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Fantasino Casino - Payments impossible for 30+ days

RESOLVED
Complaint Info
Disputed casino Fantasino Casino
Reason Declined payment
Amount € 300.21
Posted on June 11, 2019

Hello!

This is my second Complaint against Fantasino!
After i waited Weeks to be able to withdraw Money, without Success, i played and lost my Funds!
Now i have Euro 300,21 on my Account and i still cannot withdraw Money!
30 Days in which Fantasino was not able to solve this Problem with the Payment System! Hahaha!
I think they are out of Money!
No Casino is allowed to mix the own Money with the Money of the Customers! It is illegal!
New Customers of Fantasino do not know that no Wirhdrawals are possible, but they accept Deposits from everybody! It is also illegal!
Since 2 Days the Website of Fantasino is down, i cannot use the Website any more!
I want to have my Money!
It was a really perfect Casino!
Now Fantasino is the worst!

Posted on June 11, 2019

Hello!

After i wrote this Complaint, i got an E- mail from Andres, one of the Manager of Fantasino!
He told me that the Withdrawal are back latest at the End of this Week!
He really cares about the loyal Customer!
I think he is not lying!

The Games are since today available again and the major Maintenance is finished!

If the Problem with the Withdrawals will be solved, Fantasino will be again my Number One Casino!

Thanks Askgamblers for your Help!

Regards from Germany!

AskGamblers
Posted on June 11, 2019

Dear @jubla2014,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

jubla2014 Bayern
Posted on June 14, 2019

Hello!

Yes, this Complaint can be closed!
It is resolved!


Thanks!

AskGamblers
Posted on June 14, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Fantasino Casino Complaints

  • 10 of 11 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 1,102 USD avg amount

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