They asked for kyc and still haven’t received withdraw. I passed the kyc. I expect my withdraw to be sent.
They do not request any address or location information when signing up.
I’ve had no issues with any other casino besides FortuneJack and I’m afraid they stole my deposit and my small winnings.
All I ask for is the casino to do the right thing.
Dear all,
Please be informed that, during the complaint process, The AskGamblers Complaint Team has come to the conclusion that the withdrawal process has been successfully confirmed prior to the opening of the complaint. In addition, both casino and the player have confirmed the existence of multi accounts.
FortuneJack Casino has shown goodwill by leaving the account as operating and by withdrawing the winnings, and therefore the AskGamblers Complaint Team has decided to Reject the case.
The reason why the withdrawal was pending for some time was due to our Fraud and Prevention Department had been reviewing the account's history. As per their research, the OP was operating multi-account under the same device (proofs attached to the reply). Despite the violation of FortuneJack's policy, as goodwill, our team has decided to leave the user with a single account and keep on operating it. We're attaching the screenshots of us communicating with the OP and him/herself confirming it via email.
At the time of the OP opening the complaint, the withdrawal was successfully confirmed. Meaning that the user took all the funds requested to his/her personal wallet address.
Kindly ask the AG team to reject the complaint as everything has been solved in the back with the OP.
Cheers,
Dear FortuneJack Casino,
Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.
Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Hello, dear JDJ589 and AskGambler's Team,
Kindly ask the OP to confirm its username so we can start collecting the corresponding proofs for the complaint.
Community Team Lead | ampera
FortuneJack Casino Complaint Stats
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