Complaint #2
Genting Casino
Concerns about the payout variation of the Avenger game in Real and Fun mode.
10 years ago
Dear Genting and fellow gamblers.
I have tested over 500 slot games in fun mode and I have lost on each and every one in long term. I haven't seen any slot game which would be safe in long term. So from this I can state the fun mode payout rate and the real mode payout rate is almost the same. However I have found one game, the Avenger.... This game gave me, and give me always over 1million dollar in less than one hour. Always. No variation. The game has frozen at 1.4 million dollar.
So we are talking about a fraud and/or software failure. The game did not state that fun mode is significantly different from real mode, since in every game fun mode results were almost the same like real mode. Otherwise there would be no sense to play in fun mode at all. Anyway I was over the moon when I saw in fun mode that I have a huge profit. Always. The emphasis is on the always. 1 million profit in 1 hour. Always.
I was absolutely crazy and I have deposited with them £3000 and I got £1000 bonus. AT the beginning I made from £4000 , £3800 bonus. But then I saw already that this is different. The payout rate is different, since we have the progressive jackpot which makes the difference, however It cannot make such a difference. Plus I have tested every game, and even if you have jackpot in fun mode or not, you are not able to make 1 million dollar profit, always in fun mode. So long story short. Eventually I have lost all of my money, and I have fulfilled the 90% of my wagering requirement. When I had £3179 I have requested a call back, and I was speaking with a manager. I have explained him my problem, but he refused politely. Well probably I could have expect that. He told me, that I should have known that there is a variation. Sometimes you win, and sometimes you lose. My problem is, that in fun mode I win, always. Not sometimes. Always. 100%. There is no variation. So this is a far from any variation and it is a serious breech of fairness and a serious fraud. I have reported this to the Gambling commission to the Guardian, and to the Gaming Lab too. Gaming Lab, they are testing the Random Number Generator software. Well this is not working here in fun mode. Something is very wrong with this game. In fun mode you almost always got 5 wild with Thor, and in real mode, almost never.
Just one example. I will contact Alderney Gambling Commission too.
I have attached the file, with the game description and with screenshot which shows my one million dollar balance. I can make it, always, at any time.
The casino must rectify this serious problem, and refund me. If they wouldn't refund me, well I will survive, however, they did advertise this game, wrongly. In a very deceptive way. They must change the fun mode software and put a disclaimer, that the payout rate is extremely different in fun mode than in real mode.
Regards
Daniel
I have tested over 500 slot games in fun mode and I have lost on each and every one in long term. I haven't seen any slot game which would be safe in long term. So from this I can state the fun mode payout rate and the real mode payout rate is almost the same. However I have found one game, the Avenger.... This game gave me, and give me always over 1million dollar in less than one hour. Always. No variation. The game has frozen at 1.4 million dollar.
So we are talking about a fraud and/or software failure. The game did not state that fun mode is significantly different from real mode, since in every game fun mode results were almost the same like real mode. Otherwise there would be no sense to play in fun mode at all. Anyway I was over the moon when I saw in fun mode that I have a huge profit. Always. The emphasis is on the always. 1 million profit in 1 hour. Always.
I was absolutely crazy and I have deposited with them £3000 and I got £1000 bonus. AT the beginning I made from £4000 , £3800 bonus. But then I saw already that this is different. The payout rate is different, since we have the progressive jackpot which makes the difference, however It cannot make such a difference. Plus I have tested every game, and even if you have jackpot in fun mode or not, you are not able to make 1 million dollar profit, always in fun mode. So long story short. Eventually I have lost all of my money, and I have fulfilled the 90% of my wagering requirement. When I had £3179 I have requested a call back, and I was speaking with a manager. I have explained him my problem, but he refused politely. Well probably I could have expect that. He told me, that I should have known that there is a variation. Sometimes you win, and sometimes you lose. My problem is, that in fun mode I win, always. Not sometimes. Always. 100%. There is no variation. So this is a far from any variation and it is a serious breech of fairness and a serious fraud. I have reported this to the Gambling commission to the Guardian, and to the Gaming Lab too. Gaming Lab, they are testing the Random Number Generator software. Well this is not working here in fun mode. Something is very wrong with this game. In fun mode you almost always got 5 wild with Thor, and in real mode, almost never.
Just one example. I will contact Alderney Gambling Commission too.
I have attached the file, with the game description and with screenshot which shows my one million dollar balance. I can make it, always, at any time.
The casino must rectify this serious problem, and refund me. If they wouldn't refund me, well I will survive, however, they did advertise this game, wrongly. In a very deceptive way. They must change the fun mode software and put a disclaimer, that the payout rate is extremely different in fun mode than in real mode.
Regards
Daniel
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