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Gold Luck Casino Confiscates 4500 Euro Win


Complaint Info

Disputed casino

Gold Luck Casino
Posted on May 16, 2014

I registered in September and deposited 100. I never claimed or accepted any bonus. Actually, I never do because of all the rules with them. I playd and lost my deposit.

I made a second deposit in September for 250 and lost that one as well. Agan, I recieved no bonus at all

In November I signed into the casino agand and deposited 500 this time. Again, no bonus was claimed or received. After playing I ended up winning 4500 euros this time.

Gold luck said I breached the promotion terms and conditions. They said I bet too much while playing and I was only allowed to bet a certain amount while having a match bonus. I told them I never had a match bonus or any other bonus.

They emailed me back and AGREED that I did not have a match bonus because I never met the playthrough.

I sent them a couple emails about this before they replied. Eventually they said that the match bonus was automatic and that I was FORCED TO OPT OUT (even though I never even know there was a bonus). Well, like I told them and they agreed with me, I never had a bonus.

I went through the game history and can see that no bonus was added. I played only with my deposit. They agreed with this at first. Then they changed and said I automatically got one some how.