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Genting Casino

Our Rating CasinoRank
5.5/10
CasinoRank
Player Rating 31 reviews
5.8/10
31 reviews
Complaint Response 4 complaints
3 days avg. 4 complaints

AskGamblers Quick Overview

Editor's View

Genting Casino is solid through and through. From banking options to a games library and a firm adherence to responsible gambling practices, it's a site you can lean on for both security and entertainment.

What we like
  • Licensed by 4 European regulators
  • Live chat
  • Real commitment to responsible gambling
What we don’t like
  • Live chat not 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Genting Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.gentingcasino.com/
Established
2021
Licences
UK Gambling Commission, Malta Gaming Authority, Swedish Gambling Authority, Danish Gambling Authority
Affiliate Program
Languages
English, Swedish, Danish, German, Spanish, French
Casino Type
Instant Play, Mobile, Live Casino

General Information About Genting Casino

Owned by one of the biggest casino operators, SkillOnNet Ltd., Genting Casino was launched in 2021 as the company's flagship brand, sporting as many as four gambling licences: from the UK Gambling Commission, Malta Gaming Authority, Swedish Gambling Authority, and Danish Gambling Authority, to be price. As a licensee in jurisdictions covered by these permits, Genting must follow strict rules, including but not limited to those on responsible gambling.

While the design isn't quite modern, the layout is simple, and you will have no trouble finding your way around. The first stop in the menu is Promotions, where you can find the welcome bonus, a couple of Free Spins offers, and a Free Bets campaign. Additionally, there are seasonal offers and various time-limited Drops & Wins you can participate in.

There's also a 6-level loyalty program, where the perks get bigger as you accumulate the points; faster payouts, a personal account manager, and various gifts are among the benefits.

As for security, Genting uses a high level of encryption to ensure players' personal and financial details are always kept secure. Genting is independently tested by eCOGRA and carries the official Random Number Generator (RNG) certificate to ensure all games produce unbiased results.

For the purpose of this casino review, we accessed the site from Ireland, so the offer may be different depending on the jurisdiction.

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Complaints

Read the complaints other players have left for Genting Casino. Learn more about complaints.

Show all complaints
Genting Casino - £3488 of legitimate bonus winnings removed from balance
I was offered a bonus of 100% up to £500 which I accepted, and was able to complete the bonus and finished my session with a balance of approximately £4531.After wagering was complete, I noticed that my balance had dropped down to £1043. I received an email from Genting stating that: ‘We are writing to inform you that Casino Management have reviewed your account gameplay and determined you are not using your account for recreational use, rather only playing to use casino bonuses. We have therefore made the decision not to offer you any further bonuses or promotions. We can confirm that the decision has been made in accordance with our End-User Agreement and General Terms and Conditions, specifically: ''4.4 Promotional Offers: All promotional campaigns or competitions will be subject to the terms and conditions of those customer offers as well as these terms and conditions. We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers at any time and at our sole and absolute discretion.''’ I do not understand how this term gives Genting the right to confiscate legitimate winnings, when to my knowledge I have not breached any of the terms and conditions, and after livechatting with Genting support staff I was unsatisfied with the answers I was given. The clearest interpretation of this term is that Genting reserve the right to stop my account from receiving bonuses, not that they are able to remove my winnings. I was assured that ‘you have only lost your bonus funds Stefan not real cash’, which is incredibly insensitive as £3000 is a lot of money to me (money that I need), and it just seems like Genting were perfectly happy to take my money up until the point when I actually got a win. I’d like to make sure that they won’t do this to anyone else.I’m also worried that there is no way for me to appeal this decision, after getting no clear answers on livechat.
staus Resolved
£3488
Genting Casino - Live blackjack software glitch
I deposited a total of £3000 playing live blackjack on the evening of 17/04. During my time playing I encountered problems with their transmition of dealer video/software as it would freeze and only show me the numbers what I was being dealt. The problem however is I never got an option to stick, stand or double down as the buttons were missing. This happened on more than one occassion and my last hand I was dealt a 4 and 3, dealer with a 7 but I had not option to hit as no button available. All it showed was the dealer hitting a 10 and me sticking on 7 losing the hand. I contacted genting who said they would contact the suppliers to find out what was going on and then they would contact me back, no timeframe given even though I asked. I contacted them today and I was told the problem with my internet connection and I autofolded the hand due to this. My arguement is how do I know it was my connection? Also if the connection was so bad how comes it showed dealer hitting a 10 and me sticking? Connection is good enough to show me losing. I have played live blackjack with numerous casinos all through evolution and have never experienced anything like this before. I feel this is unexceptable from the casino and am requesting my deposits back due to these issues I experienced. Failure to do this and I will put in a chargeback request to get my money as I clearly had no chance of winning, just handing over my money. Should a connection be so bad wouldn't it be terminated and hands aborted due to connection issues rather than just take a players money??
staus Unresolved
£3000
Genting Casino - Concerns about the payout variation of the Avenger game in Real and Fun mode.
Dear Genting and fellow gamblers. I have tested over 500 slot games in fun mode and I have lost on each and every one in long term. I haven't seen any slot game which would be safe in long term. So from this I can state the fun mode payout rate and the real mode payout rate is almost the same. However I have found one game, the Avenger.... This game gave me, and give me always over 1million dollar in less than one hour. Always. No variation. The game has frozen at 1.4 million dollar. So we are talking about a fraud and/or software failure. The game did not state that fun mode is significantly different from real mode, since in every game fun mode results were almost the same like real mode. Otherwise there would be no sense to play in fun mode at all. Anyway I was over the moon when I saw in fun mode that I have a huge profit. Always. The emphasis is on the always. 1 million profit in 1 hour. Always. I was absolutely crazy and I have deposited with them £3000 and I got £1000 bonus. AT the beginning I made from £4000 , £3800 bonus. But then I saw already that this is different. The payout rate is different, since we have the progressive jackpot which makes the difference, however It cannot make such a difference. Plus I have tested every game, and even if you have jackpot in fun mode or not, you are not able to make 1 million dollar profit, always in fun mode. So long story short. Eventually I have lost all of my money, and I have fulfilled the 90% of my wagering requirement. When I had £3179 I have requested a call back, and I was speaking with a manager. I have explained him my problem, but he refused politely. Well probably I could have expect that. He told me, that I should have known that there is a variation. Sometimes you win, and sometimes you lose. My problem is, that in fun mode I win, always. Not sometimes. Always. 100%. There is no variation. So this is a far from any variation and it is a serious breech of fairness and a serious fraud. I have reported this to the Gambling commission to the Guardian, and to the Gaming Lab too. Gaming Lab, they are testing the Random Number Generator software. Well this is not working here in fun mode. Something is very wrong with this game. In fun mode you almost always got 5 wild with Thor, and in real mode, almost never. Just one example. I will contact Alderney Gambling Commission too. I have attached the file, with the game description and with screenshot which shows my one million dollar balance. I can make it, always, at any time. The casino must rectify this serious problem, and refund me. If they wouldn't refund me, well I will survive, however, they did advertise this game, wrongly. In a very deceptive way. They must change the fun mode software and put a disclaimer, that the payout rate is extremely different in fun mode than in real mode. Regards Daniel
staus Unresolved
£3179

Complaint Statistics

Resolved 2
Avg. Amount $ 3,537
Avg. Complaint Duration 8 days
Avg. Response Time 3 days

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Player rating
5.8/10 31 reviews

Top reviews from our players

Range of games. Not too many places where from UK I can play Novomatic games.
Smooth web interface and beautiful design what I can say about very few top casinos.
Mostly I play here Novomatic. Same as Novomatic is main reason for coming back again and again.
Feature to withdraw money in casino. No long waitings and wondering when the money will appear in account. Even I never used it but looks good feature to use in future.
Won 3 time and all 3 times money was in my bank account within 3 days.
Friendly and helpfull support chat.

Grosvenor still have better range of Novomatic games. Compared to Grosvenor as it looks to me like most similar casino.
Like any other casino they don`t have my very favorite Novomatic game - Book of Maya.
As I understood from chat, they process your withdrawals only after 24 hour period what is not as bad as Miami Dice(only one place where I had to wait longer) what is only place who keep your money 48 before checking, processing. On top of that usual time what money transfer takes. However allways got money within 3 days what is not bad.

Good selection of games and fast payouts; well arranged site.

Customer Service is absolutely hopeless and the site is glitchy to say the least. Blackjack is very suspicious indeed but of course it is unprovable. I would recommend going elsewhere overall, it doesn't feel right or behave right.

Inactive user
1/10

Yesterday I was in Genting casino - depositing £ 60.
I wanted to try again Playtech casino, again catastrophe, worked only two slot machine, but others did not work immediately announced problem.

I have not played Playtech two years, after a long time, I'll try again Playtech game really funny, just to spin with my money is not a chance to win----- return to NetEnt-----I am self exclusion for 5 years from this casino

Great until you have a problem, do not deposit, stay away. Many better sites than this! Will drag heels with payments like there doing you a favor attitude.
Poor, poor.

There online chat is really poor and repetitive, no common sense.

Another great casino with a good rank on AskGamblers casino list, plus it is powered by Playtech and lately I have been playing in the casinos powered by it. So this casino shall be no exception as well.

So I loaded their home page which was really nice, nothing struck me unordinary or anything.
So I saw that they have a downloadable software, so I downloaded it,it took some time while i signed in, made a deposit plus I collected their welcome bonus plus downloaded The incredible hulk slot which I decided to play.

Also I saw on their home page that they support mobile play, which is always nice considering that demand on mobile plays are expanding exponentially. So I played The incredible Hulk at 0.50$ bet per spin, at the beginning I had no major wins, but had quite few of the respins thanks to the Hulk that appeared on reel 2,3,4 with a nice win plus a respin.
So already 20 minutes in the game my balance was boosted by 10$, but still didn't manage to hit the scatter feature or smash bonus that appears on reel 1 and 5. But after another 20 minutes of playing I triggered the scatter feature that granted me 10FS with 3x multiplier which was pretty sweet.
After fs were done I was up another 12$ , so i continued playing but from there my luck changed for the worse, because I was on a losing streak, I was hardly getting any winning.

So at that point I decided to switch the slot to Captain America and see do I have any luck there. But unfortunately I guess I didn't have any luck left because after 30 minutes of play and more downs then ups I lost all my balance.

Overall I really liked this casino and will definitely come back despite the lost I had. Plus I really like their live chat which was their for me in a blink of an eye and also they were very kind and helpful.

Genting is one of the largest casinos in Uk and another parts of the world too.
Most of the promotions are not available to players in India but I could have availed anyone of them in Australia. Playtech is providing them with the games so I was very happy to know that because PT always gives us the best slot games and has an exceptionally good return to player.

If you accept the bonus through the AskGamblers affiliate then I think the wager is low and I think this is really cool of AskGamblers to do that .
Although I did not avail any bonuses from them and just chose to play with my deposit only. I deposited 40 from my E-wallet and got to the action. I start with rocky but very very slow start and I was not happy with it. Then I take some time off from the slots and go to table games and try multi hand black jack. Here I managed to recover the loss done by the rocky slot. And then won some profits too thankfully no sick variance here and I got lucky and good hands most of the times.The only slot that I loved here was the Golden Goddess and it had amazing return to the players.

I took out 120 from this casino and got the money after some days because they had some problem with my account and I still do not know what but they apologized and I got the money. I do not mind a little delay as long as i am updated about it and that is what the support staff did and i liked it . They have a huge collection of games and have almost every game that PT has to offer. They are lacking a little on slots because table games are way better than the slots.
I think this casino is a 8.5 for me and would also like some good promotions and bonuses.


This is a casino powered by Playtech, so it has quality slot games and usually a good payout rate!

Obviously, I found out about this casino on the AskGamblers site, I saw that they have anice welcome bonus and I decided to try it!
I created my account but I didn’t made a deposit because I wanted to see the terms & conditions of the welcome bonus, especially the minimum deposit amount and the wagering requirements!
The minimum deposit amount is just 10 euro, a good thing and also the wagering requirements are pretty acceptable, 40x bonus amount!
So I logged in to my Skrill account and I made a 10 euro deposit to receive another 10 euro bonus!
With 20 euro in my account, I took a look at their games to see what slot game to start and to try completing the requirements!

I played many times Gladiator slot and I decided that its time to try other Playtech slot and I opened Great Blue!
I like this slot because it has a nice free spins feature and interesting theme!
The game paid very well at the beginning but about 40 minutes later it stopped paying and instead of changing the game, I kept playing this one! It proved to be a bad choice because I lost the money and I have to recognize that I was a little bit upset!

Anyway, you cant win every timebut I was happy because it wasn't such a bad experience!
I will try to rate this casino now, from my own experience! I will give an 8 for the Playtech games because they cant be compared with Microgaming or NetEnt slots!
Regarding the payment methods I will give another 8 because I didn’t seen many options available there!
The welcome bonus will receive another 8 and that’s because the wagering requirements could be a little bit lower than 40X!

Genting Casino is a Playtech portal casino and i saw good ranking of this casino so decided to join them as they even had good reviews if players who has already played here. Got a sign up bonus on my deposit here and accepted I although i do that rarely but though of trying it here as you never know what might happen. I was done with the registration soon but then I had problems opening the account after registering then I spoke to the support and they told me to change he browser and not open enough things on internet while playing on a casino. And then I realised that it was my fault
only as I had opened Facebook an a lot of other things and was playing
simultaneously .

Started with the Gladiator which is one of their best games and love this game a lot.
I always play low because I am a very hesitant player and with 0.01 bet per line their was not a lot on stake. Then hit the actress thing soon where she speaks something from the movie. But these things were paying me around 0.20 to 0.50 only and once I go 1$ which was my biggest win here and it came from the gladiator skull combination .
The wager was only 20 times so I had a chance at it and I took the shot and went to table games as they pay good and quick money relatively.

Black jack and roulette got me around 30-40 and that added up to my wager but 20 times is also very hard and I had not realized this and was playing too aggressive and then came down a little. Then I was playing golden goddess and first I thought that it is the same Indian like slot game but it turned out to be something else and took the remaining money from my account. I am going to make another deposit soon and would try only table games this time.

Genting Casino is part of the big family of casinos run by Playtech software. After I had lots of success in several casinos run by this software I have decided to make an account in all casinos using this software and to try their welcome bonuses.

Off course I couldn't do that in some casinos as they don’t accept players from my country. When I came to Genting Casino I made a 10 euros deposit and took their welcome bonus of 100% on my deposit. Unfortunately I did that through another affiliate site where the wager was 40x deposit + bonus instead here at Ag where it is 20x bonus. I choose the download option and made an account in the casino. Before I did that I took a look at their front page. It looked very modern and elegant at the same time, just in my taste. I noticed that beside casino they offer poker and sport rooms. Finally I choose the first slot to play – Rocky and had to wait for some time to download the game. Ok that was a problem only with the first game the rest I downloaded while I played. After about ten minutes of play here with a min bet of 0.25 I was in a 12 euros plus after some great wins in the free spins bonus round. I then decided to go to another slot game called Gladiator. It’s a same 25 payline game like Rocky. When it comes to Gladiator game I had some of the biggest wins here. But not this time. Soon I lost over 20 euros here and hoped for a big win. I lost the money I had left trying other slot games.

For the end I would like to say that I contacted live chat after registration and their answer was immediate and the operator was very polite. I really appreciate it and it’s really important to me when I choose a casino to play in.


The thing is, I had a bit of a skip phase with this casino earlier, while I was browsing through #50, I skipped this casino because I'm not a very big fan of Playtech software, although there are some slot games which I like to play that is sponsored by this software.
But I had to give it a go. Why not!
While I was playing in Genting casino I didn't test the slots all too much. I focused more on the table games.


Registration didn't take long at all, and since it's flash supported I was just right off the bat ready to make my deposit and start trying the casino out.
As I've stated previously, I'm not a huge fan of Playtech software so instead of going for slots with my 20$ deposit, I went to the table games which I always found very neutral in feeling, and never seen any major differences between softwares and their table games mechanics.

My bets were somewhat high, at one point I was betting 15$ in a row and winning money, so my funds were at the highest peak of 170$. The money income I got was slowly increasing over time , especially since I decided to try my luck out so every now and then I'd bet twice the previous amount, and this, if you are lucky is very well worth the risk as I've gotten 3 x 20$ , and it was fun to be a little wild when playing table games, as opposed to slots which is careful planining and what not.

I didn't make a withdraw request as I found this casino fun and might choose to come back in the future and play with the money I've won. Sometimes I like to keep some spare so whenever I want to play some quick games I instantly remember in which casinos I have some money left over for playing.

If I have any problems regarding withdrawing I'll come back and report it. Good casino overall nice experience 7/10.

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