Fantasino Casino

Wager Free Free Spins for Coins
Many deposit methods like MuchBetter & Co
Payout within 24 hours on E-Walllet
Live chat support
Many games Play N Go Netent

The following situation:

I got 4 free spins stake 1 euro for playing on the site in the game Jack and Beanstalk, played these 4 free spins and then continued playing directly in the game for 0.40 cents. Then after a short time I got the 10 free spins in the game including 2 Jack Wilds, after 8 free spins I was winning to almost 12 euros, but the game suddenly had an error. I wanted to restart the game and now the problem comes, the game is not available on this casino site at all because I am still in the game was in the free spins. The win was not credited to my account, the support made me wait 2 weeks, and then came the biggest cheek I've ever experienced.

"Thank you for your patience! Unfortunately, it seems to be that NetEnt removed the German jurisdiction for Jack and the Beanstalk and Gonzo's Quest. As compensation for the hassle, our manager has added 20 FS in Fruit Shop to your account."

I get 20 FS worth 3 euros instead of crediting me with the profit of almost 12 euros (possibly higher since there are still 2 free spins available + 2 jack wilds in the main game)... I also had free spins for coins for the game Gonzo quest, which I never got to play either, because it's not available at all...for me. That's not acceptable at all and absolutely to be condemned and also pointed out here... I mean, where are we going when you win your game not credited? So be careful, it is possible that a game is canceled and then no longer available and the win in the game is not credited at your account!

They've had a great selection of games, and especially live dealer games. I also do like the overall website, good design and a user friendly UI and it's easy to navigate the site in general.

It's good to have bonuses but they do need to at least have them be available on each country that this casino caters to. Along with providers, not all countries are provided. even in payment methods as well.

Hi, there!
In former times one of the best online Casinos!
They offer a wonderful loyalty Possibility to earn Rewards, really great!
Also the Game Selection is nice, especially they have Genii-Slots to play, my favorite Software!
Almost every Week they add new Games!
They offer the best Service and Support!
If you have a Problem go to the Chat or write an E-Mail, they always help you and solve the potential Difficulties fast!
Really perfect!

I deposited 300; won a little; and was able to withdraw my winnings in a few days. No fees.
The structure of the website seems clear & logical; if only the site would work.

The site is incredibly slow & clumsy. It just doesn't work. There is some big circle rolling all the time in some part(s) of the page. It is disturbing. Other casinos & sites work normally on my laptop; so the problem is not on my end. This is the main reason I ended up closing my account.

Hi, there!
In former Times one of the best online Casinos!
They offer a wonderful loyalty Possibility to earn Rewards, really great!
Also the Game Selection is nice, especially they have Genii-Slots to play, my favourite Software!
Almost every Week they add new Games!
They offer the best Service and Support!
If you have a Problem go to the Chat or write an E-Mail, they always help you and solve the potential Difficulties fast!
Really perfect!

Sometimes the Website of Fantasino is very slow!
Games are interrupted and you are disconnected from the Game!
I am a loyal Customer for Years!
I always was happy with this wonderful Casino!
The only negative Aspect for me:
The Withdrawals were fast, always within Hours!
But since a few Weeks, they are not any more so fast!
I am a VIP-player and today i had to wait one Day for a Withdrawal!
Maybe many will say, ok, one Day is acceptable, but not for me!
They have my Money in Seconds, and i want to have my Money not in one Day, but in few Hours!
Because of this i decided today not to play any more at Fantasino!

Good Luck!

Fantasino Casino

March 24, 2019

Dear Jubla2014,

I'd like to personally answer to your post, because in fact I'm the person responsible for approving your withdrawals and I guarantee you that I always approve them extremely fast, specially for you.

To give you a brief explanation: being a white label of EveryMatrix, there's a two-step approval process. Once we receive a withdrawal request, I review it and approve it or decline it. Once I approve it, it goes directly to EveryMatrix and their Processing Team sends the money, the last step of the process.

Sometimes this last step can take a little longer than expected, mostly on the weekends, due to their availability; but most of the times it's handled within hours. I checked your withdrawal from yesterday and you are right, it was processed until today. If this happens again, please contact our Support team and we will immediately get in touch with EveryMatrix to get it done for you.

Certain things are outside our control (like the interruptions you mentioned sometimes with the casino games), but we always do our best to try to resolve them as fast as possible. I truly hope you continue being one of our most loyal customers for more years :)

Kind Regards,

Drew
Head of Operations

Nice collection of game providers and..... thats it.

-The verification time is unacceptable. I am waiting the third day (all documents provided)
-support responds like a boot, there is no help from them,

Nice collection of game providers NetEnt, Play'n Go, Thunderkick

Reload bonus is not to recommend! (For 5 euro bonus I needed to wager 750 euro! this is 150 times) Also the bonus amount is connected to the whole balance.
Email from my side to them bounded (How can be the main communication channel not be working)
Support is not able to help
Constantly connection problems of the games, also running very slow
Games error at loading - some NetEnt (!) games did not load at all
Kiddy style of the site makes it look non-suspicious, but read my points please

Fantasino Casino

June 21, 2018

Hi Casinolover717,

As always, we welcome and appreciate all feedback, even when you have some misleading comments; it helps us learn and grow. Now, down to the facts:

- Most deposit bonuses have a wagering requirement of 30x the amount of the deposit + bonus (this is very common). This is stated on our Bonus terms. In your case, you made a €20 deposit and grabbed a 25% bonus, which equals €20 + 5 = 25*30 = 750. You even took this same bonus 3 times this month with no complaints.

- Your emails bouncing is a very rare issue, as we receive emails all the time, which get promptly answered. We escalated this matter with our technical team the second you reported it. Our communications platform went through some updates recently, which might have caused this problem.

- If you run into errors when loading a game, you just need to give us a brief explanation as to what you're experiencing and we immediately escalate this to all proper channels. Really, it's just a matter of letting us and we'll gladly assist you.

You have been a loyal member of Fantasino for over a year and had several payouts this month, all of them paid within 24 hours, which proves how legitimate we are. It's really sad to see how an unwanted €5 bonus could escalate into something like this.

We are sorry you had a bad experience with us recently. We do our best for you to feel safe while having fun. We're here to help.

Cheers,

The Fantasino team

bad connection games keep losing connection I wasted 180 euros
and the free spins of bonus dont work really regret losing my money

Fantasino Casino

April 17, 2018

Hey Keffy11,

We regret knowing you haven't had a good experience with us. However, we do strive for excellence and hence, thank you deeply for your feedback, as it gives us valuable information to always improve.

Regarding the bad connection situation you're referring to, please bear in mind game connectivity is handled directly by the game developer (which is a third party), as the moment you launch a game, you connect directly to the vendor's servers and we don't have control there.

Anyhow, we are sure we will be able to help you here. In order to give you proper follow up to your issue, please get in touch with us via Live Chat or via email at [email protected], and let's solve this together.

Cheers,

The Fantasino Team

Everyone seems to love Fantasino and I can see why. 2500 games and innovative seamless gameplay. Quick cashout and good payment options. This is something new and different. The entire experience is like you are playing a fantasy style game. It really feels like you can stay on the site all day. I love it!

Hands down my favorite casino to play at, while it may not have all the bells and whistles of some of the bigger, more established sites it more than makes up for anything it may be lacking with personality and dedication.

There's a decent selection of games, ewallet withdrawals are handled promptly and the gamification is unique and adds a nice bit of something extra to the gaming experience. Rewards are earned through the fantasy world, so if you're a frequent player, you'll see an impressive amount of free spins and deposit bonuses coming your way.

Support is what really sets this casino apart from the others though, while not yet "fully" 24 hours, they're pretty close, their small team are all friendly, personable and make you feel like a part of the whole rather than another faceless cog in the wheel.

Being Canadian all the free spins need to be exchanged through support.. but I personally don't see that as a huge negative as it's given me opportunity to get to know all the support staff a little better.

Fantasino Casino

February 14, 2018

Hey TheAverageGuy,

Your comment is not "average" at all, we loved your feedback! Especially on Valentine's Day -- Oh là là! All Trebol folks in the office are now turning blushing red.

We would love to send you 'Be Mine' candy hearts and all, but instead, we can tell you we've just recently extended the list of slots we can exchange your Free Spins to for our Canadian players :) So even when you have to go on the chat each time, know you'll be greeted by a warm-hearted staff who love fun as much as you do.

Cheers,

The Fantasino Team