Complaint #2 Gold Luck Casino

Gold Luck Casino Confiscates 4500 Euro Win

By pastoverde

12 years ago

Message on forum

I registered in September and deposited 100. I never claimed or accepted any bonus. Actually, I never do because of all the rules with them. I playd and lost my deposit.

I made a second deposit in September for 250 and lost that one as well. Agan, I recieved no bonus at all

In November I signed into the casino agand and deposited 500 this time. Again, no bonus was claimed or received. After playing I ended up winning 4500 euros this time.

Gold luck said I breached the promotion terms and conditions. They said I bet too much while playing and I was only allowed to bet a certain amount while having a match bonus. I told them I never had a match bonus or any other bonus.

They emailed me back and AGREED that I did not have a match bonus because I never met the playthrough.

I sent them a couple emails about this before they replied. Eventually they said that the match bonus was automatic and that I was FORCED TO OPT OUT (even though I never even know there was a bonus). Well, like I told them and they agreed with me, I never had a bonus.

I went through the game history and can see that no bonus was added. I played only with my deposit. They agreed with this at first. Then they changed and said I automatically got one some how.

Disputed Casino Gold Luck Casino

Reason Declined payment

Discussion

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Gold Luck Casino Complaint Stats

Resolved 1 / 5

Avg. Amount $589

Avg. Complaint Duration 12 days

Avg. Response Time 4 days

Gold Luck Casino Complaints

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Gold Luck Casino not replying to my emails and not paying

Since the 14th of april i am waiting for a 1013 eur withdrawal from gold luck. In this time i send them many emails to ask when i'll get my money. I didn't get a single reply from them since then. I am waiting all the time. Can you please help me to get my money. Please reply to me goldluck casino and pay the remaining money you owe me.

Unresolved

€1,013

still didn't get paid!

hello. Made a withdrawal of EUR 200,- now almost 4 weeks ago, but still didnt get paid. Ill try to contact them, but they are never online. Also send several mails, but really dont get any reaction

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No more response from them after withdrawal has been requested

hello i have played a good few times at gold luck casino and made several withdrawels. they alway,s pay me out in 1or 2 day,s only not this time. i made 2-4-2014 a withdrawel of 690eu and and after a few day,s i still didnt get my money. so i want to call the live help to ask whats up but they are not online. so i sent about 5 emails and still got no reponse . i look every day but the live help is now never online? it,s now 23 day,s and i still didnt get in contact with gold luck.

Unresolved

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(Golden Boys Bet) problem

Hello

In this moment I have a bad exeperience with Gold Luck Casino (Golden Boys Bet company casino).

I deposited 122 Eur to qualify for casino new players promotion. The casino bonus was added after I sent my documents (I sent a scanned copy of a identification document and a recent utility bill). They validated my account and the bonus was added.

After my first game session my balance was 2350 Eur and in that moment I made my first withdraw of 1000 Eur.

From this point my account was closed without notice. I contacted the live chat support and I asked what is happending and they told me:

Bernie: your account have been suspended for some reason

Bernie: may be you have an idea?

The cut the story they requested me a proof of employment, given that I am not working I was not able to compete this request instead we had an agreement to sent a document that proves that I was a student .

I sent that document and they responded me with a new request, this time they wanted a certified copy of my last document sent. Guess what I sent this document and my account was still blocked.

I want to point out next things:

- Gold Luck Casino Live chat support is not available for me they refuse to answer

- Gold Luck Casino support refused to give me a valid phone number where I can present my problem

- They called me and tried to make an arrangement to pay me only 300 Eur, obvious I was not agree

With this occasino I want to ask the manager to review my problem and to solve this problem correctly.

Resolved

€1,000