FortuneJack Casino

FortuneJack Casino - Account closure and money confiscated

$1170

Hi,
my account was canceled even though I didn't break any rules from T&C. My account was fully verified. After placing 2 sport bets (both won) the account was closed and all my money were confiscated. I contacted the support and was told that according T&C casino can close the account without telling me the reason and confiscate all my money.

Fortunejack Casino - Voided me 4 winning bets

$152

Hi guys,so I have been using fortunejack for years and have been satisfied all up to today.
I am in large minus on that bookie,lost a small fortune but like their design and still using them.
Today i finally won small part back and they cancelled my bets.
I made 4 bets on low level football,each of 50usdt, and should have won 3500usdt.
They kept my bets as open until they won and they changed it to "cancelled".
I spoke to chat support and they said their odds provider cancelled the bets.i think thats fake statement as i bet at more places and nowhere void(and they have same provider).
My method of work is to monitor when inplay odds drop and bet them. Sometimes i win,sometimes i lose.today after this match i lost around 750usdt on 2 simillar matches. Of course those bets were lost and not "cancelled".

My point is that even if their odds provider cancelled, it has nothing to do with me. They accepted bet,didnt cancel while its ongoing and by all rules they should have paid it out.
I have images,i have betslips ids,i have proofs that other sites paid and can post all here if admins allow just to show how fraudelant this site is.
They steal from you even when you lost 30-40 times more than won.
I really hope you will help me with this situation.

FortuneJack Casino - Account closed with no details given KYC related

On 4 September night I created an account for the first time in Fortunejack and I have never created any other accounts before and I used a bonus code and I got 25 free spins. Usually there are 4 games where you can activate the bonus but the game I wanted to play was “Sweet Bonanza” but it was not available in my country so I used VPN to get it and I asked in the live chat of Fortunejack if I can use VPN and they said its okay. After playing 3-4 hours I made 336 dollars and I requested for withdrawal but it asked me for KYC verification, I have given every real documentation of mine, my national documents but after 7-8 hours later I got a email that “ you didn't pass KYC procedure successfully. As a result your account has been closed permanently with the funds forfeited.” Which is completely nonsense because I have given my own documents than how can i fail to pass that KYC ? I asked them tell me what's wrong but they don’t reply my emails and took my $336 from me, I am really disappointed and upset.

FortuneJack Casino - Withdrawal is on hold

Hello I won some money on fortune jack and initiated withdrawal they said its under security check and should not take more than 24 hours but somehow its been more than 24 hours and my money still on hold, i messaged support but they say same thing everytime can someone help me out here? I did kyc verification and everything that was needed for withdrawal.

FortuneJack Casino - Unjustified confiscation of $1,825

$450

On June 7, I registered on the site and made the first deposit of 1300$. June 8 After the game, I won and asked for money for withdrawal. Immediately received a notification in the mail - you need to pass the KYC verification. On the same day I passed it, and the next day I received a payment. Now my account is fully verified! It is important! On June 10, I make a deposit of 1200 dollars. I lose everything. June 11th I deposit $1900. I lose everything. June 16 I make a deposit of 2000 $. After the game, my account becomes 6375$. On June 20 in the morning I make a withdrawal request. Fortunjack won't pay out my money citing some standard check... June 21 in the evening they send me an email saying that my account was linked to some other account, which was previously blocked for some bad actions and now all my winnings are canceled! I that I can only take the deposit because they are so kind! As a result, my deposit was 6375 dollars, and they allowed me to withdraw only 4550 dollars!!! $1,825 was withheld!

I repeat once again - my account has been fully verified! While I was losing, Fortunjack turned a blind eye to everything??? Or was there no connection? But as soon as you saw a large amount on my account, you immediately didn’t want to pay???

Now my account is already blocked. Fortunjack covers his tracks very quickly. If you ask me to make new screenshots, I won't be able to make them for you. But I have done some.

My deposits and my balance - https://prnt.sc/Fr35N2X5Jvw6

Ask KYC - https://prnt.sc/BhdzupGtGMid

KYC finished - https://prnt.sc/OkoU2ubqAHo_

Delay of my last withdrawal - https://prnt.sc/W0sr7AMosFp2

fortunejack not want pay - https://prnt.sc/YxtyeVc9qemM

my bets https://prnt.sc/-V98g3_fxaK1

Fortunjack is not consistent in his actions! A fully verified account suddenly decided to be accused of having links with some other accounts! Clearly a scam! Fortunejack, you can close the dialogue by mail! And here you will have to answer for your theft! In order to close this dispute, I demand the return of my honestly won money! Fortunejack, you have no right to steal money unilaterally like that! And then close the dialogue! I have verified my identity! You are obliged to carry out such a check on each account so that there are no matches! Then people will bet safely! Before leaving a complaint here, I corresponded on another forum https://bitcointalk.org/index.php?topic=5457112.0. It was there that I was offered to file a complaint with you. Fortunejack, in his uncertain answer, wrote something like this - we do not have any evidence, but the analysis of the behavior on the account allowed us to draw such a conclusion! If you look at my rates, then the answer Fortunejack will seem very strange to you! Approximately the same thought from the bitcoitalk community. Especially when I was losing at first, they let me bet. And as soon as I won, they refused to pay. For example, if I lost, then the Fortunejack remained in a very big plus and there would be no problems! It turns out a very tricky game!

FortuneJack Casino - Unnecessary Termination of Withdrawal and account

$724.93

Good Day AskGamblers,

I participated in a Fortunejack Twitter Giveaway on two different occasions and I won 10 free spins and 50$, I contacted them via Twitter Dms and I was only given 50$. After seeing some complaints online about their withdrawal problem I contacted support and ask if I can be able to withdraw that bonus even though I don’t have a deposit. The customer representative said I can, but after turning over the 50$ into 157$ I made a withdrawal and was asked to do a KYC, which I did.

Now my account has been terminated and my withdrawals were terminated because of Bonus abuse, but beforehand I Already contacted support and they told me I can play with that bonus and withdraw.

Even after I got the bonus I asked the Twitter admin if there was a problem with my account so I don’t get banned unnecessarily but I never got a reply.

Below are photos of me winning on Twitter and the emails I got from Fortunejack.

FortuneJack Casino - Not crediting my deposit of 910BUSD

Hello,

I have been playing on quiet a few casino sites and never experienced this. Sadly I decided to try fortunejack casino site today, deposited 910 BUSD coins, and they never added them to my balance!

I have every proof needed to provide that transaction was fully completed hours ago and they never added it to my balance. Their support keeps repeating same stuff like a chat bot, that their ''team is looking into it''.

Proof of transaction: < link removed >

Rejected

$910

FortuneJack Casino - Withdrawal is delayed for over 40 hours

Yesterday I submitted two withdrawal requests and both times received emails stating a "standard security check" needed to be completed. I've emailed support asking for time estimates and have received very vague responses such as "pending withdrawals will be approved as soon as procedure is finally done".

I passed the KYC check in January when first attempting to withdraw lower amounts. I'm hoping this will help expedite the process as the amount this time around is over $8,000 and its been over 40 hours since the first withdrawal request and over 24 hours since the second withdrawal request.

Withdrawals requested:
2 ETH on 02/22/2023 @ 12:18 AM (EST)
3 ETH on 02/22/2023 @ 4:27 PM (EST)

FortuneJack Casino - Haven't got withdraw yet eventhough asked for kyc and passed it

$8000

They asked for kyc and still haven’t received withdraw. I passed the kyc. I expect my withdraw to be sent.

They do not request any address or location information when signing up.

I’ve had no issues with any other casino besides FortuneJack and I’m afraid they stole my deposit and my small winnings.

All I ask for is the casino to do the right thing.

Rejected

Complaint Statistics

Resolved 71

Avg. Amount $ 7,965

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

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Player rating

9.4/10 ● 820 reviews

Top reviews from our players

fckFJC

1/10

< content removed >.They will not give me my 25 free spins which I earned by placing on their leaderboard. They make you claim the same bonus twice one day apart. Only gives 24 hours to claim a bonus which I had to earn by wagering. On their T&C they state "The Top 50 winners will receive their prize within 24 hours after the promotion ends." which is not true.more like 72 hours. Then they follow up with this crap in the end

FortuneJack will notify players of any material change to these terms and conditions before they come into effect. However, FortuneJack may, at its sole discretion, make immaterial changes to these terms and conditions, the promotion itself, or the eligibility of players to participate in this promotion, for any reason whatsoever without prior notice to the players.

These guys are a joke.And their loyalty program is also a big joke.To advance from the lowest level to the next, you need to wager $1,000,000.00 USD and they give you only a month to do it.These guys got their heads up each others asses. Don't waste your money here. Customer support is terrible.

jasminesam

1/10

I very sad about fortunejack welcome bonus, they write free up to 110% and up to 1.5btc when u first deposit, ok, I put all my btc in because of the promotion, then I saw the bonus there have that 110% capital, but the problem is, u must use all ur initial capital which mean ur real money only can use the bonus capital.
Fine, I lost all my real money, is time to use bonus money right?
After that I find out only can use on slot, wagered need 40x only can change back to real money, but I play on slot until more than 2000x, the wagered only 18%, this really drive me crazy, I almost lose all my bonus capital now, if fortunejack don't want let people cash out the bonus capital, please don't say bonus capital up to 110%, this is useless, they so limitation, force people play only slot, I don't like to play slot, and the wagered total cheating, 40X on other games, but they not allow us to play other games?
I will not recommend people to join this online casino.

1346589552

1/10

Nothing!!!!!! Everything is so bad. I never ever see the online casino like that.

I deposit by BTC the waitting time over half hr. That's fine np. the bad thing is when I make withdraw the pending time over 12hrs and still pending. I was deposit by BTC still pending for long time. I what is going on so I ask the support. u know what is her answer? She give me many FAQ tell me to found the issue here. Omg im the customer u dont give me the answer and let found the answer by my self its so craczy. so what ru doing here what is u job. In short, it’s a group of silly casinos. Please take it for granted. Don’t take them.

UreshiiKen

1/10

They do not follow the responsible gambling rules. I lost 5ķ$ last night again because they reactivated my account.

I've asked to be block "FOREVER" and "PERMANENTLY" but you can always get it reactivate easily just by answering few questions via email.

This has happened multiple times.

SirLiam

2/10

I have never had an issue receiving a payout. Support is friendly however lacks any real ability to help

Fortune Jack is the most unreliable unsophisticated and untechnical casino I have ever played at. What casino lets you access their site take your deposit and play by mobile phone and when something goes wrong says its your fault cause they are not a mobile site. Its 2019 eveyone has a mobile platform but you.

I am constantly plagued with game errors randomn disconnects when there is nothing wrong with my internet. I swear they disconnect me on purpose to interupt a winning streak, or manipulate the games somehow, in my opinion.

Then comes their Plinko, I have seen Plinko balls bounce from the outside edge all the way to the middle slot unnaturally to say the least. The best part is if you look at their list of bigger wins IT IS THE SAME 2-3 PEOPLE everday 29X, 83X winners, guess nobody else ever gets lucky in Plinko. I question if they are even real people. I sent them a video of errors in the game they tell me my fault try another device, and I was on my laptop for once.

No faith no trust in Fortune Jack for this player. It also makes me wonder what Askgambler’s knows about these guys since even with positive reviews they can get above 5 stars ( I take that as a hint only wish I had done it sooner.)

Classy1

2/10

I like the variety of games, and the graphics. I enjoy playing on fortunejack.

My Ltc deposit has been pending for hours, yet it has over 80 confirmations on the blockchain. Chat only said sorry it may take hours to have support reach out to me. That really don't make sense to me when it's already been confirmed through the blockchain. Just sitting here pending on my account. I could be enjoying the games playing, but unfortunately deposit issues take hours to solve. Really disappointed!

Inactive user

7 years ago

1/10

Today I opened 2 tickets about my 2 bonus issues

1st issue.

Today I received an email from FortuneJack, NO-DEPOSIT BONUS of 0.00253464 BTC, But when I tried to Claim it, the page redirect to me at Balance page. I'm not able to claim it.

Screenshot: http://myprintscreen.com/s/1547539615.509867.png

2nd Bonus issue

1st Bonus activated and I received BONUS AMOUNT: 4295.99949788 XDG, But it was failed after I received Bonus amount, but I did not place any bet.

Screenshot of amount: http://myprintscreen.com/s/1547541869.08564166.png

( 1st Bonus Valid Until date: 2019-01-25 ) then why my bonus failed today? even I did not placed any single bet.

2nd Bonus was failed during the activation time and did not received any amount from 2nd bonus.

( 2nd Bonus Valid Until date 2019-01-29 ) Also failed today, even I did not received Bonus amount.

Here is the support screenshot:

http://myprintscreen.com/s/1547540079.03874311.png

http://myprintscreen.com/s/1547540112.34887939.png

In support screenshot, you can clearly see this that 2 and 3 bonus.

In second Line The "Just Because" Bonus Bonus was failed on my side but on support side 2nd bonus was not activate. ( Check Bonus Valid Date on support screenshot )

In third line The "Just Because" Bonus Bonus activated on my side and as well as on support side, But it was failed after I received Bonus amount and but I did not place any bet. ( Check Bonus Valid Date on support screenshot)

Screenshot Attached: http://myprintscreen.com/s/1547535578.7673686.png

They closed all my tickets without a single response.

http://myprintscreen.com/s/1547541548.92696708.png

lilith

10/10

This review is a huge shout out to my girl Scarlet!
I was having trouble accessing some of the features of FortuneJack, and more anxiety inducing, wasn’t having any success cashing out some recent winnings. Initially, I thought “great, just like every other p-o-s casino out there”. However, I quickly had to eat my words once the support team kicked it into gear. Scarlet had my problems sorted out quickly, and even though it was obviously stupidity on my behalf, she never gave me any guff about it. She had me cashed out and back to enjoying all the games they have to offer in less than 10 minutes. Which is literally faster than it took the barista at Starbucks to fix my latte yesterday.
Kudos girl!!!

artoal

10/10

Every cryptocurrency user has a few horror stories of a company or vendor who claimed to accept it but didn’t know what they were doing with it. These places had no business dealing in things like bitcoin, but they still tried and ending up screwing people in the process.

However, FortuneJack is not one of them. They take a wide array of crypto’s and know exactly how to handle the digital world. My deposits were available immediately, and when it came time to cash out some winnings, they were loaded in m wallet in a flash.

I’ve never had an issue with anything relating to the currency side, or anything else for that matter, and intend to be a repeat player for the foreseeable future.

normonge