Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Restricted

Dream Jackpot Casino is restricted in your country, please try these instead:

Stake.us Social Casino
9.9 /10 3
Crown Coins Casino
9.8 /10 3
Rolla Casino
9.7 /10 12
Yay Casino
9.6 /10

Dream Jackpot Casino

Our Rating CasinoRank
5.7/10
CasinoRank
Player Rating 15 reviews
5.8/10
15 reviews
Complaint Response 6 complaints
1 day avg. 6 complaints

AskGamblers Quick Overview

Editor’s View

Dream Jackpot Casino is an online casino that brings players a wide range of online slots, table and live casino games. With two reputable licences, Dream Jackpot Casino offers a safe platform to everyone who wants to register and test their luck. The website features bonuses and lists games and it’s easy to navigate.

What we like
  • Responsible gambling tools
  • Various offer of casino games
  • Reputable UKGC and MGA licences
What we don’t like
  • Live chat not available for non-members
  • No game filters
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Dream Jackpot Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.dreamjackpot.com
Established
2017
Licences
UK Gambling Commission, Malta Gaming Authority
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Live Casino

General Information About Dream Jackpot Casino

Dream Jackpot Casino is an online casino featuring the licence from the UK Gambling Commission and Malta Gaming Authority. With these reputable licences, the casino has become a home to players from the UK and other EU countries. 

Overall, registering at the casino is easy, while those players who prefer mobile casinos can download the app directly from the site. Some Terms and Conditions may be different for the UK players, but regardless of where you’re coming from, you’ll have to verify your account when you sign up. 

There are a few Dream Jackpot Casino bonuses, both new and existing players can claim, but you can also register, make a deposit and play without a bonus.

Before you sign up at Dream Jackpot Casino, we recommend you read our full online casino review and discover more about payments, withdrawal times, responsible gambling tools and if the support is worth contacting. 

StallCation
StallCation

Complaints

Read the complaints other players have left for Dream Jackpot Casino. Learn more about complaints.

Show all complaints
Dream Jackpot Casino - Free spins bonus not given
I had a promotional email stating if I deposit minimum £20 I will get 50 extra free spins. So you get 50 free spins already and if deposit the £20 says get a extra 50 free spins. So I signed I to my account at Dream Jackpot Casino and I had a promotion welcome off stating exactly same promotion as my email so I deposited the £20 required and loaded up the (big bass bonanza) game, however no spins was added. I went in chat and spoke with Stacy, she said I opted out of my welcome bonus and free spins which I definitely didn't do (who would) when they are free. Duhh!! So anyway she said she had added the spins again for me, however again no spins showed up in game or in my account anywhere. So I clearer my cache and cookies and restarted my Internet connection then went back on Chat and spoke with agent called Clint. He told me to send him a screenshot in chat and too clear cache and cookies, restart device, try a different browser, try another device and check it again in the said game. Again none of it made the spins activate so clint asked for another picture and told me it's been raised with the relevant team and they'll be in touch by email. He said they are no time frames he can give me for a response. And u stated quite clearly the terms and conditions for my 50 extra free spins was that any spins left expire after 24 hrs, so as of now currently my free spins will be void. So I'm not happy in the slightest and want to go to the gambling commission to let them know about all the false promotion going off her. I would never have deposited the £20 in the first place if I knew they wasn't a legit company who adhere to all promotions offered to individual customers which is legally required by gambling commission and in every gambling site terms and conditions (FAQ's). This is not being resolved and now nobody wants to reply through chat (even though it states in the chat all replies are in 1 minute or less. I have took a screentshot and made a note of everything and all correspondence and if I don't get my spins within 48hrs i will contact the gambling commission in the UK and Malta who licence them to being able to operate and offer promotions etc in the UK where I reside.
staus Resolved
Dream Jackpot Casino - Unjustified confiscation of winnings, terrible customer support
according to dreamjackpot.com I've
been found to breach bonus terms ,that I made a bet above 5 euro WHICH IS NOT TRUE! a made a cashout of 2000 euro went tru the standard procedure etc. I've send my documents etc. which I received a reply a couple of days later stating that my verification process was successful and my account was verified. but a couple of days later

I receive a email from them stating that I have breached bonus terms and bet above 5 euro etc WHICH I DIDNT ! and that they confiscated my winning cashout of 2000 euro

so I was outraged and replied right away and DEMANDED PROOF Which I never got !
because I got email from days after that stating that they are right (STILL NO PROOF THAT I ASKED FOR)
And that they were willing to offer me 300 euro as a sign of good faith..

but all I wanted is to see PROOF of my so called BREACH Of terms.??????

plus I went to their live chat so many times asking for help ..but never in my life have I seen a more incompetent unhuman chat support in my life!? no help just behaving like robots with the same line over and over and over like I was talking to auto answering machine??!

they kept saying "we cant do nothing, you have to wait 28 days for a response from the relevant department " 28 days??!! 28 days ??? for what???!
and that was repeated to 100 times?? by 10 different support agents ????( is this casino even serious???)

so I lost my temper and suddenly they block my account with no reason given???

so basically in a nutshell..
they took my 2000 euro cashout for something I didnt do ?.

they haven't send me proof ??? and every time I asked for it ..they completely ignored it..

and now they pushed me to the edge and then block my account aswel !!!????

please askgamblers.com help me get proof!! that I breached terms ...
what a horrible horrible casino this is
staus Resolved
€2000
Dream Jackpot Casino - £18,004.07 winnings unfairly voided
I have recently joined https://www.dreamjackpot.com/en/ casino. I made a deposit of £100 and accepted a welcome bonus of 100%. Thus received a bonus of £100. I familiarized myself with the bonus terms and conditions prior to play. The maximum bet is £5. At no point did I breach the maximum bet during my game play. After completing the wagering requirement my final balance was £18,004.07. Dream Jackpot have voided these winnings and closed my account. Their email is as follows; "Your account has been found to be in breach of clause 7 (vi) of our Promotional Terms and Conditions: 7 (vi) The maximum bet allowed while the Welcome Bonus is in play is £5. Should You bet higher than this while the Welcome bonus is in play, the casino reserves the right to confiscate all winnings. Therefore, your withdrawal has been cancelled, your winnings have been confiscated and your deposit of £200 has been returned to your Visa card. In addition, after a review of your account by our compliance and risk team, it has become clear that you are attempting to abuse promotions. As per clause 13.3 of the general terms and conditions https://www.dreamjackpot.com/?page=terms the following actions have been taken. 1. Your account has now been terminated effective immediately. 2. Any remaining funds in your account have been returned to you - your deposit of £200. 3. You are banned from the group." It seems that they have voided my winnings claiming that I broke the maximum bet clause. Once again I can state with certainty that at no point did I bet higher than the maximum bet of £5,
staus Resolved
Dream Jackpot Casino - Blocked my account, delayed my withdrawal and won't provide any support
Hello, Beginning of the month I have saw this casino listed in here as a new casino, so I have signed up and make many deposited total of 2,000 Euro, and I haven't accepted any deposit bonus, and after playing I have make withdrawal of 2,500 Euro and other withdrawal of 2,00 Euro. The i got an automatic email to send them my documents, and they said that withdrawal will takes 2 days, then I sent all documents and I email them that please process this as fast as possible, and I noticed them that I'm not planning to cancel my withdrawal, so please proceed faster, but I haven't got answer. I try to talk to them through chat because they offer 24H service, but them chat always gives error notice (Connection lost. Please check your Internet connection and try again) I try 2 days but not working, I try to sent another emails but no answer at all. So I have decided to stop playing until they answering me, and now I try to login to my account but I got another error (Your account is currently on a time out, please contact support if you require further assistance) So I really don't know what to do! Some months ago it's happened exactly same situation and they not resolve the issue and they got bad rating here but what I got? I lost my money! There is many new casinos open everyday, but I only trust what is listed on this site as a new casino and I like to try my luck on new casino, but I don't want to lose my money every time trying new casino! Please look at the screen shoots what I talked. Thank you
staus Rejected
€2700

Complaint Statistics

Resolved 5
Avg. Amount $ 461
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
5.8/10 15 reviews

Top reviews from our players

I like the games selection and I like the fast withdrawals. Wish I could be more positive about this site but I have bad livechat experience and customer care....sorry

I played 80 pound yesterday and every games took ages to load, wouldn't load at all or kept crashing. I contacted livechat and they said they were having maintenance problems, I thought oh great just wasted 80 pounds and didn't enjoy it, just frustrating. I asked if they would at least offer a little compensation in the form of some free spins or a little bonus.... The answer was A BIG FAT NO. Well mines a big fat no to ever playing this constantly crashing games site again.

Hi INDIA, Thank you for providing some feedback regarding your experience on Dream Jackpot, this is much appreciated. Thank you for highlighting our great game selection, with over 900 available we always try to ensure we have the latest and greatest gaming providers on site for our players, growing the list each week. The fast withdrawals are also something we’ve worked to further improve so I’m glad to see you've experienced this! However, I am sorry to hear that you had a bad experience with customer support and that this stemmed from a technical issue. I will pass this feedback on regarding both the issue and your experience with the team so that future improvements can be looked into and made. Thank you again for your feedback. Kind regards, The Dream Jackpot Team

user avatar

Occasional 100 Percent bonuses up to 50 euro...
Standard wagering.
Fast chat support.
It included pragmatic games since few months.....

Website freezes. They never tried to resolve it. So both on Android and laptop.
Not a great casino for high rollers. They don't have Cashbacks or reward system. You get points that's all.. Worth 5 euro for 1000 points. To get those 1000 points you need to wager 10,000 euros!! That is nothing.

High rollers alert: stay away from this casino. I deposited and lost 7k. They gave me just 100 euro bonus. Not a standard at all. Even simple casinos give 5 to 10 percent cash back. Withdrawal time is 48 hours minimum!

Complaints team usual response SLA is 10 days!! But they take a month to respond. Worst casino by any standards.

Site is Clear, simple, good selection. I Won big many times, which doesn't happen everywhere if you ask me... and I'm legit, look isaak lynch on youtube you'll see one of my wins there. Verification took a bit longer than 48 hours... but it was done and no problems or bad delays. looks like a respectable casino really. kudos

Some big games or particular providers are missing. in the emails communications with support they say they answer in 48 hours. It took more like 90 hours but it's no biggie, probably guys are busy with so much people in with the Cvirus and all. So overall, one of the best online casinos I've crossed.

Hi Isaak1985, Thank you for your review on Dream Jackpot! We are glad to hear that you have enjoyed your time and appreciate any feedback to improve our user experience on site. On your comment regarding game selection, we actively add new games every week from the top providers; hopefully, the ones you were looking out for will appear soon if not already there. We are also sorry about your delay in response from the customer support and will pass this along as feedback for their team too. Kind regards, The Dream Jackpot Team

user avatar

I notice this place is listed as being part of the Imperium Network group of casinos here at Askgamblers but over on their site it says they are actually part of the White Hat casino group. Checking out a few of the other brands listed under Imperium it seems that these groups might have merged or otherwise rebranded at some point recently. I think that’s a shame because I seem to remember the Imperium group having somewhat better promotional terms than that offered at other White Hat casinos I have played at recently such as Playzee.

I just signed up to play at this casino at the weekend, mainly to take advantage of their 100% match bonus. Whilst the wagering requirements aren’t the lowest around the promotional terms are otherwise pretty fair at this casino. They do have a decent number of other promotions listed on their pages too, but the deposit plus bonus wagering requirement is easily enough to put me off taking most of their bonus offers. On anything less than 100% it really isn’t the best deal to be taking these kinds of bonuses.

That’s a great shame too because I really like the design of this casino, it works well across all devices, getting my documents checked was super quick – like less than an hour after signing up to the site and sending them over I received an email to say everything was in order. Don’t know if I was just lucky here or what, but I was suitably impressed. Live chat answered immediately on all three occasions I got in touch with them and were very polite, although it did seem as if they weren’t very knowledgeable and had to go away and double check the answer to pretty much every query I had of them… I’d rather wait for an answer than be told the wrong thing though!

Game selection isn’t bad either – slots are extremely well catered for, but I’ve come to expect that these days from such multiplatform sites. All the best games are here, including PlayNGo who aren’t mentioned here at askgamblers but are definitely on offer as I spent a decent amount of time playing my beloved Street Magic!

Finally, there is no junk restrictions on getting your welcome bonus when depositing via Skrill at these casinos which is much appreciated! I actually presumed the casino would have this rule as basically everywhere does nowadays, but was able to confirm with support that they do not! I did receive my withdrawal back to my debit card in the early hours of Monday after requesting the withdrawal on Saturday evening, which is about as quick as you will see anywhere, so was more than happy with this.

Great casino all things considered I would say – there’s nothing truly outstanding, but still worthy of recommendation.

Hello Catapultaudio, Thank you for your in depth review of DreamJackpot! We are over the moon to hear that you have enjoyed your time on our site and are happy with the selection of games as well as our available promotions. We are proud of our customer service and are pleased to hear that you had a great experience! Thank you for playing with us! Regards, The Dream Jackpot Team

user avatar

Decent first deposit bonus with reasonable wagering requirements.
Pretty extensive selection of games.
Withdrawal time was pretty good. Money was in my account less than 48 hours after withdrawal request.

Nothing obvious, I've played on more casino sites than i can remember and this one is right up there. Withdrawal times could be faster but they aren't bad. One thing missing that I like to see is the ability to lock withdrawals.

Hello Reelslotface, Thank you very much for your review of Dream Jackpot! We are very happy that you have enjoyed our games and deposit bonus as well as having a pleasant withdrawal experience. Thank you for your feedback regarding withdrawals, all feedback that we get from you goes into making Dream Jackpot a better place! Regards, The Dream Jackpot Team

user avatar

Good games, fast deposit, verification is quite fast compared to other websites

3 weeks ago I was playing a jackpot game on a 4 pound stake. I won’t a bonus but it always stops at loading I have realized the game more than 30 times tried laptops iPads and iPhones, contacted support over 10 times they always say I will get an email in the next few days but it’s been 3 weeks. I want to play my bonus and get my money I feel like I have been robbed, I played over 2 grand that day and I won, one bonus yet I can’t play it ?

HI there, Thank you for your feedback. We are sorry to hear that you had an issue on our website. We have tried privately contacting yourself both on the 8th and 14th January to try and resolve this for you. If you would still like us to look into this please feel free to reach out to our support team so that we can assist. Kindest Regards, The Dream Jackpot Team

user avatar

Website is great
Great Collection of games
Fast online chat

I'm from Czech Republic, so in terms and conditions for promotions is written that I 'm not able to get any deposit bonus.. But when I make a registration and make a first deposit bonus 100% was there. I deposit 20 euro and get another 20 euro as bonus money, if you play slots first you using your money, not the bonus money and I win 400 euro So I want to make withdrawal and they send me an email with information that my all winnings is confiscated because I use bonus money. But thats not true. I only use my money not the bonus money.

Hi Czechslots, We are sorry to hear that you had an issue on the website. Unfortunately, we can't solve it here in an open forum and have to ask you to contact support. Luckily, you already found out that we have a great online chat with agents ready to help you out.

user avatar

I joined recently and took up a 100% first deposit offer. Managed to get through wagering requirements and have a pending withdrawal in process. It takes 2 full working days before approval which I think is way too long.
Great selection of games although not all available using bonus funds.

Pending withdrawal time far too long, other than that nothing to dislike.

Hi Vinny47 Great to hear that you are enjoying our casino! If you like Dream Jackpot, you might also like our sister site www.666casino.com. Best regards The Dream Jackpot Team

user avatar
Inactive user
1/10

Layout is good and easy, good variation of games but could be better.

Well I started to play here, went did NOT accept a bonus and balance were getting bigger and bigger. Then suddenly in a game I got 10 freespins, that I have NOT asked for. I played the freespins and OFCOURSE I won pretty much. Then I saw that all was my money was bonus, it was huge wagering requirements. Ended up I lost EVERYTHING.

The chat refused to help me and said I should have contacted them directly, but seriously if I do NOT accept a bonus I expect to don't get any bonus. Chat was also horrible.

NOT recomeded!

I have been searching on Askgamblers a good casino, and I remember how I have seen the Dream Jackpot Casino. I'd like to notice that
1. There are nice support.
2. I have received 50 freespin bonus it's nice with wager 35x
3. There's a nice design and slots.
4. A lot of payment sytems to deposit and withdraw.
5. I've liked that there was easy to win.

I would recommend this casino for new players.

Hi Anders Great to hear that you are enjoying our casino! If you like Dream Jackpot, you might also like our sister site www.666casino.com Best regards The Dream Jackpot Team

user avatar

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.