck Casino support refused to give me a valid phone number where I can present my problem

- They called me and tried to make an arrangement to pay me only 300 Eur, obvious I was not agree

With this occasino I want to ask the manager to review my problem and to solve this problem correctly.