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Genting Casino

Item: Genting Casino
Rating: 5.5
Author: Goran G.

Our Rating CasinoRank

5.5/10

CasinoRank

Player Rating 31 reviews

5.8/10

31 reviews

Complaint Response 4 complaints

3 days avg. 4 complaints

AskGamblers Quick Overview

Editor's View

Genting Casino is solid through and through. From banking options to a games library and a firm adherence to responsible gambling practices, it's a site you can lean on for both security and entertainment.

Goran G.

What we like

Licensed by 4 European regulators
Live chat
Real commitment to responsible gambling

What we don’t like

Live chat not 24/7

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Genting Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.gentingcasino.com/

Established

2021

Licences

UK Gambling Commission, Malta Gaming Authority, Swedish Gambling Authority, Danish Gambling Authority

Company

SkillOnNet Ltd. Casinos

Affiliate Program

Prime Partners

Languages

English, Swedish, Danish, German, Spanish, French

Casino Type

Instant Play, Mobile, Live Casino

General Information About Genting Casino

Owned by one of the biggest casino operators, SkillOnNet Ltd., Genting Casino was launched in 2021 as the company's flagship brand, sporting as many as four gambling licences: from the UK Gambling Commission, Malta Gaming Authority, Swedish Gambling Authority, and Danish Gambling Authority, to be price. As a licensee in jurisdictions covered by these permits, Genting must follow strict rules, including but not limited to those on responsible gambling.

While the design isn't quite modern, the layout is simple, and you will have no trouble finding your way around. The first stop in the menu is Promotions, where you can find the welcome bonus, a couple of Free Spins offers, and a Free Bets campaign. Additionally, there are seasonal offers and various time-limited Drops & Wins you can participate in.

There's also a 6-level loyalty program, where the perks get bigger as you accumulate the points; faster payouts, a personal account manager, and various gifts are among the benefits.

As for security, Genting uses a high level of encryption to ensure players' personal and financial details are always kept secure. Genting is independently tested by eCOGRA and carries the official Random Number Generator (RNG) certificate to ensure all games produce unbiased results.

For the purpose of this casino review, we accessed the site from Ireland, so the offer may be different depending on the jurisdiction.

Deposit Methods

MasterCard, Visa, Paysafecard, Trustly, Skrill, Neteller, Apple Pay, Bank Wire Transfer

Deposit Fees

Withdrawal Methods

MasterCard, Visa, Paysafe Card, Trustly, Skrill, Neteller, Apple Pay, Bank Wire Transfer

Withdrawal Fees

Withdrawal Limit

EUR 5,000 per transaction, EUR 10,000 per month

Currencies

Euros, British pounds sterling, Swedish kronor, Danish krone, Swiss francs, US dollars, Australian dollars, Canadian dollars, Norwegian kroner, South African Rand, Russian rubles

Pending Time

24-72 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 3-7 days
Card Payments 1-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Payment Information and Options at Genting Casino

Genting Casino payment methods include the majors, like MasterCard, Visa, Paysafecard, Trustly, Skrill, Neteller, Apple Pay, and Bank Wire Transfer (players in other countries like Switzerland, Austria, and Germany may also make use of certain local financial services providers like Sofort).

Genting Casino's minimum deposit is set at €10, qualifying you for the welcome offer, while the maximums are set out by individual deposit methods.

On the other hand, Genting Casino limits withdrawals to €5,000 per transaction and €10,000 per month but imposes no limit to the number of daily, weekly, or monthly transactions.

The pending times at Genting Casino are up to 72 hours (3 days), and once you allow the casino to process your request, you can expect to see the funds in your account in up to 24 hours (e-wallets), up to 5 days (card payments), that is up to 7 days (wire transfer).

Wire transfer is the only method that incurs charges: £10 for any withdrawal request under €500, with the minimum set at €50 (this minimum threshold applies to all banking options).

Game Providers

Realistic Games, Evolution Gaming, Spinomenal, 2 By 2 Gaming, Reel Time Gaming, 1x2Games, Elk Studios, Nyx Interactive, Playtech, Bally, Pragmatic Play, Play'n GO, Yggdrasil Gaming, Barcrest Games, Aristocrat, Blueprint Gaming, Games Global, Merkur Gaming, Red Tiger Gaming, NextGen Gaming, Big Time Gaming, Thunderkick, Quickspin, NetEnt, Slingo

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Games at Genting Casino

The Genting site is split into two main sections: Casino and Live Casino. In the Casino section, the library offers Slots, Roulette, Baccarat, Blackjack, and Table Games sections, with hundreds of games readily available.

Although it offers a lightning-fast live search of the catalogue, the casino suffers from a severe lack of any other filters; for slots, Most Played, New Slots, and Megaways are the only subcategories, while the lobby also lacks the option to filter individual software providers.

Regardless, Genting is home to a massive range of classic and video slots powered by the leading game studios.

Table game lovers can enjoy numerous classic games such as roulette, blackjack, baccarat, Sic Bo and craps, to name a few. At the same time, video poker variants include games like Jacks or Better and 2 Ways Royal, among dozens of others.

Those who prefer playing against live dealers can take advantage of the casino's live dealer section, which offers exciting titles and hundreds of variants of the most popular table games and game shows. Additionally, you can livestream the tables from Genting's land-based casinos and get a glimpse of the atmosphere.

Genting website has a mobile casino version that can be opened on practically any portable device, smartphone, or tablet. Players do not need to download an application, as all games are optimised for instant use.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Yes

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

Genting Casino's Commitment to Responsible Gambling

Among the responsible gambling tools, you can find cool off/time-out, reality check, deposit limit tool, time/session limit, and self-exclusion, with various options in terms of bet/deposit size and pause duration.

Finally, as a UK Gambling Commission licensee, Genting participates in Gamstop's self-exclusion register.

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Customer Support at Genting Casino

If players need assistance, they are advised to contact the casino's customer support team. The fastest way to get help is by loading the live chat facility open from 06:00-00:00 GMT.

You can also email the casino or try to find a solution to your issue in the FAQ section.

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Complaints

Read the complaints other players have left for Genting Casino. Learn more about complaints.

Show all complaints

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Genting Casino - £3488 of legitimate bonus winnings removed from balance

I was offered a bonus of 100% up to £500 which I accepted, and was able to complete the bonus and finished my session with a balance of approximately £4531.After wagering was complete, I noticed that my balance had dropped down to £1043. I received an email from Genting stating that: ‘We are writing to inform you that Casino Management have reviewed your account gameplay and determined you are not using your account for recreational use, rather only playing to use casino bonuses. We have therefore made the decision not to offer you any further bonuses or promotions. We can confirm that the decision has been made in accordance with our End-User Agreement and General Terms and Conditions, specifically: ''4.4 Promotional Offers: All promotional campaigns or competitions will be subject to the terms and conditions of those customer offers as well as these terms and conditions. We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers at any time and at our sole and absolute discretion.''’ I do not understand how this term gives Genting the right to confiscate legitimate winnings, when to my knowledge I have not breached any of the terms and conditions, and after livechatting with Genting support staff I was unsatisfied with the answers I was given. The clearest interpretation of this term is that Genting reserve the right to stop my account from receiving bonuses, not that they are able to remove my winnings. I was assured that ‘you have only lost your bonus funds Stefan not real cash’, which is incredibly insensitive as £3000 is a lot of money to me (money that I need), and it just seems like Genting were perfectly happy to take my money up until the point when I actually got a win. I’d like to make sure that they won’t do this to anyone else.I’m also worried that there is no way for me to appeal this decision, after getting no clear answers on livechat.

Resolved

£3488

Genting Casino - Live blackjack software glitch

I deposited a total of £3000 playing live blackjack on the evening of 17/04. During my time playing I encountered problems with their transmition of dealer video/software as it would freeze and only show me the numbers what I was being dealt. The problem however is I never got an option to stick, stand or double down as the buttons were missing. This happened on more than one occassion and my last hand I was dealt a 4 and 3, dealer with a 7 but I had not option to hit as no button available. All it showed was the dealer hitting a 10 and me sticking on 7 losing the hand. I contacted genting who said they would contact the suppliers to find out what was going on and then they would contact me back, no timeframe given even though I asked. I contacted them today and I was told the problem with my internet connection and I autofolded the hand due to this. My arguement is how do I know it was my connection? Also if the connection was so bad how comes it showed dealer hitting a 10 and me sticking? Connection is good enough to show me losing. I have played live blackjack with numerous casinos all through evolution and have never experienced anything like this before. I feel this is unexceptable from the casino and am requesting my deposits back due to these issues I experienced. Failure to do this and I will put in a chargeback request to get my money as I clearly had no chance of winning, just handing over my money. Should a connection be so bad wouldn't it be terminated and hands aborted due to connection issues rather than just take a players money??

Unresolved

£3000

Genting Casino - Concerns about the payout variation of the Avenger game in Real and Fun mode.

Dear Genting and fellow gamblers. I have tested over 500 slot games in fun mode and I have lost on each and every one in long term. I haven't seen any slot game which would be safe in long term. So from this I can state the fun mode payout rate and the real mode payout rate is almost the same. However I have found one game, the Avenger.... This game gave me, and give me always over 1million dollar in less than one hour. Always. No variation. The game has frozen at 1.4 million dollar. So we are talking about a fraud and/or software failure. The game did not state that fun mode is significantly different from real mode, since in every game fun mode results were almost the same like real mode. Otherwise there would be no sense to play in fun mode at all. Anyway I was over the moon when I saw in fun mode that I have a huge profit. Always. The emphasis is on the always. 1 million profit in 1 hour. Always. I was absolutely crazy and I have deposited with them £3000 and I got £1000 bonus. AT the beginning I made from £4000 , £3800 bonus. But then I saw already that this is different. The payout rate is different, since we have the progressive jackpot which makes the difference, however It cannot make such a difference. Plus I have tested every game, and even if you have jackpot in fun mode or not, you are not able to make 1 million dollar profit, always in fun mode. So long story short. Eventually I have lost all of my money, and I have fulfilled the 90% of my wagering requirement. When I had £3179 I have requested a call back, and I was speaking with a manager. I have explained him my problem, but he refused politely. Well probably I could have expect that. He told me, that I should have known that there is a variation. Sometimes you win, and sometimes you lose. My problem is, that in fun mode I win, always. Not sometimes. Always. 100%. There is no variation. So this is a far from any variation and it is a serious breech of fairness and a serious fraud. I have reported this to the Gambling commission to the Guardian, and to the Gaming Lab too. Gaming Lab, they are testing the Random Number Generator software. Well this is not working here in fun mode. Something is very wrong with this game. In fun mode you almost always got 5 wild with Thor, and in real mode, almost never. Just one example. I will contact Alderney Gambling Commission too. I have attached the file, with the game description and with screenshot which shows my one million dollar balance. I can make it, always, at any time. The casino must rectify this serious problem, and refund me. If they wouldn't refund me, well I will survive, however, they did advertise this game, wrongly. In a very deceptive way. They must change the fun mode software and put a disclaimer, that the payout rate is extremely different in fun mode than in real mode. Regards Daniel

Unresolved

£3179

Genting Casino - Verification Issues

This complaint is really annoying heres the reason..I am a romanian lass but have lived in the Uk since 2004 .i spoke to live support at this casino / poker room through the website and asked if i would have any issues whatsoever creating and depositing a new acct because i am in romania on a visit at the moment.I kept a transcript of the chat which i have and louis i spoke to said you will have no issues at all .so i creates an acct and deposits and login start playing and am asked by online support why i am ijn romania and i explain the chat i had beforehand .he advises your acct will be locked till you send us documents to which i explained was the reason i had that chat beforehand ..I wanted then to speak to or an email address of a manager to make a complaint and was swiftly booted out the software I of course realised that having a uk address and a romanian IP would cause an issue hence the reason i of course asked online chat first if there was to be an issue. I am absolutely appalled at the way this clip joint has treated me and wish to make this complaint.

Resolved

Complaint Statistics

Resolved 2

Avg. Amount $ 3,537

Avg. Complaint Duration 8 days

Avg. Response Time 3 days

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Player rating

5.8/10 ● 31 reviews

Top reviews from our players

goldenmember

13 years ago

I had never heard of Genting before, but it turns out they run loads of Casinos up and down the country. Places like Circus are run by Genting, so they are quite a big presence in the UK. They also are very generous with their bonuses, and their promotions, and really are pushing out to get recognised which is a good thing for any players.

When you download their software it is nice, and they have really worked on their presentation. Its an interactive interface rather than a simple click this game and play, and it shows they really want to provide a casino atmosphere.

If you are a serious player you won't care about that, but I can see how it would appeal to casual players. I deposited 100GBP to play with, and got a 100% match bonus and started working on the blackjack bonuses as usual. The games offer a fair pay off, and I did not think that there was an unfair edge. If you have a decent system and you play conservatively, you can definitely come out on top.

I did not try the poker, but I did have a go at the slots. You get the standard marvel games with the 30 to 50 slots if you are into that kind of thing and more classic slots as well. In terms of game play, you have everything you need. I didn't win any decent payouts on the slots, so I expect the slots are weighted are differently from the cards.

Taking money out of the bank was easy. It just takes a contact with customer service and your request is handled straight away. I got my money within the week, which is all you can ask for.
Overall one my favorite casinos 8/10.