Fantasino Casino

Wager Free Free Spins for Coins
Many deposit methods like MuchBetter & Co
Payout within 24 hours on E-Walllet
Live chat support
Many games Play N Go Netent

The following situation:

I got 4 free spins stake 1 euro for playing on the site in the game Jack and Beanstalk, played these 4 free spins and then continued playing directly in the game for 0.40 cents. Then after a short time I got the 10 free spins in the game including 2 Jack Wilds, after 8 free spins I was winning to almost 12 euros, but the game suddenly had an error. I wanted to restart the game and now the problem comes, the game is not available on this casino site at all because I am still in the game was in the free spins. The win was not credited to my account, the support made me wait 2 weeks, and then came the biggest cheek I've ever experienced.

"Thank you for your patience! Unfortunately, it seems to be that NetEnt removed the German jurisdiction for Jack and the Beanstalk and Gonzo's Quest. As compensation for the hassle, our manager has added 20 FS in Fruit Shop to your account."

I get 20 FS worth 3 euros instead of crediting me with the profit of almost 12 euros (possibly higher since there are still 2 free spins available + 2 jack wilds in the main game)... I also had free spins for coins for the game Gonzo quest, which I never got to play either, because it's not available at all...for me. That's not acceptable at all and absolutely to be condemned and also pointed out here... I mean, where are we going when you win your game not credited? So be careful, it is possible that a game is canceled and then no longer available and the win in the game is not credited at your account!

They've had a great selection of games, and especially live dealer games. I also do like the overall website, good design and a user friendly UI and it's easy to navigate the site in general.

It's good to have bonuses but they do need to at least have them be available on each country that this casino caters to. Along with providers, not all countries are provided. even in payment methods as well.

Hi, there!
In former times one of the best online Casinos!
They offer a wonderful loyalty Possibility to earn Rewards, really great!
Also the Game Selection is nice, especially they have Genii-Slots to play, my favorite Software!
Almost every Week they add new Games!
They offer the best Service and Support!
If you have a Problem go to the Chat or write an E-Mail, they always help you and solve the potential Difficulties fast!
Really perfect!

I deposited 300; won a little; and was able to withdraw my winnings in a few days. No fees.
The structure of the website seems clear & logical; if only the site would work.

The site is incredibly slow & clumsy. It just doesn't work. There is some big circle rolling all the time in some part(s) of the page. It is disturbing. Other casinos & sites work normally on my laptop; so the problem is not on my end. This is the main reason I ended up closing my account.

Hi, there!
In former Times one of the best online Casinos!
They offer a wonderful loyalty Possibility to earn Rewards, really great!
Also the Game Selection is nice, especially they have Genii-Slots to play, my favourite Software!
Almost every Week they add new Games!
They offer the best Service and Support!
If you have a Problem go to the Chat or write an E-Mail, they always help you and solve the potential Difficulties fast!
Really perfect!

Sometimes the Website of Fantasino is very slow!
Games are interrupted and you are disconnected from the Game!
I am a loyal Customer for Years!
I always was happy with this wonderful Casino!
The only negative Aspect for me:
The Withdrawals were fast, always within Hours!
But since a few Weeks, they are not any more so fast!
I am a VIP-player and today i had to wait one Day for a Withdrawal!
Maybe many will say, ok, one Day is acceptable, but not for me!
They have my Money in Seconds, and i want to have my Money not in one Day, but in few Hours!
Because of this i decided today not to play any more at Fantasino!

Good Luck!

Fantasino Casino

6 years ago

Dear Jubla2014,

I'd like to personally answer to your post, because in fact I'm the person responsible for approving your withdrawals and I guarantee you that I always approve them extremely fast, specially for you.

To give you a brief explanation: being a white label of EveryMatrix, there's a two-step approval process. Once we receive a withdrawal request, I review it and approve it or decline it. Once I approve it, it goes directly to EveryMatrix and their Processing Team sends the money, the last step of the process.

Sometimes this last step can take a little longer than expected, mostly on the weekends, due to their availability; but most of the times it's handled within hours. I checked your withdrawal from yesterday and you are right, it was processed until today. If this happens again, please contact our Support team and we will immediately get in touch with EveryMatrix to get it done for you.

Certain things are outside our control (like the interruptions you mentioned sometimes with the casino games), but we always do our best to try to resolve them as fast as possible. I truly hope you continue being one of our most loyal customers for more years :)

Kind Regards,

Drew
Head of Operations

Nice collection of game providers and..... thats it.

-The verification time is unacceptable. I am waiting the third day (all documents provided)
-support responds like a boot, there is no help from them,

Nice collection of game providers NetEnt, Play'n Go, Thunderkick

Reload bonus is not to recommend! (For 5 euro bonus I needed to wager 750 euro! this is 150 times) Also the bonus amount is connected to the whole balance.
Email from my side to them bounded (How can be the main communication channel not be working)
Support is not able to help
Constantly connection problems of the games, also running very slow
Games error at loading - some NetEnt (!) games did not load at all
Kiddy style of the site makes it look non-suspicious, but read my points please

Fantasino Casino

6 years ago

Hi Casinolover717,

As always, we welcome and appreciate all feedback, even when you have some misleading comments; it helps us learn and grow. Now, down to the facts:

- Most deposit bonuses have a wagering requirement of 30x the amount of the deposit + bonus (this is very common). This is stated on our Bonus terms. In your case, you made a €20 deposit and grabbed a 25% bonus, which equals €20 + 5 = 25*30 = 750. You even took this same bonus 3 times this month with no complaints.

- Your emails bouncing is a very rare issue, as we receive emails all the time, which get promptly answered. We escalated this matter with our technical team the second you reported it. Our communications platform went through some updates recently, which might have caused this problem.

- If you run into errors when loading a game, you just need to give us a brief explanation as to what you're experiencing and we immediately escalate this to all proper channels. Really, it's just a matter of letting us and we'll gladly assist you.

You have been a loyal member of Fantasino for over a year and had several payouts this month, all of them paid within 24 hours, which proves how legitimate we are. It's really sad to see how an unwanted €5 bonus could escalate into something like this.

We are sorry you had a bad experience with us recently. We do our best for you to feel safe while having fun. We're here to help.

Cheers,

The Fantasino team

bad connection games keep losing connection I wasted 180 euros
and the free spins of bonus dont work really regret losing my money

Fantasino Casino

7 years ago

Hey Keffy11,

We regret knowing you haven't had a good experience with us. However, we do strive for excellence and hence, thank you deeply for your feedback, as it gives us valuable information to always improve.

Regarding the bad connection situation you're referring to, please bear in mind game connectivity is handled directly by the game developer (which is a third party), as the moment you launch a game, you connect directly to the vendor's servers and we don't have control there.

Anyhow, we are sure we will be able to help you here. In order to give you proper follow up to your issue, please get in touch with us via Live Chat or via email at [email protected], and let's solve this together.

Cheers,

The Fantasino Team

Everyone seems to love Fantasino and I can see why. 2500 games and innovative seamless gameplay. Quick cashout and good payment options. This is something new and different. The entire experience is like you are playing a fantasy style game. It really feels like you can stay on the site all day. I love it!

Hands down my favorite casino to play at, while it may not have all the bells and whistles of some of the bigger, more established sites it more than makes up for anything it may be lacking with personality and dedication.

There's a decent selection of games, ewallet withdrawals are handled promptly and the gamification is unique and adds a nice bit of something extra to the gaming experience. Rewards are earned through the fantasy world, so if you're a frequent player, you'll see an impressive amount of free spins and deposit bonuses coming your way.

Support is what really sets this casino apart from the others though, while not yet "fully" 24 hours, they're pretty close, their small team are all friendly, personable and make you feel like a part of the whole rather than another faceless cog in the wheel.

Being Canadian all the free spins need to be exchanged through support.. but I personally don't see that as a huge negative as it's given me opportunity to get to know all the support staff a little better.

Fantasino Casino

7 years ago

Hey TheAverageGuy,

Your comment is not "average" at all, we loved your feedback! Especially on Valentine's Day -- Oh là là! All Trebol folks in the office are now turning blushing red.

We would love to send you 'Be Mine' candy hearts and all, but instead, we can tell you we've just recently extended the list of slots we can exchange your Free Spins to for our Canadian players :) So even when you have to go on the chat each time, know you'll be greeted by a warm-hearted staff who love fun as much as you do.

Cheers,

The Fantasino Team

The name of the casino is excellent :) This is what made me curious at first, in a mix between Fanta the drink and Fantasio a wellknows character in a French cartoon called spirou.

That being said, I like games coming from Booming Games and Habanero, and I obviously am happy about the Netent selection. I have read loads of comments about games lagging, but I cannot say that it happens to me. so I would add that I am happy about the quality of the game softwares provided

The table games choice is quite big too, which is enjoyable.

Bonus very weak compared to other online casinos. I mean up to 50 euros is very low.

Not a lot of deposit methods compare to other casinos, even if they have the essential Neteller (at least for me).

The fact the name had nothing to do with my first 2 thoughts, but that's highly personal :-)

Fantasino Casino

7 years ago

Hey MassimoGarcia,

We never stop learning from our players, and the Fanta the drink/Fantasio name remark had us all cluelessly laughing; it actually does sound super fun!

Also, we are all ears when it comes to constructive feedback in order to improve, always! We thank you wholeheartedly for taking your time to let us know how we can work to give you better deals. It's all been noted.

Cheers!

The Fantasino Team

I wrote the 9th of April about horribly lagging games. I went back today as I was sent a really nice deposit bonus by mail. The games were´nt superquick but worked nicely. So my previuos comment can be ignored. Had some nice winnings with many games but did´nt wager through.

Fantasino Casino

7 years ago

Hi Atafe74,

We are super glad to hear that your experience with us improved so much. And we really appreciate you took the time to write another review for us :)

We have worked hard to continue doing upgrades to our website and more are coming soon. The lagging unfortunately wasn't on our side, as games are simply mirrored in our site from the game provider's servers, but when this issue was addressed to us a few months ago, we definitely pushed hard to solve it. We are glad that our clients have been able to see the difference.

And if you have more feedback/suggestions for us, please let us know, we take our clients' comments very seriously. We're here for our clients and we always like to improve each day :)

We wish you the best,

The Fantasino Team

Customer service was the best I've ever dealt with!

I opened an account here because they had Ecopayz and I was able to gamble in Canadian dollars. As a Canadian it's hard to find casino's these days that don't just offer Neteller, Skrill or Visa for withdrawals since Canadians can't access their winnings that way. So it's a lot of work trying to find a casino that I know I'll be able to withdraw from, if by chance I win. Well, I didn't. After depositing $500.00 and winning nothing I contacted customer service via email to ask them if they could offer me any bonus and this would determine if I might stay or go. Instantly Pia responded and gave my 100 free spins. I played the spins, won $9.00 and lost that very quickly. I told her I wasn't happy with losing all the time, it does suck and not fun, she gave me another 30 free spins. Won $2.00 and sadly lost that. The next day tried my luck again, deposited $100.00 and lost that pretty quick. I contacted Pia, all emails she responded to in minutes, which is so nice because some casino's don't answer for a day or so. She gave me another 20 free spins and said that's about as much as she could do. I didn't win from those spins and closed my account. I am only writing this because my experience with Pia, quick response and their generous free spins made me feel like they were really trying. I've messaged other casinos before and some won't give you anything to stay or maybe 10 free spins. Sadly I had no luck on this site, some of the games I couldn't play because I was from Canada and did close the account. But do want to thank Pia for stellar casino customer service!

Fantasino Casino

7 years ago

Hey Mks1977,

Well, this is kind of bittersweet - we love our Canadian customers! This is why we've made big efforts in order to adapt and be able to offer you different loyalty gifts that you can actually play without restrictions. We are not afraid of trusting, and helping out as much as we can!

As much as were are pretty bummed out that you still decided to close your account and we won't be having you around, we are still thankful (and honestly delighted!) in seeing how you are taking your time and come and recognize our efforts in customer service. The math is simple: you are a happy camper = we are happy campers.

We're sorry the good luck muse was not on your side this time around :disappointed: We still wish you all the best!!!

Cheers,

The Fantasino Team

Joined yesterday and took the welcome bonus managed to get a stunning 500 dollar win after my 25 dollar deposit (wagering completed). Casino looks fine to me so far : ) , uploaded the documents, now I hope there are no problems with the verification and withdraw. Worked for me on every casino with these documents, so should be no problem.

They have really a good slot selection especially the merkur slots which I like so much. The interface works fine and the chat was friendly and willing to help.

Nothing so far. There were no laags, the bonus terms and conditions were clear, they have a good licence, seems to me like a legit casino.

Fantasino Casino

7 years ago

Hi Gargos,

Thank you so much for your nice comments! I hope you liked our new website launched yesterday. There might be some minor bugs after such a complete re-design, but we're working on them ASAP.

As far as your withdrawal, we already processed it yesterday ;) We pride ourselves on having fast withdrawals to keep our customers happy!

Also Microgaming will be added this week, so stay tuned :D

Enjoy the rest of your weekend!

The Fantasino Team

Great casino, the design is my favourite. Huge amount of slots games. And the support is extremely professional and helpful, great job

Nothing serious so far but sometimes the games load really slowly, I don’t like it

Fantasino Casino

7 years ago

Hey JW580,

It's great to know you're digging our Fantasy World! And the best is yet to come - we're launching a completely revamped site very, very, very soon with a brand new design, features and, most importantly, we have developed a much faster site where minor glitches causing any slowness have been fixed, so we hope to keep you around to be part of all that's coming up!*

Cheers,

The Fantasino Team

I dont often give reviews, but I will do it for Fantasino and other players that still has not joined. I love this casino and the staff. Theyre there to help you, and they answer lightning fast. They reward loyal players, they give you bonus and freespins. You can also opt in for quest which rewards you for freespinsnand coins to buy stuff un the shop. Not to mention about theyr withdrawal which is instant, if you are verified. The staff is always helpfull. Keep up the good work.

The reasons why I dont give them full stars, is I got verified during summer vacation, which can take some time,understandable. Anh the site can be very sluggish (not often) and I got logged out. And last reason my withdrawal request suddenly not instant payout anymore.

Fantasino Casino

7 years ago

Hi there Itachi82,

We're grateful for all the feedback you're providing, you're helping us keep in good shape! Your joy is our joy, and we're here to try and achieve just that.

Regarding payout times, please keep in mind that for withdrawals of larger quantities, processing times might extend a bit, as more action has to be reviewed in the backend prior to approval. Also, depending on the time of the day you request them, requests might be handled at a later time than others due to timezone differences with us. Hope that clears it out!

Big hug from the Fantasino team, cheers!

Fun casino, plenty of freespins comes with leveling your trebol up, completing your missions gives you gold coins and freespins, and through deposit promotions. You can also use your gold coins to buy cool outfits for your trebol that also comes with freespins. Another thing I love is how fast the withdrawal processing times is and friendly everyone is on live chat and so easy to ask for extra freebies when you deposit regularly.

I find the mobile platform is bit laggy sometimes but doesn't affect the game play.

Fantasino Casino

7 years ago

Hey Asiandoll1983,

It's an absolute pleasure being able to provide proper fun to adventure seekers like yourself! Feedback like yours is what has been inspiring us to keep coming up with fresh ideas for a better gaming experience.

Just to keep you up to date, we are completely re-launching the site in the next couple of weeks: completely new web design, new and upgraded features, and yes - a *much* faster platform! Stay tuned ;)

The Fantasino Team

I can say nothing but good things about this casino! The bonuses, games and customer service are fantastic. However, where Fantasino excel is withdrawal times. I play with skrill and no matter the amount the money is sent pretty much instantly.

The Trebol aspect is great too, you complete missions for free spins etc and it's dead good. Many online casinos could take a leaf out of their book. It's how an online casino should be run. Well done guys

I dislike nothing. One of the best casinos on the market

Fantasino Casino

7 years ago

We sure are grateful all the effort we put into every detail on our site is noticed! Withdrawals are our top priority, and we pride on providing a truly reliable Withdrawal service. You can always expect fast and secure payouts! Also, we are glad you are trying our Fantasy World, passing Missions, making winnings and having fun. That's what it is all about.

Thank you from the Trebol team!

I've never had such a run of luck on an online casino.. I only started with a £25 paysafe card.. took the 100% bonus and never really looked back.. I've now got it Upto £9,000
Yes £9,000
It's hard to believe but it's possible because I've done it.. I've lost hundreds and hundreds online over the years so you can believe I'm gobsmacked... I know it's just luck but I think I deserved some lol..

Now the panic situation has arrived.. I keep trying to withdraw with all the correct iban numbers and swift numbers for overseas players and I keep getting told it's the wrong format I'm putting them in.. I contacted customer support who told me I should contact my bank.. I've now emailed some screenshots of my trying to withdraw and asked them were I'm going wrong... to be told the processing department aren't available at the moment... it's probably true and I'm being paranoid.. I just can't bare to think I might lose out on such luck or am I being silly.. everything about the site is really cool and customer service are very quick in response.. any other overseas players has trouble or am I just a paranoid freak 😂😂😂😂😂

Fantasino Casino

7 years ago

Hi Bigmav007,

First of all, congratulations on your big win with your first deposit :) but don't panic, lots of players withdraw daily, so I'm pretty sure it's gotta be something with the format that you are entering, which is giving you that error.

If you are still receiving this error, please contact our General Manager in about 5 hours to speak to him directly and he will happily assist you (he's out of the office right now). Sometimes bank transfers require many codes and that confuses players :)

Best Regards,

The Fantasino Team

Fantasino casino is one of the casinos that someone recommended in the Askgamblers forum as I was browsing for a new one to join at the time. It has many service providers like Netent, PlaynGo and some others as well. I saw it had a rating of 9 and that is why I decided to join.

I signed up through Askgamblers affiliated link. Immediately I made a deposit of $25 where I got 100% bonus and 50 free spins. Little did I know I had an additional 20 free spins on Secrets of Atlantis in my wardrobe, which I have no idea where it came from and I did not even bother asking support. Some extra freebies is always welcome. The wardrobe thing was new and I was still finding my way around the website. Their bonus had a 30x wagering which was okay.

I normally head hunt my first games for wagering from PlaynGo. Unbelievably I busted my balance in less than 30 minutes. I played my free spins and won something but could not complete wagering on that either.

I felt a bit cheated and contacted support to ask for some free spins as everything happened so fast. Support responded in less than 1 minute, which was good. They issued me 20 free spins on Starbust and I won about $2. Almost completed wagering but busted.

I like this website and the fact that support is on point and respond very fast. The graphics are colourful and the little blue alien dude with an Askgamblers shirt on which was very cute. It also has an adventure (Quest) type of style where you can unlock certain things and get rewards I suppose but I haven't progress much. I did not make a withdrawal yet or played for very long but I will definitely come back and make a deposit in future. Hope I will break the bank in this casino.

Has a nice layout and a good selection of games and very easy to use. Also has a live chat feature which I think I very important for customers and if you prefer to email they respond quickly too, they are friendly and helpful and will try to help you in anyway they can.

Now my problem is fixed by the casino managers with a nice compensation on top of it, i'm obligated to post a second review of fantasino!

Keep up the good work! That's the only thing i can say about the casino in general right now !!👍👌

#Previous Comment:
Great casino.
Nice games.
Quick response customer support.

I signed up for the welcome bonus, did my deposit 100% up to 50€ + 100 free spins on starburst.. Problem I can't get the 100 spins! Restricted netent games for players in Belgium... I asked to give me the spins in an other slot game but that wasn't possible... Had this problem in other casinos they could transfer them to an other one... I ask them can I get something else instead of the promised 100 spins and that also was a nono! How to loose new signed in players after a couple of days....

Fantasino Casino

7 years ago

Hi Tommy,

Thank you for your nice comments.In regards to the issue with the Free Spins, as our Support agent explained, our operator EveryMatrix only allows us to give Free Spins in NetEnt or Play'n'Go.However NetEnt games are blocked in Belgium, something we can't control as regulations are changing in countries every month.

But we are waiting for our operator to finish an integration for us to be able to give Free Spins in Play'n'Go too (it was recently added).Hopefully it should be finished soon and we will definitely give them to you.In the mean time, please check your account as I have added a little compensation gift for this situation (or reach us over chat).

Best Regards,

Fantasino Management

Being a player from the UK I struggle to find a new casino these days that ticks all the boxes, however Fantasino are pretty much there for me. Just before I continue I want to make it clear that I have not made a withdrawal here yet so my review and star rating is based entirely on my experience so far, however I have absolutely no doubt when I do eventually get lucky and withdraw it will go smoothly.

The first thing I have to start with is their outstanding customer support. I use the live chat services numerous times now and I have to say every time I have spoken to a different agent and they have all been fantastic. My questions were always answered, they're professional and friendly and even go out of their way to tell me important things I should know without even asking.

There's a great selection of games on both their desktop and mobile so it doesn't really matter where you play from you'll probably find the games you like. They recently added Play'n Go too which is I guess another positive. (Not a huge fan....YET)

You can collect coins when you play which can be exchanged for free spins and super spins which are wager-free. I haven't claimed any super spins yet, so don't quote on me on whether they are also wager-free but I would imagine. You can also complete mini quests for free spins too. This isn't automatic though so make sure you visit 'My Trebol' and check these out.

Overall, I've enjoyed playing here and one of the main reasons I'll come back is because of the support so, yeah thumbs up for that guys,

Okay so if I'm going to write an honest review I have to point out some negatives I experienced. First of all it's their wagering. 30x bonus and deposit is pretty harsh, I'd love to see this reduced in the future. Also the 100 free spins on welcome bonus are given in increments of 20, I'd have hoped to have these in one batch.

The only other thing that annoyed my here is you have to have a super speedy connection to play from a web browser, the lagging is quite bad and I do already have a fast fibre connection. I mainly had to play from my iPad which by the way was seamless. So yeah I'd like to see some of the lagging issues fixed in the future.

Fantasino Casino

8 years ago

Hi Cocopop3011,

We really appreciate your comments and we are delighted that you love our casino so far. We focus incredibly in providing a top quality customer service and every single player has noticed that so far. We indeed added Play'n'Go recently, also NYX and Thunderkick were added 2 days ago. We're simply waiting for Microgaming to be added in any moment :) We'll end up with one of the largest casino portfolios out there!

Regarding the lagging issue, we'd love to be able to chat with you and get some examples. This helps us escalate this to our providers. Our website keeps being optimized constantly, but once the game opens it's not on our end and we need others to investigate this issue for us.

We hope you win soon too, to experience our fast withdrawals :)

Best Regards,

The Fantasino Team

Nice Design, a great innovated Casino, good Bonus Offer and a large Number of Slots!

The Games are loading very, very slowly!
The Playing was often interrupted with different Errors during the Spins!
The Slots paid nothing on all Sessions I had!
I made 5 Deposits and I think I will never come back!

Fantasino Casino

8 years ago

Hi Jubla2014,

We appreciate your positive comments and that you liked our new concept. We work hard on providing a fresh and appealing concept to our players :)

Regarding the other feedback, once the game opens in the game window it's connecting directly to the casino vendor's servers, like at any other casino using the same providers, no casino hosts any casino game. Therefore we have no control over their RTP or any other of its game characteristics, as all casino games are designed by third parties. It's a myth of a few players that casinos have the power to control how much they pay or we have a kill switch, but if we had that ability do you really believe there would be players winning hundreds of thousands of euros in one spin? As an example, we had a Swedish player winning €24.000 in a €5 spin in Dead or Alive three weeks ago. It's something to think about. Besides we're strongly monitored by the toughest gambling agencies, UKGC and MGA. As with any Slots, most of the times it's a matter of randomness and who will be next having that huge win. I truly hope you are able to experience it soon and change your point of view :)

We will also forward the other errors about loading slow and during the spins to our providers.

Thank you,

The Fantasino Team

The website of the casino is very nice, I really liked it. Interface is very user friendly. I liked the selection of slot games. The deposit and withdrawal of money works very well. Registration and account verification was very fast and easy. The support service works quickly.

But European roulette is awful freezes. Betting can be done. Horror. Fix please. And the second is European roulette With track works wonderful.

Fantasino Casino

8 years ago

Hi Mimi33,

We really appreciate your comments :) Many upgrades are constantly done to keep improving as a new brand. Recently we added Play'n'Go, and others will be added in the next few days (Microgaming, NYX and Thunderkick). In regards to the issues with Live Casino, we will make sure to forward this issue to our operator. My sincere apologies for that bad experience. We hope to fix it very soon.

Best Regards,

The Fantasino Team