- 0-24 withdrawal timeframe
- Live Chat
- Mobile-friendly design
- Slow live chat response times
- Live chat open 07:00 - 03:00 AM
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Fantasino Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Fantasino Casino is an online casino featuring numerous online games, powered by some of the most popular software providers in the iGaming industry like NetEnt, Quickspin, Playson, Endorphina, Booming Games, Habanero and 1x2Gaming - to name a few. The casino is available in instant-play gaming on almost every computer, smartphone or tablet device. Fantasino Casino is licensed and regulated by the government Malta Gaming Authority.
Restricted Countries
Due to strict regulations, some residents will not be able to open their accounts at Fantasino Casino. The list of the restricted countries includes Israel, France, Denmark, the USA, UK and several other countries. Please refer to the casino details section for the complete list of restricted countries.
Mobile Gaming
Players can access Fantasino Casino by using various portable devices, such as smartphones and tablets. As the casino website is totally responsive, all members will easily access their favourite games and play them in a full-screen mode, on the go.
Security and Fairness
Players can rest assured their financial transactions are safe as the casino uses an SSL encryption on transmissions to and from their servers.
All games at the Fantasino Casino website are tested by trusted independent auditing agencies. Therefore, players can find a fair gaming experience here.
- E-Wallets 0-2 hours
- Bank Transfers 24-72 hours
- Card Payments 24-72 hours
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
Fantasino Casino features a large library of online slots powered by some well-known software providers. Here players can access numerous popular titles, such as Piggy Riches Slot, King of Slots Slot, Egyptian Heroes Slot, Blood Suckers Slot, and Wonky Wabbits Slot. The Casino also offers progressive slots, like Mega Fortune Slot and Mega Fortune Dreams Slot.
Those who prefer table games will be able to find different variants of blackjack, roulette, and baccarat, which include European Roulette and Spanish Blackjack.
Video poker games selection contains Jacks or Better and Joker Wild.
Live Games
Fantasino Casino features a live casino where all members can experience playing games against real live dealers. The live games collection includes several types of live roulette, live blackjack as well as poker.
Customer Support
In case players come across any issues, they can reach Fantasino Casino’s technical support via live chat, email or telephone. The live chat working hours are 07:00 - 03:00 AM.
Complaints
Read the complaints other players have left for Fantasino Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Now my problem is fixed by the casino managers with a nice compensation on top of it, i'm obligated to post a second review of fantasino!
Keep up the good work! That's the only thing i can say about the casino in general right now !!👍👌
#Previous Comment:
Great casino.
Nice games.
Quick response customer support.
I signed up for the welcome bonus, did my deposit 100% up to 50€ + 100 free spins on starburst.. Problem I can't get the 100 spins! Restricted netent games for players in Belgium... I asked to give me the spins in an other slot game but that wasn't possible... Had this problem in other casinos they could transfer them to an other one... I ask them can I get something else instead of the promised 100 spins and that also was a nono! How to loose new signed in players after a couple of days....
Hi Tommy, Thank you for your nice comments.In regards to the issue with the Free Spins, as our Support agent explained, our operator EveryMatrix only allows us to give Free Spins in NetEnt or Play'n'Go.However NetEnt games are blocked in Belgium, something we can't control as regulations are changing in countries every month. But we are waiting for our operator to finish an integration for us to be able to give Free Spins in Play'n'Go too (it was recently added).Hopefully it should be finished soon and we will definitely give them to you.In the mean time, please check your account as I have added a little compensation gift for this situation (or reach us over chat). Best Regards, Fantasino Management
Being a player from the UK I struggle to find a new casino these days that ticks all the boxes, however Fantasino are pretty much there for me. Just before I continue I want to make it clear that I have not made a withdrawal here yet so my review and star rating is based entirely on my experience so far, however I have absolutely no doubt when I do eventually get lucky and withdraw it will go smoothly.
The first thing I have to start with is their outstanding customer support. I use the live chat services numerous times now and I have to say every time I have spoken to a different agent and they have all been fantastic. My questions were always answered, they're professional and friendly and even go out of their way to tell me important things I should know without even asking.
There's a great selection of games on both their desktop and mobile so it doesn't really matter where you play from you'll probably find the games you like. They recently added Play'n Go too which is I guess another positive. (Not a huge fan....YET)
You can collect coins when you play which can be exchanged for free spins and super spins which are wager-free. I haven't claimed any super spins yet, so don't quote on me on whether they are also wager-free but I would imagine. You can also complete mini quests for free spins too. This isn't automatic though so make sure you visit 'My Trebol' and check these out.
Overall, I've enjoyed playing here and one of the main reasons I'll come back is because of the support so, yeah thumbs up for that guys,
Okay so if I'm going to write an honest review I have to point out some negatives I experienced. First of all it's their wagering. 30x bonus and deposit is pretty harsh, I'd love to see this reduced in the future. Also the 100 free spins on welcome bonus are given in increments of 20, I'd have hoped to have these in one batch.
The only other thing that annoyed my here is you have to have a super speedy connection to play from a web browser, the lagging is quite bad and I do already have a fast fibre connection. I mainly had to play from my iPad which by the way was seamless. So yeah I'd like to see some of the lagging issues fixed in the future.
Hi Cocopop3011, We really appreciate your comments and we are delighted that you love our casino so far. We focus incredibly in providing a top quality customer service and every single player has noticed that so far. We indeed added Play'n'Go recently, also NYX and Thunderkick were added 2 days ago. We're simply waiting for Microgaming to be added in any moment :) We'll end up with one of the largest casino portfolios out there! Regarding the lagging issue, we'd love to be able to chat with you and get some examples. This helps us escalate this to our providers. Our website keeps being optimized constantly, but once the game opens it's not on our end and we need others to investigate this issue for us. We hope you win soon too, to experience our fast withdrawals :) Best Regards, The Fantasino Team
Nice Design, a great innovated Casino, good Bonus Offer and a large Number of Slots!
The Games are loading very, very slowly!
The Playing was often interrupted with different Errors during the Spins!
The Slots paid nothing on all Sessions I had!
I made 5 Deposits and I think I will never come back!
Hi Jubla2014, We appreciate your positive comments and that you liked our new concept. We work hard on providing a fresh and appealing concept to our players :) Regarding the other feedback, once the game opens in the game window it's connecting directly to the casino vendor's servers, like at any other casino using the same providers, no casino hosts any casino game. Therefore we have no control over their RTP or any other of its game characteristics, as all casino games are designed by third parties. It's a myth of a few players that casinos have the power to control how much they pay or we have a kill switch, but if we had that ability do you really believe there would be players winning hundreds of thousands of euros in one spin? As an example, we had a Swedish player winning €24.000 in a €5 spin in Dead or Alive three weeks ago. It's something to think about. Besides we're strongly monitored by the toughest gambling agencies, UKGC and MGA. As with any Slots, most of the times it's a matter of randomness and who will be next having that huge win. I truly hope you are able to experience it soon and change your point of view :) We will also forward the other errors about loading slow and during the spins to our providers. Thank you, The Fantasino Team
The website of the casino is very nice, I really liked it. Interface is very user friendly. I liked the selection of slot games. The deposit and withdrawal of money works very well. Registration and account verification was very fast and easy. The support service works quickly.
But European roulette is awful freezes. Betting can be done. Horror. Fix please. And the second is European roulette With track works wonderful.
Hi Mimi33, We really appreciate your comments :) Many upgrades are constantly done to keep improving as a new brand. Recently we added Play'n'Go, and others will be added in the next few days (Microgaming, NYX and Thunderkick). In regards to the issues with Live Casino, we will make sure to forward this issue to our operator. My sincere apologies for that bad experience. We hope to fix it very soon. Best Regards, The Fantasino Team
Site looks nice but I also experienced delays while playing - its kinda annoying and when reading the other comments its apparently a problem on the server side...
Hi, we appreciate that you liked our site. It's always nice to see that players like our concept. Regarding the lagging of games, there are many reasons why this could happen (internet issues, browsers, connectivity delays). But we have previously forwarded this incident to our operator in order to investigate further, because once the game loads on the screen it's connecting directly to the vendor. It has nothing to do with our website being slow, but more to a possible connection delay. If there's any issue, they are already investigating it. Nevertheless, we hope you continue enjoying our site :) Thanks again, Fantasino Support
By far one of the best casinos for me... nice layout... good games... very friendly support. Fast Payout. I enjoyed my experience with fantasino and will definitely be back...Thumbs up !!!!
Thank you for your kind words Ladylux. Good to know that you received your payout quickly :) I hope you definitely come back soon. As a new casino we're doing upgrades constantly to get better every time! Have a great day! Andrew Operations Manager
Chat support is okey on this casino, that is all I can say about this casino so far. Have not get the help that I wanted.
I have read the Comments about lagging on the site, this happend to my right now. Lagging and lagging. Try to change game but when I do that I was logged out, and I cant get into the casino again. Just error message. This casino dosent look good at all
Bruno, I'm not sure what you refer as an error message, as the website works fine. And regarding the games lagging, most of these situations are due to connection/internet issues when you're trying to load the game. This can be experienced at any casino. Once the game loads on your screen, it's connecting directly to the casino vendor. If you would like to contact me directly, I'll be happy to assist with this matter and compensate you if necessary. We obviously like to keep our customers happy, even when some issues are out of our hands. Best Regards, Andrew Operations Manager
Most horrible experience. Took their welcome bonus and started playing. After about five minutes the games started lagging really badly. Changed browser - didn´t work. I almost cried out of frustration. Cleaned my computer - did´t work. Played my welcome freespins and after Starburst reloaded the winnings from the spins were gone. My computer is quite new and my internet connections fine on any other casino so it´s not me. Never had this kind of problem before. Don´t deposit if you don´t want to have a nervous breakdown.
Hi Atafe74, I apologize you didn't have good luck with the Free Spins we gave you. Hopefully with the remaining ones you will receive daily, you'll have better luck. And regarding your issue with the games lagging, I'll make sure to escalate this to our provider EveryMatrix, as our website connects directly to their game servers. I hope the next time you log in you don't go through this experience. Best Regards, Andrew Operations Manager
Great Casino! Love the design! something new with so many casino out there with the sane design this casino is new and refreshing to the eyes and mind. I know some dont like it but it's fun to say at least.
Pending was about 24hr or earlier. Still waiting for payment through my bank account. It will take about a few days but that's good just standart time like others casinos. I didn't get to send no documents for verification yet which it's good of course but maybe I'll have to later if I withdrawal more than once or my sum it's large.
Customer service was excellent! They do care about their guests and treat everyone like VIP lol. I really enjoy being a player here it's fun safe and friendly stuff you cant never go wrong even if you lose lol but yes just take a look around it's a new casino so give them time.
Hi Mimosa, Thank you so much for your nice compliments! We definitely try provide a unique customer service, where our players feel that we truly care for them. And our Fantasy World concept is precisely to be the different casino in the block, that catches players' attention :) We will keep improving our service and website each day, as we take all feedback very seriously. Thank you, Andrew Operations Manager
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Has a nice layout and a good selection of games and very easy to use. Also has a live chat feature which I think I very important for customers and if you prefer to email they respond quickly too, they are friendly and helpful and will try to help you in anyway they can.