Dear @jetradx,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved, since the Casino informed us that the withdrawal has been released. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Although the original poster (OP) violated Section 2.5 of FortuneJack's Terms and Conditions during the standard security check for withdrawal, we have successfully completed the withdrawal process on our end.
Given this resolution, we respectfully request that AskGambler's Team reject the complaint. We want to highlight that FortuneJack demonstrated goodwill by releasing the funds despite having the right to withhold them due to multi-accounting.
We have attached all the necessary evidence about this case.
Please let us know if you need our help with anything.
Best regards,
tokash | Community Manager
Dear @jetradx,
The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
FortuneJack Casino Complaint Stats
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