Ag Awards

Gold Luck Casino - (Golden Boys Bet) problem

Complaint Info
Disputed casino Gold Luck Casino
Reason Delayed payment
Amount € 1000
Posted on July 16, 2014


In this moment I have a bad exeperience with Gold Luck Casino (Golden Boys Bet company casino).

I deposited 122 Eur to qualify for casino new players promotion. The casino bonus was added after I sent my documents (I sent a scanned copy of a identification document and a recent utility bill). They validated my account and the bonus was added.

After my first game session my balance was 2350 Eur and in that moment I made my first withdraw of 1000 Eur.

From this point my account was closed without notice. I contacted the live chat support and I asked what is happending and they told me:

Bernie: your account have been suspended for some reason

Bernie: may be you have an idea?

The cut the story they requested me a proof of employment, given that I am not working I was not able to compete this request instead we had an agreement to sent a document that proves that I was a student .

I sent that document and they responded me with a new request, this time they wanted a certified copy of my last document sent. Guess what I sent this document and my account was still blocked.

I want to point out next things:

- Gold Luck Casino Live chat support is not available for me they refuse to answer

- Gold Luck Casino support refused to give me a valid phone number where I can present my problem

- They called me and tried to make an arrangement to pay me only 300 Eur, obvious I was not agree

With this occasino I want to ask the manager to review my problem and to solve this problem correctly.

Posted on September 22, 2013


The person authorized to reply and deal with this issues is off for 2 weeks.

He will revert to you as soon as he will come back.

K regards,

customer service

Posted on September 22, 2013

For Gold Luck Casino to delay the answer is a common practice and two weeks becomes a cliché.

You treated my case in the same manner when I asked another site of mediation to intervene.

" I was about to post a "the casino ignored us"

report and then received an e-mail from Support saying that it had

gone to the wrong Phillip, that you were in Asia and would be for two

weeks, and to write back then. "

I will constantly post a replay in order to keep complain alive.

Posted on October 1, 2013

AskGamblers Complaints Team have been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.

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