Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Restricted

Genting Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
LoneStar Casino
9.8 /10
Crown Coins Casino
9.7 /10 3
Mega Bonanza Casino
9.6 /10 5

Genting Casino

Our Rating CasinoRank
5.5/10
CasinoRank
Player Rating 31 reviews
5.8/10
31 reviews
Complaint Response 4 complaints
3 days avg. 4 complaints

AskGamblers Quick Overview

Editor's View

Genting Casino is solid through and through. From banking options to a games library and a firm adherence to responsible gambling practices, it's a site you can lean on for both security and entertainment.

What we like
  • Licensed by 4 European regulators
  • Live chat
  • Real commitment to responsible gambling
What we don’t like
  • Live chat not 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Genting Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.gentingcasino.com/
Established
2021
Licences
UK Gambling Commission, Malta Gaming Authority, Swedish Gambling Authority, Danish Gambling Authority
Affiliate Program
Languages
English, Swedish, Danish, German, Spanish, French
Casino Type
Instant Play, Mobile, Live Casino

General Information About Genting Casino

Owned by one of the biggest casino operators, SkillOnNet Ltd., Genting Casino was launched in 2021 as the company's flagship brand, sporting as many as four gambling licences: from the UK Gambling Commission, Malta Gaming Authority, Swedish Gambling Authority, and Danish Gambling Authority, to be price. As a licensee in jurisdictions covered by these permits, Genting must follow strict rules, including but not limited to those on responsible gambling.

While the design isn't quite modern, the layout is simple, and you will have no trouble finding your way around. The first stop in the menu is Promotions, where you can find the welcome bonus, a couple of Free Spins offers, and a Free Bets campaign. Additionally, there are seasonal offers and various time-limited Drops & Wins you can participate in.

There's also a 6-level loyalty program, where the perks get bigger as you accumulate the points; faster payouts, a personal account manager, and various gifts are among the benefits.

As for security, Genting uses a high level of encryption to ensure players' personal and financial details are always kept secure. Genting is independently tested by eCOGRA and carries the official Random Number Generator (RNG) certificate to ensure all games produce unbiased results.

For the purpose of this casino review, we accessed the site from Ireland, so the offer may be different depending on the jurisdiction.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Genting Casino. Learn more about complaints.

Show all complaints
Genting Casino - £3488 of legitimate bonus winnings removed from balance
I was offered a bonus of 100% up to £500 which I accepted, and was able to complete the bonus and finished my session with a balance of approximately £4531.After wagering was complete, I noticed that my balance had dropped down to £1043. I received an email from Genting stating that: ‘We are writing to inform you that Casino Management have reviewed your account gameplay and determined you are not using your account for recreational use, rather only playing to use casino bonuses. We have therefore made the decision not to offer you any further bonuses or promotions. We can confirm that the decision has been made in accordance with our End-User Agreement and General Terms and Conditions, specifically: ''4.4 Promotional Offers: All promotional campaigns or competitions will be subject to the terms and conditions of those customer offers as well as these terms and conditions. We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers at any time and at our sole and absolute discretion.''’ I do not understand how this term gives Genting the right to confiscate legitimate winnings, when to my knowledge I have not breached any of the terms and conditions, and after livechatting with Genting support staff I was unsatisfied with the answers I was given. The clearest interpretation of this term is that Genting reserve the right to stop my account from receiving bonuses, not that they are able to remove my winnings. I was assured that ‘you have only lost your bonus funds Stefan not real cash’, which is incredibly insensitive as £3000 is a lot of money to me (money that I need), and it just seems like Genting were perfectly happy to take my money up until the point when I actually got a win. I’d like to make sure that they won’t do this to anyone else.I’m also worried that there is no way for me to appeal this decision, after getting no clear answers on livechat.
staus Resolved
£3488
Genting Casino - Live blackjack software glitch
I deposited a total of £3000 playing live blackjack on the evening of 17/04. During my time playing I encountered problems with their transmition of dealer video/software as it would freeze and only show me the numbers what I was being dealt. The problem however is I never got an option to stick, stand or double down as the buttons were missing. This happened on more than one occassion and my last hand I was dealt a 4 and 3, dealer with a 7 but I had not option to hit as no button available. All it showed was the dealer hitting a 10 and me sticking on 7 losing the hand. I contacted genting who said they would contact the suppliers to find out what was going on and then they would contact me back, no timeframe given even though I asked. I contacted them today and I was told the problem with my internet connection and I autofolded the hand due to this. My arguement is how do I know it was my connection? Also if the connection was so bad how comes it showed dealer hitting a 10 and me sticking? Connection is good enough to show me losing. I have played live blackjack with numerous casinos all through evolution and have never experienced anything like this before. I feel this is unexceptable from the casino and am requesting my deposits back due to these issues I experienced. Failure to do this and I will put in a chargeback request to get my money as I clearly had no chance of winning, just handing over my money. Should a connection be so bad wouldn't it be terminated and hands aborted due to connection issues rather than just take a players money??
staus Unresolved
£3000
Genting Casino - Concerns about the payout variation of the Avenger game in Real and Fun mode.
Dear Genting and fellow gamblers. I have tested over 500 slot games in fun mode and I have lost on each and every one in long term. I haven't seen any slot game which would be safe in long term. So from this I can state the fun mode payout rate and the real mode payout rate is almost the same. However I have found one game, the Avenger.... This game gave me, and give me always over 1million dollar in less than one hour. Always. No variation. The game has frozen at 1.4 million dollar. So we are talking about a fraud and/or software failure. The game did not state that fun mode is significantly different from real mode, since in every game fun mode results were almost the same like real mode. Otherwise there would be no sense to play in fun mode at all. Anyway I was over the moon when I saw in fun mode that I have a huge profit. Always. The emphasis is on the always. 1 million profit in 1 hour. Always. I was absolutely crazy and I have deposited with them £3000 and I got £1000 bonus. AT the beginning I made from £4000 , £3800 bonus. But then I saw already that this is different. The payout rate is different, since we have the progressive jackpot which makes the difference, however It cannot make such a difference. Plus I have tested every game, and even if you have jackpot in fun mode or not, you are not able to make 1 million dollar profit, always in fun mode. So long story short. Eventually I have lost all of my money, and I have fulfilled the 90% of my wagering requirement. When I had £3179 I have requested a call back, and I was speaking with a manager. I have explained him my problem, but he refused politely. Well probably I could have expect that. He told me, that I should have known that there is a variation. Sometimes you win, and sometimes you lose. My problem is, that in fun mode I win, always. Not sometimes. Always. 100%. There is no variation. So this is a far from any variation and it is a serious breech of fairness and a serious fraud. I have reported this to the Gambling commission to the Guardian, and to the Gaming Lab too. Gaming Lab, they are testing the Random Number Generator software. Well this is not working here in fun mode. Something is very wrong with this game. In fun mode you almost always got 5 wild with Thor, and in real mode, almost never. Just one example. I will contact Alderney Gambling Commission too. I have attached the file, with the game description and with screenshot which shows my one million dollar balance. I can make it, always, at any time. The casino must rectify this serious problem, and refund me. If they wouldn't refund me, well I will survive, however, they did advertise this game, wrongly. In a very deceptive way. They must change the fun mode software and put a disclaimer, that the payout rate is extremely different in fun mode than in real mode. Regards Daniel
staus Unresolved
£3179

Complaint Statistics

Resolved 2
Avg. Amount $ 3,537
Avg. Complaint Duration 8 days
Avg. Response Time 3 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
5.8/10 31 reviews

Top reviews from our players

I am a huge fan of Playtech software so I'm always eager to try their casinos. I signed up at Genting casino about two weeks ago. I have to say that this is the first time I had so many difficulties with the sign up. I entered my address but somehow it couldn't be found and an "Error" popped out each time I pressed "register". I got annoyed and contacted their live support to ask what's wrong. The live chat was very nice and assisted me with the registering process, I sent them my address and they found how it should be written in the register.

After I finally got signed up, I made a 40€ deposit. This time I really wanted to have their bonus offer (a 100% matching bonus which seemed like a really good deal because it could be used in table games too) but unfortunately, my country was listed in their restricted countries list. I felt a little upset because that was the only bonus offer they had, so I just played with my own money.
I started with their table games- firstly I played multi hand blackjack.I got some good results, after twenty minutes of playing I got turned my balance into 70€.
I switched to Roulette when I started to lose. I put bets on colors, odd and even numbers and mostly 2nd section. I didn't put bets on hot numbers, because for me it mostly brings losses. I got lucky few times but since I put minimum bets the winnings were quiet small.

After that I went to slots. I played Golden Goddess, because once in another casino it brought me pretty good winnings. This time, after a few spins, I got many matching dove symbols and got 7 free spins, in which I won 40€! I think Golden Goddess is one of my favorite Playtech slots, it didn't let me down with its 40 pay lines, and the design is good too.
I also played Fantastic Four and Chimney stacks, 5 unfortunate spins on each lot and the I decided to quit. Since this session had brought me winnings, I wanted to withdraw. Everything went very smoothly and the next day I got my ~ 100 € winnings in my Skrill account.

I would say I recommend this casino. It is trusful and I didn't have any difficulties with withdrawing, which is important. I like the table games they have, I only missed that they don't have casino holdem (I am not a big fan of Texas holdem, Jacks and aces etc).
I give them an overall 8, but I think I will stich to other Playtech casinos where the variety of games is bigger.


The thing is, I had a bit of a skip phase with this casino earlier, while I was browsing through #50, I skipped this casino because I'm not a very huge fan of Playtech and that was a bit of a downer for me.

But I had to give it a go, why not.
Registration didn't take long at all, and since it's flash supported I was just right off the bat ready to make my deposit and start trying the casino out.
As I've stated previously, I'm not a huge fan of Playtech software so instead of going for slots with my 20$ deposit, I went to the table games which I always found very neutral in feeling, and never seen any major differences between softwares and their table games mechanics.

My bets were somewhat high, at one point I was betting 15$ in a row and winning money, so my funds were at the highest peak of 170$. The money income I got was slowly increasing over time , especially since I decided to try my luck out so every now and then I'd bet twice the previous amount, and this, if you are lucky is very well worth the risk as I've gotten 3 x 20$ , and it was fun to be a little wild when playing table games, as opposed to slots which is careful planining and what not.

I didn't make a withdraw request as I found this casino fun and might choose to come back in the future and play with the money I've won.
If I have any problems regarding withdrawing I'll come back and report it. Good casino overall nice experience 7/10.

I had joined this casino site only because of a friend of mine who I had met on Casino Luck and he asked me to join this casino and was all praise about this casino so after losing my deposit with the former casino I was registered with I decided to give this one a try since I trusted his words. There are very few Playtech casinos I play on and this is one of them and I have started to like this platform a lot as it has great slots specially the ones of Marvel.

When I had joined this casino they had an offer of no deposit bonus and do not know if they still have it. And I have to say this that Playtech has very nice slot games and my fav was Pink panther and I played it for hours and even won some serious money but the problem is that the games which are nice are too good and the ones which are not nice are just too bad like the slot of Fantastic four because of which I had lost almost all my money but their was my fault also because I had become greedy and started betting 1 euro per spin and stopped thinking about bank roll management which is very important.

My verification took 2 days and I do not understand why because I had sent them whatever they asked for but I was cool because the support was always helping in whatever I needed help with. I think they have a very nice support team and it is their biggest strength. I had lost the no deposit bonus but got a match up bonus as well . They must work on the processing and verification and I would rate them 7 out of 10. I am glad that my friend recommended me to join this casino.

It was established in 2010 and it is licensed by Alderney. it is powered by Playtech software which has a good name in online gaming all over the world.

I deposit the money from visa debit and the amount I deposited is 30 euro's. Its the best casino as it provides a package of bonuses to promote the casino. I was damn happy by seeing that my account was so full of money as I got 30 more as part of the welcome package. It provide other 9 bonuses when you signed up the casino. They provide 100% as welcome bonus and 50% as 2nd deposit bonus. I played here classic games. Some of them are roulette, blackjack, sic bo etc.
It has the best customer support as they provide the live chat video service for 4pm to 2am according to UK time. It gives the best technology feature to help the players that is they helped them through chats, quick mail reply and fax service.

They have my favorite game which is the thunder struck 2 and I always play this game because it is lucky for me. Support is fast but due to he time difference some times it takes a lot of time for them to reply back to us but I do not think that it is their fault as we cannot do anything about the time difference. Loved pixes of the forest as well and i must say that this games has amazing graphics and the games is too much fun to play.i played here various game.
I gave it a overall rating of 8/10 in terms of experience and in terms of software I gave it a rating of 8/10.
I love playing slot games with this casino

After all the hearing and reading about Playtech casinos are great specially about their games and Marvels games also recently I decided to play them more often and test them will they bring me luck. Not that I didn't play them at all, but always trying them with a small no deposit bonuses and I guess you cant see if any game is good or not with only 5 euro bonus.

Because I am a big fan of the Netent gaming I decide to gave a chance to Playtech slots and Microgaming also. So yes I did registered here and of course took the 5 euro no deposit bonus, well from that site I registered they were giving 5 euros, not like here 10 euros which is much better Askgamblers!

So the first slot I saw at this site was The Sopranos, although I like the serie a lot Soprano didn't gave me anything so I would play more. Well honestly the chances to win something big from 5 euros are pretty small, but you never know.
So the next step was to deposit which I did 25 euros, well that was the only amount I had at my Skrill account so took the bonus and started to play with 50 euros. 50 euros is not that much but its something to get started with.

Now this days I am trying this Playtech slots, so I liked Pink Panther slot and Pixies of the Forest and I can tell you so far they are my favorites. So playing Pink Panther I lost some, win some, so my account balance was at 58 euros and I was playing for 20 minutes, then I changed the slot and played The Pixies of the Forest.

The Pixies of the forest, which I think its great game. This game gave me 45 euros so I was playing with 100 euros and I thought maybe I will wager the bonus. No I didn't I raise the bet and lost it all. Although I lost all the money I will play this game again, well you never know. About this casino I only read good things so, even I didn't make a withdraw from them, yes I will be depositing here again, because they are good and trusted casino.
Good Luck!

Inactive user

Genting Casino is the last one I have joined recently. I found at their web site some very interesting information, Genting Casino is a part of worldwide Genting group of companies and it has 45 years experience in the gambling industry. In other words Genting has 45 yrs experience with land-based casinos, which is nice, because many online casinos have no such reputation next to their name.

After the software downloading was complete and registration doneI clicked on ' live chat ' tab as I had a few questions related to bonus for new players. Their ' live chat ' was available and fast, they answered my questions exact and fast, and at this moment I couldn't remember any other Playtech casinos to have such a good ' live chat ' support .
After my 30 euros deposit, the casino had automatically added 30 euros bonus on my account . In other words, I had 60 euros to play with wagering requirement of 1200 euros, which is not so bad because when you are playing Playtech slots, you can make incredible wins. After 10 mins of playing I had my firs big win of 120 euros on Blade slot, later few more and my biggest win was 180 euros on Fantastic Four. I really like Playtech marvel jackpots games.
After more then an hour of playing I met wagering requirements and I had 200 euros on my account but I kept playing until I lost my last euro.

Well, my biggest gambling problem is, that I don't know when to stop. Let it sum, I like this casino very much because it has very long tradition and offers some good bonuses and their support is just as good as their reputation is .
I think Genting Casino has potential and will become one of my favorite Playtechcasino in the days to come .
I give Genting Casino 10 / 10 and strongly recommend it .

I stumbled upon this casino: Genting Casino. I never heard of it but thought it was worth a shot. Plus, it has a grade of 7.4 on askgamblers.com, which is not good, but not the worst either.

The casino’s games are powered by Playtech. My favourite is Microgaming, because of its cool slots, but this software is not that bad either.
The casino’s website is not spectacular, but not the worst either. I do not like the fact that the website is a bit confusing and you can not find info fast. The casino can be played by downloading the casino’s software or on the online version, which in my opinion is not very helpful, since it is not very comfortable and I always find myself having issues when playing this way.

I did not find any promotion on the website. I tried clicking on something, but I was redirected to the website that AskGamblers.com provides. I find out that there are bonuses for each of the first 9 deposits, which total 1000 euros. For the first and second deposit you get 150 euros and 100 euros respectively.

I decided to deposit only 20 euros, since the website looks like a scam to me. For the sake of the playing experience, I deposited though. I started playing the usual Playtech slots and of course lost all my money eventually. It’s funny, cos I was absolutely sure that this is going to happen.

My conclusion is that you should stay away from this casino- something is really suspicious.
My ratings are as follows:
Software: 8/10 Playtech
Bonuses 7/10
Support:?
Cashouts: ?

Genting casino is an old one for me, I remember signing up here sometime last year when they were offering £5 free no deposit bonus to new players. Well as both me and my partner enjoy the odd flutter or two...we do sometimes try to race each other to the free bonuses as some casinos place restrictions on one bonus per IP address. The majority of casinos will have this in their terms and conditions, but if you contact them prior to registering they can normally allow for husband and wife to both register and get bonus but it needs to be approved by the casino before you register.

While that information is very useful, I of course had to learn the hard way. I signed up here and received the bonus no problem at all and I thought I told my partner that, but he also registered a few days later and didn't get the bonus lol. Then my account becomes blocked, oh I was in a right pickle, but luckily due to their rest customer support team we were both able to have an account and he was then issued the free bonus.

As they handled this so well I decided to make a deposit here even though I didn't win anything out of the free money. I made my first deposit and was able to claim their welcome bonus which at the time was 100%. I flew through my wagering, which is not like me, especially at Playtech casinos I normally struggle and I wasn't expecting to win at all, I really wasn't but I ended up after wagering completed have £150 in my account. I requested a withdrawal but asked live help for the email so I could send in documents straight away, just to avoid the payment being delayed, and I was glad I did really because it was all done and dusted within about 6 days I think.

I've only made one more deposit here, I don't know why it's just not a casino that sticks in my mind even though I think it is a really good place. If your thinking of depositing here, I would definitely encourage you to give them a go, and the good thing is they offer you lots of reload bonuses too.

Inactive user

When this casino came out in 2010 I registered a couple of months after because I was looking for a casino to play on daily. I do remember I was permitted to play here in Genting Casino but after uninstalling it a year later they have changed their casino rules stating Canadian players can no longer join.

After a few months to about a year after I uninstalled the software I went on to install it again only to find out Genting Casino does not allow Canadian players to play on their casino anymore. To me this is like Rival casino all over again. Rival casino initially invited Canadian players before but now only other countries including the US can play on that specific software.

Don't you just hate it when you see a casino that's good to your tastes ends up not being available to you? Like a contest containing a Grand prize of $5000 a week for life only available to the US, no other countries can take this up! Genting Casino gave me an introductory offer of $10 bonus via email to try them out. S
upport really cared about players such as myself when they opened up a window to chat with me in the lobby. I asked and I received their $10 bonus to start. As I craved for some serious casino action like a hungry animal hunting down it's prey for food (Cheetah and Deer) I went on Blackjack for my first $5 for one hand. I wanted to double up but I busted when I had a 22 trying to hit on 12. After that one hand I tried to bet my last half towards Roulette. a table game full of wonders. I bet yet another $5 on black!

While under suspense as the little ball rolled onto the spinning wheel I thought to myself wishing my last chance would become a second chance but when the ball stopped on Red I became displeased with the outcome. With no more bonus money to place bets I just never went through for a deposit because I would not think my current luck would roll in dough anytime soon.

I may have wanted Genting casino badly but I believe this casino was not for me. It wasn't meant to be and so I searched again for another casino so my cash can go on a roller coaster ride! It was too bad I never got a full advantage to really dig deep into their casino (discover the full experience) as the experience only lasted that one session.

I can honestly say I have a neutral opinion towards Genting Casino based on my experience. A 6.5 out of 10 for Genting Casino.

Genting is a big UK based casino, not just online but out in the open aswell.
I received a free £5 chip with 40x wagering from Genting and decided to play.
I started out with £0.25 spins on Frankie Dettori's slot game and luckily hit a bonus round which involved choosing small amounts of cash and multipliers, i was on £30 and started to build the balance at high speeds.
All the famous marvel slots are here as they are powered by Playtech.

After registering my bank card, I passed the wagering requirements (max cashout was £200) and cashed out £165 without even having to make a deposit or send in identification.

3 days later I received my winnings and made a fresh deposit of £20 in order to claim their £150 welcome bonus.

So with £50 to play with I started betting slightly heavy (for someone like me) with £2 spins on Hulk, but failed to hit anything decent apart from the 2 re-spins with the middle reel becoming a wild.
Most spins just gave me back peanuts.
I consider myself a decent poker player so i decided to head over to their tables, they have buy-ins for Live Events but decided not to get involved and just sat down on a NL table hoping to find some fish.
I got busted with pocket aces, something which always seems to happen to me and decided my luck wasn't on poker.
They do have a £1200 welcome bonus but this requires you to play a lot of hands and accumulate a lot of points to which i don't have the time.

I lost my money but had great fun at the table and in the casino.

They do have something a lot of online casinos are introducing these days, and tha'ts Skill Games, games that require Skrill :)
3 Card brag being one of hem games, a game played in pubs across the UK.

Overall, Live Chat were very helpful, and banking was easy, most payments accepted.

The layout of the site is nice and their is always new promotions being put up on the site.

I rate this casino 9/10, would have given it max score but i failed to win on my deposit :(

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.

Stake.us Social Casino Read Review Play
LoneStar Casino Read Review Play
Crown Coins Casino Read Review Play
Mega Bonanza Casino Read Review Play
RealPrize Casino Read Review Play
SplashCoins Casino Read Review Play
SpeedSweeps Casino Read Review Play