Frank & Fred Casino

There is not that much to look at in this site but I think the aesthetics are there when it comes to their games and that is what I like the most. It has popular games from top providers and has given its players good promotions in recent months. They have made significant progress in the online casino space and it will continue to grow as an underappreciated platform. I'm looking forward to better bargains!

The only downside on this one is that there is still a need for more exciting bonuses and offers. They need to make sure that the players get the most of those so there would be no problems when it comes to the output and so on. That is what has got to be the main problem for this.

I liked this casino. I t has a loyal bonus system, I was able to catch bonuses and even withdrew some. In general I was left only with good emotions after playing there.

The casino looks nice at the surface, with it's membership system (Even sending me cards in the post when I got to a higher rank), good selection of games as well. Should be no problems if you live in a country that's not trying to restrict online gambling - Look below.

The problem may arise when you're actually going to withdraw, support was absolutely clueless for a month straight when it came to what was taking so long, all they told me constantly was in essence "Just wait" and there's nothing they can do. I kept asking them to bounce back the withdrawal so I could try another withdrawal method, they said no. I messaged them every 1-2 weeks with no status update at all other than that the money is still on the way. It didn't take a whole 2 months (YES 2 MONTHS) adding up to a total of about 3 months until they just sent me back the money to my account on the casino and to get another withdrawal method, I had to deposit AGAIN.

I live in Norway, the state has commanded banks to try to return payments to and from casino sites, this has never been a problem with any other casino (It still applies to them however they get around it), total unprofessional on their side and lack of communication, which is why I rate it 2 stars, the only thing that gives them the other star is the fact that their site is alright in every other aspect, but this downside absolutely killed it for me.

Pleasant design. Clear site to use. Withdrawals are quite fastly processed. They have my favourite games. I've had no problems with withdrawals. Also withdrawal limits are adequate.

The only missing 2 stars is, because the withdrawals aren't totally 100% instant, like for example in No Account Casino, Prank Casino, etc. So if you want to be "perfect", make withdrawals happen in 3 minutes, like they do. Otherwise everything's fine. :)

This is my first review usually I'm not giving reviews, but this is a must, first is verified my account in a day, second my withdrawal process also In less than 24hours and the amount of 2.800 euro was in total in 3 business days, what else to ask for? Very nice bonus specially when you gate up the vip level! Live chat is also very helpful! Totally recommend this casino, so far so good,

I don't like that if you need to search a game you have to scroll down for long time or type the name in the bar, I will like to have specific bar with all the providers. After all is all good!

Welcome bonus is good and really fair wagering requirements. Games collection is good as well and many other small good things.

The bad thing is that their games menu bar is very complicated. for ex. you have to choose to play game from menu.

Everything on web-site is very simple and easy to find.
Played few games and managed to win something.
Bright purple background color.
Support is ok. Bit slow, but ok.

Not many games. I was expecting much bigger choice of games, but was surprised. There were not more than 20, I guess.

Good variety of games, good variety of games, nothing else good worth mentioning.

Clueless support-different details were given by different people in support regarding deposit bonus. One was claiming that any winnings are all lost if bonus is cancelled, while other person in live chat quote that if bonus cancelled you lose a half winnings. It was also said that wager is half from original deposit have from bonus which is nowhere mentioned in their site!

Also totally misleading information about deposit bonus... Its said that the total amount of welcome bonus must be wagered 35x or 30x or 17x, where a casual player assumes that they mean that only the bonus must be wagered as they don't mention that the original deposit must be wagered. The truth is otherwise as they mean the deposit plus the bonus must be wagered. Unbelievable that they trick and mislead players in 2018.. I was given 25 euros deposit bonus and had to wager 1250 euros! Be careful.

Frank and Fred casino is a place I joined just a week ago. I was scrolling down the list of newly added sites on AskGamblers and their name caught my attention. I thought it was a nice sounding name with some interesting back story of the people behind it. Then I took a closer look and saw that they are powered by Netent and few other providers I like and I decided to give them ago.

When I was looking for a no deposit bonus to possibly try them for free first, I saw several articles about their no deposit free spins wheel. That sounded very exciting and kind of reminded me of Rizk casino and their wheel. I have to say that I think that their website looks really nice and polished, the color scheme is a real eye candy and is kind of resort themed. I also saw that they truly have the free spins wheel and I couldn't wait to have my hands on it.

The registration and verification was quite fast and simple. Important thing to add is that in order to play there, you need to verify your phone so it's important to add a correct number in the form. Anyway, after that was done, I clicked on the wheel and I was taken to Starburst slot. Then a big wheel came up and I scored 10 free spins on Starburst. You can win as little as 5 free spins up to 100 so it's definitely exciting and a good selling point. From my 10 free spins I won 15 cents so I didn't last long.

Afterwards I decided to make a deposit and claim the welcome bonus. The offer itself is quite good as it gives 100% match bonus and 100 free spins on Starburst, but as we can often see, the free spins are divided in sets of 10 for the next 10 days. I wish sites would allow to play all free spins at once as it's not a high volatility game anyway. Both free spins and bonus have 35x wagering which is quite good. I wanted to have a quick chat with support to confirm that but they were offline and unfortunately they work quite limited hours. So instead of waiting for the next day to chat, I went to cashier and deposited 20 euros. I chose the bonus before deposit and afterwards the bonus was added right away.

I spent my session playing Hotline. I had a few 50x bet winnings on a 30 cent bet, but I didn't get any free spins round or major win and eventually I ran out of balance. The next day I got my first free Starburst spins and they paid absolutely nothing. I have a few more days with free spins to enjoy but I'm not expecting anything much as my relationship with Starburst is more cold than hot.

Overall I had a great time at Frank & Fred. I think they have an intriguing concept with nice game selection and good welcome bonus. The only downside was the fact that their live chat isn't available 24/7.

At first I liked the games they had, and their VIP program looked interesting. But little did I know, that was gonna change fast.

I got an email saying:
How to get the offers:
Friday: Make any deposit and get 100% up to 250 kr in extra bonus money
Saturday: Log in and smile all the way to the bank - 5 free spin waiting for Fat Rabbit
Sunday: Deposit 250 kr and get 25 free spins on Wild Swarm
Scream out "ONE TIME, ONE TIME, ONE TIME" *
So on Friday (today) I made a 250kr deposit. The money was taken out of my bank account, but it didn't show up in my frank&fred account. After an hour in chat with 2 different agents, where I sent screenshots from my online banking, they managed to fix it. However, they didn't add the 250kr bonus. I told them I'll give them an hour before I come back, and that I'd expect it to be sorted by then. Then I speak to a CS Agent named Petter. This guy was rude, took 5 minutes between his replies, and he wasn't interested in doing anything to help me out. After 15 minutes in chat waiting for Petter to reply, he said "wait til monday". It's a 3 day promotion ranging from Friday to Sunday. And they tell me to wait til Monday. When i went to the withdrawal page, I couldnt even withdraw the money I had deposited. Couldnt even start the withdrawal. I eventually just gave up, and decided I would play Book of Ra - But the game was "unavailable". So was Lucky Lady's Charm. And then I figured I'd try some BTG games, but they were unavailable as well! In the end I played book of dead and lost my balance in 2 minutes. Could have been different if I actually got the bonus I paid for. Unbelievably bad experience with this site!