- 0-24 withdrawal timeframe
- Live Chat
- Mobile-friendly design
- Slow live chat response times
- Live chat open 07:00 - 03:00 AM
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Fantasino Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Fantasino Casino is an online casino featuring numerous online games, powered by some of the most popular software providers in the iGaming industry like NetEnt, Quickspin, Playson, Endorphina, Booming Games, Habanero and 1x2Gaming - to name a few. The casino is available in instant-play gaming on almost every computer, smartphone or tablet device. Fantasino Casino is licensed and regulated by the government Malta Gaming Authority.
Restricted Countries
Due to strict regulations, some residents will not be able to open their accounts at Fantasino Casino. The list of the restricted countries includes Israel, France, Denmark, the USA, UK and several other countries. Please refer to the casino details section for the complete list of restricted countries.
Mobile Gaming
Players can access Fantasino Casino by using various portable devices, such as smartphones and tablets. As the casino website is totally responsive, all members will easily access their favourite games and play them in a full-screen mode, on the go.
Security and Fairness
Players can rest assured their financial transactions are safe as the casino uses an SSL encryption on transmissions to and from their servers.
All games at the Fantasino Casino website are tested by trusted independent auditing agencies. Therefore, players can find a fair gaming experience here.
- E-Wallets 0-2 hours
- Bank Transfers 24-72 hours
- Card Payments 24-72 hours
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
Fantasino Casino features a large library of online slots powered by some well-known software providers. Here players can access numerous popular titles, such as Piggy Riches Slot, King of Slots Slot, Egyptian Heroes Slot, Blood Suckers Slot, and Wonky Wabbits Slot. The Casino also offers progressive slots, like Mega Fortune Slot and Mega Fortune Dreams Slot.
Those who prefer table games will be able to find different variants of blackjack, roulette, and baccarat, which include European Roulette and Spanish Blackjack.
Video poker games selection contains Jacks or Better and Joker Wild.
Live Games
Fantasino Casino features a live casino where all members can experience playing games against real live dealers. The live games collection includes several types of live roulette, live blackjack as well as poker.
Customer Support
In case players come across any issues, they can reach Fantasino Casino’s technical support via live chat, email or telephone. The live chat working hours are 07:00 - 03:00 AM.
Complaints
Read the complaints other players have left for Fantasino Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi Katemak, First of all, I wanted to thank you for taking the time to write a review about us! I'm happy that you're liking our casino so far. In regards to the bonuses requirements, we try to provide standard bonus terms compared to other sites. And I think you got confused about the Curacao license, because we also hold the Malta and UK licenses, which means that we're strongly regulated by the best gaming authorities. We'll definitely add Microgaming and other vendors really soon. But having already signed over 25 vendors for our launch, sometimes it's difficult to add so many at the start. But I promise you that Microgaming it's on its way :) Also I recommend you to try our Fantasy World and Quests, where you can indeed be rewarded constantly for your action with Free Spins that carry no wagering requirement, if that's something that attracts you even more. For more feedback, feel free to contact me directly through our chat. I love to talk to new clients and improve our site. Best Regards, Andrew Operations Manager
Hi, joined this casino Thursday 23rd March. I like to think I'm a veteran due to being members of many in the past and two things are very important to me; withdrawal times and live support. I tend to send my verification documents up front, this saves time if I am lucky enough to make a withdrawal. They were approved on the Saturday so only took 48 hours which I feel is pretty standard these days.
I was lucky and made two withdrawals in the day of joining, one back to my credit card and the other via a bank transfer. The credit card withdrawal was showing on my statement on Monday which is great, especially as my documents were not approved until Saturday. The bank transfer went into my account today, 30th March, so 1 week. Considering the weekend and 48 hours approval, I feel this is actually acceptable, so all in all I'm very happy.
Who knows, if I'm lucky again, maybe the bank transfer might be a bit quicker now I'm verified. There is a 24/7 live support whom I have to say are very friendly, courteous and professional.
The website itself is interesting, and I can see that they are trying to be different with a bit of fun/qwerkyness (if thats even a word) which is fine, but tbh it does not appeal to me but does not distract me from playing. The usual live games which is what I play and plenty of machines who are interested.
I do not dislike anything about this site so nothing to report.
Hi Antmusic, We really appreciate your feedback and nice compliments :D We do try our best to provide something unique to the our players. We thank you for choosing us and also to take the time to write this review. We definitely work very hard on providing an top-notch customer service! As far as our Fantasy World, I invite you to try some of the Quests (if you haven't yet). Maybe it won't appeal to you at the beginning, but you will find that it's very entertaining and you get rewarded quite often with Free Spins and different freebies. Maybe this will give you another reason to keep playing with us :) Best Regards, Andrew Operations Manager
The design is good in a playfull way. Also that they respond fast on chat, and that they "try" to help you...
First when I was taking out money. After 1 week they say "oh no" EM that we use didn't tell us that we could not use the bank transfer method we had implemented. So we have to implement a new method. This was after everything looked fine on the account and I though. Good money is on the way. Then I tried with the new payment method then it took 1 week before the first deposits where into my account... and suddenly they had reversed a deposit without my knowledge or even my approval so suddenly the money was back into my player account. Ok! I had two more deposit that I made with the new payment method, and for 1.5 week the CEO / Operation Manager Andrew told me "its on its way" its approved by EM, should be in your account sooon.
WHAT DO I SEE TODAY both these are reversed INTO my player account. One more time without my knowledge or my approval. Now Andrew said for 1.5 week that they should be in my account as soon my banc approved it! He say its not his fault but EM. Really? For me as a player I don't know and hows to blame, but when the CEO / Operation manager tells me for 1.5 week that the money should be in my account soon and then finding out its suddenly back on my player account.... something smells fishy.. They have a daily withdrawal limit of 2000 Euro, and monthly limit of 5000 EURO, so if you are planing to win and win and also expect to get your money before it goes 2-3 weeks DO NOT AND I SAY do not play at this Casino!!!
P, We apologize this happened, I already expressed my sincere apologies for today's incident with our provider EM. Fantasino, as a company, always tried to assist you as fast as possible and we were always totally honest. Just like you explained, when our company launched, we were not informed that a new withdrawal method was in place for Norway, which caused you the first issue of not being able to withdraw. However, you know that we solved it as quick as possible (in one day, record time to sign and integrate a new method). As soon as you requested your new withdrawals, I promised you that I would make sure to process them ASAP, which I did and we sent them that same day (all 35K euros). I even raised your withdrawal limits, so you could have the opportunity to withdraw all your winnings (as a VIP player you are), exceeding our standard withdrawal limits (5K weekly and 20K monthly, as per our FAQ). This shows our entire willingness, as a company, to pay you back as soon as possible and take care of you. Regarding today's incident, we apologize that two withdrawals (out of the 14 you requested) were returned and rolled back to the account. I was told by our provider that they were sent since last week, I never lied to you. And you know that, P. Being partners with EveryMatrix, they are in charge of the processing and restricts us of certain things, despite my willingness to get them done faster. You could have given me the opportunity to reprocess them ASAP, like I've done before, but you decided to play the money. I even tried to stop you from playing the money several times, but you didn't listen to me. You tied my hands with this. I would have done my best to assist you, like the previous two times. Again, my sincere apologies this issue with our provider affected our relationship. Like you even said on your review, we DO try our best in assisting our clients. Andrew Operations manager
Very friendly support that explains and helps. Very good design that helps to draw one in.
Huge disadvantage of using another currency than eur, usd or gbp when it comes to bonuses. 5$/5£/5€/5SEK is the max betting for the first deposit bonus 5 sek=0.53 eur which is less than the minimum bet on some slots.
Not the fastest mobile page.
Hi Sneaky, I really appreciate your compliments for our Customer Support agents and also our web design :) Regarding the max bet, it might be a misunderstanding, as the max bet with bonus funds is 50 SEK, not 5 SEK. And regarding the speed of the games, we have brought up this to our provider this weekend. Apparently they didn't expect such a strong launch for our brand, so they are working on speeding our servers. Thank you for your feedback, since we do take it seriously. This will help us get better! You may reach me directly over our chat if you want to provide more suggestions. Andrew Operations Manager
Design is huge, I'm astonished! Creators found a special way of combining 'childish' (all the icons look like they were drawn by children, in the best meaning) design, news blocks, scrolling main page with interesting introduction. Here you meet up all the magic characters and this is another point to admit that design is always influential.
Generally, everything works good but after the first 10 minutes of play site starts lagging. Please fix those bugs.
Hi Jossey, I really appreciate your feedback and taking the time to write a review about our website :) We definitely focused a lot on designs and originality, we hope most players will feel the same as you! Regarding the lagging, we'll definitely look into this and try to speed up our website. We take seriously all customers' feedback to constantly improve our product. Andrew Casino Manager
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Fantasino Casino is the latest casino I have played at. Browsing to their site just to see is the site easy to navigate which it is it kind of reminded me of Wonderino Casino, because seeing both casinos they surely look similar. What caught my attention while browsing the net I found one site where they were giving exclusive 20 free spins on Starburst video game just to join their casino.
I know with Starburst there is not much you can do but with a little luck you never know. I opened my account which went really easily, activated and at first I doubt there would be free spins for me but while reading their T&C I guess I was eligible to caught their promotion. Opened Starbusrt video slot and those 20 free spins were in my account.
They have average welcome bonus with 100% match but what I didn't like is the wagering requirements, which comes with X 30 wagering but you need to wager the bonus and the deposit made as well. Don't like the 100 free spins promo they are giving with the welcome bonus and as I remember they are given at Starburst game, but they are divided by 20 a day so again not much you can do with those 20 free spins.
Playing those 20 free spins I continue to play Subtopia game because I could change the number of active lines since Netent has fixed almost all games which you need to play all lines except from Subtopia and few others. While playing this game I managed to top up my balance to 18 euros and I believe I have wagered the bonus from the free spins but continue to play and lost all of my balance.
As I read their T&C of the free spins given the player needs to deposit so money can be claimed, as for wagering as I remember the winnings from the free spins should be wagered X 40 which is not bad since they are given for free. I kind of-like their casino and as I saw they have some rewards while we play at their casino.
They have plenty of casino software we can choose from but I think they should add Microgaming as well, don't like the fact they have only Curacao licence but will take my chances and try this newly casino. Still don't know their cashout time frame but as I read others player reviews I guess they are ok in that matter.