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Haven't got withdraw yet eventhough asked for kyc and passed it


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By Jdj589
3 years ago

They asked for kyc and still haven’t received withdraw. I passed the kyc. I expect my withdraw to be sent.

They do not request any address or location information when signing up.

I’ve had no issues with any other casino besides FortuneJack and I’m afraid they stole my deposit and my small winnings.

All I ask for is the casino to do the right thing.

Disputed Casino FortuneJack Casino

Discussion

User name

Dear all,

Please be informed that, during the complaint process, The AskGamblers Complaint Team has come to the conclusion that the withdrawal process has been successfully confirmed prior to the opening of the complaint. In addition, both casino and the player have confirmed the existence of multi accounts.

FortuneJack Casino has shown goodwill by leaving the account as operating and by withdrawing the winnings, and therefore the AskGamblers Complaint Team has decided to Reject the case.

User name
Dear @JDJ589 and Ask Gambler's team,


The reason why the withdrawal was pending for some time was due to our Fraud and Prevention Department had been reviewing the account's history. As per their research, the OP was operating multi-account under the same device (proofs attached to the reply). Despite the violation of FortuneJack's policy, as goodwill, our team has decided to leave the user with a single account and keep on operating it. We're attaching the screenshots of us communicating with the OP and him/herself confirming it via email.


At the time of the OP opening the complaint, the withdrawal was successfully confirmed. Meaning that the user took all the funds requested to his/her personal wallet address.


Kindly ask the AG team to reject the complaint as everything has been solved in the back with the OP.


Cheers,
User name

Dear FortuneJack Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name

Hello, dear JDJ589 and AskGambler's Team,

Kindly ask the OP to confirm its username so we can start collecting the corresponding proofs for the complaint.

Community Team Lead | ampera

FortuneJack Casino Complaint Stats

Resolved 71 / 73
Avg. Amount $7,965
Avg. Complaint Duration 7 days
Avg. Response Time 2 days
Freakspin
COMPLAINT REFERRED BY AGCCS PARTNER Freakspin (107)

FortuneJack Casino Complaints

See all complaints for this casino
Unjustified confiscation of $1,825

On June 7, I registered on the site and made the first deposit of 1300$. June 8 After the game, I won and asked for money for withdrawal. Immediately received a notification in the mail - you need to pass the KYC verification. On the same day I passed it, and the next day I received a payment. Now my account is fully verified! It is important! On June 10, I make a deposit of 1200 dollars. I lose everything. June 11th I deposit $1900. I lose everything. June 16 I make a deposit of 2000 $. After the game, my account becomes 6375$. On June 20 in the morning I make a withdrawal request. Fortunjack won't pay out my money citing some standard check... June 21 in the evening they send me an email saying that my account was linked to some other account, which was previously blocked for some bad actions and now all my winnings are canceled! I that I can only take the deposit because they are so kind! As a result, my deposit was 6375 dollars, and they allowed me to withdraw only 4550 dollars!!! $1,825 was withheld!

I repeat once again - my account has been fully verified! While I was losing, Fortunjack turned a blind eye to everything??? Or was there no connection? But as soon as you saw a large amount on my account, you immediately didn’t want to pay???

Now my account is already blocked. Fortunjack covers his tracks very quickly. If you ask me to make new screenshots, I won't be able to make them for you. But I have done some.

My deposits and my balance - https://prnt.sc/Fr35N2X5Jvw6

Ask KYC - https://prnt.sc/BhdzupGtGMid

KYC finished - https://prnt.sc/OkoU2ubqAHo_

Delay of my last withdrawal - https://prnt.sc/W0sr7AMosFp2

fortunejack not want pay - https://prnt.sc/YxtyeVc9qemM

my bets https://prnt.sc/-V98g3_fxaK1


Fortunjack is not consistent in his actions! A fully verified account suddenly decided to be accused of having links with some other accounts! Clearly a scam! Fortunejack, you can close the dialogue by mail! And here you will have to answer for your theft! In order to close this dispute, I demand the return of my honestly won money! Fortunejack, you have no right to steal money unilaterally like that! And then close the dialogue! I have verified my identity! You are obliged to carry out such a check on each account so that there are no matches! Then people will bet safely! Before leaving a complaint here, I corresponded on another forum https://bitcointalk.org/index.php?topic=5457112.0. It was there that I was offered to file a complaint with you. Fortunejack, in his uncertain answer, wrote something like this - we do not have any evidence, but the analysis of the behavior on the account allowed us to draw such a conclusion! If you look at my rates, then the answer Fortunejack will seem very strange to you! Approximately the same thought from the bitcoitalk community. Especially when I was losing at first, they let me bet. And as soon as I won, they refused to pay. For example, if I lost, then the Fortunejack remained in a very big plus and there would be no problems! It turns out a very tricky game!

Status solved Resolved
$725