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FortuneJack - Changed the deal so I lost 1220 USDC


I got a deal of 100 % cashback, no wager. I found it in my bonussection. Thats a fantastic offer. Sometimes you can get fantastic offers like this from casinos, but i really wanted to make sure it was correct so i asked in chat. The chat told me yes, thats the offer.

As it was a fantastic offer i made a deposit of all my crypto i had in my cryptowallet. That was 1626 USDC.

I lost it all and i have had a nervous night worrying about something have gone wrong.

In my email this morning i found an email telling me i get 50 euro goodwill. For what!?!? Because they say the offer was not correct!

Im chocked! Ive spent all my savings!

They say im going to gett 25% but thats make it i loose from the deposit of 1626 USDC 75% which is 1220 USDC.

I never ever have deposit so much, i only did because i really made sure everything was correct.

Below first the chat where they made it clear i will get 100% back.

And then the chat after i had lost. (new rules)

Attached my deposit and the offer that shows 100% back.

I feel robbed!!!


Disputed Casino FortuneJack Casino
Amount $1170

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Thank you very much. Now i feel much better. I understand you made a mistake but i dont want to loose so much because of that. Happy it gets solved. The chatguy could have been little more reasonable i must say.

I havent got the funds yet, but im hopefule now that i get them soon.
User name

Dear @Putriknr1,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hello Putriknr1 and the AskGamblers team.

In the first attached image, you can see the bonus offer that OP received in their inbox, a 25% cashback offer.

Unfortunately, the 100% cashback offer appearing in OP's bonus section was a visual bug; in reality, it was a 25% offer.

Since there was a visual bug in the bonus section, and our support chat told OP that it was a 100% cashback offer, we have decided to accept OP's request and refund the remaining 72%.

OP got 25% and an additional 3% refunded already, now we will refund the remaining 72% which is approximately $1170. You can see OP's deposits and cashback they have already received in the 2nd attached image.

Thanks,

ADante - Fortunejack Community Team.

FortuneJack Casino Complaint Stats

Resolved 71 / 73
Avg. Amount $7,965
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

FortuneJack Casino Complaints

See all complaints for this casino
Unjustified confiscation of $1,825

On June 7, I registered on the site and made the first deposit of 1300$. June 8 After the game, I won and asked for money for withdrawal. Immediately received a notification in the mail - you need to pass the KYC verification. On the same day I passed it, and the next day I received a payment. Now my account is fully verified! It is important! On June 10, I make a deposit of 1200 dollars. I lose everything. June 11th I deposit $1900. I lose everything. June 16 I make a deposit of 2000 $. After the game, my account becomes 6375$. On June 20 in the morning I make a withdrawal request. Fortunjack won't pay out my money citing some standard check... June 21 in the evening they send me an email saying that my account was linked to some other account, which was previously blocked for some bad actions and now all my winnings are canceled! I that I can only take the deposit because they are so kind! As a result, my deposit was 6375 dollars, and they allowed me to withdraw only 4550 dollars!!! $1,825 was withheld!

I repeat once again - my account has been fully verified! While I was losing, Fortunjack turned a blind eye to everything??? Or was there no connection? But as soon as you saw a large amount on my account, you immediately didn’t want to pay???

Now my account is already blocked. Fortunjack covers his tracks very quickly. If you ask me to make new screenshots, I won't be able to make them for you. But I have done some.

My deposits and my balance - https://prnt.sc/Fr35N2X5Jvw6

Ask KYC - https://prnt.sc/BhdzupGtGMid

KYC finished - https://prnt.sc/OkoU2ubqAHo_

Delay of my last withdrawal - https://prnt.sc/W0sr7AMosFp2

fortunejack not want pay - https://prnt.sc/YxtyeVc9qemM

my bets https://prnt.sc/-V98g3_fxaK1


Fortunjack is not consistent in his actions! A fully verified account suddenly decided to be accused of having links with some other accounts! Clearly a scam! Fortunejack, you can close the dialogue by mail! And here you will have to answer for your theft! In order to close this dispute, I demand the return of my honestly won money! Fortunejack, you have no right to steal money unilaterally like that! And then close the dialogue! I have verified my identity! You are obliged to carry out such a check on each account so that there are no matches! Then people will bet safely! Before leaving a complaint here, I corresponded on another forum https://bitcointalk.org/index.php?topic=5457112.0. It was there that I was offered to file a complaint with you. Fortunejack, in his uncertain answer, wrote something like this - we do not have any evidence, but the analysis of the behavior on the account allowed us to draw such a conclusion! If you look at my rates, then the answer Fortunejack will seem very strange to you! Approximately the same thought from the bitcoitalk community. Especially when I was losing at first, they let me bet. And as soon as I won, they refused to pay. For example, if I lost, then the Fortunejack remained in a very big plus and there would be no problems! It turns out a very tricky game!

Status solved Resolved
$725