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Europa Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 36 Reviews
4.9/10
36 Reviews
Complaint Response 4 Complaints
7 days avg. 4 Complaints
What we like
  • $2,400 Welcome Bonus
  • 100+ casino games
  • Available bonuses on every deposit
  • Decade of experience
What we don’t like
  • No US players
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Europa Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.europacasino.com
Established
2004
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, German, Portuguese, Spanish, French, Russian, Thai, Greek, Arabic, Japanese
Casino Type
Instant Play, Mobile

Casino Europa took the Internet by storm at the turn of the century, launching as a premier online casino that has continued its exceptional grow for the last decade. New members will enjoy a casino bonus, plus weekly and monthly bonuses. Powered by PlayTech, members will find a solid game variety and appealing graphics all rolled up into a stellar casino software platform that is available for Download or instant play Flash.

Software

As a Playtech casino, a leading casino software developer, Casino Europa provides a well-rounded gaming experience complete with more than 100 games to choose from. Available as a download or for instant play in the Flash casino, members wonít find too much difference between the two platforms. The online casino is very stable, extremely fast and has fun, realistic graphics to further electrify the atmosphere of the online casino.

Games

Casino Europa has a comprehensive selection of online casino games, available for free or real-money play. Categories include table games, card games, online slots, video poker, arcades and asian Games. Players can also participate in a few live dealer games, including blackjack and roulette. A large assortment of Progressive Jackpots, 17 in all, can be found in multiple gaming categories - mostly slots - worth millions in cash waiting to be released.

Promotions

If a year's worth of valuable bonuses, worth $200 each month, wasn't enough to whet your appetite; Casino Europa has a valuable list of promotions to go along with it. Preferred payment methods earn up to 15% in matching bonuses on each and every deposit, paid on top of any other eligible bonus offers.

Earning comp points is the best way to keep your bankroll padded at Casino Europa. Not only do comp points convert to real cash in the online casino, they determine your VIP status as well. As a VIP member of Casino Europaís, players can receive special bonus offer, take advantage of exclusive offers and receive other perks like VIP treatment.

StallCation

Complaints

Read the complaints other players have left for Europa Casino. Learn more about complaints.

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Europa Casino - Email verification not working, support giving me the runaround
I won just over $1,400 The casino and its stuff refuses to verify my email. The links that they are sending me at withdrawal attempts are faulty. After contacting support i was guided through loops and hoops and I was promised a resolution or follow up within 24-48 hours. I also sent them screenshots from my email to which I was getting the confirmation links. so they know its mine on the 29th of December of last year. After numerous attempts of me trying to resolve their issue nothing happened. I have contacted them many times since my initial attempt to withdraw my money, but support got more obnoxious, rude and unhelpful. They avoided questions and lied to me. The Casino is trying to cheat me out of my money. and when asked if this was the case, they couldn't even deny their attempt. Short example of conversations I have been having with them: War4ever: Hello, I have contacted support earlier regading a failed email verification I was promissed that the issue will be fixed or I will have a follow up. I have not recieved anything again. Im asking that you process my verification manually War4ever: i gave anough time to fix the casino issue Stanley: Hi Serguei. This is Stanley War4ever: hi Stanley: Allow me to contact our back office team for 3 up to 5 minutes to check your account. War4ever: ok Stanley: Upon checking Stanley: I can see that our back office team already updated your account regarding your age verification Stanley: And I can see that you received an email, to confirm your email address Stanley: From this link http://www.europacasino.com/verify_email?username=War4ever&token=&source=email Stanley: Should you have any issues in mind, please don't hesitate to contact Online Support as we are available 24/7 online. War4ever: ? what about it? I can not make a withdrawal as the email verification keeps failing. I contacted support numerous times regarding this..... And sent screenshots etc.... this issue is been discussed and not fixed, please refer to my earlier conversations War4ever: ??????????? War4ever: the link doesnt work!!!!!!!!!!!!!! War4ever: "Something went wrong. Please try again later" War4ever: its been weeks! how much longer I will be given a run around? War4ever: the link is broken Stanley: Hi again Serguei. This is Stanley Stanley: I see. Give me 3 minutes War4ever: if casino cannot provide a working link authorise my withdrawals or verification manually War4ever: i have sent screenshots weeks ago from the email adress im getting the link in. so obviously its my email Stanley: Upon checking your account further. Stanley: Allow me to do a follow up with your email verification. War4ever: what do you mean? Stanley: This was already escalated with your back office team, what I will do is to make a follow up and we will update you as soon as possible. Stanley: Please feel free to contact Online Support if you need any help. We are always here to assist you in every possible way we can. War4ever: no! this is no good! i keep on getting false links, lies and run around. I was told this many times already. War4ever: Yes this was escalated and i was told 48 hours, its been longer. War4ever: I want this to be resoved now as this I was told War4ever: WE are not done Stanley, you have to provide me with answeres as i was prommised by the casino earlier Megan: Hi Serguei! Megan here from Online Support. War4ever: please read my earlier conversations Megan: What do you mean? Can you be more specific? War4ever: Stanley keeps on dropping my chat without any answeres that he must provide War4ever: i was talking to Stanley War4ever: he is not responding to the issue that im having for weeks now Megan: I apologize for that but upon checking Stanley did checked your account and responded to your query. Megan: Your concern has been forwarded to the Relevant department and we are still waiting for an update from them as well. Megan: We will surely informed you right away of any update as soon as we received it. War4ever: no, I was told the same thing over and over, nothing got resolved. I was told that i will have answeres week ago, the last time i got fed lies again on Jan 2nd. Now Stanley decided to let me know that nothing ws done again. nothing of value or an attempt War4ever: to fix the problem War4ever: if your back office doesnt respond or exhist its not my fault that the email link doesnt work. I am asking to verify it manually or over ride it. War4ever: all im trying to do is to withdraw the money War4ever: my money Megan: As much as I want to verify your account I won't be able. War4ever: so who can? Megan: It is only the Relevant department that has authority to verify the account that is why we are waiting for their response. War4ever: the account is verified! i sent the screen shots that i was asked from the email that im getting non working links. there was no response for weeks War4ever: how do i contact your relevant department as it seems not complying with support tem queries? Megan: They do not handle players directly. War4ever: yes I already was tolt that we are waiting for responce many times... Megan: Stanley already did a follow up on your concern. Megan: Kindly wait for an email update within the next 24-48hours. War4ever: i have been told that every time... so far I got only mislead. something needs to be done now. Megan: Sorry but I cannot verify your account. Megan: Please wait for an email update. War4ever: then put me in touch with someone who can. Its unethical to tell customers that things will be done and they are not, while againg posponing the issue War4ever: i have been waiting for the email update for very long time now War4ever: i have not recieved any follow up War4ever: now is a good time to contact them directly Megan: We apologize but your patience and understanding on this matter is very much appreciated. Megan: We only send them email and Stanley already send a follow up. Megan: After that we just wait for their respond. Megan: Would there be anything else I can assist you for now? War4ever: how is it apreciated? am I gonne get compensated for it? I been given a run around for weeks now, Stanley just cuts chat without a resolve. Now im being told that i need to wait 24-48 hours more after Mohammed told me to wait another 24-48h on Jan 2nd. War4ever: I have been fed lies, and you telling me that my pacience is apreciated. Is the Casino intends to compensate me for my stress and agony and time wasted? War4ever: ? Megan: Sorry that you feel that way but we really can't verify your account now and we just wait for the Relevant department. Megan: Anything else I can assist you with? Megan: Just contact Online Support in case you need assistance. See you! War4ever: Why are you sorry? You told me that my pacience was apreciated, but my follow up question was ignored again. am i gonna be compensated for this anarchy caused by the Europa casino? War4ever: When will your issue be fixed? Megan: Please wait for an email respond. War4ever: for how long? War4ever: i was told that already many times. I need straight answeres! dates, times Megan: Please wait for an email respond within the next 24-48hours. War4ever: what happened with the previous many responses I was suppoed to get in the past weeks? Megan: We didn't receive update from the Relevant department yet so we have no information. War4ever: so what you telling me its gonna go for ever? War4ever: this is not a sufficient answer. i was aked to wait 24-48h. which i did many times, now is a good time not just push the customer away, but actually fix tthe issue War4ever: where is a guaranty that it wont be just another intentional attempt to misslead me? War4ever: yet agai Megan: Sorry but that is all we can say now as we have no update yet. Megan: Stanley already made a follow up so please wait for an update. War4ever: yes so apparentluy did Mohammed and others before him... Megan: That is all I can say for now. War4ever: thats all been told so far... War4ever: is this an intentional attemt to avoid to pay the customer? War4ever: because it has been a perpetual run around Megan: Please wait for an email update. War4ever: I was, and I still am, why my questions are still being ignored? War4ever: or I will be getting an answer to that via email also? Megan: Sorry but there is no information yet. War4ever: War4ever: is this an intentional attemt to avoid to pay the customer? War4ever: because it has been a perpetual run around no information on that? Megan: Please wait for an email update. War4ever: i am War4ever: when will I be getting one? Megan: Please wait for an email update within the next 24-48hours. War4ever: what if doesnt come like every other time i was told to wait and prommised something with in 24-48h? Megan: There is a follow up send so please wait for an update. War4ever: i was and I am. Im asking if this is just like every other time what do you sugest I should do? Megan: Nothing to do right now but to wait. Megan: Until we received an update there is nothing we can do either. War4ever: can you tell me how many other costomers are waiting to resolve the issues that casino is having? Megan: I do not have the numbers. War4ever: just trying to understand why it takes so long for "back department " to respond to my concern Megan: We do not have an authority over them we just wait for their respond. Megan: Please wait for an email update. Megan: I have to go now. Just contact Online Support in case you need assistance. See you! War4ever: whom do I contact who has an authority over them. they are obviously do not care for the casinos brand This is one of many, many, many, "wait for 24-48 hours" I dont understand why they kept accepting my deposits without any need for email confirmation at registration (which I did by sending them screenshots they have requested even after their system failed), but to excuse themselves to avoid a payout and to cheat the client out of money they won fair and square... When I signed up, I signed up with Europa Casino, I did not read anywhere in their terms and conditions that I will be responsible for their back department or what ever departments faults. However there is a processing time for withdrawals and I complied with all their requests, but in return only been mislead and lied to, causing suffering.
staus Unresolved
$1413
Europa Casino - Misleading loyalty program
On the 20th of jan i reveived and email from europa casnio saying your 1 step away from becoming a bronze vip and a list of extras that came with being a vip. After talking to live chat i depoisted $55 and become a bronzevip . I received all the benefits promised in the email . 1 being faster withdrawals (attached below ) we.ll i thought i did . On the 1st of feb i had some luck and won some credits so i thought i would withdraw.. i spoke to live chat khesha who informed me netteller was the fastest 24hrs . So i did the withdraw and then i reveived and email saying withdrawals are 4 days pending .. i immediately went back to live chat and asked for khesha .. I spoke to braylon.. i had to copy the chat cause he wouldnt email it to me .. browny66: Hi Braylon_VIP: Hi , Braylon here. Braylon_VIP: How may I help? browny66: Braylon is kesha available Braylon_VIP: I am the one available at the moment Braylon_VIP: She'll be back in about 1 hour browny66: Ok then .. wats the standard withdrawal process at this casnio Braylon_VIP: We do have pending period of 4 days browny66: Everytime u do a withdrawal u havd to wait 4 days browny66: ??? browny66: U still there Braylon_VIP: After the 4 days, your withdrawal should be processed browny66: Ok so this is standard for everyone Braylon_VIP: That is right browny66: Ok so why does the email i received say become a bronze vip and receive added benifits. .. 1 being faster withdrawals Braylon_VIP: Being in Bronze Vip is the first step of having the chance to get your withdrawal be faster Braylon_VIP: As your VIP level goes up, You can get your withdrawal be processed faster browny66: Ok so standard is 4 days wats bronze vip ??? Braylon_VIP: as for bronze, still 4 days but you just need to pass silver and when you get up to Gold, It'll be down to 3 days browny66: Lol .. are u serious .. 3 day is gold. . browny66: Do u know that casnios pay out instantly no matter wat your rank these days browny66: Do yous have a vip manger Braylon_VIP: I am the VIP Manager at the moment, Andrew browny66: Ok we.ll your just saud your standard withdrawals is 4 days ... i have an email promising if i depoist and become a bronze vip i will receive faster withdrawals .. browny66: But now your saying no its 4 days browny66: So is the email a lie Braylon_VIP: NO Braylon_VIP: As I have mentioned, Being in Bronze Vip is the first step of having the chance to get your withdrawal be faster browny66: Lol .. do u need the email sent to you to read ... Braylon_VIP: I have the copy of that browny66: It DOES NOT SAY depoist nowfor your chance to receive faster withdrawals Braylon_VIP: Ok great browny66: Ok great ???? browny66: Ok we.ll its obvious the casnio sends out emails then.doesnt honour wats said in the email .. so im going to send and email off to the gambling commission and get there advice on the is email and situtation browny66: Can u email this chat to me to please Braylon_VIP: You can copy in the chat and paste it in your notes to have a copy of this chat browny66: U cant email it to me ???? Now the email clearly states that becoming a bronze vip gives me faster and higher withdrawals.. but braylon continues to say no 4 days .. if the casnio is going to say standard withdrawals are 4 days , thrn dont send me and email saying depoist now and we.ll give u faster withdrawals when clearly they were never going to .. I just want my withdrawal faster then standatd like promised . Once its done i.ll be closing the account and i recommend all players stay away Andrew
staus Unresolved

Complaint Statistics

Avg. Amount $ 366
Avg. Complaint Duration 8 days
Avg. Response Time 7 days

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Player rating
4.9/10 36 reviews

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The Europe casino is an online casino which spreads quite special flair. How the name foreseen has already, a special European flair. „Dace Europe casino is an online casino which spreads quite special flair. As the name already erah casino Tropez“, „Vega's gold“or this „Casino Del Rio“and these casinos, special is operated the first-mentioned, are in the line of business already for large quality and class. The Europe casino is already since the year 2003 online and so of course also can look back at experience already gained for years and understands his business. The web page or the casino is at present attainable in 15 languages and covers all necessary languages also beyond the limits of Europe with that. Even if of course the main market is in Europe. Players from the USA aren't accepted and at present, the payment quota is good and satisfactory 96. 1%.

Game choice/software
The web page was designed attractive and user friendly. The casino page passes the main task this one in this, to move users for the download of the software or to which proceed in the flash casino. The web page fulfills these meaning and purpose to 100%. „Die web page became attractively and user friendly gest Playtech“built up and therefore offer a very high degree to safety and user kindness. The graphic and the representations are excellent, the software runs smoothly and liquidly and it is generally to use openly and easily. Next to the software a Flashversion of the casino is also available. The direct gamble is therefore possible for you in the browser.
The game supply extends mainly over the offers Slots, Craps, roulette, video poker, BlackJack, Arcade and Keno. More than 300 different games are offered, definitely won't there be a lack of change in the Europe casino. The detailed and exact arrangement of the software and graphics is particularly beautiful. Suitably for the name, there are beautiful games in which there is to see the leaning tower of pisa or triumphal arch for example. Furthermore a large number is offered at progressive jackpots. This is profit sums which can amount to several millions.

One & payments

For the Europe casino the following payment methods are available. Everybody almost is helped with these methods.

The identical methods for the payment are almost available. These are citadel commerce, ukash, moneybookers, instadebit, neteller, click2pay, entropay, webmoney, usemybank, credit card (MasterCard, VISA), Wire transfer, VISA Electron, Eco and Banküberwesiung, instantaneously.

Altogether, there still are numerous further payment methods, these, however, are often restricted regionally.
Bonus actions

There are much boni for new customers as well as also stock customers which one should also certainly use. €payments

The following Zahlungsmeth stand restrictedly is for the Europe casino. €Ein-& payments

For the Europe casino the following Za stand. €payment fixed on the whole year. You inform best numerous further bonus actions are offered by Europe casino yourself on the web page of the online casino. Stock customers also can be pleased about good boni.

Test result

The Europe casino is a very good and very recommendable online casino. This regularly receives good reviews in the respective fora and casino web pages also year by year and lands at coordinations on vordereren squares if it doesn't work out even as a winner. Game possibilities, payment methods and a very good customer service are sufficiently existing. Just for new customers the bonus actions of this online casino can be considered very enticing.

I haven't played here in 2 years or so. I have recently attempted to deposit here again and been declined. The last time I was using this site, they held my withdrawal for roughly 3 months. I won consistently here for months, but after they held my withdrawal indefinitely with no explanation, I stopped playing. At that time I was depositing and playing with thousands of dollars, and I did not want to have that much money held up for so long.

Now I am only playing with hundreds, and so if it was held up I was not worried. However, I was declined and told my account was closed permanently. I do believe(without proof mind you) it was simply because I won consistently, so as long as you're a losing gambler, europa casino is fine. If you're always winning though, not the place for you.I have never been given any explanation for the withdrawal hold up nor the account closure.

Two and a half years ago I signed up at Europa Casino, whose name I was familiar with but had never fully captured my interest. That changed when, while browsing the internet, I stumbled upon an affiliate giving new players an exclusive no deposit bonus of $15 at the Playtech site; this was a 50% improvement on similar offers I had seen elsewhere. I followed the registration instructions, which included downloading the software from the provided link and inputting the specified promo code. Valid credit card details were also required for the bonus to be credited, which ended up taking another day.

Finally I was able to start playing with the free funds, hoping to hit a winning streak and make it to the withdrawal stage. It would not be easy as there was a fixed withdrawal amount of $100 – no more, no less – on the non-cashable bonus, though the other key terms were generally reasonable: 40x WR with most table and poker games allowed. Unfortunately I did not get lucky this time around, though I’ve forgotten the specifics of what games I used this particular promo on or how long it lasted. I got another small freebie earlier this year (this one for only $5) that was basically gone in a flash… And that sums up my total playing experience at Europa.

I would be remiss, however, in failing to note that this site – along with some of its companions in the Casino Partners group – often emails me with various promotions that range from interesting to irritating. Aside from the somewhat aggressive cross marketing attempts to make me register at one of its fellow casinos, there are periodic annoying messages announcing an exciting opportunity that is never actually spelled out: instead, I am prompted to log into the casino to uncover the mystery. My personal theory is that if the offer wasn’t good enough to actually tell me about in the first place, it certainly isn’t worth me wasting any extra effort trying to find out what it is.

I registered with Europa Casino via their instant flash player version. I was pleased to learn I did not have to download their casino to take advantage of their special offer for £10 free no deposit required.

What I really like about most Playtech Casinos (not all) is that their live help facility are normally always more than willing to help and quite freely give away no deposit required options. On this occasion I had seen a promotion where they were offering a free £10 so I contacted live help after registering and they awarded it to me straight away. I had to register a valid debit or credit card before I could claim the free £10.

I got the opportunity to play one of their newest slots. It was called ‘Baywatch’ and I hadn’t seen it at any other Playtech Casino’s so it was nice to try something new for a change. Now I am a sucker for a slot with stacked wilds so this one was right up my alley. The slot offers free spins and onus games. First spin I done I had a ‘big win £7.49’, ok it’s not a huge amount but it gave me really good impressions of it straight away. I stayed on it for a while, didn’t have any other big wins, it was ok to play nothing special though. It was nice to play something apart from the Marvel Sots.

Live help popped up during my game play, which I found a little annoying but they said they could offer me 150% match onmy first deposit if I done it there and then. The minimum deposit required was £20. I only hada £10 UKASH voucher which I was planning on using somewhere so I asked if I would still get the 150% if I deposited £10 but was told it was only valid for deposits of £20 or more but I would be able to receive a 100% match on the £10. So I decided to deposit here as it was a trustworthy casino and I was enjoying my time here. I received my 100% match immediately which was credited as bonus money. Europa do offer a bonus for deposit by UKASH of 15% but again this is a minimum deposit of £20.

Trusted place to play at and recommended to all. Didn’t make a withdrawal on this occasion but would have no worries in depositing here again.

I remember that about 2, 3 years ago, when I had the first attempts to try to play in an online casino my attention was attracted by Europa Casino due to the position on the online gambling market they had among other casinos and because of the 35 USD no deposit welcome bonus they offered at that time to all new players. The following review is a little bit different from those I have written before so far in the sense that at the time I received a request from the Europa Casino staff to express my sincere player opinion on their site to receive another generous bonus of 50 USD. I have looked into my older files and I found it. Below is a quote of the opinion I expressed at that time.

I was playing at your casino for about one or two weeks now and I can say that Europa casino is one of the bets casinos I have ever encountered and played in. This is because of a couple of main reasons. One of the reasons is that opposite to other same casinos there are much many games that the casino offers to the public and that from these games many are new and exciting. There are some games in which the player can easily earn money like "Wheel of fortune" or "French roulette". In other similar casinos I have played some of these new games are missing and some of them are truncated. They do not offer the same excitement of playing like the games in your casino. And this excitement is for real. Another reason your casino is one of the best existing on the net is that it accepts players from all over the world (there are many casinos on the net, around 50% of them which ban the players from Eastern Europe and Asia) and this is good for business. Your casino welcome everybody and gives equal chances to all. Another nice feature you have is that your casino offers a nice welcome bonus of 35 dollars to all players who have verified their email addresses. This is very attracting for new players because first the bonus is big enough and second the players can earn something and can withdraw the money won after they meet the wagering requirements. In other casinos a player must first make a deposit in order to withdraw money. Finally as a suggestion it would be nice if your casino would have also smaller stakes at some games like the card and table games.

About a week ago, when I decided to write this review I have revisited the casino after two years. It has changed a lot. It is even better. New games design, new stakes, the same courteous online support that answers any question immediately.
I recommend you to play here and it surely deserves a place in the top 50 online casinos.

Europa Casino looks as if it is one of the typical European casinos springing out of Malta or a tax haven, and advertises itself as such. You will be surprised to learn that its actually based in the Phillipines with contact numbers in North America and Europe. This no doubt is to promote trust with customers, but it is worth knowing that it is not based in Europe.

You can only at present download the platform to play on, although the website advertises a flash casino you don't yet have this facility. The games are run on a Playtech platform, and you get all the Playtech games. This includes roulette, blackjack, video poker. It doesn't have the most up to date selection, but everything that you regularly find in other casinos is there such as Pink Panther and Beach Life. You also get a decent selection of novel games such as scratchcards and asian games.

The bonus is very generous - if you deposit often enough you can earn a massive bonus equal to 100% of your deposit. The play through is relatively low as well, with only 20 times play through needed. I only placed a small amount to see what they were like. I actually ended up losing some of my initial account whether this is because I was going through a bad run or the odds were not quite in my favor I am not certain.

Another problem that I had with them was that the withdrawal process was quite fiddly and took a long time. The customer service was friendly enough but really did not get things moving enough. Overall I would only rate this casino 6/10 as I think there are better choices out there.

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